Volvo On Call with Sensus Connect Manual Download | Manualshive

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W E B E D I T I O N

V O L V O O N CA L L W I T H S E N S U S C O N N E C T

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Summary of Contents for On Call with Sensus Connect

Page 1: ...WEB EDITION VOLVO ON CALL WITH SENSUS CONNECT ...

Page 2: ......

Page 3: ...to wear seat belts at all times in this or any other vehicle And of course please do not operate a vehicle if you may be affected by alcohol medication or any impairment that could hinder your ability to drive Your Volvo is designed to meet all applicable fed eral safety and emission standards If you have any questions regarding your vehicle please con tact your Volvo retailer or see the section C...

Page 4: ...mobile app 8 Volvo On Call security services 10 Contacting the VOC customer service center manually 10 Using roadside assistance 11 Volvo On Call safety services 11 Remote door unlock 12 Menu options for Volvo On Call 12 Volvo On Call display messages 13 Volvo On Call geographic coverage 13 Volvo On Call customer service center phone number 14 Volvo On Call PIN code 15 Changing ownership of a vehi...

Page 5: ...Contents 3 ...

Page 6: ...VOLVO ON CALL WITH SENSUS CONNECT ...

Page 7: ...e and its integrated GSM module to enable communication with the VOC customer service center WARNING The system can only function in areas where there is adequate cellular network coverage Just as in the case of cell phones atmos pheric disturbances or areas with relatively few GSM transmitters can make it impos sible for VOC to make a connection for example in rural areas Subscriptions A free tri...

Page 8: ... display messages p 13 Using Volvo On Call Automatic alarm In the event of an accident in which the seat belt pretensioners airbags or the inflatable curtains have been triggered a signal is transmitted automatically to the VOC cus tomer service center who send the appropri ate type of assistance ambulance police etc to the site The SOS button emergency situations Press and hold the SOS button for...

Page 9: ...Activate subscription Deactivate subscription Activate service use to activate supple mentary services such as roadside assis tance Related information Menu options for Volvo On Call p 12 Volvo On Call display messages p 13 Volvo On Call overview p 6 Contacting the VOC customer service center manually p 10 Using roadside assistance p 11 Remote door unlock p 12 Volvo On Call VOC functions The follo...

Page 10: ... 7 Volvo On Call mobile app As a VOC user you can download a mobile app that enables you to have telephone con tact with your vehicle when it is parked Certain functions may not be available in all models The mobile app is updated regularly which may result in this information not being com pletely up to date with respect to the func tionality available Go to www volvocars com us voc or www volvoc...

Page 11: ...ggered the owner will be informed via his her cell phone Remote door unlock The status of all doors and windows is provi ded The owner can lock unlock the vehicle from another location but for security rea sons the app s password is always required before the vehicle can be unlocked Engine remote start ERS 1 ERS makes it possible to remotely start the engine using the remote key to enable the cli ...

Page 12: ... the engine has been switched off it can only be restarted if the owner police has given the VOC customer service center authorization to reactivate the remote keys Once this authorization has been verified using your PIN code the VOC customer service center will reactivate the remote keys Reserve battery The reserve battery s service life is at least 1 year If the battery s charge level goes belo...

Page 13: ...rvice center with information about the vehicle s location and that an airbag etc has been trig gered 2 The VOC customer service center attempts to establish voice contact with the driver to determine the extent of the accident and the need for assistance 3 The VOC customer service center then contacts the appropriate emergency service police ambulance towing etc If voice contact is not possible t...

Page 14: ...e center it will relock 4 Opening the doors will trigger the alarm Turn off the alarm by pressing the unlock button on the remote key or insert the remote key into the ignition slot NOTE If the vehicle is parked in a garage or other covered area remote unlocking may not be possible due to poor signal reception Related information Volvo On Call security services p 10 Volvo On Call PIN code p 15 Vol...

Page 15: ...oning properly Con tact a trained and qualified Volvo service technician for assistance Volvo On Call subscription will soon expire the VOC subscription needs to be renewed Contact the VOC customer service center for assistance Related information Volvo On Call overview p 6 Volvo On Call VOC p 5 Menu options for Volvo On Call p 12 Volvo On Call geographic coverage The map shows the areas in which ...

Page 16: ...01 Volvo On Call with Sensus Connect 01 14 Volvo On Call customer service center phone number Country Customer service center number United States and Canada 855 399 4691 ...

Page 17: ... will be terminated and the serv ice history will be erased When the vehicle changes owners all per sonal settings should be reset to the factory defaults see the owner s manual supplement Starting the VOC service If you purchase a previously owned Volvo with VOC The new owner should contact his her Volvo retailer to transfer the remaining period of the VOC subscription All contact information mus...

Page 18: ...n The personal details required to provide the VOC service are stored during the subscrip tion period and thereafter for as long as nec essary in order for Volvo to fulfil its obliga tions according to legislation and other regu lations Information generated during events covered by the VOC service is deleted three months after an event has occurred Corrections and register extracts Private person...

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Page 20: ...TP 17964 USA Canada AT 1420 MY15 Printed in Sweden Göteborg 2014 Copyright 2000 2014 Volvo Car Corporation ...

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