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Models: VHLDV500

Resolution 

Direct Vent Gas Fireplace

Installation and 

Operating Instructions

20300293  1/11  Rev. 3

 

IF tHe InFORMatIOn In tHese InstRuctIOns Is nOt 

FOLLOweD  exactLy, a  FIRe  OR  expLOsIOn  May 

ResuLt  causInG  pROpeRty  DaMaGe,  peRsOnaL 

InjuRy OR LOss OF LIFe.

– 

Do  not  store  or  use  gasoline  or  other  flammable 

vapors and liquids in the vicinity of this or any other 

appliance.

–  wHat tO DO IF yOu sMeLL Gas
 

•  Do not try to light any appliance.

 

•  Do not touch any electrical switch; do not use any 

phone in your building.

 

•  Immediately call your gas supplier from a neighbor's 

phone. Follow the gas supplier's instructions.

 

•  If you cannot reach your gas supplier, call the fire 

department.

–  Installation  and  service  must  be  performed 

by  a  qualified  installer,  service  agency  or  the 

gas supplier.

waRnInG: Improper installation, adjustment, alteration, 

services or maintenance can cause injury or property 

damage. Refer to this manual. For assistance or additional 

information consult a qualified installer, service agency 

or the gas supplier.   

this  appliance  may  be  installed  in  an  aftermarket*, 

permanently located, manufactured home (usa only) or 

mobile home, where not prohibited by local codes.

this  appliance  is  only  for  use  with  the  type  of  gas 

indicated  on  the  rating  plate.  this  appliance  is  not 

convertible for use with other gases, unless a certified 

kit is used. 

*  aftermarket: completion of sale, not for purpose of resale, from the 

manufacturer.

waRnInG

InstaLLeR: Leave this manual with the appliance.
cOnsuMeR: Retain this manual for future refer-

ence.

Due tO HIGH teMpeRatuRes, tHe appLIance 

sHOuLD  Be  LOcateD  Out  OF  tRaFFIc anD 

away FROM FuRnItuRe anD DRapeRIes.
cHILDRen anD aDuLts sHOuLD Be aLeRteD 

tO  tHe  HaZaRDs  OF  HIGH  suRFace 

teMpeRatuRe anD  sHOuLD  stay away  tO 

aVOID BuRns OR cLOtHInG IGnItIOn.
yOunG  cHILDRen  sHOuLD  Be  supeRVIseD 

wHen tHey aRe In tHe saMe ROOM as tHe 

appLIance.
cLOtHInG OR OtHeR FLaMMaBLe MateRIaL 

sHOuLD  nOt  Be  pLaceD  On  OR  neaR  tHe 

appLIance.
Keep tHe ROOM aRea cLeaR anD FRee FROM 

cOMBustIBLe  MateRIaLs,  GasOLIne, anD 

OtHeR FLaMMaBLe VapORs anD LIquIDs.

0293
VHLDV cover

Summary of Contents for Resolution VHLDV500

Page 1: ...dditional information consult a qualified installer service agency or the gas supplier This appliance may be installed in an aftermarket permanently located manufactured home USA only or mobile home where not prohibited by local codes This appliance is only for use with the type of gas indicated on the rating plate This appliance is not convertible for use with other gases unless a certified kit i...

Page 2: ...ion Box Wiring 24 Command Center Wall Installation 24 Wall Switch Installation 24 Signature Command Wiring Diagram 25 Fan Blower System 26 Glass Frame Removal 27 Stone Light Bulb and Lens Placement 28 Rock Wool Placement 28 Log Placement 29 Operating Instructions 33 Operating Instructions 34 To Turn Off Gas 34 Signature Command System Operation Instructions 35 Touch Screen Remote Transmitter Opera...

Page 3: ...ons for future reference IMPORTANT SAFETY INFORMATION This fireplace is a vented product This fireplace must be properly installed by a qualified service person The glass door must be properly seated and sealed If this unit is not properly installed by a qualified service person with glass door properly seated and sealed combustion leakage can occur CARBON MONOXIDE POISONING Early signs of carbon ...

Page 4: ...ect Vent type appliances draw all combustion air from outside of the dwelling through the vent pipe These appliances have been tested by CSA and found to comply with the established standards for DIRECT VENT GAS FIREPLACE HEATERS in the USA and Canada as follows LISTED VENTED GAS FIREPLACE HEATER TESTED TO ANSI Z21 88 2009 CSA 2 33 2009 STANDARDS A manufactured home USA only or mobile home OEM ins...

Page 5: ...Gas Valve Control Box Access Panel FP2594 GAS pressures HIGH ELEVATIONS Input ratings are shown in BTU per hour and are certified without deration for elevations up to 4 500 feet 1 370 m above sea level For elevations above 4 500 feet 1 370 m in USA installations must be in accordance with the current ANSI Z223 1 NFPA 54 and or local codes having juris diction In Canada please consult provincial a...

Page 6: ...h Opening Width 23 6 606 mm 7 9 6 2 0 2 9 m m 56 6QE 1434 mm 3 9 5 6 Q E 1 0 1 4 m m Min Rough Opening Depth 1 2 or 5 8 Min Rough Opening Height 730129 DVKHL KHLDV dims 485 6QE 1243 mm 3956O 1003 mm 36 914 mm 4 102 mm 456M 108 mm 30 816 mm 3856QE 967 mm 1 25 mm 44 6 1127 mm 38 6QE 976 mm 56 6QE 1434 mm 23 6 606 mm Figure 2 Fireplace and Framing Dimensions ...

Page 7: ...lation or other materials This could cause a fire NOTE COLD CLIMATE INSULATION If you live in a cold climate seal all cracks aroundyourappliance andwherevercoldair could enter the room with noncombustible material It is especially important to insulate the outside chase cavity between the studs and under the floor on which the appliance rests if the floor is above ground level firebox framing Fire...

Page 8: ...t from appliance Never obstruct the front opening of the fireplace Do not install in the vicinity where gasoline or other flammable liquids may be stored Vent pipe routing Refer to the Venting section found in this manual for allowable venting con figurations These units can be installed in a bedroom See National Fuel Gas Code ANSI Z233 1 NFPA 54 current edition the Uniform Mechanical Code current...

Page 9: ...e instructions carefully to ensure safe installation Failure to follow instructions exactly can create a fire hazard The appliance cannot be installed on a carpet tile or other combustible material other than wood flooring If installed on carpet or vinyl flooring the appliance shall be installed on a metal wood or noncombustible material panel extending full width and depth of the appliance FP2128...

Page 10: ...cess Panels All Combustible Materials Must Keep 3 4 Spacing Nailing Flange FP2130 Figure 6 Secure Fireplace to Floor and Framing Studs Finishing Material NOTE Any remote wiring i e remote control wall switch and optional fan must be done prior to final finishing to avoid costly reconstruction Only noncombustible materials i e brick tile slate steel or other materials with a UL fire rating of Zero ...

Page 11: ...enting system could result in serious injury property damage or loss of life NOTICE Failure to follow these instructions will void the warranty WARNING This fireplace must be vented to the outside The venting system must NEVER be attached to a chimney serving a separate solid fuel burning appliance Each gas appliance must use a separate vent system Do not use common vent systems A minimum of 3 cle...

Page 12: ...from the floor of the fireplace the horizontal run may be level NEVER run vent piping down You may use up to three 90 elbows in this vent configura tion Refer to Vertical Horizontal Termination Configurations on Page 16 Horizontal venting which incorporates the twist lock pipe must be installed on a level plane without an inclining or declining slope For vertical termination Measure the distance f...

Page 13: ...appliances 10 000 100 000 BTU h 30kW 36 91 cm Btuh 3kW and 50 000 BTU h for appliances 100 000 BTU h 30kW 15kW 12 30 cm for appliances 50 000 BTU h 15kW C Clearance to permanently closed window 12 305 mm recommended to 12 305 mm recommended to prevent window condensation prevent window condensation D Vertical clearance to ventilated soffit located above the terminal within a horizontal 18 458 mm 1...

Page 14: ...to the center of the pipe on the fireplace Vertical Dimension From the Floor of Unit to the Center of the Horizontal Vent Pipe 72 From Floor to Center Outside Corner Inside Corner Termination Clearances Termination clearances for buildings with combustible and noncombustible exteriors G Combustible 6 152 mm Noncombustible 2 51 mm F Combustible 6 152 mm Noncombustible 2 51 mm G Balcony with no side...

Page 15: ...to position Measure the vertical height X required from the base of the flue collars to the center of the wall opening Figure 12 Step 4 Using appropriate length of pipe section s attach to fire place with three 3 screws Follow with the installation of the elbow Step 5 Measure the horizontal length requirement figuring a 1Z v 32 mm overlap i e from the elbow to the outside wall cap Figure 13 X X Fi...

Page 16: ...d wall above It is best to locate the fireplace in such a way that minimizes the number of offsets and horizontal vent length The horizontal vent run refers to the total length of vent pipe from the flue collar of the fireplace or the top of the Transition Elbow to the face of the finished outside wall The maximum number of 90 elbows per side wall installation is three 3 Figure 14 FP1176 max 90 be...

Page 17: ... sidewall venting clearances are observed If venting system is installed below ground we recom mend a window well with adequate and proper drainage to be installed around the termination area If installing a snorkel a minimum 24 vertical rise is neces sary The maximum horizontal run with the 24 vertical pipe is 36 This measurement is taken from the collar of the fireplace or transition elbow to th...

Page 18: ...s may be used within the vertical sections From 0 to a maximum of 8 2 5 m of vent pipe can be used between elbows Figure 23 The maximum angular variation allowed in the system is 270 Figure 23 The minimum height of the vent above the highest point of penetration through the roof is 2 610 mm vertical through the roof applica tions Install restrictor disc as shown in Figure 21 for vertically vented ...

Page 19: ...uctions for required clearances air space to combustibles when passing through ceilings walls roofs enclosures attic rafters etc Do not pack air spaces with insulation Also note maximum vertical rise of the venting system and any maximum horizontal offset limitations Offsets must fall within the parameters shown in Figures 23 and 24 2 Set fireplace in desired location Drop a line plumb down from t...

Page 20: ...n should be considered a combustible material 4 Connect a section of pipe and extend up through the hole NOTE If an offset is needed to avoid obstructions you must support the vent pipe every three 3 feet Use wall straps for this purpose Refer to Page 18 Figure 22 Whenever possible use 45 elbows instead of 90 elbows The 45 elbow offers less restriction to the flow of the flue gases and intake air ...

Page 21: ...ncoming gas pressure to between 11 and 13 inches of water If you do not reduce incoming gas pressure burner system regulator damage could occur Install external regulator with the vent pointing down as shown in Figure 28 Pointing the vent down protects it from freezing rain or sleet WARNING A qualified installer or service person must connect appliance to gas supply Follow all local codes CAUTION ...

Page 22: ... trap collects moisture and contaminants and keeps them from going into the burner system gas controls If sediment trap drip leg is not installed or is installed wrong burner system may not run properly NOTE The gas line connection may be made using 1 2 rigid tubing or an approved flex connector Since some municipalities have additional local codes it is always best to consult your local authoriti...

Page 23: ...e is equipped with the Signature Control valve which operates on 6 volts The AC adapter plugs into the fireplace junction box A C power supply Four 4 AA batteries are used for back up during power outages 2 The Signature Command System can also be operated without A C power The system can run on four 4 AA batteries for approximately six 6 months under normal use 3 A C power must be used to power t...

Page 24: ...ll Do not extend beyond the 15 ft wire cable provided If a longer distance is required the 15 ft may be extended up to 30 ft maximum by using two 2 SCSWEK cables plugged together Route the wire from junction box to lower control area at bottom of fireplace Unplug the 12 cable from the command center Attach the connector to the pins from wire by pushing in to connector making sure to follow the col...

Page 25: ...round Plug in Connector Control Board to Solenoid Gas In Gas Out Pilot Gas Tubing Valve A C Module FP2704 SCS wiring diagram To Outlet Light 300 Watt Max Rear Burner Solenoid 300 Watt Max Blower 300w Max ELECTRICAL INSTALLATION CAUTION Electrical connections should only be performedbyaqualified licensedelectrician Main power supply must be turned off before connecting fans to the main electrical p...

Page 26: ...ed Blower or the control will not work correctly WARNING Electrical connections should only be performed by a qualified licensed electrician Main power supply must be turned off before connecting the fan to the main electrical power supply or performing service SIGNATURE COMMAND BLOWER Electrical Grounding Instructions This appliance is equipped with a three prong grounding plug for your protectio...

Page 27: ...ee latches located at the top of the firebox Tilt glass away from the unit lift glass frame up and away from the unit Figure 34 CAUTION Each clamp has a quick spring force When reinstalling clamps keep fingers clear WARNING HOT GLASS WILL CAUSE BURNS DO NOT TOUCH GLASS UNTIL COOLED NEVER ALLOW CHILDREN TO TOUCH GLASS AVERTISSEMENT Un panneau vitré chaud peut causer des brûlures Laissez refroidir l...

Page 28: ... clear the grate Set the panel straight up and bring forward until it comes in contact with the reverse bend located at the front of the firebox Use one of the brackets and screws provided to secure the panel in place 4 Place the rear lower panel by setting it over the channel behind the light socket Make sure the grout line lines up with the one on the side 5 NOTE Have the left panel bracket and ...

Page 29: ...log on the pin on the right rear of the log bracket Make sure to fit the notch in the front of the log over the fettle There should be a slight gap approximately 3 8 between the log and the brick 2 Hold Log 2 in your left hand with the thick end to the left Position the log on the left front just behind the fettle and seat the log on the two 2 pins on the left fettle bracket The right end of the l...

Page 30: ...ind the rear burner 4 Hold Log 4 with the square base of the log on the bottom Place the log just in front of the light fixture and resting on top of the keys on Logs 1 and 3 There should be a slight gap underneath the log between the base and Log 3 while resting flush against the right end of Log 3 5 Orient Log 5 with indentation in the bottom of the log on the right Place the log on top of the f...

Page 31: ...e notch provided 7 Hold Log 7 with the long end to the left and the short end to the right and point ing slightly up and toward the back Place the indentation in the bottom of the log on the key provided on top of Log 5 The back side of the short right end of the log should rest against the front of Log 2 8 Situate Log 8 with the charred end of the log to the right Place the indentation in the bot...

Page 32: ...p of the key on the right end of Log 6 with the front branch on the V protruding beyond the front of the fettle resting just on top of and to the left of the middle tine of the fettle LG764 VHLDV andirons ANDIRON INSTALLATION Slide bracket on back of each andiron over second grate tine from each end and rest legs on stone hearth Figure 46 LG764 Figure 46 Figure 45 ...

Page 33: ...the gas supplier s instructions If you cannot reach your gas supplier call the fire department C Use only your finger to push in the master switch Never use tools If the switch will not function by hand do not try to repair it Call a qualified service technician Force or attempted repair may result in a fire or explosion D Do not use this appliance if any part of it has been under water Immediatel...

Page 34: ...s go to next step 4 Press the master switch to the ON position Within eight 8 seconds it will beep once This indicates the system is ready 5 Press ON button Sparker will spark and pilot flame will light 6 Once pilot flame is established the main burner flame will light automatically 7 If the pilot will not stay lit after several tries turn the master switch to OFF and call your service technician ...

Page 35: ...Lock out X LCD Backlight X Security Codes 16 X Countdown 6 hr Timer X Standard Thermostatic Control Mode X Smart Mode Thermostat Auto Flame Blower Modulation X Three Brightness Settings for Lights X Three Speed Control for Blower X On Off Auxiliary Rear Burner Shutdown X Programmable Timer to turn blower on and off X BATTERY INSTALLATION The Command Center uses four 4 AA batteries as back up for p...

Page 36: ...depress button One beep for RF receiver ON or two beeps for RF receiver OFF will be given as confirmation Refer to Figure 47 for location 2 After the RF receiver is on holding the OFF button on the Command Center while turning on the master switch will activate the learn function for the transmitter 3 After the above operation two beeps will be given and the green LED on the Command Center will fl...

Page 37: ... Medium Low then Off 3 Hold the OFF button anytime for three seconds or by turning off the wall switch These two commands of OFF are Memory Off the system will remember all last settings before turning off The next time the fireplace is turned on all settings will resume To reset change to the desired settings and shut off by using the Memory Off commands and the system will be reset to those new ...

Page 38: ...f you are away from your house for an extended period of time Never leave anything on top of the surface of the transmitter FP2646 TSFSC display Information Bar Touch Area Logo Bar Menus Adjustment Controls Function Areas of the LCD Display Figure 48 FP2607 install battery Battery Door Tabs Figure 49 n Function Areas of the LCD Display Figure 26 shows the display of the TSFRSC LCD Information Bar ...

Page 39: ... beeps will be given and the green LED on the Command Center will flash for 10 seconds FP2649 set privace code Figure 50 FP2650 command ctr ctrl brd RF Receiver ON OFF Control Board Figure 51 FP2650 command ctr ctrl brd Battery Door Master Switch ON LED OFF FP2650 Command Center Figure 52 WARNING Do not use two 2 or more remote control sys tems in the same area with the same privacy code setting a...

Page 40: ...n completely when the timer counts down to zero 6 To exit Timer Mode a Push and hold the TIMER button for 3 seconds Or b Use the OFF down buttons to decrease the Set Time to zero Or c Slide down on the arrow buttons to exit TIMER mode and shut off the fire place Thermostat Mode Figure 55 NOTE The Command Center buttons will disable when ther mostat is being used Press the THERMO button to set the ...

Page 41: ...ashing 2 Press the ON up and OFF down button to increase de crease the blower speed 3 Press the fan button again to confirm the speed set ting If the fireplace is on the blower speed will take effect right away if the fireplace is off the receiver will remember this setting and the blower is still off see blower On Delay and Off Delay in the next section 4 After the signal is sent the ON up and OF...

Page 42: ... be transmitted to the receiver 4 After the signal is sent the On up and Off down but tons become flame height controller again 5 When the light button is flashing slide up and down on the arrow buttons will turn the light brightness to HIGH or Off directly without pressing the light button again to confirm AUX Control Rear Burner On Off Control The AUX control function is used to turn on or turn ...

Page 43: ...ank 2 Check battery installation or replace batteries 3 LCD display shows funny display 3 Reset the transmitter see Resetting the Transmitter section 4 Appliance does not come on 2 The transmitter did not match 1 Make sure the transmitter has with the receiver learned to the receiver 3 Transmitter measures temp 1 Move transmitter to a cooler place erature exceeding 99 degrees and wait until temper...

Page 44: ...nce Burner Pilot and Control Compartment Keep the control compartment logs and burner areas surround ing the logs clean by vacuuming or brushing at least twice a year Make sure the burner porting pilot air opening and burner air opening are free of obstructions at all times Pilot Flame The flames from the pilot should be visually checked as soon as the heater is installed and periodically during n...

Page 45: ...aterials may be used Handle glass door with care to avoid striking or scratching it on hard objects To clean glass door follow Glass Removal procedure outlined in the Final Installation section Film deposit on the inside of the glass should be cleaned off using a nontoxic non corrosive non abrasive mild cleaning solution Simply apply an adequate amount to the glass and wipe off with a damp cloth A...

Page 46: ...through Battery polarity wrong LED on the Command Center does not show solid green The 5 pin connector on the AC board broken or bent AC plug is plugged to AC mains Battery voltage low Using battery Check valve connections Check power supply go through A E Check grounding Go through B Go through C The sensor on the pilot is not in the flame pilot flame too small ACTION Re install batteries Change ...

Page 47: ...x Assembly not shown 1 26D2128K 5 Light Lens 1 73D0022 6 Right Access Panel used with blower 1 73D4511K 7 Left Access Panel used with blower 1 73D4512K 8 Stone Fire Brick Set 1 20300318K 8a Stone Wall Left 1 20300319 8b Stone Wall Right 1 20300320 8c Stone Rear Top 1 20300321 8d Stone Rear Bottom 1 20300322 8e Stone Floor Front Left 1 20300323 8f Stone Floor Front Right 1 20300324 9 Blower Kit Sig...

Page 48: ...48 20300293 Resolution Direct Vent Gas Fireplace REPLACEMENT PARTS SIGNATURE COMMAND SYSTEM 730024 KHLDV SG parts 12 08 1 2 3 4 14 5 6 7 8 9 13 16 ...

Page 49: ...r Injector 1 57D0679 57D0680 7 Front Injector 1 56D3059 62D3005 8 Rear Burner Assembly 1 73D3268 73D3268 8 Front Burner Assembly 1 73D3267 73D3267 9 Venturi 1 45D0600 45D0600 10 Wire Valve Control not shown 1 80D0010 80D0010 11 Wire AC Module not shown 1 80D0009 80D0009 12 Wire Command Ctr not shown 1 80D0008 80D0008 13 Remote Transmitter full function 1 TSFRSC TSFRSC 14 AC Module 1 SCSACM SCSACM ...

Page 50: ...ce logs REPLACEMENT PARTS Item Description Qty VHLDV500 1 Log 1 1 20300295 2 Log 2 1 20300296 3 Log 3 1 20300297 4 Log 4 1 20300298 5 Log 5 1 20300299 6 Log 6 1 20300300 7 Log 7 1 20300301 8 Log 8 1 20300302 9 Log 9 1 20300303 0293 VHLDV log parts ...

Page 51: ...20300293 51 Resolution Direct Vent Gas Fireplace HOT 1 2 3 4 5 6 9 7 8 10 730024 KHLDV vent parts VENT components REPLACEMENT PARTS ...

Page 52: ...T 24 5D24 3 4 36 Pipe Length 58DVA 36 1203 5DT 36 5D36 3 4 48 Pipe Length 58DVA 48 1202 5DT 48 5D48 4 4 81 2 Pipe Extension 58DVA 08A 5DT AJ 4 4 16 Pipe Extension 58DVA 16A 5 4 45 Elbow 58DVA E45 1245 5DT EL45 5D456 5 4 45 Swivel Elbow 5DT EL45 6 4 90 Elbow 58DVA E90 1290 5DT EL90S 5D906 6 4 90 Swivel Elbow 1290G 5DT EL90S 7 6 Flashing 0 12 to 6 12 Roof Pitch 58DVA F6 1243 5DT AF6 5DF 7 Steep Roof...

Page 53: ...20300293 53 Resolution Direct Vent Gas Fireplace ...

Page 54: ... in accordance with the above provisions shall comply with NFPA 720 and ANSI UL 2034 listed and IAS certified Signage A metal or plastic identification plate shall be permanently mounted to the exterior of the building at a minimum height of eight 8 feet above grade directly in line with the exhaust vent terminal for the horizontally vented gas fueled heating appliance or equipment The sign shall ...

Page 55: ...ited Lifetime Warranty will also be void if the appliance is not operated and maintained according to the operating instructions supplied with the appliance and does not extend to 1 firebox burner assembly damage by accident neglect misuse abuse alterations negligence of others including the installation thereof by unqualified installers 2 the costs of removal reinstallation or transportation of d...

Page 56: ...Based on CSA P 4 1 09 Based on CSA P 4 1 09 Recherchez dans la brochure les caractéristique de rendement énergétique de foyer au gaz Énerguide Selon CSA P 4 1 09 Efficiency Ratings Model EnerGuide Ratings Fireplace Efficiency VHLDV500NTSC 75 2 VHLDV500PTSC 69 8 ...

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