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V1 6.4.19
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Frequently Asked Questions: Incident 525
Table of Contents
1.
2.
How do I know if I am affected?
3.
4.
5.
Support Portals and Login Details
6.
How do I know who my processor is?
7.
directions say, “Enter system password,” but I don’t know my password
8.
I am trying to follow the instructions, but my password times out on the VX 805 or VX 820.
9.
I am trying to follow the instructions, but my password times out on my touch screen terminal.
10.
Will the VX or e Series terminals listed just stop working on June 25
, 2019 or will they fail only if
they go through a power cycle similar to the May 25
11.
What happens if update is not done by June 25th?
12.
I applied *DHEAP, do I still need to do anything prior to June 25
13.
Will I need to take further action after I apply this utility?
14.
15.
I am trying to do this however after selecting TCP I am receiving an error. What now?
16.
The instructions have no mention for Dial-Up terminals.
17.
The instructions for checking the CommServer version are not working.
18.
19.
How long is your helpdesk wait time?
IMPORTANT NOTICE
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand
names or trademarks associated with Verifone products and services are trademarks of VeriFone, Inc. All
other brand names and trademarks appearing in this manual are the property of their respective
holders.
NO WARRANTY
No warranty although Verifone has attempted to ensure the accuracy of the contents of
this manual. This manual may contain errors or omissions. This manual is supplied “as
-
is,” without
warranty of any kind, either expressed or implied, including the implied warranties of merchantability
and fitness for a particular purpose.
LIMITED LIABILITY
Limited Liability in no event shall Verifone be liable for any indirect, special,
incidental, or consequential damages including damages for loss of business, profits, or the like, even if
Verifone or its representatives have been advised of the possibility of such damages.
FREQUENTELY ASKED QUESTIONS