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Telephone Voice Recording System

P a g e

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1

Copyright

UltraDisk™

2010

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rights

reserved

DVR14
USB Telephone Digital Voice Recorder

User Manual & Installation Guide

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Summary of Contents for DVR14

Page 1: ...Telephone Voice Recording System P a g e 1 Copyright UltraDisk 2010 All rights reserved DVR14 USB Telephone Digital Voice Recorder User Manual Installation Guide l ...

Page 2: ...nnection 6 Recording software Installation 7 Uninstalling the Software 7 Software Operating Instructions 8 System Setting 9 3 2 1 Special Number Management 9 Auto Backup 10 Voice Files Backup 11 FTP Backup 11 Initial Number Process Head code 12 Disk Management 13 Extension Management 14 PBX Setting 15 Channel Setup 18 Password 20 User and Password 20 Seat Setup Popup Screen 21 ...

Page 3: ...ent player There are Three ways to hear on the web 29 Search and play voice in a Network LAN 29 Software requirements for installing Web Server Win 2000 2003 XP 30 Installing and Configuring the Web Player software 30 4 Customer Incoming Caller ID Popup System 32 4 2 System Requirement 32 Software Installation 33 Software Uninstall 33 Link to SQL Server database 33 Popup System Config 34 Appendix ...

Page 4: ...gement system to identify the Incoming calls and the screen Pops up automatically 9 Can program the starting time and finishing time for a recording Can also be programmed to record during a specific period of time or a day 10 Subscribers can customize the phone number that should not be recorded in the special list for ex ample when dialing 8888 169 or 163 to access the internet The system does n...

Page 5: ...usic 6 Original recording technology for the exchange can be equipped to the toll system of the exchange to record till the extension to save the hardware cost It can also record costs for the direct line phone 7 Can setup the inquiry whether recording for one extension or not till the extension names Subscribers and department 8 Supports many languages like Simplified Chinese Traditional Chinese ...

Page 6: ...e line into the PCI slot USB Recording Box Installation and Cable Connection a Connect the phone wire to the Recording Box s LINE1 TEL1 is down lead to Phone as showed b Connect the USB cable into the USB port in the PC USB Box Connector mode If the Power led on the Recording box Is ON the RUN led blinks you have Successfully installed LINE2 US TEL2 LINE1 TEL1 USB Cable Line Line PHONE LINE USB Ca...

Page 7: ... D drive is a CD ROM drive then click System Advanced Disk Management and change it to write able hard disk 4 Insert USB Box hardware into PC USB port and install the hardware driver Uninstalling the Software Go to Desktop Start menu All Programs Telephone Recording System Uninstall Note All user database and recording files in the folders MDR MDR BACKUP ZDR and VOC will not be removed If you want...

Page 8: ... 8 Software Operating Instructions 3 1 Main Menu Console Default passwords is 88888 The system displays the main menu on execution Shortcut function but Ma Products series Software Ver ...

Page 9: ... save the details of the incoming call numbers Setup Tools Ad vanced Save the detailed incoming call in CALLID TXT 2 System Information Shows the channels for the current card and the card type 3 Status Bar Shows the available recording space and log history System Setting Consists of Special Number Management Auto Backup Recording Work Time Advanced Setup Channel Setting Hard Disk Management Exte...

Page 10: ...ain mdb and in the Backup Data base file The default file name is D MDR BACKUP Index2005 11 mdb where 2005 11 is the year 2005 and the month 11 Every month the system will automatically take backup of this database 2 Backup recorded files at regular intervals You can set a time interval in minutes Default value Not checked interval is 30 minutes 3 2 2 1 System Files Backup The User can customize t...

Page 11: ...he system will automatically backup the file at 17 00 and save in the designated path Auto Backup to DVD or CDRW Nero 6 0 or above has to be installed When you enable this option as shown and setup the path for the DVD or CDRW the system will backup the files to the DVD or CDRW at a specified interval of time In CD Path is NERO software s function system will scratch the DVD disc which writes to r...

Page 12: ...28 If you have set the area code in the Incoming head codes then the system will remove 0755 and search only 28282828 in the customer database customer zcsm So it can popup the client information corresponding to the telephone no 28282828 from the da tabase Outgoing Head codes For example you are Dialing out 1790901022222222 Here 17909 is the headcode for the telecom long distance call service The...

Page 13: ...lue is Y Compression Rate Set 2 Rate compress is the Hardware compressing by hardware can recorder 70 hours HDD G the Voice file format is vc2 ZS U2100 ZS 3100 series products default this setting ZS 4200 D5130 series is 8 rate compress by hardware can recorder 280 hours HDD G the file for mat is NTC vc8 If choose N is Create the voice is WAV files Low HDD space warning When the remaining hard dis...

Page 14: ...d HDD space value MB Will automatically alarm and stop recording when the available space is lower than this value Used for designated the C disk as a storage device for the voice files when there is lack of system re source Leave space for the virtual memory to avoid using up the system resources as it may cause the system to crash Extension Management By using the TRK recording recording the ext...

Page 15: ...e phone key presscan activation system record the voice file for this phone Note this function is need setting with User TVRS DTMF by PBX Setting PBX Setting 3 2 6 1 Recording in PBX Extensions To record PBX extensions Click System Advanced PBX Setting Click on Enable PBX Trunk Rec Mode Open IP channel to Call Accounting Software and save it Note This function is need PBX can Output charge by Call...

Page 16: ...ecording System c Choose PBX Type is ZDR2000 save it Use PBX Output info when record TRK If the Out line Dial No Can t shows accurately by TVRS can choose this Option use the PBX Output with Call Accounting System Use PBX Output info when record EXT same for TRK this function Step 2 Enter the CAS System Database File Setting Choose same the picture and Save ...

Page 17: ...xternal number with relay device Setup the corresponding channel and save Restart the recording software to take effect TRK must be as same as the TRK number output from the Call Accounting Software You can pick up an extension and dial out to see what the TRK shows in Call Accounting Software Then input into TRK col umn Step 4 When a call ends wait for a few seconds go to Search Play and you can ...

Page 18: ...used to switch on the channel or to switch it off Options Y Enabled and N Disabled When option N is selected the channel will not do anything Recording Option Y allows you to record voice files Option N forbids to record voice files When N is selected the channel will only capture the DTMF dialed number and the Caller ID and the status line will display only blue letters The recording file and the...

Page 19: ... and allow the screen to Popup TRK Numbers Input the TRK numbers in the Call Accounting System corresponding to the channel numbers to perform recording till the extension Full Time Recording This option is available only for Audio mode When you want the channel to record continually select Y Or else select N Sound Trigger Recording Threshold ZS 3100 series Value is 1 11 scope 1 is tiptop value ZS...

Page 20: ... Delete Recording Record ing inquiry Exit and Valid Date etc Select Y to enable or N to disable the functions in the differ ent fields The user also can enter the Authorized channels like 1 3 5 or 1 5 7 9 Default Pass This User can Monitor listening Find player the Channels Allow operation each day time is 09 00 23 00 by 01 02 03 04 05 channels This User password Expire Date since 2007 09 28 to 20...

Page 21: ... Enable IP Interface By enabling this option TVRS will use UDP protocol to send Customer Information to IP address list in the Seats table The default port is 1972 Only checking 175 178 Exstesion this Dial Number This Function is only support With PBX If setting 010 0755 head Code in here All of this head code incoming caller all The Group is can setting same name in the Channel the line incoming ...

Page 22: ...w Korean Poland Spanish Turkish Portuguese Vietnam language Playing through the Sound Card Use the sound card to playback the recorded files ZS4200 D5130 Series all through the sound card player Save No answer incoming calls This can be used to save an unanswered call log to the database Default Value Disabled Only Record Incoming Calls If this is enabled then the outgoing calls will not be record...

Page 23: ...hecking playing the voice file Sound Card Voice Amplification Adjust the volume level when playing back through the sound card Default Value 2 0 Beep interval when record in seconds Set the interval in seconds for example if you set 5 seconds it beeps at an interval of every 5 seconds Allowable Minimum Recording Length s If a call is less than the Minimum Recording seconds then it will not be reco...

Page 24: ...sender s SMTP address User name and password and the receiver s email address Setting the need warning Input the Mail sender Username If Idle Time last out 15 minutes not record or the Busy Time last out 30 minutes system will send the Warning information to the mail receiver and have sound Alarm ...

Page 25: ...ng Search Record Search It s very easy to search and to play the recorded voice files from among many number of recorded voice files Click Find Play Play select a recording list Click Play button system will automatically play the selected file If you want to play the voice file with the default media player Windows media player please click Extract the voice files and save using the wav format Ca...

Page 26: ...g the voice player Complex Search Complex search condition Contains Line Number Channel Number User Name Note Handled By EXT Operation Type Password Call Start date and End date Call Start time and End time etc to search the voice files It helps you to search according to Incoming Outgoing NO Answer Audio Re cordingMessage Normal and Important type record Can transform the Voice ...

Page 27: ...cation 1 The Voice file default is save in D 2 subarea hard disk D VOC 3 each file is save in 20071011 20071011 Year Month Day folder under VOC folder 4 Recorded files are named in such a way that they do not get repeated For example File name 2007101109173100070102515225525 wav means a recording file for 20071011 Year Month Day 091731 Hour Minute second 0007 7 channel 0102515225525 Dial No suppor...

Page 28: ...el Via an earphone or speakers Click Return to quit listening 2 Double click the wanted channel on the status column in The monitor window The blue color changes to red You can listen to an ongoing conversation in that Channel using an earphone or speakers Double click again to quit listening Tools and Advanced Tools ...

Page 29: ...rt the TVRS software system will checking this Voltage for this channel TVRS Client player There are Three ways to hear on the web Search and play voice in a Network LAN To Find Play on the LAN do as follows 1 Install the Telephone Voice Recording System on the Client s computer 2 Share C MDR folder with full rights to all clients Setting a Password by Admin s User 3 Share C VOC folder with full r...

Page 30: ... to add IIS Service Manager Do not install this if this component already exists 2 Install dotnetfx exe Framework 3 Install Mdac_typ exe 4 Double click setup exe start installing TRS WEB The default port is 80 5 Enter C Inetput wwwroot TRS WEB open This folder Properties to Save option choose ADD ASP NET Machine Account SYT Aspnet group change the all option is Allow 6 Setting the MDR folder ADD t...

Page 31: ... 230 128 15 trs web If you want to access the web outside the LAN you should setup the local IP address and port on the router within your LAN This is usually entered in the virtue manager of the router Default Port is 80 3 6 2 3 Using the Web Player After logging in you can find the recording list and can hear the recorded files by directly clicking Input Info same TVRS Pass word User and Passwor...

Page 32: ...ustomer Database management function Have Incoming Caller Id management function Black list shows Have Sales recording management function Support User Level Customer management have mail address WEBSET address link can logon as soon Have Customer Service management function Support User defined setting Products list service type customer group Langue Support Inquiry Printer Report Support Access ...

Page 33: ...ninstall Link to SQL Server database Need Setting Database links in the first running this System following setting Step a Run the Popup exe Enter System manual Click Log On option Default DEMO Password 88888 b Press Hot key F8 showing Database setting option setting it same the picture c if success save restart the Popup system Log on by Demo user 4 5 2 Connection with Access 1 Run the Popup exe ...

Page 34: ...3 Popup Main operation Popup System Config Customer info will show ing by company list Customer info will show ing by company list Incoming Caller showing management Attendant online Can Chat send the file by LAN Customer shipping address Print management Customer Clerk Info remark Input Contactor or Company information and click Search button Click right key showing Add New option you can add a n...

Page 35: ...ital Feature phone Handset recording The TVRS has a unique feature for handset recording unlike common recording software that can only do recording The TVRS can get the dialed number and tell whether it is an incoming outgoing type from the CAS after the call is finished Setting Company info to here If Print the Sales consignment inform list include this info ...

Page 36: ...e found in a hand set They are 4 Wire 2 Wire Handset Line Converter Connection Diagram Speaker Connect to Recording Card The recording mode should be changed to Audio in System Channel setting Speaker RJ11 4 Plug T Ph I t Microphone MIC Speaker Speaker MIC MIC MIC Speaker Speaker Type A RJ11 4 Plug Common Type B RJ11 4 Plug Rare ...

Page 37: ...recording from a digital phone has an excellent quality because both the SPEAKER and MIC signals are mixed and amplified So they are very well balanced the local voice level will not be too low and the remote voice not too high QL T01 DC 9V Power Adaptor To Recording card RJ11 Jack To Phone Set To Handset ...

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