Toshiba Strata AirLink DK424 Competitive Notes Download | Manualshive

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Fujitsu Series 3

Hitachi HCX5300

Lucent ProLogix

Mitel SX200 Light

NEC 2000

Nortel Option 11C

Siemens/Rolm CBX 9200

Tadiran Coral

Small Hybrid Systems

Comdial

®

Impact 560

Executone IDS

InterTel Axxess

Iwatsu ADIX

Lucent Merlin Legend

®

Nitusko 384i

Nortel

™

Norstar

Panasonic DBS

Medium Hybrid Systems

ACD/MIS Feature Comparison

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Summary of Contents for Strata AirLink DK424

Page 1: ...Light NEC 2000 Nortel Option 11C Siemens Rolm CBX 9200 Tadiran Coral Small Hybrid Systems Comdial Impact 560 Executone IDS InterTel Axxess Iwatsu ADIX Lucent Merlin Legend Nitusko 384i Nortel Norstar Panasonic DBS Medium Hybrid Systems ACD MIS Feature Comparison ...

Page 2: ...ods may warrant 4022050 Version A May 1999 Copyright 1999 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of t...

Page 3: ...d or interval depending on the type of statistics being displayed Reporting Differences Taske cannot report Agent Short Long calls Insight DK does report on Agent Short Long calls which is useful when monitoring the quality of calls handled by an agent A supervisor can see whether the agent is handling calls within the optimum time thresholds set by the company or department Insight DK can also ca...

Page 4: ... to overhead electronic wallboards that may no be visible to many physical locations either within or outside the call center facility Cintech does not produce a Delayed Call Report Insight DK can produce a summary of calls offered to a group versus totals and percentages of calls handled calls delayed and percentages of calls answered within predefined time increments Cintech does not provide For...

Page 5: ... and weeks Hybrid Systems Toshiba DK424 Comdial Impact 560 Executone IDS 648 Iwatsu ADIX InterTel Axxess Lucent Legend Nitsuko 384i Nortel Norstar Panasonic DBS576 Capacities Agent Groups 16 16 15 251 60 50 42 8 24 4 Agent ID Codes 256 250 200 400 1000 60 N A 240 128 Agents per Group 240 48 500 150 250 282 144 80 64 Agents per System 240 250 500 150 250 282 144 80 128 Maximum Active Agents Traffic...

Page 6: ...rt 25 ACD groups The Executone IDS stores a maximum of 31 days historical data within the system Additional historical data up to 1 year can be stored with the PC option 2 The maximum ACD capacities listed for the Lucent Legend is for one Call Management System CMS PC attached to the system These capacities can be doubled with a second CMS PC attached to the same Legend system 3 The Comdial Impact...

Page 7: ...istribution Flexibility Std INA INA Std N A Std N A Std INA Route to Most Idle Std Std Std Std Std Std Std Std Std Route to Next Available Std INA INA Std N A Std N A Std INA Call Monitoring Supv Std Std Std Std Std Std Std Std Std Caller ID Opt Opt Opt Opt Opt Opt Opt Opt Opt Dialed Number ID Service Opt Std Opt Std Std Opt Opt Std Std Electronic Wallboard Connection Opt Opt Opt 4 Opt Opt Opt Opt...

Page 8: ...rocessor to connect remote agent login 3 The Nortel Meridian MAX IPE ACD occupies 3 card slots in the Option 11 providing an integrated system resident ACD MIS capability Historical data stor age can be increased from 10 weeks standard to 3 years optional stored as monthly reports by attaching an optional PC based external application proces sor From 1 5 supervisor terminals and 1 2 report printer...

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