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User and Installer Handbook

Tapworks Softener Models Ultra 9, AD11

AD15

 & AD15 Infinity

Thank you for choosing Tapworks to supply your soft water. We are confident that you will be 
pleased with your purchase and would encourage you to read this installation and instruction 
handbook thoroughly to ensure maximum performance from your water softener.

If you should experience any difficulty with your water 
softener, please refer to the problem solving checklist at 
the back of this handbook. This will help to prevent 
unnecessary callouts.

For service, support or technical advice 
please call our service desk on 0870 429 9019.

Please 

retain this 

handbook for 

future 

reference

User and Installer Handbook

Tapworks Softener Models Ultra 9, AD11, AD15 & Infinity

Thank you for choosing Tapworks to supply your soft water. We are confident 
that you will be pleased with your purchase and would encourage you to read 
this installation and instruction handbook thoroughly to ensure maximum 
performance from your water softener.

If you should experience any difficulty with your water softener, please refer to the problem 
solving checklist at the back of this handbook. This will help to prevent unnecessary callouts.

For service, support or technical advice please call our service desk on 0870 429 9019.

User and Installer Handbook

Tapworks Softener Models Ultra 9, AD11

AD15

 & AD15 Infinity

Thank you for choosing Tapworks to supply your soft water. We are confident that you will be 
pleased with your purchase and would encourage you to read this installation and instruction 
handbook thoroughly to ensure maximum performance from your water softener.

If you should experience any difficulty with your water 
softener, please refer to the problem solving checklist at 
the back of this handbook. This will help to prevent 
unnecessary callouts.

For service, support or technical advice 
please call our service desk on 0870 429 9019.

Please 

retain this 

handbook for 

future 

reference

Summary of Contents for Ultra 9

Page 1: ...d with your purchase and would encourage you to read this installation and instruction handbook thoroughly to ensure maximum performance from your water softener If you should experience any difficult...

Page 2: ...ting the valves to existing pipework 7 Fitting the inlet outlet hoses 8 Fitting drain and overflow hoses 10 Connecting to electrics 11 Programming the faceplate 12 Finishing Installation 15 Owner Info...

Page 3: ...id 22mm 22mm high flow 3 Identifying major parts of your water softener Please Remember Only use tablet or pellet salt in your softener Control Valve Cover and Electronic Faceplate Salt Lid Water Soft...

Page 4: ...ircuit Power is supplied via a 24 volt 50 Hz transformer You must use the transformer supplied with the softener HARDWATER TAP Fitting a separate hard water drinking water tap is currently recommended...

Page 5: ...Remember Only use tablet or pellet salt in your softener 5 Please Remember Only use tablet or pellet salt in your softener Installation of your water softener cont DRAIN HOSE With pressure of 3 bar th...

Page 6: ...6 WATER SOFTENER PLUMBING CONNECTIONS...

Page 7: ...salt lid then simply release the two catches behind the valve cover and tilt top end towards you slowly taking care not to pull off the wire connections Please note that the valve cover is connected t...

Page 8: ...e inlet out hoses CONNECT ADAPTOR ELBOWS TO INLET OUTLET HOSES To avoid cross threading we recommend fitting the adaptors elbows to the hoses first For some installations this may not be possible Fit...

Page 9: ...Connect the hose to the outlet valve on the pipework Remove the plastic plug from the outlet connection on the water softener if present Insert the other end of the hose with the adaptor elbow into t...

Page 10: ...onto the overflow elbow and secure with metal clamp Pass the overflow through an outside wall so that the end can be seen Fitting drain hose Turn the drain line adaptor so that a straight connection c...

Page 11: ...to remove the valve cover to do this Please Remember Only use tablet or pellet salt in your softener 9 Please Remember Only use tablet or pellet salt in your softener Connecting to electrics ELECTRICA...

Page 12: ...d to affect the operation SET THE PRESENT TIME The display will continue to flash and the time can be advanced or moved backwards using the or buttons Holding down the buttons advances the time at a f...

Page 13: ...er Use the kit provided to determine your water hardness in ppm If necessary change to the unit setting indicated USING THE HARD WATER TEST KIT Fill the vial with 10ml of water Add a drop at a time of...

Page 14: ...during recharge will be replaced with hard water Consequently a time is required when very little if any water will be used To select a different recharge time use the or buttons to adjust one hour at...

Page 15: ...r unit should now be fully plumbed and ready to use Having programmed your unit you will wish to ensure that the unit is functioning properly before you leave the site NOTES TO THE INSTALLER BEFORE YO...

Page 16: ...ener is programmed with the time and hardness of the water This will allow the water softener to calculate when it needs to recharge Your unit features An lcd display and user friendly buttons An exte...

Page 17: ...you will no longer need to fill your unit with salt as this was used to soften the water in the dishwasher Cleaning sinks baths and basins you will find that your cleaning chores are reduced and you w...

Page 18: ...ater softener The resin beads extract the hard minerals making your water soft This process is not visible and happens within the softener The salt cabinet page 3 is where you load the softener with t...

Page 19: ...s necessary 2 Power off over 48 hours The display returns and flashes only the time requires re setting The hardness and recharge time will not have been lost as they are stored Even if the time is in...

Page 20: ...mately 3 seconds until a beep sounds Recharge will flash on the display The process will take a few minutes to begin and lasts approximately 1 hour It cannot be cancelled once started The water soften...

Page 21: ...7 3 Is the hardness setting correct 3 Reset the unit setting as per table open the inlet and outlet valves 13 Important Notes If any of the above requires action add 4 litres of clean water to the sa...

Page 22: ...the water softener and call for service 7 PROBLEM Water Running Down the Drain Line Constantly 1 Is the unit in recharge mode 1 If yes wait until it finishes check the present time and recharge time...

Page 23: ...r failure or incorrect programming 5 Resetting the programmer when the influent water hardness or the number of people in the household changes 6 Water softeners not installed in accordance with local...

Page 24: ...ice Line 0870 429 9019 01494 48 48 48 www tapworks co uk As part of our policy of ongoing research and development we reserve the right to alter design and specification without prior notice Part no 3...

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