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T-Mobile MDA Troubleshooting 

 

 

Problem

 

 

 

Solution

 

 

Power and Battery

 

I cannot turn on my device. 

Soft reset the device with the stylus. 
Connect your device to the AC adapter and 
check LED indicator whether device is 
charging. It is possible that the battery is 
drained off. 

My device keeps turning itself off. 

Your device is designed by default to turn 
itself off if not used for three minutes. This 
period can be adjusted to a maximum of 
five minutes. Refer to the Power setting in 
the manual for more information. 

My device’s date and time reset to factory 
default if I have removed or replaced 
battery.  

Always re-attach the battery immediately 
during replacement. The data will be lost if 
the battery is removed for a long time. 

Why does my device power reduce faster 
than my friend’s? 

Battery consumption varies from user to 
user due to the way it is being used. 
Devices set under specific identical test 
conditions may be compared objectively. 

 

ActiveSync 

ActiveSync operation cannot be performed 
or connected. 

Make sure you have correctly installed the 
ActiveSync software found on the Getting 
Started disk that came with your device and 
have followed the instructions accordingly. 
Restart your device or/and PC and try 
again. DO NOT plug in the USB cable 
before loading ActiveSync. Make sure the 
ActiveSync cradle/cable is connected 
securely. On you PC, make sure the 
Connection Settings are correctly selected 
in File > Connection Settings of Microsoft 
ActiveSync. Ensure that Modem Link is 
deactivated as well. 

ActiveSync is connected, but I can not 
transfer data. 

Make sure your have established a 
Partnership with the PC, and check Tools > 
Options of Microsoft ActiveSync on your 
PC, to see if the information type you want 
has been selected for synchronizing. For 
more information, refer to Chapter 4. 

 Display and Sound 

Screen freezes or no response. 

Soft reset your device by pressing Reset 
button with the stylus. 

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