Sofar solar 3KTLM-G3 User Manual Download

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S h e n z h e n

S O FA R S O L A R

C o . ,

L t d .

Solar Grid-tied Inverter

Product Model

SOFAR

3K~6KTLM-G3

User manual

Summary of Contents for 3KTLM-G3

Page 1: ...Shenzhen SOFAR SOLAR Co Ltd Solar Grid tied Inverter Product Model SOFAR 3K 6KTLM G3 User manual ...

Page 2: ... Outlines of this chapter 19 4 2 Connecting PGND Cables 20 4 3 Connecting DC Input Power Cables 22 4 4 Connecting AC Output Power Cables 24 4 5 Com port connection 28 4 6 WIFI GPRS 36 5 Commissioning of inverter 38 5 1 Safety inspection before commissioning 38 5 2 Start inverter 38 5 3 Shutdown inverter 39 5 4 Setting power quality response modes 39 6 Operation interface 40 6 1 Operation and Displ...

Page 3: ...nother user or field Copyright Declaration The copyright of this manual belongs to Shenzhen SOFARSOLAR Co Ltd Any corporation or individual should not plagiarise partially copy or fully copy it including software ect and no reproduction or distribution of it in any form or by any means All right reserved SOFARSOLAR reserves the right of final interpretation This manual is subject to change accordi...

Page 4: ...erters 3KTLM G3 3 6KTLM G3 4KTLM G3 4 6KTLM G3 5KTLM G3 5KTLM G3 A 6KTLM G3 Keep this manual where it will be accessible at all times Target Group This manual is intended for qualified electrical technical personnel who are responsible for inverter installation and commissioning in the PV power system and PV plant operator Symbols Used This manual is providing safety operation information and uses...

Page 5: ...a hazardous situation which if not avoided could result in death or serious injury Warning Caution indicates a hazardous situation which if not avoided could result in minor or moderate injury Caution Attention indicates potential risks which if not avoided may lead to equipment fault or property damage Attention Note provides tips that are valuable for the optimal operation of the product Note ...

Page 6: ...e equipment Prior to connecting the inverter to the grid please contact the local distribution network service provider permission in accordance to the national and state requirements This can only be performed by qualified electrical engineer electrician Please contact the nearest authorized service centre if any maintenance or repair is needed Contact your distributor for the information of the ...

Page 7: ...se Installation requirements Please install inverter according to the following section Fix the inverter on an appropriate object with enough load bearing capacity such as walls PV racks etc and ensure that inverter is vertical placed Choose a place suitable for installing electrical devices And assure there is enough fire exit space convenient for maintenance Maintain proper ventilation to ensure...

Page 8: ...neer Must be trained Completely read the manual operation and understand relevant matter Warning Get permission from the local electrical gird operator complete all electrical connections by professional electrical engineer then connect inverter to electrical grid Attention It s forbidden to remove the tamper evident label or open the inverter Otherwise Sofarsolar will not provide warranty or main...

Page 9: ...unacceptable effect upon the environment Therefore EMC represents the quality characters of an electrical equipment The inherent noise immune character immunity to internal electrical noise External noise immunity immunity to electromagnetic noise of external system Noise emission level influence of electromagnetic emission upon environment Electromagnetic radiation from inverter may be harmful to...

Page 10: ...hould wait for five minutes to ensure the capacitor is discharged completely Caution risk of electric shock Caution hot surface Comply with the Conformite Europeenne CE certification Grounding point Please read this manual before install SOFAR 3K 6KTLM G3 This indicates the degree of protection of the equipment according to IEC standard 70 1 EN 60529 June 1997 Positive pole and negative pole of th...

Page 11: ...s inside Efficiency curves It introduces the efficiency curves of in the inverter 2 1 Product dimensions SOFAR 3K 6KTLM G3 is a dual MPPT grid tied PV inverter which converts the DC power generated by PV arrays into sine wave single phase AC power and feeds it to the public electrical grid AC circuit breaker refer to Section 4 4 and DC switch used as disconnect device and the disconnect device sha...

Page 12: ...cations Only the photovoltaic modules can be connected to the input of the inverter do not connect batteries or other sources of power supply The choice of optional parts of inverter should be made by a qualified technician who knows the installation conditions clearly Overall dimensions L W H 349mm 344mm 164mm Figure 2 2 Front view and left view dimensions of SOFAR 3K 6KTLM G3 Figure 2 3 Bracket ...

Page 13: ...ough Output Board then AC power is fed into the grid Output Board also offer functions such as grid voltage output current detection GFCI and output isolation relay Control Board provides the auxiliary power controls the operation state of inverter and shows the operation status by Display Board Display Board displays fault code when inverter is in abnormal operation conditions At the same time Co...

Page 14: ... interface C Limiting the active power fed into the grid The inverter if enabled can limit the amount of active power fed into the grid by the inverter to the desired value Expressed as a percentage D Self power reduction when grid is over frequency When the grid frequency is higher than the limited value inverter will reduce output power which is necessary for the grid stability E Data transmissi...

Page 15: ...SOFAR 3K 6KTLM G3 User manual Copyright Shenzhen SOFAR SOLAR Co Ltd 10 Electrical block diagram Figure2 4 Electrical block diagram 2 3 Efficiency curve Figure2 5 Efficiency Curve diagram ...

Page 16: ...rial Do NOT install the SOFAR 3K 6KTLM G3 in an area used to store Flammable or explosive material Danger The enclosure and heat sink are very hot while the inverter is working therefore do NOT install the SOFAR 3K 6KTLM G3 in places where you might touch them inadvertently Caution Consider the weight of SOFAR 3K 6KTLM G3 when transporting and moving the inverters Choose an appropriate mounting po...

Page 17: ...g materials within 24 hours before installing the SOFAR 3K 6KTLM G3 inverter Checking Deliverables After unpacking the inverter check whether deliverables are intact and complete If any damage is found or any component is missing contact the dealer Table 3 1 Shows the components and mechanical parts that should be delivered NO Picture Description Quantity 1 3K 6KTLM G3 1pcs 2 Rear panel 1pcs 3 PV ...

Page 18: ...o Ltd 13 7 COM 16pin Communication Terminal 1pcs 8 USB logger WIFI GPRS Ethernet 1pcs Optional 9 AC output terminal 1pcs 10 M6 Hexagon screws 2pcs 11 Expansion bolts 3pcs 12 Self tapping screw 3pcs 13 Manual 1pcs 14 The warranty card 1pcs 15 Registration Form 1pcs ...

Page 19: ...d drill dia 6mm Used to drill holes on the wall 2 Screwdriver Wiring 3 Cross screwdriver Remove and install AC terminal screws 4 Removal tool Remove PV terminal 5 Wire stripper Strip wire 6 5mm Allen Wrench Turn the screw to connect rear panel with inverter 7 Crimping tool Used to crimp power cables 8 Multimeter Used to check grounding 9 Marker Used to mark signs 10 Measuring tape Used to measure ...

Page 20: ...fety goggles Operators wear 14 Anti dust respirator Operators wear 3 4 Determining the Installation Position Determine an appropriate position for installing the SOFAR 3K 6KTLM G3 inverter Comply with the following requirements when determining the installation position Figure 3 2 Installation Requirements ...

Page 21: ...SOFAR 3K 6KTLM G3 User manual Copyright Shenzhen SOFAR SOLAR Co Ltd 16 ...

Page 22: ...the inverter 1 Figure 3 4 Moving the inverter 2 Step 2 Lift the SOFAR 3K 6KTLM G3 from the packing case and move it to the installation position To prevent device damage and personal injury keep balance when moving the inverter because the inverter is heavy Do not put the inverter with its wiring terminals contacting the floor because the power ports and signal ports are not designed to support th...

Page 23: ...sitions is too big you need to reposition Step 2 Insert the expansion bolt vertically into the hole pay attention to the insertion depth of the expanding bolt should be deep enough Step 3 Align the rear panel with hole positions fix the rear panel on the wall by tightening the expansion bolt with the nuts Torque 16kgf cm Figure 3 5 Step 4 Hook the inverter to the rear panel Using an M6 screw to se...

Page 24: ...rter must be operated by professional electrical engineer Attention PV modules generate electric energy when exposed to sunlight and can create an electrical shock hazard Therefore before connecting DC input power cable cover PV modules using opaque clot Danger For SOFAR 3K 6KTLM G3 open circuit voltage Voc of module arrays connected in series must be 550V Note The connected PV modules must have a...

Page 25: ... 4xIe PV terminal parameters Rated insulation voltage 1000V Rated operational current 39A Protection class IP68 Maximum temperature limit 105 4 2 Connecting PGND Cables Connect the inverter to the grounding electrode using protection ground PGND cables for grounding purpose The inverter is transformer less requires the positive pole and negative pole of the PV array are NOT grounded Otherwise it w...

Page 26: ...g tool as shown in Figure 4 2 Figure4 2 Preparing a ground cable 2 Note 1 L3 is the length between the insulation layer of the ground cable and the crimped part L4 is the distance between the crimped part and core wires protruding from the crimped part Note 2 The cavity formed after crimping the conductor crimp strip shall wrap the core wires completely The core wires shall contact the terminal cl...

Page 27: ... specifications Cross Sectional Area mm External Cable Diameter mm Range Recommended Value 4 0 6 0 4 0 4 5 7 8 Step 1 Remove cable glands from the positive and negative connectors Step 2 Remove the insulation layer with an appropriate length from the positive and negative power cables by using a wire stripper as show in Figure 4 4 Figure 4 4 Connecting DC input power cables 1 Positive power cable ...

Page 28: ... in Figure 4 5 Figure 4 5 Connecting DC input power cables 1 Positive power cable 2 Negative power cable Step 5 Insert crimped power cables into corresponding housings until you hear a click sound The power cables snap into place Step 6 Reinstall cable glands on positive and negative connectors and rotate them against the insulation covers Step 7 Insert the positive and negative connectors into co...

Page 29: ...utput power cables It is not allowed for several inverters to use the same circuit breaker It is not allowed to connect loads between inverter and circuit breaker AC breaker used as disconnect device and the disconnect device shall remain readily operable Caution Context SOFARSOLAR has already integrated RCMU residual current monitoring unit inside inverter If an external RCD is required a type A ...

Page 30: ...e copper wire AC cable should be correctly sized to ensure the power loss in AC cable is less than 1 of the rated power If the resistance of the AC cable is too high it will cause a huge increase in the AC voltage which may lead to a disconnection of the inverter from the electrical grid The relationship between power loss in AC cable and wire length wire cross sectional area is shown in the follo...

Page 31: ...ert the AC output cable with its insulation layer stripped according to step 1 through the waterproof locking cable gland Step 3 Connect AC output cable as per the following requirements Connect the yellow green wire to the hole labeled PE fasten the wire using an Cross screwdriver Connect the brown wire to the hole labeled L fasten the wire using an Cross screwdriver Connect the blue wire to the ...

Page 32: ...al Copyright Shenzhen SOFAR SOLAR Co Ltd 27 Figure 4 11 L Brown N Blue PE Yellow green Removing the AC connector Hold the button to unlock and rotate the knob counterclockwise to the unlock position then pull out the AC connector ...

Page 33: ...own in the figure below Figure 4 12 COM port appearance Table 4 3 Com port pin definitions PIN Definition Function Note 1 485_TX RS485 differential signal Wired monitoring or inverter cascade monitoring 2 485_TX RS485 differential signal 3 485_TX RS485 differential signal 4 485_TX RS485 differential signal 5 RS485 A RS485 differential signal Meter communication 6 RS485 B RS485 differential signal ...

Page 34: ...Used to connect current sensor of power grid 16 CT The current sensor outputs a negative electrode Figure 4 13 Com port connection operation 4 5 1 Logic interface a Logic interface for AS NZS 4777 2 2020 also known as inverter demand response modes DRMs The inverter will detect and initiate a response to all supported demand response commands within 2 s The inverter will continue to respond while ...

Page 35: ...ption of the terminal Pin NO Pin name Description Connected to RRCR 9 L1 Relay contact 1 input K1 Relay 1 output 10 L2 Relay contact 2 input K2 Relay 2 output 11 L3 Relay contact 3 input K3 Relay 3 output 12 L4 Relay contact 4 input K4 Relay 4 output 13 G GND Relays common node Table 4 5 The inverter is preconfigured to the following RRCR power levels Relay status close is 1 open is 0 L1 L2 L3 L4 ...

Page 36: ...s 1 open is 0 L1 Active Power Power drop rate Cos φ 1 0 5 seconds 1 0 100 1 Step4 Insert the terminal as per the printed label and then tighten the screws to fix the waterproof cover rotate the cable gland clockwise to fasten it securely 4 5 2 RS485 interface By RS485 interface transfer the inverter power output information alarm information operation state to the PC terminal or local data acquisi...

Page 37: ...r To obtain grid information via Plan A Connect the wires according to the wiring method as shown in Figure 4 17 Plan A and enable Anti Reflux Power function and set the Reflux Power limit on the menu interface of the machine Refer to 6 3 Main Interface A Enter Setting in this manual for specific operation methods Hard anti reverse current is enabled by default in some safety Settings To access th...

Page 38: ...flux Power Export Power Hard Anti Reflux control Hard Export limit control Anti Reflux Control Soft Export limit control When Anti Reflux function is enabled the reflux power of point of common coupling PCC will be limited to the set Reflux Power limit Both Hard Anti Reflux Control and Anti Reflux Control can be used together However when Hard Anti Reflux control is enabled Anti Reflux power limit...

Page 39: ...SOFAR 3K 6KTLM G3 User manual Copyright Shenzhen SOFAR SOLAR Co Ltd 34 Figure 4 17 Plan A CT default ...

Page 40: ...SOFAR 3K 6KTLM G3 User manual Copyright Shenzhen SOFAR SOLAR Co Ltd 35 Plan B Meter CT optional ...

Page 41: ...g device over an RS485 USB converter a maximum of 31 inverters can be connected in a daisy chain The operation information generated energy alert operation status of the inverter can be transferred to PC or uploaded to the server via WiFi GPRS Users can choose to use web or APP for monitoring and viewing according to their needs They need to register an account and bind the device with the WiFi GP...

Page 42: ...td 37 and above version APP Android Go to Android Market and search SolarMAN IOS Go to App Store and search SolarMAN SolarMAN 3 0 Web User Manual Please visit the https doc solarmanpv com web 7 SolarMAN App User Manual Please visit the https doc solarmanpv com web 14 ...

Page 43: ...nations NOTE Choose the correct country code refer to section 6 3 of this manual Notice Different distribution network operators in different countries have different requirements regarding grid connections of PV grid connected inverters Therefore it s very important to make sure that you have selected the correct country code according to requirements of local authority Please consult qualified e...

Page 44: ... locked end customers cannot modify by themselves These setting require professional and technical personnel to conduct them by issuing and transmitting instructions on the remote monitoring platform on the premise that the data acquisition rod is installed WiFi GPRS Ethernet And the account must be authorized by SOFARSOLAR Power quality settings can be set view changed by logging onto solarmanpv ...

Page 45: ...icator lights of SOFAR 3K 6KTLM G3 Inverter 6 1 Operation and Display Panel Buttons and Indicator lights Button Short press UP button go up Long press UP button exit menu or current interface Short press DOWN button go down Long press DOWN button enter menu or current interface Indicator Lights RUN Green ON Normal state Flash Wait or Check state FAULT Red ON Fault or Permanent state ...

Page 46: ... SOLAR Co Ltd 41 6 2 Standard Interface When power on LCD interface displays INITIALIZING refer below picture When control board successfully connected with communication board the LCD display the current state of the inverter as shown in the figure below ...

Page 47: ...rdware are functional Inverter will go to Fault State or Permanent State if any error or fault occurs Normal Inverter enter to Normal State it is feeding power to the grid inverter will go to Fault State or Permanent state if any error or fault occurs Fault Fault State Inverter has encountered recoverable error It should recover if the errors disappear If Fault State continues please check the inv...

Page 48: ...ergy 13 Autotest Fast 7 Set Address 14 Autotest STD Long press the button to Enter the main interface of 1 Enter Setting and long press the to enter the setting menu You can switch up and down to choose what you want by short pressing the and Note1 Some settings require a password please contact Sofar technical support for the password when entering the password short press the and to change the n...

Page 49: ... technical support if you require a non standard parameter set Code Country Code Country 000 000 Germany VDE4105 024 000 Cyprus 001 Germany BDEW 025 000 India 002 Germany VDE0126 026 000 Philippines 001 000 Italia CEI 021 Internal 027 000 New Zealand 001 Italia CEI 016 Italia 028 000 Brazil 002 Italia CEI 021 External 001 Brazil LV 003 Italia CEI0 21 In Areti 002 Brazil 230 002 000 Australia A 003...

Page 50: ...lect Note By selecting 002 000 Australia A 002 008 Australia B or 002 009 Australia C the power quality response mode and grid protection settings will be reset to their default values for Australia Region A B C respectively Default grid settings for different regions are shown in the following table Protective function Protective function limit Trip delay time Maximum disconnection time Undervolt...

Page 51: ...207 215 253 260 Inverter output P of Srated 20 100 100 20 Default volt var settings for different regions are shown in the following table Region Default value VV1 VV2 VV3 VV4 Australia A Voltage 207 220 240 258 Inverter reactive output Q of Srated 44 supplying 0 0 60 sinking Australia B Voltage 205 220 235 255 Inverter reactive output Q of Srated 30 supplying 0 0 40 sinking Australia C Voltage 21...

Page 52: ...ith an external CT CT mode or an external smart meter ElecM mode via RS485 please refer to this manual 4 5 CT for details Enter 1Enter setting OK 1 Set Time 2 Event List 2 Clean Energy Up 3 System Info Up 3 Clean Events Down 4 Display Time Down 5 Software Update 10 Set Reflux P OK Input password OK Input 0001 0001 OK Anti Reflux Control Hard Anti Reflux Control Anti Reflux Control OK Enable OK KW ...

Page 53: ...l for partially shaded or complex arrays 13 Autotest Fast 13 Autotest Fast OK Start Autotest Long press the to start Testing 59 S1 Wait Test 59 S1 OK Wait Testing 59 S2 Wait Test 59 S2 OK Wait Testing 27 S1 Wait Test 27 S1 OK Wait Testing 27 S2 Wait Test 27 S2 OK Wait Testing 81 S1 Wait Test 81 S1 OK Wait Testing 81 S2 Wait Test 81 S2 OK Wait Testing 81 S1 Wait Test 81 S1 OK Wait Testing 81 S2 Wai...

Page 54: ...eshold 195 5V 1500ms Short press the 27 S1 228V 1508ms Short press the 27 S2 threshold 34 5V 200ms Short press the 27 S2 227V 205ms Short press the 81 S1 threshold 50 5Hz 100ms Short press the 81 S1 49 9Hz 103ms Short press the 81 S2 threshold 51 5Hz 100ms Short press the 81 S2 49 9Hz 107ms Short press the 81 S1 threshold 49 5Hz 100ms Short press the 81 S1 50 0Hz 105ms Short press the 81 S2 thresh...

Page 55: ...ation 001 ID04 06150825 Display the event sequence number event ID number and event occurrence time C SystemInfo Interface as below 3 SystemInfo Long press the 1 Inverter Type 7 Input Mode 2 Serial Number 8 Remote State 3 Soft Version 9 Reflux Power 4 Hard Version 10 EnDRMs 5 Country 11 Power Ratio 6 Modbus Address The user enters the main menu by long pressing the button then long press the butto...

Page 56: ...e the file please decompress file and cover the original file in USB flash drive Step 3 Remove the WiFi logger if it is present Step 4 Insert the USB flash drive into the USB WiFi interface Step 5 5 Software Update Input password Contact Sofar for Password Start Update Updating DSP1 Updating DSP2 Updating ARM Step 6 If the following errors occur please retry the update up to 3 times If this contin...

Page 57: ...t information shown on the screen check whether the following requirements are met Is the inverter mounted in a clean dry place with good ventilation Is the DC switch turned ON Are the cables adequately sized and short enough Are the input and output connections and wiring in good condition Are the configuration settings correct for the particular installation Are the display panel and the communi...

Page 58: ...age frequency is NOT within the acceptable range and AC wiring is correct but the alarm occurs repeatedly contact technical support to change the grid over voltage under voltage over frequency under frequency protection points after obtaining approval from the local electrical grid operator ID002 GridUVP The grid voltage is too low ID003 GridOFP The grid frequency is too high ID004 GridUFP The gri...

Page 59: ... error ID033 SpiCommFault D C SPI communication error DC ID034 SpiCommFault A C SPI communication error AC ID035 SChip_Fault Chip error DC ID036 MChip_Fault Chip error AC ID037 HwAuxPowerFau lt Auxiliary power error ID041 RelayFail Relay detection failure ID042 IsoFault Low insulation impedance Check the insulation resistance between the photovoltaic array and ground ground if there is a short cir...

Page 60: ...mpFault_Inv1 Module 1 temperature protection ID060 TempFault_Inv2 Module 2 temperature protection ID061 TempFault_Inv3 Module 3 temperature protection ID065 VbusRmsUnbala nce Unbalanced bus voltage RMS Internal faults of inverter switch OFF inverter wait for 5 minutes then switch ON inverter Check whether the problem is solved If no please contact technical support ID066 VbusInstantUnba lance The ...

Page 61: ... Output effective value current protection ID086 SwPvOCPInstant PV overcurrent software protection ID087 IpvUnbalance PV current is not consistent in parallel ID088 IacUnbalance Unbalanced output current ID097 HwLLCBusOVP LLC bus hardware overvoltage ID098 HwBusOVP Inverter bus hardware overvoltage ID099 HwBuckBoostO CP BuckBoost hardware overflows ID100 HwBatOCP Battery hardware overflows ID102 H...

Page 62: ...ase contact technical support ID130 unrecoverBusOV P Permanent Bus overvoltage failure ID131 unrecoverHwBus OVP Permanent Bus hardware overvoltage failure ID132 unrecoverIpvUnb alance PV uneven flow permanent failure ID133 unrecoverEPSBat OCP Permanent battery overcurrent failure in EPS mode ID134 unrecoverAcOCP Instant Output transient overcurrent permanent failure ID135 unrecoverIacUnb alance Pe...

Page 63: ...Communication failure of lithium battery Make sure your battery is compatible with the inverter CAN communication is recommended Check the communication line or port of the battery and inverter for faults ID161 ForceShutdown Force shutdown The inverter is performed a forced shutdown ID162 RemoteShutdown Remote shutdown The inverter is performed a remote shutdown ID163 Drms0Shutdown Drms0 shutdown ...

Page 64: ...ID182 BMS Short BMS short circuit alarm 7 2 Maintenance Inverters generally do not need any daily or routine maintenance Heat sink should not be blocked by dust dirt or any other items Before cleaning make sure that the DC SWITCH is turned OFF and the circuit breaker between inverter and electrical grid is turned OFF Wait at least for 5 minutes before the Cleaning Inverter cleaning Please clean th...

Page 65: ...mmended Max PV input power 4500Wp 5400Wp 6000Wp 7000Wp 7500Wp 7500Wp 9000Wp MAX DC power for single MPPT 3500W 3500W 3500W 3500W 3750W 3750W 4500W Number of MPP trackers 2 Number of DC input 1 for each MPPT Max input voltage 600V Start up voltage 90V Rated input voltage 380V MPPT operating voltage range 80V 550V Full power MPPT voltage range 200V 500V 200V 500V 200V 500V 200V 500V 210V 500V 210V 5...

Page 66: ...13 6A 16A 18 2A 21A 22 7A 21 7A 27 3A Max output current 15A 16A 20A 23A 25A 21 7A 29A Nominal grid voltage L N PE 220Vac 230Vac 240Vac Grid voltage range 180 276Vac According to local grid standard Nominal grid frequency 50Hz 60Hz Grid frequency range 45 55Hz 54 66Hz According to local grid standard Active power adjustable range 0 100 THDi 3 Power factor 1 default 0 8 adjustable Power limit expor...

Page 67: ...8 4 98 4 98 4 98 4 Euro efficiency 97 3 97 3 97 3 97 5 97 5 97 5 97 5 MPPT efficiency 99 9 Self consu mption at night 1W DC reverse polarity protection Yes DC switch Optional AFCI protection Optional Protective class overv oltage category Ⅰ Ⅲ Safety protection Anti islanding RCMU Ground fault monitoring SPD MOV Type Ⅲ standard Power manageme nt unit According to certification and request Communic ...

Page 68: ...midity range 0 100 Noise 25dB Cooling Natural Convection Max operati ng altitude 2000m Outline Dimension 349 344 164mm Weight 9 2kg 10kg Display LCD Bluetooth APP Warranty 10 years Over voltage category DC side overvoltage II AC side overvoltage III EMC EN 61000 6 2 EN 61000 6 3 EN 61000 3 2 EN 61000 3 3 EN 61000 3 11 EN 61000 3 12 Safety standards IEC 62109 1 2 IEC 62116 IEC 61727 IEC 61683 IEC 6...

Page 69: ...es CT Clamp 24 smart Meter 24 WIFI dongle 24 This factory warranty is a promise from SOFARSOLAR to its end users on the applicable products listed above Definitions In these Terms and Conditions a ACL means Schedule 2 to the Competition and Consumer Act 2010 Cth b Claim means any judgment claim demand action suit or proceeding for damages debt restitution equitable compensation account injunctive ...

Page 70: ...d made against the person however arising and whether present or future fixed or ascertained actual or contingent and includes Consequential loss f Product means any applicable product or products distributed and installed by SOFARSOLAR to the End User as set out in the Table of these Terms and Conditions g Warranty Period means the applicable warranty period of the relevant Product as stipulated ...

Page 71: ...the Product c The payment of the costs of having the Product repaired The payment of the costs of replacing the Product or acquiring equivalent goods If the Products needs to be replaced the balance of the Factor s Warranty Period will be applied and transferred to the replacement Product and will continue until its expiry In this event the End User will not receive any new warranty card or be ent...

Page 72: ... a replacement under these Terms and Conditions then SOFARSOLAR is entitled to charge a retail price of the Product s shipping and packaging and any associated labour cost in replacing the purported faulty or otherwise defective Product SOFARSOLAR must be contacted prior to the site visit for authorisation If the site is not located in a metropolitan area in Australia or if the installer is unable...

Page 73: ... authorized by SOFARSOLAR for the following investigation Disassembly attempted repair or modifications performed by any person not authorised by SOFARSOLAR in writing or serial number or seals have been removed Product modifications design changes or part replacements without prior written approval of SOFARSOLAR The End user or installer has failed refused or otherwise neglected to comply with th...

Page 74: ...with the Product Combining the Product with any lead acid battery pack or any other lithium battery pack that is not listed on any SOFARSOLAR s battery compatibility list from time to time Limitation of Liability a This limited warranty supersedes and otherwise replaces any different SOFARSOLAR warranties and liabilities whether oral in writing non obligatory statutory contractual in tort or other...

Page 75: ...orceable d If the exclusion of liability in clause 4 b is reduced void or not available SOFARSOLAR s liability for any Claims arising out of these Terms and Conditions including liability for breach of these Terms and Conditions in negligence or in tort or for any other common law or statutory action shall i be limited to the extent the Loss the subject of the Claim was caused directly by SOFARSOL...

Page 76: ...m under the warranty the End User must provide the following information and documentation of the faulty or otherwise defective Product Product Model and serial number A copy of the valid purchasing invoice Fault descriptions and error IDs where applicable End user and or claimant details Detailed information about the entire system module PV system diagram installation date etc Documentation of p...

Page 77: ... On site service fee cost of travel and time for the technician to deliver on site service and labour cost for the technician who is repairing performing maintenance on installing hardware or software and debugging the faulty product b Parts materials fee cost of replacement parts materials including any shipping admin fee that may apply c Logistics fee cost of delivery and any other expenses incu...

Page 78: ...TLM G3 User manual Copyright Shenzhen SOFAR SOLAR Co Ltd 73 Contact us You can directly contact our professional after sales team Sofarsolar Ausco Pty Ltd Tel 61 401 734 463 408 500 386 Shenzhen Sofarsolar Co Ltd ...

Page 79: ...AnTongDa Industrial Park District 68 XingDong Community XinAn Street BaoAn District Shenzhen GuangDong P R China Email service sofarsolar com Tel 0510 6690 2300 Web www sofarsolar com Product Name Solar Grid tied Inverter ...

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