SingTel SingNet eVolve Business Fibre Broadband Troubleshooting Manual Download | Manualshive

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Troubleshooting

Guide for SingNet

eVolve Business

Fibre Broadband

Identify your issue and follow this step-by-step guide to troubleshoot

your SingNet eVolve Business Fibre Broadband.

Your fibre broadband set up consists of:

Your Optical Network Terminal (ONT) and/or Wireless Router might differ from the images shown

due to the use of different models. Please refer to the guide from page 5 onwards for instructions on

how to troubleshoot the specific model of your hardware.

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Summary of Contents for SingNet eVolve Business Fibre Broadband

Page 1: ...oot your SingNet eVolve Business Fibre Broadband Your fibre broadband set up consists of Your Optical Network Terminal ONT and or Wireless Router might differ from the images shown due to the use of different models Please refer to the guide from page 5 onwards for instructions on how to troubleshoot the specific model of your hardware ...

Page 2: ...cal Network Router ONR 2 Remove both green caps from the fibre optic cable Do not touch the tip of the cable as dust and fingerprints may cause interference with the connection and affect your internet speed Note A fibre optic cable is made of glass do not stretch tie or bend sharply 3 Connect the fibre optic cable from port 1 of the FTP to the Passive Optical Network PON port located at the back ...

Page 3: ...T and repeat steps 1 to 3 Ensure that the fibre cable is firmly plugged into the ports on the FTP and the ONT 5 Use an RJ45 Ethernet cable to connect LAN 1 port on the ONT ONR to the Internet Ethernet WAN port of the Wireless Router 6 Connect your Wireless Router to a power source and switch it on Wait for Power and Internet lights to turn green Do refer to page 13 onwards for an explanation of wh...

Page 4: ...4 You may also refer to the following illustration to troubleshoot your network ...

Page 5: ...e Wireless Network icon will be lit according to the network strength A full bar indicates a strong signal Windows 8 Step 1 Bring up the Charms Bar by moving your mouse cursor to the lower right corner of the screen Step 2 Click on Settings Network icon Step 3 A list of available networks will be displayed Locate and select your wireless network e g SINGTEL 5G 8992 the name of your wireless networ...

Page 6: ...f you try to connect to a security enabled wireless connection Windows will prompt you to enter a network security key Your network security key can be found on your modem or wireless router Step 5 Choose whether you want to share your files with other people on the network If you re connecting on your own home or office network choose Yes turn on sharing and connect to devices That lets you share...

Page 7: ... guide according to the model of your ONT To reboot your ONT simply unplug and plug the power adapter connected to your ONT hardware Current available models Model Model Name Page Ericsson T063 5 ALU I 240G D 6 ALU C 240C 7 Huawei GPON ONR HG8244H 8 ZTE F620G 9 ...

Page 8: ...rrectly seated in the ONT power output Verify that the power supply adapter is plugged into a live AC outlet or UPS PON Green GPON handshake complete and OMCI link to the OLT is established Flashing The OMCI link is being established Off No OMCI link established or OMCI link setup in progress This is normal at boot up and can take up to two minutes to turn green If this state persists contact 1606...

Page 9: ...cal module power or signal loss Please contact 1606 LAN Green ONT local RJ 45 Ethernet interface connection is established Flashing Ethernet data link transceiver Off Ethernet interface is not connected UPDATE Red Upgrade failed Please contact 1606 Flashing Upgrading Off No LAN port connectivity detected on all LAN ports ALM Green Local access Off Normal state Red Hardware exceptions Please contac...

Page 10: ...cal module power or signal loss Please contact 1606 LAN Green ONT local RJ 45 Ethernet interface connection is established Flashing Ethernet data link transceiver Off Ethernet interface is not connected UPDATE Red Upgrade failed Please contact 1606 Flashing Upgrading Off No LAN port connectivity detected on all LAN ports ALM Green Local access Off Normal state Red Hardware exceptions Please contac...

Page 11: ...sponding voice service is up Blinking Voice service is up and the phone is off hook or ringing Off Voice service is down or not available LAN 1 LAN 4 Green Ethernet connection is in normal state Blinking Data is being transmitted on the Ethernet port Off Ethernet connection is not set up USB Green USB port is connected and is working in the host mode but no data is transmitted Blinking Data is bei...

Page 12: ...he ONT is receiving signals normally ALARM Red The ONT is inactive or in fault Please contact 1606 Blink Software download upgrade in progress Off The ONT is in normal operation LAN 1 4 Green The network interface is connected but no data is transmitted Blink Data is being transmitted or received Off The device is not powered ON or data cable is not connected Phone 1 2x Green The device is registe...

Page 13: ...reless Router Model Guide Please follow the guide according to the model of your wireless router Current available models Model Model Name Page Aztech DSL8900GR AC 9 Arcadyan Router AC2800 10 Arcadyan Mesh Router 12 ...

Page 14: ...s Buttons Back Panel Ports Button Power Ethernet LAN Ports 1 to 4 5GHz 2 4GHz USB Broadband ADSL and Ethernet WAN Internet WPS Indicator and Button USB 1 USB 2 Ethernet LAN Ports 1 to 4 Ethernet WAN Port ADSL Port Reset Button Power Adapter Jack ...

Page 15: ...he port USB Green USB connection has been established Flashing The indicated USB port is sending or receving data Off No USB connection on the port 2 4GHz Green 2 4GHz Wireless link has been established Flashing Data is being transmitted via wireless network Off No wireless link 5GHz Green 5GHz Wireless link has been established Flashing Data is being transmitted via wireless network Off No wirele...

Page 16: ...losing configuration settings refer to the Reboot settings below Power Inlet Connect the included power adapter to this inlet Using the wrong type of power adapter may cause damage To reboot Steps Description Step 1 Press the Reboot button to refresh the Router Step 2 Click OK to reboot the device Step 3 The reboot will be complete when the screen prompts for login Note If you use the reset button...

Page 17: ...connected Good Flashing Mesh is being paired Red Mesh connected Bad Please contact 1606 Off No Mesh paired Steps Description Step 1 Plug the power adapter into the power socket on the rear of the Router and the other end into a power outlet Step 2 Use RJ 45 cable to connect from port 1 of the ONT device and the other end to the ETHERNET or INTERNET WAN port depending on your Router model Step 3 Us...

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