Siemens Gigaset 4000 Comfort Service Manual Download

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Information

and

Communication Products

Confidential

ICM D CC ST

Junggebauer

Version 2.1

05/01

Service Manual

Gigaset 4010/ 15 Classic base station,

Gigaset 4010/ 15 Comfort base station

Gigaset 4000 Classic handset,

Gigaset 4000 Comfort handset

Level 2.5

Summary of Contents for Gigaset 4000 Comfort

Page 1: ...ion Products Confidential 1 ICM D CC ST J Junggebauer Version 2 1 05 01 Service Manual Gigaset 4010 15 Classic base station Gigaset 4010 15 Comfort base station Gigaset 4000 Classic handset Gigaset 4000 Comfort handset Level 2 5 ...

Page 2: ...WITH FAULT DESCRIPTION OF CUSTOMER 6 6 6 CHECK OF COMPONENT WITHOUT FAULT DESCRIPTION OF CUSTOMER 6 6 7 BLOCK DIAGRAMS OF HANDSETS 6 6 7 1 Classic handset 6 Comfort handset 6 6 8 REPAIR OF MOBILE UNIT GIGASET 4000 CLASSIC AND COMFORT 6 6 8 1 Exploded view G4000 Classic 6 6 8 2 Exploded view G4000 Comfort 6 6 8 3 Disassembling 6 6 8 4 Assembling 6 Board Layout Gigaset 4000 Classic 6 6 8 6 Board Lay...

Page 3: ...de with second 4000 Comfort handset Handling of AM via handset like a mobile phone 4015 base station necessary 14 display languages 4010 15 Base stations 4 different base stations 4010 15 Classic and 4010 15 Comfort New features differences on Comfort base station Transmission of texts SMS 4015 Voice dialling of 20 names 3 commands 4010 15 no ringer 4015 no loudspeaker No more PIN Code for handset...

Page 4: ...etween the displayed signs Afterwards switch handset off To get into the service procedures you need to press 1 4 and 7 simultaneous and hold down while you switch on afterwards press 76200 1 SW Version and IPUI On the left upper corner the number of the menu is shown here menu 1 At first the SW version is displayed The digits above the 2 arrow show the version e g 16 When scrolling down with the ...

Page 5: ...microphone to earphone into the microphone off the handset Now you Speechpath test SW Version IPUI Metering mode press menu key to switch can see radio parameters Switch a direct loop from check the path by blowing Read out software version and the IPUI number Press o k to tick it and during normal usage example 98 9 04 096 RX Level Frequency 0 9 Time slot 0 11 Base station code bit error rate 100...

Page 6: ...ng pulses of one call with long pauses between pulses and 2 separate calls 1 4 0 4 sec 1 5 5 sec 2 7 sec 3 11 sec Hook flash prevention cradle switch identification short press on cradle switch key is extended by SW to prevent that it is interpreted as a press on the flash key 1 5 0 800 ms 1 2000 ms Pause after line seizure 1 6 1 1 sec 2 3 sec 3 7 sec 4 2 5 sec System PIN reset 3 76200 Programming...

Page 7: ...l 7 ICM D CC ST J Junggebauer Version 2 1 05 01 only Gigaset 4015 Classic Comfort Feature X 76200 Y Option Select speech 1 for AM phrases tones 2 1 Select speech 2 for AM phrases 2 2 Select speech 3 for AM phrases 2 3 Select speech 4 for AM phrases 2 4 ...

Page 8: ...cters indicate the country B1 means Germany Siemens A1 means Germany PTT C1 Austria C4 Australia The following character shows you the variant Euro PTT Version Base with Classic Comfort handset The last character indicates the colour The second number indicates the date of production CT stands for Bocholt The next character shows the year of production N 2001 The last character shows the month of ...

Page 9: ...D 9 Poor call quality humming noises N 34 Dirty component D 11 No outgoing call possible N 37 Loose component D 12 No registration no call setup N 38 Humidity damage D 13 Answering machine problems N 39 Lightning stroke damage D 14 Problems with use of hands free D 15 Range too short D 16 Mechanical fault D 18 Miscellaneous D 19 SLR microphone path faulty D 20 RLR earpiece path faulty D 25 No fail...

Page 10: ... Functional Test There is an incoming and an outgoing test The difference between them is that in the outgoing test you make a reset on the component after testing in case of swap to deregister reset PIN and set to factory defaults Outgoing test system 1 Displaytest 4000 Classic Mobile unit is switched off Press 1 4 and 7 simultaneous and hold down while switching on Press any key to alter pattern...

Page 11: ...key only for base station test Audible test of telephone in transmit direction SLR Audible test of telephone in receive direction RLR 4 Make a fundamental reset on the base station you want to test in case of swap Disconnect mains Press paging key under the base station and hold down Plug in AC adapter Hold key pressed for 25 seconds Release paging key The base station is now set to factory defaul...

Page 12: ...oke Problem 1 The customer can t hear the other subscriber during a call or hears his speach at a low volume When he blows into the microphone he can t hear his noises on the earpiece Fault code D 20 RLR Faulty component Mobile unit When he blows into the microphone he can hear his noises on the earpiece Fault code D 20 RLR Faulty component Base station Problem 2 Other subscribers can t hear the c...

Page 13: ...ng Æ Check the charging cradle golden device Fault code D 3 charging problems if batteries are o k Faulty component batteries or mobile unit or base station charging cradle Problem 6 The mobile unit or the base station doesn t ring Æ Check AC adapter if base station or batteries and insert new ones for testing The 4010 15 Comfort base station doesn t have a ringer Classic base station must ring Fa...

Page 14: ... that 50 m is the maximum range inside buildings Depending on the design of the device and how the customer holds it hand close to antenna and between base station and antenna decreases range the range could decrease The different Gigaset models have slightly different ranges best range has the Pocket handset Fault code D 15 Range too short Faulty component Mobile unit or base station Problem 11 T...

Page 15: ...ng to the radio connection is blinking Æ 4000 Comfort Press menu and select handset settings then choose select base If there is no tick on any base station the handset is not registered Æ The mobile unit has no connection or has lost the connection to the base station Try to register the mobile unit to the base station Problem 14 The customer claims that there is no function when pressing any key...

Page 16: ...e AC adapter if existing Make an incoming test If there is a fault try to find out which component is faulty by registering at a golden device and testing again deregister it from the golden device after testing Register swap component to customer component 6 5 Check of component with fault description of customer Register component to golden device Try to reconstruct the fault using the descripti...

Page 17: ...onfidential 17 ICM D CC ST J Junggebauer Version 2 1 05 01 6 7 Block diagrams of handsets 6 7 1 Classic handset BMC DSP Display Keypad MCU Peripherals Analogue Front End Power Control ADC E PROM RF part 3 6V 2 65V Charger switch PMB7720 Temp ...

Page 18: ... 3 6V max On off key Antenna E 2 PROM 4K ESD Filter 3 5V LM 4871 V DCDC 4 0V I Akku Keypad Handsfree LED LCD Module Display illumination Inverting Switch MWI LED RF part SC 14406 Battery 2 5V 3 5V Adjustment Network VDD 2 5V V DCDC Charger switch 6K RAM Power Control 384K ROM Microprocessor BMC DSP Handsfree Analogue Front End Temp Sensor 4 0V ...

Page 19: ...s Confidential 19 ICM D CC ST J Junggebauer Version 2 1 05 01 6 8 Repair of mobile unit Gigaset 4000 Classic and Comfort Special equipment same tools as for G2000 G3000 Opening tool G2000 left G3000 modified pliers and Battery dummy G3000 ...

Page 20: ...Information and Communication Products Confidential 20 ICM D CC ST J Junggebauer Version 2 1 05 01 6 8 1 Exploded view G4000 Classic ...

Page 21: ...Information and Communication Products Confidential 21 ICM D CC ST J Junggebauer Version 2 1 05 01 6 8 2 Exploded view G4000 Comfort ...

Page 22: ...s First and recommended opening procedure fast housing will be destroyed Needed material Opening tool Gigaset 3000 and battery dummy Gigaset 3000 Insert pliers in belt clip hole and press to open upper part of the housing Do the same in the other belt clip hole Insert pliers in charging contact hole and press to open lower part of the housing If necessary do the same in the other charging contact ...

Page 23: ... battery dummy G3000 in battery compartment Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment The loudspeaker of the Comfort handset can be reused when using new case shells Just remove snap hooks red circles with a sidecutter and lift loudspeaker ...

Page 24: ...specially belt clip hook Insert opening tool G2000 in the above described position between both hooks red rectangles After inserting push the tip of the tool downwards red arrow and press the other end down green arrow in order to lift the upper case shell If necessary insert a second opening tool G2000 in the hook area red rectangles and try so to lift the upper case shell Do the same on the oppo...

Page 25: ...ICM D CC ST J Junggebauer Version 2 1 05 01 Pull on both case shells in order to open the handset Insert battery dummy G3000 in battery compartment Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment ...

Page 26: ...ve described position between both hooks red rectangles After inserting push the tip of the tool downwards red arrow and press the other end down green arrow in order to lift the upper case shell If necessary insert a second opening tool G2000 in the hook area red rectangles and try so to lift the upper case shell Do the same on the opposite side of the handset Insert the tool in the above describ...

Page 27: ...ICM D CC ST J Junggebauer Version 2 1 05 01 Pull on both case shells in order to open the handset Insert battery dummy G3000 in battery compartment Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment ...

Page 28: ... display you just need to press the new cover gently on its place 2 Comfort display Insert the opening tool G2000 between both plastic parts cover and bottom and press down in order to open the first hook red rectangle Do the same on the other side Insert the tool on one of the sides red arrow between both plastic parts and press down to open the other hooks red circle To reassemble the display yo...

Page 29: ...in upper case shell Insert board in upper case shell note that earphone and keypad is fixed correctly If necessary fix the loudspeaker only Comfort in lower case shell Close handset with lower case shell by pressing both case shells together with your hands Pay attention on the battery contact springs on board Make an optical inspection of the battery contact springs afterwards Put in batteries an...

Page 30: ...Information and Communication Products Confidential 30 ICM D CC ST J Junggebauer Version 2 1 05 01 6 8 5 Board Layout Gigaset 4000 Classic ...

Page 31: ...Information and Communication Products Confidential 31 ICM D CC ST J Junggebauer Version 2 1 05 01 6 8 6 Board Layout Gigaset 4000 Comfort ...

Page 32: ...g on the board prevents that humidity gets to the other layer Boards with humidity damages on the component side still have to be scrapped Look at all electronic components on the back side Do not open the RF Part Remaining flux on the component side could look similar to a humidity damage white deposits but it will disappear when heating it up with a hot air blower Recommendation When you are not...

Page 33: ... sending loudness rating In most cases the microphone is defective Repair by component exchange Remove the microphone by desoldering the 2 solder joints You can also heat up both pins simultaneously with a broad soldering iron tip and turn the board upside down letting the microphone fall out Clean pads with desoldering wick and replace it by a new component afterwards Attention Avoid excessive he...

Page 34: ...ss rating In most cases the earphone is defective If there is no noise audible on the earphone when making a sidetone check it s also possible that the wire of the coil is cut off Check the resistance of the coil with a multimeter If you measure a nearly infinitely high resistance the wire may be cut off Repair by component exchange Use new earphone capsule Test Put the repaired board in a testhou...

Page 35: ...ommunication Products Confidential 35 ICM D CC ST J Junggebauer Version 2 1 05 01 6 9 Repair of basestation Gigaset 4010 4015 Classic Comfort 6 9 1 Exploded view Note Gigaset 4015 Classic is equipped with a loudspeaker ...

Page 36: ...hook Then lift the loudspeaker and get with the screwdriver between both plastic parts of the other hook and turn it to disengage the hook Then take out the loudspeaker 6 9 3 Assembling ESD regulations have to be followed Needed material suitable screw driver with cross recess Put charger contact springs in upper case shell Insert board in upper case shell Be careful with the antenna because it co...

Page 37: ...Information and Communication Products Confidential 37 ICM D CC ST J Junggebauer Version 2 1 05 01 6 9 4 Board Layout Gigaset 4010 Classic EU1 version Buzzer ...

Page 38: ...Information and Communication Products Confidential 38 ICM D CC ST J Junggebauer Version 2 1 05 01 6 9 5 Board Layout Gigaset 4010 Comfort EU1 version ...

Page 39: ...Information and Communication Products Confidential 39 ICM D CC ST J Junggebauer Version 2 1 05 01 6 9 6 Board layout Gigaset 4015 Classic EU1 version Not yet implemented in digital archive ...

Page 40: ...Information and Communication Products Confidential 40 ICM D CC ST J Junggebauer Version 2 1 05 01 6 9 7 Board layout Gigaset 4015 Comfort EU1 version Not yet implemented in digital archive ...

Page 41: ...e battery segment on the handset display doesn t start blinking when charging Inspect the charging joints pads looking for small black holes on the surface Repair by cleaning soldering joint pad and component exchange Roughen the surface with a glass fibre pen Solder the charging joints so that there is a thin deposit of new solder on the joints Suck away surplus solder with desolder wick Roughen ...

Page 42: ... 42 ICM D CC ST J Junggebauer Version 2 1 05 01 6 9 9 Base station faulty due to lightning stroke The pictures are taken from a Gigaset 2010 base station Inspect the board with your eyes The components on the photos have been damaged by lightning stroke ...

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