ShoreTel Quick Reference Guide
IP480
IP485
To Place an Internal Call:
Dial
3-digit
extension number
To Place an External Call:
Dial 9
+ Telephone number
To Retrieve Voicemail from outside of Office:
Dial your own Direct Number
and press *#
when you hear
your own greeting
6 Fixed Feature Buttons-located on the right of Dial Pad
5 Soft Feature Keys – Located at bottom of Display area
Adjust Ring and Listen Volume: Press
for Ring Volume and when using your Handset, Speakerphone or Headset
TO PLACE A CALL
1. Lift handset or press
HANDSFREE
2. Dial
9
+ the number for external calls
3. When finished, press
HANDSFREE
OR, hang up handset
TO PLACE AN INTERNAL CALL
1. Lift handset or press
HANDSFREE
2. Dial 3
-digit
extension
3. When finished, press
HANDSFREE
OR, hang up handset
TO ANSWER A CALL
1. Lift handset or Press
HANDSFREE
2. When finished, press
Hang Up
(Soft Key)
TO ANSWER AN ADDITIONAL CALL
1. Hear Call Waiting tone on call
2. Press
Hold
to put current call on hold
3. Press flashing
Call Appearance Key
to answer second call
4. Or, Press flashing
Call Appearance Key
to answer second
call (
FIRST
call is automatically put on hold)
Note: To join two lines together, press
Merge
soft key
SEND AN INCOMING CALL TO VOICEMAIL
Send a call directly to your Voicemail
1. Call is ringing, press
To VM
key (Soft Key)
2. Caller is sent directly to your Voicemail box
DIVERTING AN INCOMING CALL
Send a call to another location, without answering
1. Call is ringing
2. Press
Transfer
, enter extension number
3. Press
Transfer
(soft key) to complete transfer
HANDSFREE
Allows you to speak without using the handset
1. Press
HANDSFREE
,
(Button solid GREEN)
2. Press
Mute
Button
(Button turns RED)
3. To Un-Mute, press the
Mute
Button again
TRANSFER
Consult Transfer:
1. You have a caller on the line
2. Press
Transfer
(caller is automatically put on hold)
3. Dial extension number (announce call privately)
4. Press
Yes
(Soft Key) ….or…Hang Up
Blind Transfer:
1. You have a caller on the line
2. Press
Transfer
(caller is automatically put on hold)
3. Dial extension number
4. Press
Transfer
(Soft Key) ...or...Hang Up
Note: if unable to connect press Cancel (Soft Key) to rejoin
party on hold
CALLER ON HOLD
1. Press
Hold
, (extension line will start Flashing on hold)
2. Press Flashing line to connect back with caller
Note: If you leave the call on hold too long, the system will
ring you a reminder tone in 10 seconds and then at one-minute
intervals.
AUTOMATIC HOLD
1. While on a call, hear Call Waiting Beep
2. Press Ringing Line (Flashing Green)
First
call is automatically placed on Hold
3. To return to call... Press Line that is Flashing on Hold
