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Introduction

About the ST200/ST500

The ST200/ST500 Voice Switch connects enterprise telephone extensions through an internal IP 
network, or to any central office (CO) analog trunk line.

The switch provides connectivity through:

• 

Two RJ-45 local area network (LAN) connectors

• 

One DB-9 (female), RS-232C maintenance port (115,200 bps, 8 bits, no parity, 1 stop bit, no 

handshake) for serial communications

• 

One audio input port (3.5 mm stereo) for connecting to a music-on-hold source

• 

One audio output port (3.5 mm stereo) for connecting to a corporate paging system or night 

bell. This port is grounded. ShoreTel provides an optional Paging Adapter to provide a balanced 

output as well as a contact closure ideal for overhead paging systems. Refer to the ShoreTel 

Paging Adapter Quick Install Guide for information about the Paging Adapter

• 

USB port for logging/troublesooting

The ShoreTel ST200 or ShoreTel ST500 (ST200/ST500) Voice Switch Package Contains:
• 

ShoreTel 200 or ShoreTel 500 Voice Switch

• 

Power cord

• 

Stick-on feet for surface installation

• 

Mounting Ears – attachable installation brackets

Installation and Servicing

Connections

Mounting the ShoreTel Voice Switch on a Flat Surface

If you plan to mount the switch on a flat surface, first attach the provided rubber feet to the 
bottom corners of the device. You can stack up to three switches in a surface installation.

Installing the ST200/ST500 in a 19-inch Rack

The ST200/ST500 is placed in a 19-inch rack only by mounting a ShoreTel Dual Tray into the rack, 
then installing the voice switch into the Tray. 

Refer to the Quick Install Guide for the ShoreTel Dual Tray for Tray installation instructions and 
information on using the Tray.

Powering on the ShoreTel Voice Switch

After connecting the switch to the network, power on the device by connecting it to an AC power 
source.

1. 

Plug an AC surge protector (not provided) into a grounded AC power source.

2. 

Plug one end of the provided power cord into the receptacle on the back of the switch, then 
plug the other end into the AC surge protector.

The power LED flashes momentarily, and remains lit.

• 

If the LED is not lit, make sure the power cord is plugged into the switch and the power source. 

• 

If the LED continues flashing, there is an internal error. Unplug the switch to power it off, then 

power it back on. Refer to the “Configuring Switches” chapter in the ShoreTel Administration 

Guide for information on flash patterns, or contact the ShoreTel Support Services at http://www.

shoretel.com.

The LAN ports auto-sense the network transport rate. When the network connection is established, 
the network LED indicates a transport rate of 10, 100, or 1000 Mbps, and whether the switch is 
receiving and transmitting data.

Use an RJ-45 Ethernet cable to connect one or both of the LAN ports to 

the network subnet.
While both ports can detect and respond to link status, the switch uses 
only one LAN port at a time.

German: Einen Erdungsleiter anschließen

Um den elektrischen Sicherheitsanforderungen für eine korrekte Erdung nachzukommen, müssen Sie 
einen permanenten Erdungsschutz zwischen dem ShoreGear-Gerät und der Erde des Kabelsystems 
installieren.

1. 

Schließen Sie ein Erdungskabel (Nr. 14 AWG oder größer) an die Schraube an der Rückseite des 
Geräts an, die sich rechts neben dem Produktetikett befindet.

2. 

Schließen Sie das andere Ende des Erdungskabels an die Erde des Kabelsystems an.

VORSICHT: Schließen Sie immer zuerst den permanenten Erdungsschutz an, bevor Sie versuchen, das 
Gerät an ein LAN-Segment und Telekommunikationsleitungen anzuschließen.

Connecting the ShoreTel Voice Switch to the Network

Once the ST200/ST500 Voice Switch is secured to a rack or surface-mounted, you can connect it to the 
data network.

Power

LED

USB

port

Audio

input

port

10/100/1000

Mbps Ethernet

ports

RS-232C

maintenance

port

 Status

LED

Audio

output

port

Installation Equipment

To install the switch, you need the following equipment:

• 

AC surge protector for the power connection

• 

RJ-45 cable for connecting the switch to the local area network

• 

Music-on-hold source with a standard mini-headphone Y-adapter (optional)

• 

Permanent earthing connector for grounding the device

• 

#1 Phillips screwdriver

Installation Location Requirements

To ensure optimum operating conditions for the ST200/ST500 voice switch, verify the operating 
environment is adequately ventilated, free of gas or airborne particles, and isolated from electrical 
noise.

German: Das ShoreTel Voice-Schaltgerät auf einer ebenen Oberfläche 
montieren

Wenn Sie planen, das Gerät auf einer ebenen Oberfläche zu montieren, befestigen Sie 
zunächst die mitgelieferten Gummifüße an den unteren Ecken des Geräts. (Bei einer 
Oberflächeninstallation können Sie bis zu drei Schaltgeräte übereinander stapeln.)

Attaching an Earthing Connector

To meet electrical safety requirements for proper grounding, you must connect a permanent 
earthing protector between the ShorteTel voice switch and the wiring system ground.

1. 

Connect a ground wire (#14 AWG wire or larger) to the screw on the back of the unit and to 
the right of the product label. 

2. 

Connect the other end of the ground wire to the wiring system ground.

CAUTION: Always connect the permanent earthing connector before attempting to connect the 
switch to a LAN segment and telecommunication lines.

Servicing Procedures

WARNING: The ST200/ST500 contains no internal field serviceable parts. Return the equipment to 
ShoreTel for any required service procedures.

CAUTION: Internal fuses should be serviced only by qualified ShoreTel personnel. If internal fuses are 
blown and require replacement, return the ST500 to ShoreTel for service. 

WARTUNGSVERFAHREN 
ACHTUNG: Der ST200/ST500 enthält keine internen Teile, die vor Ort gewartet werden können. 
Senden Sie das Gerät an ShoreTel, falls Wartungsarbeiten erforderlich sein sollten. 
VORSICHT: Interne Sicherungen dürfen nur von qualifizierten ShoreTel-Mitarbeitern gewartet werden. 
Wenn interne Sicherungen ausgetauscht werden müssen, senden Sie den ST200/ST500 zur Wartung 
an ShoreTel.”

Installing the ST200/ST500 on a Wall Mount

The ST200/ST500 is placed on a wall mount by attaching the wall mount to the wall, and then 
attaching the appliance to the mount. Refer to the ShoreTel Dual Tray: Wall Mount Kit Quick 
Install Guide for

 information on using the tray

Power

LED

USB

port

Audio

input

port

10/100/1000

Mbps Ethernet

ports

RS-232C

maintenance

port

 Status

LED

Audio

output

port

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