Troubleshooting Guide for Shark's IZ300/IZ320 Series
The soft roller has stopped spinning?
Turn vacuum off and remove floor nozzle from wand.
Remove soft roller using eject tab on left side of nozzle
Turn the nozzle over, clear away all debris from both rollers, the brushroll chamber and endcaps.
Inspect ends of the soft roller for any signs of wear.
Does the soft roller spin along with the main roller?
Reassemble the vacuum and turn it on.
Is the Suction (Pod/Handvac) Motor on?
Turn vacuum off and remove floor nozzle from wand.
Remove soft roller using eject tab on left side of nozzle
