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Summary of Contents for MyRogers

Page 1: ...1 My Rogers 3 Cable TV 7 Internet 31 Home Phone 55 Index 81 TABLE OF CONTENTS ROG_3892_BODY_GDE_EN indd 1 3 2 1 ...

Page 2: ...2 3 GET STARTED WITH My Rogers 4 Rogers On Demand Online 5 MY ROGERS 2_BODY_GDE_EN indd 2 3 3 2 11 11 32 AM ...

Page 3: ...movies anytime anywhere with Rogers On Demand Online Quite simply Rogers On Demand Online offers you one of Canada s ﬁnest collections of premium produced video entertainment on the web Once registered you can enjoy the best of TV movies sports and more when you want where you want All you need is an internet connection to get exclusive access to the largest selection of online video entertainment...

Page 4: ... Remote 8 Programming Your Remote 9 Quick Start Menu 10 Interactive Programming Guide 12 Parental Controls 14 Quick Settings 15 Cable Hookups 16 Functions 17 Introduction to On Demand 18 Setting Up Your HD 20 Your Personal Video Recorder PVR 21 Troubleshooting FAQs 23 CABLE TV 2_BODY_GDE_EN indd 6 7 3 2 11 11 32 AM ...

Page 5: ...mote to turn the volume up and down To program your digital box remote to control the volume on your TV just follow the steps to the right For the best audio control ensure your volume is set to Fixed in the General Settings under Audio Volume Ctrl Make sure you set the volume to maximum on the digital box Programming Your Remote The power to control your TV experience is in your hands Refer to th...

Page 6: ...access PVR recordings you ve made On Demand Quick access to On Demand channels to ﬁnd your favourite movies TV shows kids shows specialty programming and more Daily Essentials Check your local weather get a 5 day forecast and more Fun Games Play up to 4 different games with your remote while you watch TV Self Help The quick way to resolve most technical issues you might experience To use the Quick...

Page 7: ... want to change your Parental Controls PIN 3 Press 4 Scroll through the next list and select ENABLE if you have not yet activated your PIN 5 Press 6 Follow the prompts to enter your PIN the default is 0000 Rogers recommends changing it to protect your security 7 Once you ve created your own PIN press Channel Banner Your Personal Identiﬁcation Number PIN To use the Interactive Program Guide 1 Press...

Page 8: ... will become blocked again 4 Press Turn off Parental Controls temporarily This disables all Parental Controls until the digital box is turned off To activate any of the above selections you will have to enter your PIN Any of the above settings will stay in effect until the timer runs out or the digital box is turned off Once the digital box is turned back on your original Parental Controls will be...

Page 9: ...4 mode remote Did You Know For more information on your remote go to rogers com myStartup NOTE Any One Touch Function with a P beside it requires that you first program the remote Go to page 9 to see how to program your Rogers remote t t t to t n i Functions The following diagrams demonstrate the order in which you should connect your existing equipment to your digital box DVD Video Game Console S...

Page 10: ...TV On Demand Channel 92 FREE Teletoon On Demand Channel 229 When you subscribe to a VIP Package you will automatically get the following exclusive On Demand channels at no extra cost On Demand gives you the control to pause rewind and fast forward through over 4 000 movies and shows at the touch of a button For about the same price as you d pay at a video store you can choose a movie from a librar...

Page 11: ...rer s documentation for more information To control live TV Press to automatically jump back 8 seconds in the live broadcast Before you change the channel while watching live TV make sure you press g REC if you want to view the program later You can pause a live program for up to an hour If you want to continue watching the program later press REC to save it before the hour ends You can press or m...

Page 12: ...blem please visit rogers com and click on the Support Tab to chat live with a Rogers representative or contact us at 1 866 368 8335 Did You Know Inputs vary among TVs The input could either be a menu setting or a button found on your TV or your TV remote such as SOURCE or INPUT Programming Your PVR NOTE Be careful when deleting your saved programs Once they are deleted they cannot be recovered Did...

Page 13: ...or contact us at 1 866 368 8335 Not Authorized Message Problems Viewing On Demand Symptom You receive a Not Authorized message on a channel to which you subscribe Potential solutions 1 Ensure you are subscribed to the channel in question If you are not currently suscribed to the channel you can Get More by ordering through the Quick Start menu 2 Re authorize your digital box through Self Help in t...

Page 14: ...ems Viewing Quick Start Menu Symptoms You can t access the Quick Start menu Potential solutions The reason you may not see the Quick Start menu is that your digital box is not compatible with the service The following digital boxes are incompatible with Quick Start menu Scientiﬁc Atlanta Explorer 2000 Cisco 4642 and 8642 PACE 501 and PACE 551 don t currently support the Quick Start Menu but will i...

Page 15: ...ior to losing power will be saved However recordings you have scheduled while the digital PVR box is without power will not be recorded for the duration of the power loss Scheduled recordings will resume once the power has been restored Why is my PVR not recording every episode of my favourite program Perhaps your favourite program s title changes slightly from week to week Such things as HD or ot...

Page 16: ...d with Your Rogers High Speed 33 Install Rogers Online Protection 34 Restore Your Internet Connection 38 Connectivity Checklist 39 Loss of Internet Connection 46 Modem Troubleshooting 48 Frequently Asked Questions 49 GET TO KNOW HIGH SPEED INTERNET Your R Roge Include ded w Insta all ll Rog Resto ore Yo C Connectiv Loss of Int INTERNET 2_BODY_GDE_EN indd 30 31 3 2 11 11 33 AM ...

Page 17: ...on Key is your Account Number remove any spaces or dashes with an S in front of it For example if your account number is 251 123456789 then your Registration Key will be S251123456789 Your Registration Number is the last 4 digits of your home phone number REPEATED TWICE For example if your phone number is 416 555 6789 then your Registration Number will be 67896789 If you were unable to use the inf...

Page 18: ...ever you choose A list of the detected spyware and a link to more information on each How does Anti Spyware work Spyware activity can range from monitoring and tracking user information for marketing purposes to dangerous recording of personal information In the worst cases spyware can lead to full out theft and fraudulent use of personal information Anti Spyware protection runs silently in the ba...

Page 19: ...ftware already installed on my computer If you or a Rogers technician used the Rogers Hi Speed Internet CD ROM or downloaded the software during the installation of your service you probably already have the Self Help Software installed How to use the Self Help Software Under normal conditions the Self Help Software SHS will run silently in the background but interaction may be required Should con...

Page 20: ...exactly as it appears here ipconﬁg renew then press Enter on your keyboard Your computer will be supplied with fresh network settings C To close the Command Prompt window type exit and hit the Enter key If no network settings reappear repeat thisprocess four or ﬁve times until network settings appear within the dialog box Once you receive new network settings your connection to the Rogers Hi Speed...

Page 21: ...wireless router 8 If connecting to a secured network ensure Network Authentication is set to Open and Data encryption is set to WEP 9 Enter the correct Network key in the boxes provided as per your wireless router settings 10 Select the appropriate Key Index for your network usually set to 1 11 Click OK to close the Properties window for your selected Network 12 On the Wireless Connection Properti...

Page 22: ...ur computer click Yes to restart If your computer does not prompt you to restart please restart your computer manually Connectivity Checklist For Windows Vista Wireless 5 From the Internet Protocol Version 4 TCP IPv4 Properties dialog box A Ensure that Obtain an IP address automatically is checked B Ensure that Obtain DNS server address automatically is checked C Click the Advanced button The Adva...

Page 23: ...t click Command Prompt and select Run as Administrator click YES if prompted The Command Prompt window appears 20 From the Command Prompt window A Input the following text exactly as it appears here ipconﬁg release Then press Enter on your keyboard Your current network settings will be released B Input the following text exactly as it appears here ipconﬁg renew Then press Enter on your keyboard Yo...

Page 24: ...eset your modem If your cable modem comes back online the quality of your splitter is not sufﬁcient to use the Rogers Hi Speed Internet service Ask for the highest quality coaxial cable splitter at an electronics store Please be aware that moving a modem is not as simple as moving a television set The cable technician dedicated a speciﬁc outlet for the modem Moving the modem will take it off the d...

Page 25: ...anage my Rogers Yahoo account online Through the Member Centre area on the Rogers Yahoo home page you ll be able to take control of your service by adding new Rogers Yahoo usernames email accounts changing passwords getting the latest Rogers Yahoo Software and much more To access the Member Centre login to the Rogers Yahoo home page and click the My Account link at the top right of the page How do...

Page 26: ...t You will need to set your Rogers Hi Speed Internet connection as your default or your computer will attempt to dial out each time a program attempts to access the Internet To set your Rogers Hi Speed Internet connection as default Windows XP 1 Click Start Settings Network Connections The Network Connections window appears 2 If there are any entries that appear under the Broadband or Dial up titl...

Page 27: ... be SPAM and what you consider to be legitimate messages However it can be used with an email program such as Microsoft Outlook Express It is a little more involved to use Rogers Yahoo SPAMGuard within email programs Visit rogershelp com mail for more information Security Related Questions I can t send or receive email How can I ﬁx this To learn how to solve email problems visit rogershelp com mai...

Page 28: ...Troubleshooting 76 Checking Your Terminal 78 Calling Features Quick Codes 79 You ve made the right choice with Rogers Read on to discover what s included with your new service GETTING STARTED WITH HOME PHONE HOME PHONE In H C T C C ers th G H 92_BODY_GDE_EN indd 54 55 3 2 11 11 33 AM ...

Page 29: ...nce charges For more information read on to ﬁnd the potential calling area speciﬁc to you or visit rogers com homephone Barrie Ontario Call anyone in the 416 and 647 area for FREE If you currently reside in Barrie serviced by the Barrie telephone exchange you can call friends and family in the Greater Toronto Area for FREE With Rogers Home Phone any direct dialled call to any number with a 416 or ...

Page 30: ... Notiﬁer feature and you can be notiﬁed on your Wireless device pager or at another telephone number as soon as any new messages arrive no matter where you are For more go to page 65 Did You Know All of these features are a part of your Home Away Voicemail service If you ve opted for Voicemail service you can activate these features at no extra charge See the next pages for details Here are some q...

Page 31: ...me You can easily change the number of rings before your voicemail picks up See the table above for more information As with most of your Home Phone features you can customize your Voicemail by recording your personal greeting setting your password and more To record a Personal Greeting 1 Pick up your phone and dial Then enter your password 2 Press 3 After the beep record your Personal Greeting Pr...

Page 32: ...ssword used to access your messages over the phone Once logged in you can View listen to delete and forward Voicemail messages Change your personal greeting Record and send a Voicemail message Change your Voicemail password Change the email address to which your Voicemail messages are sent You have a new Voicemail Message from 905 123 4567 received on Friday April 2 2010 at 10 03 AM To play your V...

Page 33: ... messages Away from home as a toll free call 1 Dial 1 87RogersVM 1 877 643 7786 2 Enter your 10 digit telephone number 3 Press a key between and to select the desired mailbox 4 When prompted enter your password You are now in the Voicemail Main menu 5 From the Voicemail Main menu enter to listen to your new Voicemail messages Call to sign up for Voicemail Notiﬁer 1 Call 1 888 ROGERS1 1 888 764 377...

Page 34: ... a speciﬁc call work on a per call basis only You need to follow these steps every time you wish to show your name and number on a call How to use Call Display If you subscribe to the Call Display feature this service is always on you never need to activate it After the ﬁrst ring the caller s name and number will automatically be displayed Know who s calling before you pick up the phone Call Displ...

Page 35: ...e to be watching TV and your digital box doesn t have to be turned on for this feature to work NOTE Call Logs cannot be deleted When you re on the line but are anticipating another call Call Waiting will alert you to an incoming call with a brief tone You can then choose to answer the call or ignore the alert When you hear a Call Waiting alert tone your three options are as follows End your curren...

Page 36: ... number you assigned THIS FEATURE IS INCLUDED WITH HOME AWAY ONLINE MANAGER THIS FEATURE IS INCLUDED WITH HOME AWAY ONLINE MANAGER Call Waiting with a Building Access System or Enterphone Some apartment buildings and condominiums have an internal phone system to allow residents to unlock the building door for visitors To answer a visitor who is calling from the lobby while you re on the phone 1 Af...

Page 37: ...ipient s Call Display will show Private Name Private Number Per Call Display Blocking Three Way Calling Call Screen Using this feature you can reject incoming calls from a list of numbers that you specify Callers whose numbers are included in your Call Screen list will hear an announcement indicating that you are not accepting calls from their number To assign numbers to your Call Screen list 1 Pi...

Page 38: ...ame physical cable as your other services However the data and services will be routed through a dedicated monitored network You don t have to have TV or Internet service with Rogers in order to have Rogers Home Phone If you do have other Rogers services we want to assure you that our Network Engineering Team carefully plans each maintenance event to ensure that activity to upgrade and improve one...

Page 39: ...ng Call Screen How do I deal with unwanted phone calls e g telemarketing repeated wrong numbers If you receive unwanted phone calls such as repeated wrong numbers or telemarketing calls Rogers Home Phone has a number of features and tips to help you A For repeated wrong numbers Everyone receives wrong number calls occasionally The best way to handle these occasional wrong number calls is to polite...

Page 40: ... battery is present If there is no battery call 1 888 ROGERS1 1 888 764 3771 and request Rogers Home Phone Technical Support If there is a battery remove it and securely reinsert it You should hear a click The battery light may begin ﬂashing to indicate that it is charging 2 If the battery light is still off call 1 888 ROGERS1 1 888 764 3771 and request Rogers Home Phone Technical Support If this ...

Page 41: ...80 81 GETTING STARTED INDEX Terms of Service 82 Cable TV 96 High Speed Internet 97 Home Phone 98 Contact Us 99 INDEX INDEX 92_BODY_GDE_EN indd 80 81 3 2 11 11 33 AM ...

Page 42: ...sfer your Service to an alternate Service plan as determined by us in our sole discretion 11 Changes to your account e g price plan features or identiﬁers may not take effect until after your next billing date The following terms and conditions of service these Terms govern your use of the Services Any Rogers document describing the plans features services or products you have selected and any oth...

Page 43: ... private communication e g e mail and instant messenger 19 We have the right but not the obligation to monitor or investigate any content that is transmitted using the Services other than voice Services or the Equipment We may also access or preserve content or information to comply with legal process in Canada or foreign jurisdictions operate the Services ensure compliance with the Service Agreem...

Page 44: ...indirectly from any claim that the use intended use or combination of the Offering or any material transmitted through the Services infringes the intellectual property industrial contractual privacy or other rights of a third party These limits are in addition to any other limits on the Rogers Parties liability set out elsewhere in the Service Agreement and apply to any act or omission of the Roge...

Page 45: ...en us false misleading or outdated information we reasonably suspect or determine that any of your account identiﬁers Services or Equipment is the subject of fraudulent unlawful or improper usage or usage that adversely affects our operations or the use of our services facilities or networks by others you harass threaten or abuse us or our employees or agents you fraudulently or improperly seek to...

Page 46: ...ms Applicable to Internet Access Services Home Networking 50 You acknowledge and understand that when using home networking there are certain inherent risks e g other users may gain access to your system or your Services and accounts Rogers shall not be liable for any claims or damages relating to home networking even if the home networking application or service is provided installed maintained o...

Page 47: ...ent that unlawfully promotes or incites hatred vi content that is otherwise offensive or objectionable or vii any transmissions constituting or encouraging conduct that would constitute a criminal offence give rise to civil liability or otherwise violate any municipal provincial federal or international law order or regulation For purposes of this AUP content refers to all forms of communications ...

Page 48: ...al downstream throughput capability typically associated with commercial use You may not run a server in connection with the Services You may not provide network services to others via the Services In addition you are prohibited from running servers for mail http ftp irc and dhcp and multi user interactive forums Your use of the Services may be subject to a usage limit as set out in your Service A...

Page 49: ...2 95 Troubleshooting 23 26 TV Call Display 68 Cable TV High Speed Internet Connectivity Checklist 39 44 Windows XP Wired 39 Windows XP Wireless 40 Windows Vista 7 Wired 41 Windows Vista Wireless 43 Windows 7 Wireless 44 Email 33 Email Set up 33 Frequently Asked Questions 49 53 Connection 50 Email 53 Spam 52 Security 52 Home Networking 36 Internet Settings 32 Loss of Internet Connection 46 Modem Tr...

Page 50: ... onlinevoicemail 1 87RogersVM 1 877 643 7786 Calling Features 67 79 Call Display 67 Call Display Blocking 67 Call Forward All Calls 66 Call Forward Busy No Answer 71 Call Screen 73 Call Waiting 69 70 Three Way Calling 72 TV Call Display 68 Quick Codes 79 Checking your Rogers Home Phone Terminal 78 Extended Local Calling Areas 57 Frequently Asked Questions 74 Home Away Voicemail 58 65 Duo Access 63...

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