Contacting Plextor’s
Technical Support
Department
YOUR TASK:
Learn the variety of methods you can use to contact
Plextor’s Technical Support Department. Learn
what information you should gather before
contacting Plextor’s Technical Support Department.
YOUR OBJECTIVE:
Know how to get in contact with Plextor if you
experience any problems installing or operating
your 12/20PleX CD-ROM drive.
YOUR METHOD:
Store Plextor’s e-mail, Web site, phone, fax, and
BBS numbers in a convenient location. Keep your
drive’s serial number and a copy of your sales
receipt handy, as well.
If you experience a problem while installing or operating your 12/20PleX drive,
please
refer first to the troubleshooting chapter
(Chapter 12) in this manual. It contains
solutions to the most common types of problems fielded by our technical support staff.
Our Technical Support Department will help you solve problems that relate specifi-
cally to your 12/20PleX drive. In many cases, a problem that appears to be caused by
your CD-ROM drive actually originates in another part of your computer. In such
instances, our technical support staff will try to help you identify the part (e.g., SCSI
interface board) at fault, and will refer you to the manufacturer of that part for further
assistance.
Although we think highly of the capabilities of our technical support staff, we
recognize that they do suffer from some limitations; namely, they do not possess
psychic or telepathic powers. Therefore, their ability to help you depends a great deal
on your ability to help them. You must act as their eyes and ears as they try to diagnose
and fix your problem. If you gather the information requested on the following page
before you contact them, you will find that your problem can be resolved much more
quickly.
Plextor’s Technical Support Department is available Monday through Friday, 6:30
a.m. to 5:30 p.m., PST. We are closed on weekends and some holidays.
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12/20PLEX OPERATION MANUAL
59
