PAX S800 User Manual Download

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S800

User Guide

Summary of Contents for S800

Page 2: ...rocessing a Cardholder Not Present CNP Sale 29 9 1 Cardholder Not Present CNP Results 33 10 Processing a Cardholder Not Present CNP Refund 34 11 Reprinting Receipts 37 12 The Terminal Menu 39 12 1 Reports 39 12 1 1 Available Reports 40 12 2 Supervisor 41 12 2 1 Network Settings 41 12 2 2 Date Time settings 44 12 2 3 Power Management 45 12 2 4 Software Rollback 47 12 2 5 Diagnostic Receipts 49 12 2...

Page 3: ...ilst providing valuable reporting and other functionality backed by the Optomany Control Centre OCC web portal This quick start guide is designed to provide users of the axept S800 with everything needed to set up register and process your first transaction Should you have any queries on anything in this guide please do not hesitate to contact 123 s customer support team using the details on page ...

Page 4: ...rnal AC Power Adapter External AC Power Cable Thermal Paper Roll Ethernet Cable Quick Start Guide IMPORTANT PLEASE CONFIRM THAT THE TAMPER BAG AND TERMINAL SERIAL NUMBER MATCHES EMAIL NOTIFICATION S FROM 123 If anything is missing or damaged or you experience issues during the installation activation please contact 123 on 0800 54 23 123 Outside of the UK please call 0044 207 592 7760 or via email ...

Page 5: ...www 123send net 123 axept S900 User Guide v1 7 4 An overview of the axept S800 terminal ...

Page 6: ...erminal configuration download required In cases where the icon remains on the screen for more than a minute after a payment completes please select option 5 Menu from the Main menu then option 3 Upload Stored Data to clear the stored data Please see 12 3 Upload Stored Data for further information Confirmation option Cancel option Ready for card Chip and PIN Contactless or Swipe Green contactless ...

Page 7: ...c HDLC up to 1200 2400 9600bps Asnyc V 92 up to 56Kbps LAN 10 100Mbps Peripheral Serial Port 1 x RS232 A RJ45 1 x RS232 B RJ45 PINPAD 1 x RJ11 LAN 1 x LAN RJ45 phone 1 x Line RJ11 USB OTG Mini USB NOTE RS232 B and LAN to reuse the same physical port set at factory not adaptive Printer Thermal printer speed 25 lines per second Paper roll width diameter 50mm Audio Speaker 90dB Voltage Input 100 240V...

Page 8: ...Turn the axept S800 over so the connections on the underside are visible Connect the power supply into the socket labelled Power as highlighted Connect the Ethernet cable providing internet connectivity to the port labelled LAN RS232B as highlighted 03 Once connected run the cables through the cable management sections of the axept S800 as shown left This ensures that the cables are protected and ...

Page 9: ... do not wish to use DHCP 01 Once the loading process is complete the Network Configuration menu will appear Highlight ETHERNET using the and keys on the keypad and press the key on the keypad to continue 02 axept S800 supports Dynamic Host Configuration Protocol DHCP which automatically obtains all network settings To use this service press the key on the keypad to continue 03 axept S800 validates...

Page 10: ...ents select the one you wish to use using the navigation keys and on the keypad and press the key on the keypad to continue 02 Enter the User ID sent to you by Optomany using the keypad and press the key on the keypad to continue 03 Enter the password sent to you by Optomany using the keypad and press the key on the keypad to continue 04 Please wait whilst axept S800 processes the log on details ...

Page 11: ...fter 7 days the user will automatically be logged out of the terminal The check for updates will then be initiated when the user logs in again To avoid this scenario a user can regularly perform a check for update for example at the end of each day For more information on updating the software on a terminal please refer to the Full Terminal User Guide 05 Once the log on has been completed the main...

Page 12: ...into the Chip and PIN card slot at the base of the terminal 02 Enter the amount of the sale using the keypad axept S800 will automatically enter the decimal place for you Press the key on the keypad to continue INFO Press the key to change to a different currency if required The option to select different currencies is only available if specified on the order form and setup with the Acquirer Use t...

Page 13: ...ly inserted skip to Step 06 otherwise axept S900 will prompt for the card to be presented 05 Insert the card with the Chip of the card on top facing towards you into the Chip and PIN card slot at the base of the terminal 06 Once the card is inserted axept S800 will process the card Please wait and do not remove the card whilst this is in progress 07 Press the key on the keypad to confirm cashback ...

Page 14: ...ed Press the key on the keypad to confirm the amount is correct or press the key on the keypad to cancel 10 On the Enter PIN screen pass the axept S800 terminal to the cardholder and ask them to enter their PIN After the PIN has been keyed in the cardholder will then need to press the key on the keypad to continue 11 axept S800 will provide a PIN OK confirmation if the PIN has been correctly enter...

Page 15: ...nce the payment is complete axept S800 will prompt for the card to be removed 15 Once the card is removed the Merchant Receipt will begin printing 16 Tear off the receipt from the axept S800 terminal and press the key on the keypad to continue 17 The cardholder receipt will then begin printing and can be torn off once printing has completed ...

Page 16: ...www 123send net 123 axept S900 User Guide v1 7 15 18 The payment processing procedure is now complete and axept S800 will return to the main menu ...

Page 17: ...Press the key on the keypad to continue INFO Press the key to change to a different currency if required The option to select different currencies is only available if specified on the order form and setup with the Acquirer Use the navigation keys and on the keypad to highlight the required currency and press the key on the keypad to confirm denotes the current default currency press the key on th...

Page 18: ...w seconds until a beep sound confirms the card has been read the green contactless LEDs will incrementally light up as the card is being read 06 The Card Read OK message will be displayed momentarily to confirm the card has been successfully read 07 axept S800 will attempt to authorise the transaction with your chosen acquirer 08 axept S800 will confirm that the payment is complete if authorisatio...

Page 19: ...Merchant Receipt will begin printing 10 Tear off the receipt after printing has completed from the axept S800 terminal and press the key on the keypad to continue 11 The payment processing procedure is now complete and axept S800 will return to the main menu ...

Page 20: ...der copy of the receipt if required The following steps describe the process for printing a customer cardholder copy of the receipt for contactless transactions 01 From the main menu select option 4 Reprint Press the key on the keypad 02 From the Reprint menu select option 2 Customer Copy Press the key on the keypad 03 The cardholder receipt will then begin printing and can be torn off once printi...

Page 21: ...ad to continue INFO Press the key to change to a different currency if required The option to select different currencies is only available if specified on the order form and setup with the Acquirer Use the navigation keys and on the keypad to highlight the required currency and press the key on the keypad to confirm denotes the current default currency press the key on the keypad to change the de...

Page 22: ...e base of the terminal 06 As the refund is verified by validating the cardholder s signature the card needs to be removed from the terminal The transaction will continue once the card is removed 07 axept S800 will attempt to authorise and process the refund 08 The merchant receipt will then be printed Tear off the receipt after printing has completed and ask the cardholder to sign where indicated ...

Page 23: ... the card If it matches press the key on the keypad to continue If not press the key on the keypad to cancel 10 If the signature is confirmed as valid axept S800 will begin to print the cardholder s refund receipt Tear off the receipt after printing has completed 11 The refund procedure is now complete and axept S800 will return to the main menu ...

Page 24: ...r you Press the key on the keypad to continue INFO Press the key to change to a different currency if required The option to select different currencies is only available if specified on the order form and setup with the Acquirer Use the navigation keys and on the keypad to highlight the required currency and press the key on the keypad to confirm denotes the current default currency press the key...

Page 25: ...minal for a few seconds until a beep sound confirms the card has been read the green contactless LEDs will incrementally light up as the card is being read 06 The Card Read OK message will be displayed momentarily to confirm the card has been successfully read 07 axept S800 will attempt to authorise and process the refund 08 Refund Accepted will be displayed once the refund is authorised ...

Page 26: ...pt S900 User Guide v1 7 25 09 The merchant receipt will then be printed A cardholder signature is not required on a refund using contactless 10 The refund procedure is now complete and axept S800 will return to the main menu ...

Page 27: ...the cardholder s account or that the card may have been reported as stolen The below shows the screens that will appear during a declined transaction 01 In this example axept S800 displays the Not Authorised message meaning the acquirer has not been able to authorise the transaction 02 axept S800 will prompt for the card to be removed 03 axept S800 will then print both the Merchant s and Cardholde...

Page 28: ...ceived axept S800 will request that the card is removed 02 axept S800 will display a summary of the referral details Once the Authorisation Centre has been contacted and the details provided press the key on the keypad to continue 03 If the acquirer gives authorisation press the key on the keypad to continue If authorisation is not given or you do not want to continue with the referral press the k...

Page 29: ...www 123send net 123 axept S900 User Guide v1 7 28 05 axept S800 will then print both the Merchant s and Cardholder s receipts ...

Page 30: ...House Number and Post Code AVS The process for these transactions are detailed below 01 From the main menu select option 3 Other Transactions Press the key on the keypad 02 Select the type of order that is being processed This example will use Mail Order but the process is the same no matter which option is selected Select option 1 Mail Order Press the key on the keypad 03 Select option 1 Mail Ord...

Page 31: ...y on the keypad to continue 07 axept S800 will prompt for the card s expiry date 2 digit Month and Year Enter the card s expiry date and press the key on the keypad to continue 08 axept S800 will prompt for the card s CSC Card Security Code usually a 3 digit number on the signature strip of the card this is a four digit number located on the front of the card for AMEX cards Enter the card s CSC an...

Page 32: ...nd authorise the transaction with your acquirer 12 axept S800 will provide a summary of the results of the checks so that a decision can be made as to whether the transaction should be accepted or rejected Press the key on the keypad to accept the transaction or the key to reject 13 The Merchant s Approved or Declined receipt will begin printing depending on whether the transaction was approved or...

Page 33: ...rdholder s Approved or Declined receipt will begin printing based on whether the transaction was approved or rejected and can be torn off once printing has completed 16 The payment processing procedure is now complete and axept S800 will return to the main menu ...

Page 34: ... also displays the outcome of the CSC and AVS checks This allows the accept or reject decision to be made by the user with all the required information The results are displayed using a symbol to portray the result of each check Below are the symbols you may encounter and their meaning Data Matched Data Partially Matched Data Not Checked Data Does Not Match ...

Page 35: ...option 3 Other Transactions Press the key on the keypad 02 Select the type of order that is being processed This example will use Mail Order but the process is the same no matter which option is selected Select option 1 Mail Order Press the key on the keypad 03 Select option 2 Mail Order Refund Press the key on the keypad 04 Enter the amount of the refund using the keypad axept S800 will automatic...

Page 36: ... continue 06 axept S800 will prompt for the card number PAN Enter the card number no spaces and press the key on the keypad to continue 07 axept S800 will prompt for the card s expiry date 2 digit Month and Year Enter the card s expiry date and press the key on the keypad to continue 08 axept S800 will attempt to process and authorise the transaction with your acquirer 09 Since the refund is perfo...

Page 37: ...11 Tear off the receipt from the terminal and press the key on the keypad to continue 12 The cardholder s refund receipt will then begin printing and can be torn off once printing has completed 13 The Cardholder Not Present CNP refund processing procedure is now complete and axept S800 will return to the main menu ...

Page 38: ... transaction The following demonstrates how to reprint additional receipts 01 From the main menu select option 4 Reprint press the key on the keypad 02 Select whether an additional Merchant or Customer receipt is required by pressing for Merchant or for Customer 03 The receipt will begin printing once a selection has been made DUPLICATE RECEIPT will be printed near the bottom of the receipt 04 Onc...

Page 39: ...www 123send net 123 axept S900 User Guide v1 7 38 05 axept S800 will return to the reprint menu You can reprint another receipt or press the key to return to the main menu ...

Page 40: ...owing provides an overview of the functions and settings available 12 1 Reports A number of default reports are available to allow reconciliation to be performed via the terminal 01 To access the reports from the main menu select option 5 Menu Press the key on the keypad 02 To display the available reports select option 1 Reports Press the key on the keypad 03 Press the corresponding number key 1 ...

Page 41: ...ssed during the Current Shift Running this report provides a total for the shift and will clear down the totals Current Day Report Report which provides totals of the transactions processed during the Current Day Running this report provides a running total and does not clear down the totals End of Day Report Report which provides totals of the transactions processed during the Current Day Running...

Page 42: ...lation However should these details need to be updated e g Network updated this can be reconfigured within the Network Settings menu 01 From the main menu select option 5 Menu Press the key on the keypad 02 To display the Supervisor menu select option 2 Supervisor Press the key on the keypad 03 To enter the network settings select option 1 Network Settings Press the key on the keypad The procedure...

Page 43: ...ings menu highlight Ethernet using the and keys on the keypad or press the key on the keypad and press the key on the keypad to continue 02 To use a fixed IP rather than DHCP press the key 03 Enter the IP address To enter a dot press the key twice on the keypad Press the key on the keypad to continue 04 Enter the Subnet mask for the network Press the key on the keypad to continue ...

Page 44: ... continue 06 Enter the IP address for the Preferred DNS Press the key on the keypad to continue 07 Enter the Alternative DNS Press the key on the keypad to continue 08 axept S800 confirms that the network configuration is successfully completed 09 axept S800 will automatically restart to configure the network settings ...

Page 45: ...5 Menu Press the key on the keypad 02 From the Terminal menu select option 2 Supervisor Press the key on the keypad 03 To set the Date or Time on the terminal select option 2 Date Time Settings Press the key on the keypad 04 To set the Date select option 1 Set Date or to set the Time select option 2 Set Time Press the key to set Date or key to set Time on the keypad ...

Page 46: ...2017 axept S900 will automatically enter the forward slash for you Press the key on the keypad to clear the previous value the key to confirm or the key to cancel the changes 06 If setting the Time enter the time using the keypad in the format HH MM SS Hours Minutes Seconds for example 15 30 45 axept S900 will automatically enter the colon for you Press the key on the keypad to clear the previous ...

Page 47: ...Power Management menu select option 1 Screen Brightness Press the key on the keypad 05 The current brightness level will be displayed To change the brightness level select the Clear key Press the key on the keypad to clear the current brightness level and enter the required brightness level using the keypad Please note that the brightness level range is between 1 Dim and 10 Bright Press the key on...

Page 48: ...d on the terminal The following describes the process of using Software Rollback 01 From the main menu select option 5 Menu Press the key on the keypad 02 From the Terminal menu select option 2 Supervisor Press the key on the keypad 03 To use Software Rollback select option 4 Software Rollback Press the key on the keypad 04 axept S800 will prompt for confirmation Press the key on the keypad to per...

Page 49: ... to perform the backup process Please be patient as this may take several minutes 06 Once the backup process is complete axept S800 will start to perform the software rollback Please be patient as this may take several minutes 07 Once the rollback process is complete axept S800 will display Complete and the terminal will restart ...

Page 50: ...is achieved allowing axept S800 will download and install the update The following describes the process of downloading and installing software updates or terminal configuration updates which have been assigned in OCC 01 From the main menu select option 5 Menu Press the key on the keypad 02 From the Terminal menu select option 2 Supervisor Press the key on the keypad 03 Check for updates select op...

Page 51: ...t to download the software update 06 After the download is complete the update icon will be displayed and axept S800 will require you to logout and logon again 07 After logging on axept S800 will start to prepare the update Please be patient as this may take several minutes 08 Once preparation is complete axept S800 will start to install the update Please be patient as this may take several minute...

Page 52: ...nal in OCC 09 During the update process axept S800 will perform a backup Please be patient as this make take several minutes Once the backup is complete the axept S800 terminal will restart and the software update process is complete axept S800 will display No updates Currently Available if no updates are available or has not been assigned to the terminal ...

Page 53: ...nu select option 5 Menu Press the key on the keypad 02 From the Terminal menu select option 2 Supervisor Press the key on the keypad 03 Check for updates select option 7 Check For Updates Press the key on the keypad 04 axept S800 will check for available software updates ...

Page 54: ...mplete the update icon will be displayed and axept S800 will require you to logout and logon again 07 From the main menu select option 6 Logout to logout and then logon again Press the key on the keypad 08 After logging on axept S800 will start apply the configuration update Please be patient as this may take several minutes 09 Once the configuration update has been applied axept S800 displays a n...

Page 55: ...54 INFO axept 800 will only download a configuration update if one is available and has been assigned to the terminal in OCC axept S800 will display No updates Currently Available if no updates are available or has not been assigned to the terminal ...

Page 56: ...l axept S800 screen shows that data is stored by displaying the offline transaction icon with the number of transactions shown underneath Once internet connection is restored the data will begin uploading automatically However axept S800 also allows this process to be started manually as described in the following steps 01 From the main menu select option 5 Menu Press the key on the keypad 02 To i...

Page 57: ...loaded when requested by Optomany as part of a support case The following steps describe how to upload the log data if required 01 From the main menu select option 5 Menu Press the key on the keypad 02 Select option 4 Upload Log Press the key on the keypad 03 Select either option 1 Upload Last Hour or option 2 Upload Last 24 Hours depending on the requirement Press the or key on the keypad 04 The ...

Page 58: ...e v1 7 57 12 5 Network Check This feature is currently not available for use 12 6 Restart Terminal This will restart the axept 800 terminal 05 The Log Upload Complete message will be displayed and axept 800 will return to the Upload Log menu ...

Page 59: ...www 123send net 123 axept S900 User Guide v1 7 58 13 Table Management For further information on the Table Management features please refer to the axept Hospitality Terminal User Guide ...

Page 60: ... free text fields such as the merchant reference into axept S800 Key Number of Key Presses Output 1 2 3 4 5 6 7 8 9 10 11 12 1 1 2 2 A B C a b c 3 3 D E F d e f 4 4 G H I g h i 5 5 J K L j k l 6 6 M N O m n o 7 7 P Q R S p q r s 8 8 T U V t u v 9 9 W X Y Z w x y z The zero 0 key allows a greater number of characters and these are Key Number of Key Presses Output 1 2 3 4 5 6 7 8 9 10 11 12 0 0 _ Ke...

Page 61: ...ts for identification data storage or special purpose processing used to validate personal identification numbers PINs authorise purchases verify account balances and store personal records In some cases the memory in the card is updated every time the card is used e g an account balance is updated CNP Customer Not Present A feature that enables merchants to take transactions over the telephone or...

Page 62: ...s CVV2 Card Verification Value 2 Visa payment cards Debit Card A card enabling the holder to have his purchases directly charged to funds on his account at a deposit taking institution may sometimes be combined with another function e g that of a cash card or cheque guarantee card DHCP Dynamic Host Configuration Protocol is a client server protocol that automatically provides an Internet Protocol ...

Page 63: ...der PSP Entity engaged by a merchant or other entity to handle payment card transactions on their behalf While payment processors typically provide acquiring services payment processors are not considered acquirers unless defined as such by a payment card brand PCI Acronym for Payment Card Industry PCI DSS Acronym for Payment Card Industry Data Security Standard PED Acronym for PIN Entry Device PI...

Page 64: ...ered Monday Saturday 08 00 23 00 Sunday and Bank Holidays excluding Christmas Day 10 00 17 00 Outside of the above hours calls will be diverted to a 24 hour messaging service and you will be called back as soon as possible Non urgent requests can be emailed to customerservice 123send net Should you need to contact 123 for something other than support the details are below 123 Head Office Address 1...

Page 65: ...nd and 123Hire are part of the CR7 Services Group of companies Registered Address Vaughan Chambers 4 Tonbridge Road Maidstone Kent ME16 8RP Trading address Vaughan Chambers 4 Tonbridge Road Maidstone Kent ME16 8RP Trading address 120 Leman Street London E1 8EU All details are correct at the time of release May 2018 v1 7 ...

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