Partner SP-630-Q Service Manual Download

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POS Terminal

SP-630-Q

Service Manual

Summary of Contents for SP-630-Q

Page 1: ...POS Terminal SP 630 Q Service Manual ...

Page 2: ...cause harmful interference to radio communications Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the device Best Management P...

Page 3: ...k of explosion if the wrong battery type is used when replacing Dispose of used batteries according to local ordinance regulations RoHS 單元部件名称 Part name 限用物質及其化學符號物质或元素 Hazardous substances name 鉛 Pb 其合物铅 Pb 其合物 Lead Pb and its compounds 汞 Hg 其合物 Mercury Hg and its compounds 鎘 Cd 其合物镉 Cd 其合物 Cadmium Cd and its compounds 六價鉻 Cr6 其合物六价铬 Cr6 其合物 Hexavalent chromium Cr6 and its compounds 多...

Page 4: ...fied personnel should perform repairs Damage due to unauthorized servicing is not covered by the warranty CAUTION Under no circumstances touch the inverter while power is connected to the machine Always disconnect the AC power cord before attempting any service CAUTION If the LCD breaks and fluid gets onto your hands or into your eyes immediately wash with water and seek medical attention CAUTION ...

Page 5: ...5 Contact Information Partner Tech Corporation 10F No 233 2 Baoqiao Rd Xindian Dist New Taipei City 231 Taiwan http www partner com tw ...

Page 6: ...in this manual are the properties of their respective owners and are acknowledged About this manual The service manual provides service information This manual is designed to help train service personnel to locate and fix failing parts on the device This manual consists of the following sections Chapter 1 Getting Started This section covers unpacking and checking the package contents and identifyi...

Page 7: ...Entering the Setup Utility 18 Using BIOS 18 BIOS Navigation Keys 18 Main Screen 19 Advanced Settings 20 Chipset Settings 27 Security Settings 31 Boot Settings 32 Save Exit 33 Chapter 3 Installing Drivers and Software 35 Driver Auto Installation 35 Intel Chipset Driver 36 Intel Chipset Graphics Driver 38 LAN Driver 40 Touch Screen Driver 42 Chapter 4 Locating the Problem 51 General Checkout Guideli...

Page 8: ...d Replaceable Units FRUs 55 MSR 56 Customer Display 56 Hard Disk Drive 57 Panel 58 Panel Back Cover 59 Speaker 60 Power Button 61 Memory 62 Battery 62 I O Shield 63 Mainboard 64 Heatsink 64 Panel Bracket 65 Touch Panel LCD Panel 65 Appendix A Part List and Specification 67 Exploded Diagram 67 Specifications 71 ...

Page 9: ...w to unpack and identifying components on the device Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack and re pack the machine terminal as shown below ...

Page 10: ...ying Components This section describes the parts and connectors on the machine 2 Component Description 1 15 inch TFT LCD 2 LED Power Indicator 3 IO Panel 4 HDD Compartment 5 Power Button 3 5 4 Front Right View 1 ...

Page 11: ...11 Rear View 1 2 3 4 Component Description 1 MSR optional Slot 2 HDD Bay 3 VFD Customer Display optional Slot 4 Cable Compartment ...

Page 12: ... port 4 USB ports 5 RJ11 cash drawer port 6 DC 12V input connector 7 DC 12V output connector for PM 116 8 Microphone jack optional 9 Audio output jack optional 10 COM 3 port 11 COM 2 port 12 LAN jack 13 LPT port optional 14 SATA cable hole 6 3 2 1 4 5 7 9 8 10 11 12 13 14 optional ...

Page 13: ... Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Blue 8 AGND 13 Horizontal Sync 4 N A 9 N A 14 Vertical Sync 5 GND 10 GND 15 DDC CLK 1 4 Pin Signal 1 USB Vcc 2 USB 3 USB 4 USB GND 1 5 6 9 COM Connector Pin Define Pin Signal Pin Signal 1 DCD 6 DSR 2 SIN 7 RTS 3 SOUT 8 CTS 4 DTR 9 RI 5 GND It could be supplied with power with 5V or 12V via Jumper or BIOS setting ...

Page 14: ...CASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND Voltage is selected via JP1 Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V Input Connector Pin Define 1 2 3 4 5 Pin Signal 1 V 2 V 3 GND 4 GND 5 GND DC 12V Output Connector Pin Define Pin Signal 1 12V 2 GND 1 2 ...

Page 15: ...ob 10 Acknowledge 19 GND 2 Data 0 11 Busy 20 GND 3 Data 1 12 Paper Empty 21 GND 4 Data 2 13 Printer Select 22 GND 5 Data 3 14 Auto Form Feed 23 GND 6 Data 4 15 Error 24 GND 7 Data 5 16 Initialize 25 GND 8 Data 6 17 Printer Select In 9 Data 7 18 GND USB 3 0 Connector Pin Define 9 1 5 4 Pin Signal Pin Signal 1 USB Vcc 5 StdA_SSRX 2 USB 6 StdA_SSRX 3 USB 7 GND 4 USB GND 8 StdA_SSTX 9 StdA_SSTX ...

Page 16: ...etting Description JLV1 LVDS Backlight Power Select Jumper 1 2 Closed 5V 2 3 Closed Default 12V JLV2 LVDS VDD Select Jumper 1 2 Closed Default 3 3V 2 3 Closed 5V JCMOS Clear CMOS Jumper 1 2 Close Default Keep Data 2 3 Close Clear CMOS 1 1 1 1 1 1 2 2 5 5 6 6 ...

Page 17: ...5V 3 4 Close Default COM3 Pin 9 RING 5 6 Close COM3 Pin 9 12V JP4 COM4 Power Select Jumper 1 2 Close COM4 Pin 9 5V 3 4 Close Default COM4 Pin 9 RING 5 6 Close COM4 Pin 9 12V JT1 Touch Panel USB or PS 2 Interface Select Jumper 1 2 Close PS 2 Interface 2 3 Close Default USB Interface ...

Page 18: ...nnector to LCD panel connector to MSR connector to SATA HDD connector to HDD power connector to speaker connector to touch panel connector to parallel port connector to power LED connector to power button connector to power jack ...

Page 19: ...ou to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Utility should be used for the following When changing the system configuration When a configuration error is detected and you are prompted to make changes to the Setup Utility When trying to resolve IR...

Page 20: ...option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes that prompt you for information Some options marked with a triangle lead to sub screens that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the s...

Page 21: ...ystem memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to move from field to field Simply type the new number required If you are running a Windows OS these items are automatically updated whenever you make changes to the Windows Time and Date Properties utili...

Page 22: ...s item allows user to enable or disable the hibernation feature for OS This option may be not effective with some OS ACPI Sleep State Use this item to define how the system suspends In the default S1 only CPU Stop Clock the suspend mode is equivalent to a software power down If you select S3 only Suspend To RAM the suspend mode is a suspend to RAM the system shuts down with the exception of a refr...

Page 23: ...ton down for four seconds to cause a software power down Restore AC Power Loss This item sets the system status after restore on AC power loss PME Wake up from S5 This feature allows the system wakeup on PME Power Management Event Wake system with Fixed Time This function is for setting the Date and Time for your computer to boot up When enabled more options will appear for you to specific the Dat...

Page 24: ...his item allows you to enables or disables a serial port Change Settings This item allows you to specific IO address and IRQ for the serial port Parallel Port Configuration Parallel Port This item allows you to enables or disables the parallel port ...

Page 25: ...anced Parallel Port ECP Mode Extended Capabilities Port and ECP EPP Mode The default setting is Standard Parallel Port Mode Extended Capabilities Port ECP and Enhanced Parallel Port EPP are bidirectional modes allowing both data input and output ECP and EPP modes are only supported with EPP and ECP aware peripherals Serial Port x Voltage select Serial Port x Voltage select This item allows you to ...

Page 26: ...le or disable Intel Virtualization Technology support that allow multiple OS to run simultaneously on the same system CPU PPM Configuration EIST This item allow you to enable or disable EIST Enhanced Intel Speedstep Technology When enabled CPU will reduce power consumption ...

Page 27: ...ler Mode This item is used to configure SATA mode The default setting is ACHI Mode SMART Self Test This item is used to enable monitoring of hard disks that support the S M A R T Self Monitoring And Reporting Technology feature which can allow the hard disk to report under some circumstances impending failures of the hard disk USB Configuration ...

Page 28: ...acy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB TXE Control TXE Control This item allows you to enable or disable Intel Trusted Execution Engine Intel TXE support ...

Page 29: ...29 Chipset Settings This screen allow you to configure the chipset options System Agent SA Configuration ...

Page 30: ... is a portion of the memory address range dedicated to graphics memory address space Host cycles that hit the aperture range are forwarded to the graphics chip without any translation GTT Size This field allows you to select how much system memory can be allocated to GTT Boot Display Device This option allows you to set the video device will enable during the POST LCD Panel Type This item allows y...

Page 31: ...herboard clock generator pulses the extreme values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to flatter curves If you do not have any EMI problem leave the setting at Off for optimal system stability and performance Momory Configuration PCH IO Configurati...

Page 32: ...s device Detect Non Compliance Device When enabled system will detect non compliance PCIe device and take longer at POST time ASPM This item is used to select the level of PCI Express Active State Power Management Speed This item is used to select Gen1 or Gen2 speed for PCIe EuP When enabled the system will meet EuP requirement USB Configuration XHCI Support These item allow you to enable or disab...

Page 33: ...nu and press Enter 2 The password dialog box appears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password item differentiates between upper and lower case characters Press Enter after you have typed in the password To confirm the password type the password again and press Enter 4 Write the passwords down ...

Page 34: ...Logo This item enables you to show the full screen logo on the bootup screen Option ROM Messages This item allows you to set the display mode for option ROM Setup Prompt Timeout This item allows you to select the number of seconds to wait for setup activation key Boot Option x This item allows you to set the system boot order Hard Drive BBS Priorities This item allows you to set the order of the l...

Page 35: ...urn to the menu NOTE If you have made settings that you do not want to save use the Discard and Reset item and press Yes to discard any changes you have made Restore Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate items in the Setup Utility The optimized defaults place demands on the system that may be greater than the performance level of the comp...

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Page 37: ... Driver Auto Installation Use an external CD ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine When you insert the CD ROM the following screen appears Click Install Terminal Drivers and then select the name of your terminal to begin the driver installation ...

Page 38: ...NF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the DRIVER chipset Intel Inf folder 2 Double click setup exe The following screen appears Click Next to continue 3 Read the license agreement then click Yes ...

Page 39: ... ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 40: ...ls the Intel Extreme Graphics 2 drivers for Windows XP 2000 To install the drivers 1 Browse to the DRIVER VGA intel folder 2 Double click the executable file The following screen appears Click Next to continue 3 Read the license agreement then click Yes ...

Page 41: ...41 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system ...

Page 42: ...upport Windows XP 2000 Refer to the following to install the drivers 1 Browse to the DRIVER LAN RealTek folder 2 Double click the executable file The following screen appears Click Next to continue 3 Click Install to begin installation ...

Page 43: ...43 4 When installation is completed click Finish ...

Page 44: ...nstall the touch screen driver 1 Browse to the DRIVER Touch eGalax folder 2 Double click setup exe The following screen appears Click Next to continue 3 Read the license agreement check I accept the term of the license agreement Click Next to continue ...

Page 45: ...45 4 Uncheck the box for Install PS 2 interface drive and then click Next to continue 5 Uncheck the box for Install RS232 interface drive and then click Next to continue ...

Page 46: ...46 6 Check the box for None and then click Next to continue 7 System will give you a warning click OK to continue 8 Uncheck the box for Support Mulit Monitor System and then click Next to continue ...

Page 47: ...47 9 Click Next to continue ...

Page 48: ...48 10 Click Next to continue 11 Click Next to continue ...

Page 49: ...49 12 Click Yes I want to restart my computer now and then click Finish ...

Page 50: ...the TouchKit application 1 Launch the TouchKit application from the Windows desktop by clicking on Start All Programs eGalaxTouch Configure Utility 2 Select the Tools page 3 Click the 4 Points Calibration button 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking ...

Page 51: ...51 5 Click OK to complete the 4 points calibration NOTE You may also use this application to adjust the touch settings ...

Page 52: ...52 ...

Page 53: ...s in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash Drawer Checkout Refer to the following to check for a cash drawer problem IMPORTANT The cash drawer RJ 11 connector is DC 24V Ensure the cash drawer to be connected matches this power specification 1 Connect the RJ 11 cable from the cash drawer to...

Page 54: ...1 Close Low 0 Open Cashdrawer A Status port 05A8 6 High 1 Close Low 0 Open Cashdrawer B Status port 05A8 7 High 1 Close Low 0 Open LCD Symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen Reseat the LCD cable LCD backlight is working but text is not visible on screen Reseat the LCD cable Replace the LCD LCD screen is garbled Characters are missing ...

Page 55: ...rective Procedure Power shuts down unexpectedly Cannot turn the system on Reseat the power AC adapter cable Reseat the power AC adapter Replace the mainboard Cannot turn the system off Hold down the power button for four seconds Replace the mainboard Network Symptoms Symptom Corrective Procedure Cannot access LAN Confirm that network hub switch if present is functioning correctly Reseat the RJ 45 ...

Page 56: ...ymptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable Reinstall the drivers Replace the mainboard Boot Symptoms Symptom Corrective Procedure System continually reboots on power up Restore the BIOS defaults Remove all I O device drivers then reinstall the drivers one by one Reseat the SATA cable Reseat the memory card Reseat the power adapter Replace ...

Page 57: ...CAUTION To prevent scratching the case of the device make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat Replacing Parts Take note of the following when replacing parts If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs When replacing a malfunctioni...

Page 58: ...58 MSR 1 Remove two screws 2 Disconnect the cable 3 Remove the MSR Customer Display 1 Remove two screws 2 Disconnect the cable 3 Remove the customer display ...

Page 59: ...59 Hard Disk Drive 1 Remove one screw 2 Remove the HDD bay cover 3 Pull the HDD out of its bay 4 Remove four screws securing the HDD to its tray ...

Page 60: ...ove two screws that secure the base to the panel CAUTION The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage 3 Disconnect power and HDD cables 4 Lift the panel and remove it from the base ...

Page 61: ... Speaker Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove two screws from the speaker bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4 Remove the speaker ...

Page 62: ...Button Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove two screws from the power button bracket 2 Remove two screws 3 Disconnect the cable from the mainboard 4 Remove the power button ...

Page 63: ...efore proceeding remove the following FRUs Panel Back Cover 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs Panel Back Cover 1 Open the hock 2 Pull out the battery ...

Page 64: ...64 I O Shield Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove all screws from the I O ports 2 Remove two screws from the I O shield 3 Remove the I O shield ...

Page 65: ... Disconnect all cables from the mainboard 2 Remove four screws 3 Remove the mainboard Heatsink Before proceeding remove the following FRUs Panel Panel Back Cover I O Shield Mainboard 1 Squeeze the ends of the pegs together and then push the peg back through the mainboard 2 Remove the heat sink ...

Page 66: ...nect all cables 2 Remove two screws 3 Remove the panel bracket Touch Panel LCD Panel Before proceeding remove the following FRUs Panel Panel Back Cover Speaker Power Button I O Shield Mainboard Panel Bracket 1 Remove four screws from the panel bracket 2 Remove the LCD panel 3 Remove the touch panel Panel Bracket LCD Panel Touch Panel ...

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Page 69: ...A 69 Part List and Specification Exploded Diagram ...

Page 70: ...0000162 9 Speaker Bracket 21004500L0024 10 LCD Back Cover 25002500S0105 11 VFD Cover 25003500S0105 12 HDD Compartment Cover 25003500S0103 13 HDD Tray 21004500S0005 14 2 5 SATA HDD 2611571103203 15 MSR 25003500J0135 16 Power Button Bracket 21004500S0003 17 Power Button 25003500S0114 18 IO Panel Bracket 21004500S0400 19 Stand Bracket 21004500S0043 20 Hinge Cover 25003500S0116 21 Stand 6651500S00100 ...

Page 71: ...71 PM 116 VFD MSR ...

Page 72: ...0050 VFD 6 Mylar 2509075500M21 VFD 7 VFD Base Cover 2500250410007 VFD 8 VFD Foot 2509030500B00 VFD 9 VFD Connect 25003500S0106 VFD 10 VFD Cable 1721200170029 PM 116 Dual Module PM 116 7705920100000 PM 116 1 Front Cover 2500059200100 PM 116 2 CR Mylar 2508055920000 PM 116 3 CR Mylar 2508055920001 PM 116 4 TFT LCD 2614551116001 PM 116 5 LCD IO Bracket 2100459200000 PM 116 6 WO LCD Bracket 2100459200...

Page 73: ...ctivity and link LEDs 1 DC 12v out 3 USB 2 0 1 USB 3 0 1 DC 12V input power jack 1 optional COM4 port 1 optional Printer port 1 optional MIC jack 1 optional Audio Line out jack Expansion Options 1 Mini PCI e Support Wireless LAN module Optional Peripherals 3 tracks magnetic reader Customer display module 2 x 20 VFD Biometric Reader Smart Card Reader I Button RFID reader Operation System Window 7 P...

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