Panasonic KX-TS620 Operating Instructions Manual Download

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Operating Instructions

Telephone Answering System

Model No.

KX-TS620

This unit is compatible with Caller ID. To use this feature, you must subscribe to the
appropriate service offered by your service provider.

Please read these Operating Instructions before using the unit and save for future
reference.

Panasonic World Wide Web address: http://www.panasonic.com

for customers in the USA or Puerto Rico

Model shown is KX-TS620W

TS620bk01.book Page 1 Wednesday, May 24, 2006 2:31 PM

Summary of Contents for KX-TS620

Page 1: ...is compatible with Caller ID To use this feature you must subscribe to the appropriate service offered by your service provider Please read these Operating Instructions before using the unit and save for future reference Panasonic World Wide Web address http www panasonic com for customers in the USA or Puerto Rico Model shown is KX TS620W ...

Page 2: ... Caller List Information in the Direct Dial memory 29 Erasing Caller List Information 30 Phonebook Storing Names and Numbers in the Phonebook 31 Dialing from the Phonebook 33 Chain Dial 34 Editing 35 Erasing 35 Direct Dial M1 M2 M3 Storing Names and Numbers in the Direct Dial memory 36 Dialing a Stored Number from the Direct Dial memory 37 Special Features Temporary Tone Dialing For Rotary or Puls...

Page 3: ...ure reference Serial No Date of purchase found on the bottom of the unit Name and address of dealer Accessory Information To order replacement accessories call 1 800 332 5368 TTY users hearing or speech impaired user can call 1 866 605 1277 AC Adaptor p 9 one Order No PQLV205 or PQLV207 Handset Cord p 9 one Order No PQJA212M White PQJA212N Black Handset p 9 one Order No PQJXF0102Z White PQJXF0101Z...

Page 4: ... shock 10 Never push any objects through slots in this unit This may result in the risk of fire or electric shock Never spill any liquid on the unit 11 To reduce the risk of electric shock do not disassemble this unit Take the unit to an authorized service center when service is required Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause e...

Page 5: ... or shock Environment The product should be kept free from excessive smoke dust high temperature and vibration The product should not be exposed to direct sunlight Do not place heavy objects on top of the product When you leave the product unused for a long period of time unplug the product from the power outlet The product should be kept away from heat sources such as heaters kitchen stoves etc I...

Page 6: ...s allows you to enter the Phonebook list move the cursor when entering items to repeat and skip a message during playback The OK button is used to select or confirm your menu choices Navigator Key 4 3 9 and OK p 11 18 33 Direct Dial M1 M2 M3 p 29 36 Headset Jack p 53 TONE p 38 Display p 8 HOLD RINGER p 14 23 PAUSE p 38 FLASH p 39 40 REDIAL p 22 SP PHONE HEADSET and Indicator p 21 23 53 MUTE p 38 M...

Page 7: ...istance please visit http www panasonic com phonehelp FUNCTION EDIT p 11 18 27 EXIT p 11 18 25 33 ANSWER ON p 43 GREETING CHECK p 17 ERASE p 17 30 37 46 MESSAGE 2WAY REC and Indicator p 44 45 STOP p 16 45 GREETING REC p 16 ...

Page 8: ...ay from the Caller List The display shows the caller s name and number the time and date of the call Example Nov 24 11 50 AM The unit enters in the Phonebook p 31 The unit plays music during the hold for a caller p 39 The second call has been received while talking p 39 MUTE was pressed during a conversation p 38 The ringer is set to off p 14 REDIAL was pressed while the handset is on the cradle a...

Page 9: ... the adaptor to feel warm during use The AC adaptor should be connected to a vertically oriented or floor mounted AC outlet Do not connect the AC adaptor to a ceiling mounted AC outlet as the weight of the adaptor may cause it to become disconnected If your unit is connected to a PBX which does not support Caller ID services you cannot access those services Hook Telephone Line Cord To Power Outlet...

Page 10: ...ion Device If you connect a communication device computer modem fax etc to the telephone line you can connect it through this unit using the DATA jack After connecting the handset AC adaptor and telephone line cord p 9 connect the communication device telephone line cord to the DATA jack Make sure the communication device is not in use before using this unit making calls storing phone numbers in m...

Page 11: ...conds the unit will exit the programming mode Press FUNCTION EDIT Function menu Save phonebook To store names and phone numbers in memory Save M1 M2 M3 p 31 36 Program Set answering To program answering system functions p 18 Set clock To adjust the time and date p 12 Change language To select the display language p 13 Function menu Change password To change the password for the call restriction p ...

Page 12: ...re entered the time will automatically be set using the 24 hour clock Go to the step 9 7 Press to select AM PM or 24 hour clock Each time you press the selection will change on the display 8 Press OK Next key 9 Enter the current day and month using a 4 digit number Example To set Dec 27 enter 1227 10 Press OK Save key A long beep sounds The clock starts working The display will return to step 2 To...

Page 13: ...ke sure that the handset is on the cradle the AC adaptor is connected and the SP PHONE HEADSET indicator light is off 1 Press FUNCTION EDIT 2 Scroll to Program by pressing 4 or 3 and press OK Yes key 3 Scroll to Set dial mode by pressing 4 or 3 and press OK Yes key 4 Select Pulse or Tone by pressing 4 or 3 Example Tone is selected 5 Press OK Save key A long beep sounds The display will return to s...

Page 14: ...and the selected volume will ring To turn the ringer OFF press and hold HOLD RINGER until 2 beeps sound is displayed To turn the ringer ON press HOLD RINGER The ringer will sound at the HIGH level Caller ID Number Auto Edit Once you call back an edited number this unit will remember Area Code and Format of the Edited Number Next time when someone calls from the same Area Code caller information wi...

Page 15: ...not be automatically edited If you move to another area you may need to turn this feature off to erase the previously edited area codes To use this feature again turn it on and reprogram the area codes you want to edit once again Time Adjustment Caller ID subscribers only Using this feature the unit s date and time setting will be automatically adjusted when caller information is received You can ...

Page 16: ...10 seconds press GREETING REC again 3 After the long beep talk clearly about 20 cm away from the MIC microphone The display will show the recording time If you record for over 1 minute the unit will automatically stop recording 4 When finished press STOP To change the message start again from step 1 All messages incoming etc are stored in flash memory p 17 The recording time is about 15 minutes We...

Page 17: ...message p 16 one of two messages will be played when a call is received depending on the caller s recording time p 20 To check the pre recorded greeting press GREETING CHECK A pre recorded greeting will be played as follows When the recording time is set to 1 minute 2 minutes or 3 minutes Hello we are not available now Please leave your name and phone number after the beep We will return your call...

Page 18: ...ing To select a desired function item scroll through the items by pressing 4 or 3 Then press OK Yes key to go to the next step indicates the end of the function menu You can exit the programming mode any time by pressing EXIT If you do not press any buttons for 60 seconds the unit will exit the programming mode Press FUNCTION EDIT Scroll to Set answering by pressing 4 or 3 and press OK Yes key Fun...

Page 19: ...ressing 4 or 3 4 Press OK Yes key The current setting is displayed 5 Select the number of rings by pressing 4 or 3 You can also select the number of rings by pressing dialing buttons 2 to 7 or 0 Toll saver 6 Press OK Save key A long beep sounds The display will return to step 3 To exit the programming mode press EXIT or wait for 60 seconds You can exit the programming mode any time by pressing EXI...

Page 20: ... key A long beep sounds The display will return to step 3 To exit the programming mode press EXIT or wait for 60 seconds You can exit the programming mode any time by pressing EXIT Screening Calls While a caller is leaving a message you can listen to the call through the unit s speaker Your phone default setting is ON Make sure that the handset is on the cradle the AC adaptor is connected and the ...

Page 21: ...you have misdialed hang up and start again from step 1 2 When the other party answers talk into the MIC microphone 3 To hang up press SP PHONE HEADSET The indicator light goes out After a few seconds the display will change During speakerphone operation For best performance please note the following Talk alternately with the other party in a quiet room If the other party has difficulty hearing you...

Page 22: ...led has been stored in the Phonebook or Direct Dial memory the name is also displayed 2 Scroll to the desired number by pressing 4 or 3 You can also scroll through the list by pressing REDIAL To exit the list press EXIT 3 Lift the handset or press SP PHONE HEADSET To erase an item repeat steps 1 and 2 and press ERASE If No items stored is displayed the list is empty To adjust the handset volume 4 ...

Page 23: ...lso release the hold by lifting its handset Answering Calls When a call is received the unit rings the RINGER indicator flashes quickly and Incoming call is displayed You can answer a call by simply lifting the handset If you subscribe to a Caller ID service the calling party s information will be displayed when the unit is ringing p 24 Using the speakerphone 1 Press SP PHONE HEADSET The indicator...

Page 24: ...al memory p 31 36 Caller information will not be displayed in the following cases If the caller dialed from an area which does not provide a Caller ID service the display will show Out of area If the caller has requested not to display his her information the display will show Private caller If a long distance call is identified and the caller s name and or number cannot be received the display wi...

Page 25: ...as shown while the unit is not in use To check who has called follow the steps below 1 Press 4 or 3 to enter the Caller List 2 To search from the most recent call press 4 To search from the oldest call press 3 To scroll between callers press 4 or 3 3 To exit the Caller List press EXIT If No items stored is displayed in step 1 the Caller List is empty 1 missed calls 12 34AM MAY 21 message ...

Page 26: ...ess or 9 to see the remaining numbers or to return to the previous display Each time you press or 9 the display will change alternately 1 111 444 7777 11 5 AM NOV 24 456789 12345678 1 AM NOV 22 ROBINSON TINA 1 111 321 4444 1 5 AM NOV 23 Caller List missed call Caller List 2 missed calls SMITH JACK WHITE JOHN 9 123 1 AM NOV 22 WHITE JOHN Press or 9 Press 4 Press 4 Press 4 Press 4 Press 4 To return ...

Page 27: ...ive a call Caller ID Number Auto Edit page 14 1 Press 4 or 3 to enter the Caller List 2 Scroll to the desired caller by pressing 4 or 3 3 Press FUNCTION EDIT 4 Press FUNCTION EDIT repeatedly until the number is shown in the desired format Each time you press FUNCTION EDIT the number is rearranged into one of 3 patterns a b c 1 The order of which pattern a c are displayed depends on how the telepho...

Page 28: ...here is no name information for the caller Enter name will be displayed a If a name is required enter the name p 32 When finished press OK Next key b If a name is not required press OK Next key 5 Press OK Save key A long beep sounds The display will return to Caller List You can continue storing other items To exit the Caller List press EXIT or wait for 60 seconds If the display shows Phonebook fu...

Page 29: ...If there is no name information for the caller Enter name will be displayed a If a name is required enter the name p 32 When finished press OK Next key b If a name is not required press OK Next key 5 Press 4 6 Press one of the Direct Dial button M1 M2 or M3 Save key Example M1 is pressed If the Direct Dial button selected is occupied the display will be shown as below To overwrite press OK Yes key...

Page 30: ...roll to the caller you want to erase from the Caller List by pressing 4 or 3 3 Press ERASE A long beep sounds and the information is erased After a few seconds the display will show the previous caller information To exit the Caller List press EXIT or wait for 60 seconds To erase all entries in the Caller List Before erasing all entries make sure that is displayed at step 1 1 Press 4 or 3 to enter...

Page 31: ...t number To erase all of the digits press and hold ERASE If you want to change the storing name press 3 to reach the desired display 6 Press OK Save key A long beep sounds To continue storing other items repeat from step 2 If the display shows Phonebook full in step 2 press EXIT to exit the list To erase other stored items from the Phonebook see page 35 You can exit the programming mode any time b...

Page 32: ...t character Each time you press ERASE a character is erased For example to enter Tom Jones 1 Press 8 four times 2 Press 6 three times then press 9 3 Press 6 once then press 9 twice 4 Press 5 four times press 6 three times then press 9 5 Press 6 twice press 3 twice then press 7 four times Number of times key is pressed Key 1 2 3 4 5 6 7 8 9 1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k ...

Page 33: ...tter of the desired name until any name with the same initial is displayed see the Index table on page 34 Example To find Frank press 3 repeatedly until the first item under F is displayed 2 Press 4 repeatedly until the name is displayed 3 Lift the handset or press SP PHONE HEADSET 4 To hang up place the handset on the cradle or press SP PHONE HEADSET If No items stored is displayed in step 1 the ...

Page 34: ...h and dial from Phonebook 1800123456 Calling card access number The Voice guidance may be announced 2 Search and dial from Phonebook 1234 Calling card PIN 3 Search and dial from Phonebook 15550123456 Destination number 1 While you are on a call Press or 9 2 Search for the desired item by pressing 4 or 3 To search for an item by initial see page 33 3 Press OK Send key The phone number is dialed If ...

Page 35: ...nsert the required numbers If you entered a wrong number press ERASE and enter the correct number 7 Press OK Save key A long beep sounds To exit the Phonebook press EXIT or wait for 60 seconds Erasing Make sure that the handset is on the cradle the AC adaptor is connected and the SP PHONE HEADSET indicator light is off 1 Press or 9 to enter the Phonebook 2 Scroll to the Phonebook item that you wan...

Page 36: ... display 6 Press one of the Direct Dial button M1 M2 or M3 Save key Example M1 is pressed A long beep sounds The entered name and phone number are displayed After a few seconds the display will return to step 2 To exit the programming mode press EXIT or wait for 60 seconds When using the Call Restriction feature p 42 you cannot store a phone number in the Direct Dial memory M1 M2 or M3 If the Dire...

Page 37: ...r dialing press PAUSE where needed If required you can also store FLASH in a phone number Pressing PAUSE or FLASH counts as one digit p 38 40 Dialing a Stored Number from the Direct Dial memory 1 Lift the handset or press SP PHONE HEADSET 2 Press the required Direct Dial button M1 M2 or M3 The stored number is displayed and dialed OR 1 Press the required Direct Dial button M1 M2 or M3 The stored n...

Page 38: ... Distance Calls We recommend you press PAUSE if a pause is required for dialing with a PBX or to make a long distance call Example Line access number 9 PBX 9 PAUSE Pressing PAUSE once creates a 3 5 second pause This prevents misdialing when you redial or dial a stored number Pressing PAUSE more than once increases the length of the pause between numbers Muting Your Conversation Press MUTE while ta...

Page 39: ...the phone number is stored in the Phonebook or Direct Dial memory the caller s name will be displayed The second caller s information will not be displayed when a parallel connected telephone is in use Please contact your service company for details and availability in your area Setting Hold Music to ON OFF You can set music play during the hold as follows Your phone default setting is ON Make sur...

Page 40: ...t is on the cradle the AC adaptor is connected and the SP PHONE HEADSET indicator light is off 1 Press FUNCTION EDIT 2 Scroll to Program by pressing 4 or 3 and press OK Yes key 3 Scroll to Set flash time by pressing 4 or 3 and press OK Yes key 4 Select the desired time by pressing 4 or 3 5 Press OK Save key A long beep sounds The display will return to step 3 To exit the programming mode press EXI...

Page 41: ... Change password by pressing 4 or 3 and press OK Yes key 4 Enter the current password 5 Press OK Next key If the wrong password was entered 3 beeps will sound Enter the correct password 6 Enter a new password using a 4 digit number Example 1234 is entered 7 Press OK Save key A long beep sounds The display will return to step 3 To exit the programming mode press EXIT or wait for 60 seconds You can ...

Page 42: ...to Program by pressing 4 or 3 and press OK Yes key 3 Scroll to Call restrict by pressing 4 or 3 4 Press OK Yes key If you changed the password 1111 default the below display will be shown Follow the following steps 1 and 2 1 Enter the password p 41 2 Press OK Next key Go to step 5 If the wrong password was entered 3 beeps will sound Enter the correct password 5 Enter the number s 1 digit or 2 digi...

Page 43: ...and Message full is displayed erase some or all of the messages p 46 If you do not want the unit to answer calls press ANSWER ON again to turn off the answering system The indicator light goes out and Answer off is heard You can also turn on the answering system remotely using any other phone p 51 Monitoring incoming calls While a call is being recorded you can monitor it through the speaker To in...

Page 44: ...er of new messages and only new messages are played back When you have no new message The unit announces No new message All message playback and plays back all messages When you have no message The unit announces No message At the end of the last message End of final message is heard The unit will announce the remaining recording time if it is less than 3 minutes STOP MESSAGE To increase the volum...

Page 45: ...ds of playback the previous message will be played To skip message To skip to the next message Press 9 To stop operation Press STOP To resume playback press MESSAGE 2WAY REC If you do not press any button for 60 seconds or if you press STOP again the playback mode will be canceled For Caller ID service users p 24 During playback the display will show the name and or number of the caller whose mess...

Page 46: ...sary messages after each playback Erasing a specific message Press ERASE while the message you want to erase is being played The unit erases the message A short beep will sound and the unit will continue to play the next message Erasing all messages All recorded messages except the greeting message can be erased at one time 1 Press ERASE To erase all messages press ERASE again is heard 2 Within 10...

Page 47: ...e voice menu and operate the unit directly see page 50 Summary of remote operation The unit will announce the remaining recording time after playback if it is less than 3 minutes Call your unit from a touch phone Enter your remote code p 48 during or after the greeting message The number of new messages is heard After 3 seconds the voice menu will start p 49 Follow the menu or enter the direct com...

Page 48: ...ed and the SP PHONE HEADSET indicator light is off 1 Press FUNCTION EDIT 2 Scroll to Set answering by pressing 4 or 3 and press OK Yes key 3 Scroll to Remote code by pressing 4 or 3 and press OK Yes key 4 Enter a new code using a 2 digit number Example 23 is entered 5 Press OK Save key A long beep sounds The display will return to step 3 To exit the programming mode press EXIT or wait for 60 secon...

Page 49: ...eting Press 2 for other functions New Message Playback Only new messages are played back At the end of the last message End of final message is heard The unit will announce the remaining recording time if it is less than 3 minutes Please leave your message 1 Speak after the long beep 2 When you finish recording a memo message hang up A long beep sounds and No message is heard Press 7 to record you...

Page 50: ...message is played STOP During playback 9 Operation is stopped temporarily To resume operation enter a direct command within 15 seconds or the voice menu will start p 49 GREETING MESSAGE RECORDING 7 RECORD 9 A long beep sounds After the beep talk immediately for up to 1 minute The recording is stopped The recorded message is played ERASING A SPECIFIC MESSAGE During playback 4 The current message is...

Page 51: ...e answering system will turn on Hang up or enter the remote code for other options When turning on the answering system using a rotary or pulse service telephone you cannot enter the remote code for other options Skipping the greeting message After calling your unit press TONE during the greeting message The unit skips the rest of the greeting message and you can start recording your message after...

Page 52: ...daptor and push it in the direction of the arrow UP WALL should be facing upward 3 Drive screws not included into the wall using the wall template below Connect the telephone line cord Mount the unit and slide it down To temporarily set the handset down during a conversation place it as shown in this picture Wall Template To power Outlet Screws To Single Line Telephone Jack 8 3 cm 3 9 32 8 3 cm 3 ...

Page 53: ...HEADSET indicator lights If you misdial when making a call press SP PHONE HEADSET twice and dial again 2 To hang up press SP PHONE HEADSET The indicator light goes out To adjust the headset receiver volume 4 levels While using the headset press VOLUME 3 or 4 shows one level During a conversation using the headset you cannot switch the call to using the handset by simply lifting it off the cradle I...

Page 54: ...amming is not possible when the handset is off the cradle the SP PHONE HEADSET indicator lights or when viewing caller information Do not pause for over 60 seconds while programming You cannot store a name and phone number in memory Programming is not possible when the handset is off the cradle or the SP PHONE HEADSET indicator lights Check the AC adaptor is connected to the unit Do not pause for ...

Page 55: ...play exits the Caller List Do not pause for over 60 seconds while searching You cannot redial by pressing REDIAL If the last number dialed was more than 32 digits long the number will not be redialed correctly Problem Cause and Remedy The answering system is on but incoming messages are not recorded The recording time is set to Greeting only Select 1 minute 2 minutes or 3 minutes p 20 Memory is fu...

Page 56: ...pprox 2 4 W Maximum Approx 3 0 W Dimensions H x W x D Approx 91 mm x 165 mm x 220 mm 3 19 32 x 6 1 2 x 8 21 32 Mass Weight Approx 670 g 1 49 lb Dialing Mode Tone DTMF Pulse Operating Environment 5 C 40 C 41 F 104 F Specifications are subject to change without notice The illustrations used in these operating instructions may differ slightly from the actual product ...

Page 57: ...es harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilit...

Page 58: ...n the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This equipment is hearing ...

Page 59: ...g 37 Display 8 Display Language 13 F FCC and Other Information 57 Flash Button 40 Flash time 40 G Greeting Message 16 H Headset 53 Hold Ringer 14 I Important Safety Instructions 4 L LCD Contrast 14 Listening to Messages 44 M Making Calls 21 Mute 38 N Navigator key 6 Number of Rings 19 P Password 41 PAUSE 38 Phonebook Chain Dial 34 Editing 35 Erasing 35 Storing 31 Pulse Service 38 R Redial 22 Remot...

Page 60: ...here will be no charge for labor During the Parts Limited Warranty period there will be no charge for parts You must mail in your product during the Limited Warranty period This Limited Warranty excludes both parts and labor for batteries antennas and cosmetic parts cabinet This Limited Warranty only applies to products purchased and serviced in the United State or Puerto Rico This Limited Warrant...

Page 61: ...THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY As examples this excludes damages for lost time lost calls or messages cost of having someone remove or re install an installed unit if applicable travel to and from the servicer The items listed are not exclusive but are for illustration ...

Page 62: ...ring or speech impaired users can call 1 877 833 8855 Accessory Purchases Purchase Parts Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at http www pasc panasonic com or send your request by E mail to npcpart us panasonic com You may also contact us directly at 1 800 332 5368 Phone 1 800 237 9080 Fax only Monday Friday 9 am to 8 pm EST Panasonic Servic...

Page 63: ...63 For assistance please visit http www panasonic com phonehelp ...

Page 64: ...sted below or to executive or regional sales office These locations do not repair consumer products Copyright This material is copyrighted by Panasonic Communications Malaysia Sdn Bhd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Malaysia Sdn Bhd 2006 Panasonic Communications Malaysia Sdn...

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