Panasonic KX-PRW120 Operating Instructions Manual Download

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Operating Instructions

Premium Design Phone with Smartphone Connect

Model No.

KX-PRW120

Before initial use, see “Getting Started”
on page 9.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for
future reference.

Consulte “Guía Rápida Española”, página 55.

For assistance, visit our Web site:

http://www.panasonic.com/help

for customers

in the U.S.A. or Puerto Rico.

Please register your product: http://www.panasonic.com/prodreg

PRW120(en)_1016_ver041.pdf 1

2013/10/16 10:40:15

Summary of Contents for KX-PRW120

Page 1: ...k you for purchasing a Panasonic product Please read these operating instructions before using the unit and save them for future reference Consulte Guía Rápida Española página 55 For assistance visit our Web site http www panasonic com help for customers in the U S A or Puerto Rico Please register your product http www panasonic com prodreg ...

Page 2: ... programming 31 Registering a unit 32 Caller ID Service Using Caller ID service 34 Caller list 34 Answering System Answering system 36 Turning the answering system on off 36 Greeting message 36 Listening to messages 37 Advanced new message alerting features 38 Remote operation 39 Answering system settings 41 Smartphone Integration Smartphone integration 42 Network settings 42 Smartphone Connect ap...

Page 3: ...KX TGA20 3 1 Replacement batteries may have a different capacity from that of the supplied batteries 2 By installing this unit you can extend the range of your phone system to include areas where reception was previously not available This product can be purchased online Please visit our Web site http www panasonic com RangeExtender 3 By registering the key detector 4 max to a Panasonic Digital Co...

Page 4: ...ndsets Smartphone Your smartphone 4 max You can expand your phone system by installing the Smartphone Connect app on your smartphone and registering your smartphone to the base unit R You must configure the base unit and download the app before you can use these features See the Smartphone Integration chapter beginning on page 42 for more information 4 For assistance please visit http www panasoni...

Page 5: ...ulting in an accident R Do not allow the AC adaptor or telephone line cord to be excessively pulled bent or placed under heavy objects Operating safeguards R Unplug the product from power outlets before cleaning Do not use liquid or aerosol cleaners R Do not disassemble the product R Do not spill liquids detergents cleansers etc onto the telephone line cord plug or allow it to become wet at all Th...

Page 6: ...ctions may cause the batteries to swell or explode Attention A nickel metal hydride battery that is recyclable powers the product you have purchased Please call 1 800 8 BATTERY 1 800 822 8837 for information on how to recycle this battery Important safety instructions When using your product basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to ...

Page 7: ...40 C 104 F Damp basements should also be avoided R The maximum calling distance may be shortened when the product is used in the following places Near obstacles such as hills tunnels underground near metal objects such as wire fences etc R Operating the product near electrical appliances may cause interference Move away from the electrical appliances Routine care R Wipe the outer surface of the pr...

Page 8: ...cryption WPA2 PSK TKIP AES WPA PSK TKIP AES WEP 128 64 bit R Simplified configuration WPS PBC R Power source 120 V AC 60 Hz R Power consumption Base unit Standby Approx 2 0 W Maximum Approx 3 9 W R Operating conditions 0 C 40 C 32 F 104 F 20 80 relative air humidity dry 8 For assistance please visit http www panasonic com help Important Information ...

Page 9: ...ne jack RJ11C until you hear a click A DSL ADSL filter not supplied is required if you have a DSL ADSL service Note R Use only the supplied Panasonic AC adaptor PNLV236 2 4 5 3 1 4 Battery installation R USE ONLY rechargeable Ni MH batteries AAA R03 size 1 R Do NOT use Alkaline Manganese Ni Cd batteries R Confirm correct polarities 1 R Follow the directions on the display to set up the unit For as...

Page 10: ...ic rechargeable batteries noted on page 3 6 Note for battery charging R It is normal for the handset to feel warm during charging R Clean the charge contacts of the handset base unit and charger with a soft and dry cloth once a month Before cleaning the unit disconnect from power outlets and any telephone line cords Clean more often if the unit is exposed to grease dust or high humidity Battery le...

Page 11: ...r volume while talking MCN CID Caller ID View the caller list MFN W View the phonebook entry MEN REDIAL View the redial list Base unit B A M N Locator R You can locate a misplaced handset by pressing M N Charge contacts Display icons Handset display items Item Meaning Within base unit range Out of base unit range The line is in use R When flashing slowly The call is put on hold R When flashing rap...

Page 12: ...ect the desired setting a MSaveN 3 MOFFN Voice guidance language You can select either English or Español as the voice guidance language of the answering system The default setting is English 1 MMenuN right soft key 112 2 MbN Select the desired setting 3 MSaveN a MOFFN Date and time 1 MMenuN right soft key 101 2 Enter the current month date and year by selecting 2 digits for each Example July 15 2...

Page 13: ...hange this setting according to your telephone line service The default setting is Tone Tone For tone dial service Pulse For rotary pulse dial service 1 MMenuN right soft key 120 2 MbN Select the desired setting 3 MSaveN a MOFFN For assistance please visit http www panasonic com help 13 Getting Started ...

Page 14: ...calling card access number and or PIN in the phonebook a pause is also needed page 19 Example If you need to dial the line access number 9 when making outside calls with a PBX 1 9 a MDN Pause 2 Dial the phone number a M N Note R A 3 5 second pause is inserted each time MDN Pause is pressed Answering calls 1 Lift the handset and press M N or MZN when the unit rings 2 When you finish talking press M...

Page 15: ...e During an outside call this feature is turned on automatically when necessary R When this feature is turned on Booster on is displayed Handset noise reduction This feature allows you to hear the voice of the person you are talking to clearly by reducing the surrounding noise coming from the other party s telephone 1 Press MMenuN while talking 2 MbN Noise reduction on or Noise reduction off a MSe...

Page 16: ...elect your smartphone in this feature using a handset if your smartphone is registered to the base unit page 42 Intercom Intercom calls can be made between handsets Note R When paging the handset the paged handset beeps for 1 minute R If you receive an outside call while talking on the intercom you hear 2 tones To answer the call press MOFFN then press M N R You can also select your smartphone in ...

Page 17: ...e party s name a MOKN 5 MbN Phone no 1 a MSelectN R You can store up to 3 phone numbers for each entry 6 Enter the party s phone number a MOKN 7 MbN Group 1 a MSelectN 8 MbN Select the desired group a MSelectN 9 MSaveN a MOFFN Character table for entering names While entering characters you can switch between uppercase and lowercase by pressing A a Key Character 1 H 1 2 A B C 2 a b c 2 3 D E F 3 d...

Page 18: ...age 17 a MSaveN To set group ringer tone MbN Select the current setting of the group ringer tone a MSelectN a MbN Select the desired ringer tone a MSaveN 5 MOFFN Finding and calling from a phonebook entry 1 MWN or MFN W 2 To scroll through all entries MbN Select the desired entry a M N To search by first character Press the dial key 0 to 9 or which contains the character you are searching for page...

Page 19: ...r and your PIN in the phonebook as one phonebook entry press MDN Pause to add pauses after the number and PIN as necessary page 14 R If you have rotary pulse service you need to press TONE before pressing MMenuN in step 1 to change the dialing mode temporarily to tone When adding entries to the phonebook we recommend adding TONE to the beginning of phone numbers you wish to chain dial page 17 Spee...

Page 20: ...sing an entry 1 Press and hold the desired speed dial key 1 to 9 a MMenuN 2 MbN Erase a MSelectN 3 MbN Yes a MSelectN a MOFFN Viewing an entry Making a call 1 Press and hold the desired speed dial key 1 to 9 2 To make a call press M N 20 For assistance please visit http www panasonic com help Phonebook ...

Page 21: ... Note R To exit the operation press MOFFN R In the following table indicates the default settings R In the following table indicates the reference page number R Display menu order and sub menu may vary depending on your model Display the menu tree and direct command code table Main menu Caller list Operation Code Viewing the caller list 213 34 Main menu Answering device Sub menu 1 Sub menu 2 Setti...

Page 22: ... only 2 305 41 Remote code 1 111 306 39 Screen call 1 On 0 Off 310 41 Answer on 1 327 36 Answer off 1 328 36 Main menu Voice Mail access Operation Code Listening to voice mail messages 330 45 Main menu Intercom Operation Code Paging the desired unit 274 16 Main menu Set date time Sub menu 1 Sub menu 2 Settings Code Date and time 1 101 12 Memo alarm 1 5 Alarm1 5 1 Once 2 Daily 3 Weekly 0 Off 720 27...

Page 23: ...o 0 Manual 226 Talking Caller ID 1 On 0 Off 162 34 Handset name 104 31 Key detector setting 6 1 Add new device for Detector1 7 2 Add new device for Detector2 3 Add new device for Detector3 4 Add new device for Detector4 Change name 1 Detector1 6561 Detector2 8 6562 9 Detector3 8 6563 9 Detector4 8 6564 9 Registration 6571 6572 9 6573 9 6574 9 Deregistration 6581 6582 9 6583 9 6584 9 Call block 1 2...

Page 24: ...f 198 Display color 1 Color1 2 Color2 182 Display mode 11 1 Multi items 0 Single item 192 Key backlight 1 On 0 Off 276 LCD backlight 12 1 On 0 Off 191 LCD contrast Display contrast 1 6 Contrast 1 6 Contrast 3 145 Auto intercom 1 On 0 Off 273 16 Key tone 1 On 0 Off 165 Caller ID edit Caller ID number auto edit 1 On 0 Off 214 35 Auto talk 13 1 On 0 Off 200 14 24 For assistance please visit http www ...

Page 25: ...18 International code 117 Country code 118 Trunk prefix 119 Network settings Current status 526 44 Wi Fi settings Connect Search for networks WPS Easy setting 523 42 Signal strength 537 44 Wi Fi repeater 1 On 0 Off 538 43 IP settings Auto DHCP Manual Static 500 43 Reset network 730 44 Registration Register handset 130 32 Deregistration 2 131 33 Customer support 680 Change language Display 1 Englis...

Page 26: ...rect command code 3 This feature allows the unit to automatically adjust the date and time each time caller information including date and time is received To turn this feature on select Caller ID auto To turn this feature off select Manual Caller ID subscribers only To use this feature set the date and time first page 12 4 If you subscribe to a distinctive ring service such as IDENTA RING select ...

Page 27: ...ts or ringtones you can confirm handset memory usage and erase unnecessary items to make more memory available For more information refer to the Smartphone Connect App Guide which is available for download from our web site 18 If you store phone numbers in your smartphone s contacts using the international dialing symbol and the country code we recommend that you store phone number conversion code...

Page 28: ... sure the unit s date and time setting is correct page 12 R If you have set the alarm the alarm sounds even if the silent mode is turned on Turning silent mode on off 1 MMenuN right soft key 238 2 MbN Select the desired setting a MSaveN R If you select Off press MOFFN to exit 3 Enter the desired hour and minute you wish to start this feature 4 Select AM or PM a MOKN 5 Enter the desired hour and mi...

Page 29: ... number 24 digits max 4 MSaveN a MOFFN Blocking incoming calls without phone number You can reject a call when no phone number is provided such as a call just showing Out of area 1 MMenuN right soft key 240 2 MbN Select the desired setting a MSaveN 3 MOFFN Setting the first ring for the call block list If you do not want the first ring from a number on the call block list to sound turn the first r...

Page 30: ...ing an intercom call To monitor from an outside line n From the phonebook 1 MMenuN right soft key 268 2 MbN On a MSelectN 3 MbN Select External to monitor from an outside line a MEditN a MAddN 4 MbN Phonebook a MSelectN 5 MbN Select the phonebook entry a MSelectN 6 MbN Select the desired phone number a MSaveN R Baby monitor will be displayed Note R If you edit a phonebook entry which is assigned f...

Page 31: ... line To answer a call follow the operation for your phone If you want to respond from the monitoring handset press 1 using tone dialing You can turn off the baby monitor feature by pressing 0 Note R 2 minutes after the monitored handset starts a call communication between the monitored handset and monitoring phone line is turned off automatically Other programming Changing the handset name Each h...

Page 32: ...MOKN 6 Edit the text memo if necessary 30 characters max a MOKN 7 MbN Select the desired alarm tone a MSelectN 2 times a MOFFN Erasing an entry Schedule alarm entries are not erased automatically after the schedule alarm sounds Erase unwanted entries 1 MMenuN right soft key a a MSelectN 2 MListN a MbN Select the desired entry 3 MMenuN a MbN Erase a MSelectN 4 MbN Yes a MSelectN a MOFFN Erasing all...

Page 33: ... A handset can cancel its own registration to the base unit or other handsets registered to the same base unit This allows the handset to end its wireless connection with the system 1 MMenuN right soft key 131 R All handsets registered to the base unit are displayed 2 MbN Select the handset you want to cancel a MSelectN 3 MbN Yes a MSelectN 4 MOFFN For assistance please visit http www panasonic co...

Page 34: ...sed call disappears from the standby display if the following operation is performed by one of the registered handsets Being replaced on the base unit or charger Pressing MOFFN Phonebook name display When caller information is received and it matches a phone number stored in the phonebook the stored name in the phonebook is displayed and logged in the caller list Talking Caller ID This feature let...

Page 35: ...code caller information is customized by the unit as follows When the call is being received the Caller ID number is displayed in the same format as the edited number After the call has ended the caller s phone number is displayed in the same format as the edited number when reviewed from the caller list For example you can use this feature to set the unit to ignore the area code of callers in you...

Page 36: ...ht soft key 328 2 MOFFN Note R When the answering system is turned on is displayed Greeting message When the unit answers a call a greeting message is played to callers You can use either your own greeting message a pre recorded greeting message Recording your greeting message 1 MMenuN right soft key 302 2 MbN Yes a MSelectN 3 After a beep sounds hold the handset about 20 cm 8 inches away and spea...

Page 37: ...ormation Operating the answering system MMenuN right soft key a a MSelectN Key Operation MDN or MCN Adjust the receiver or speaker volume during playback 1 or MFN Repeat message during playback 1 2 or MEN Skip message during playback 2 3 Enter the Settings menu 4 Play new messages 5 Play all messages 6 Play greeting message 76 Record greeting message 8 Turn answering system on MPauseN Pause messag...

Page 38: ...t beeps 2 times every minute until you listen to the messages if the Handset beep setting is turned on The default setting is Off 1 MMenuN right soft key 339 2 MbN Select the desired setting a MSaveN a MOFFN New message alert by a call This feature allows you to receive a notification by phone when new messages are recorded The base unit calls a phone number you specify You can then operate the an...

Page 39: ...You must enter your remote access code page 39 and then press 4 to play new message 1 MMenuN right soft key 338 2 MbN Remote code a MSelectN 3 MbN Activate or Inactivate a MSaveN a MOFFN Listening to messages After you answer the new message alert you can listen to the messages as follows n When the remote access code is set to Inactivate Press 4 to play the new message during the announcement n W...

Page 40: ...vailable remote commands page 40 Note R If you do not press any dial keys within 10 seconds after a voice guidance prompt the unit disconnects your call Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you Key Operation 1 Repeat message during playback 1 2 Skip message during playback 4 Play new messages 5 Play al...

Page 41: ...ng system turn off the answering system page 36 R To use this unit s answering system rather than the voice mail service provided by your service provider telephone company please contact your service provider telephone company to deactivate your voice mail service If your service provider telephone company cannot do this Set this unit s Ring count setting so that this unit s answering system answ...

Page 42: ...ted to your smartphone and the apps installed on your smartphone Trademarks R Android is a trademark of Google Inc R iPhone and iPad are registered trademarks of Apple Inc R Wi Fi is a registered mark of the Wi Fi Alliance R All other trademarks identified herein are the property of their respective owners Network settings Before you begin Confirm the following before you configure the base unit t...

Page 43: ... procedure explained in Typical configuration DHCP page 42 or Simplified configuration WPS DHCP page 43 use the procedure below to set the base unit s IP settings manually if necessary This procedure is not necessary for most users 1 MMenuN right soft key 500 2 MbN Manual Static a MSelectN 3 MbN Select the desired item a MSelectN 4 Enter the desired setting a MOKN R Press MFEN to move the cursor i...

Page 44: ... landline calls Confirming network status 1 MMenuN right soft key 526 2 MbN and MFEN Display the desired information a MOFFN Confirming your wireless router s Wi Fi signal strength 1 MMenuN right soft key 537 2 Confirm the signal strength a MOFFN Resetting the base unit s network settings All network related settings will be reset to the default settings No other information will be deleted 1 MMen...

Page 45: ...222 333 4444 VM access number Pauses Password PPPP 8888 To erase the voice mail access number 1 MMenuN right soft key 331 2 Press and hold MClearN until all digits are erased a MSaveN a MOFFN Voice mail VM tone detection Your service provider telephone company sends special signals sometimes called voice mail tones or stutter tones to the unit to let you know you have new voice mail messages If yo...

Page 46: ...k tel line R The supplied telephone line cord has not been connected yet or not connected properly Check the connections page 9 Error R Recording was too short Try again Invalid R There is no handset registered to the base unit matching the handset number you entered R The handset is not registered to the base unit Register the handset page 32 Memory full R The phonebook memory is full Erase unwan...

Page 47: ... pressing MOFFN at all other times R LCD backlight is set to Off while on charge Change the setting page 24 I cannot hear a dial tone R Make sure that you are using the supplied telephone line cord Your old telephone line cord may have a different wiring configuration R The base unit s AC adaptor or telephone line cord is not connected Check the connections R Disconnect the base unit from the tele...

Page 48: ... registered to the base unit Register it page 32 Noise is heard sound cuts in and out R You are using the handset or base unit in an area with high electrical interference Re position the base unit and use the handset away from sources of interference R Move closer to the base unit R If you use a DSL ADSL service we recommend connecting a DSL ADSL filter between the base unit and the telephone lin...

Page 49: ...nit Disconnect the other equipment and try again Caller information is displayed or announced late R Depending on your service provider telephone company the unit may display or announce the caller s information at the 2nd ring or later R Move closer to the base unit Caller information is not announced R The handset ringer volume is turned off Adjust it page 14 23 R The Talking Caller ID feature i...

Page 50: ...hone company page 41 I cannot operate the answering system remotely R The remote access code is not set Set the remote access code page 39 R You are entering the wrong remote access code If you have forgotten your remote access code enter the remote access code setting to check your current code page 39 R The answering system is turned off Turn it on page 40 The unit does not emit the specified nu...

Page 51: ...i Fi and IP settings using the procedure described in Confirming network status page 44 R If your wireless router s client isolation feature a feature that prevents wireless devices connected to the same wireless router from communicating with each other is turned on your base unit and your smartphone will not be able to communicate with each other Refer to the operating instructions included with...

Page 52: ...router to use MAC address filtering R Make sure you add the base unit s MAC address to the list of authorized MAC addresses If the base unit s Wi Fi repeater mode feature is turned on the base unit has two MAC addresses MAC addr Client and MAC addr AP Add them both to the list Wrong password is displayed R You entered the wrong password when configuring the base unit to connect to your wireless ro...

Page 53: ...e notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notic...

Page 54: ...ation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit ...

Page 55: ...erna firmemente en la unidad 2 Mantenga el enchufe en posición horizontal y ganche el cable para sujetarlo 3 Conecte el adaptador de corriente alterna a la toma de corriente 4 Conecte el cable de la línea telefónica a la unidad y a la toma telefónica de una sola línea RJ11C hasta que escuche un clic 5 Se requiere un filtro DSL ADSL no incluido si tiene este tipo de servicio Nota L Use solo el adap...

Page 56: ...Menú tecla de función de la derecha 112 s r Español s Fecha y hora Auricular 1 tecla de función de la derecha 1 1 2 Introduzca el día mes y año actuales s OK 3 Introduzca la hora y minuto actuales 4 V Menú Guardar s OFF Guardar s OFF Guardar s OFF Cuando instale las baterías por primera vez es posible que aparezca Date and time Press Select Oprima OFF para salir Al oprimir una tecla de función pue...

Page 57: ...r Agregar Ent Nueva s Selec 3 r Nombre s Selec 4 Introduzca el nombre de la persona máx 16 caracteres s OK 5 r L Puede almacenar hasta 3 números telefónicos por cada entrada 6 Introduzca el número telefónico de la persona máx 24 dígitos s OK 7 r Grupo 1 s Selec 8 r Seleccione el grupo deseado s Selec 9 Guardar s OFF Para hacer llamadas 1 k o k 2 r Seleccione la entrada deseada s C 3 r Seleccione e...

Page 58: ... la distancia al auricular L Si ocurre el mismo problema aunque el auricular se encuentre enseguida de la unidad base llame a soporte al cliente de Panasonic al 1 800 211 PANA 1 800 211 7262 Es posible añadir otro auricular accesorio a mi unidad base L Sí puede añadir hasta 6 auriculares incluyendo los que se venden con su unidad base a una sola unidad base L Para adquirir auriculares accesorios a...

Page 59: ...0 am to 7 pm EST For hearing or speech impaired TTY users TTY 1 877 833 8855 For hearing or speech impaired TTY users TTY 1 866 605 1277 Purchase Parts Accessories and Owner s Manual online for all Panasonic Products by visiting our Web Site at http www pstc panasonic com or send your request by E mail to npcparts us panasonic com You may also contact us directly at 1 800 332 5368 Phone 1 800 237 ...

Page 60: ...This Limited Warranty is extended only to the original purchaser and only covers products purchased as new Online Repair Request To submit a new repair request and for quick repair status visit our Web Site at http www panasonic com repair Telephone Repair Request You may contact us at 1 800 211 PANA 7262 When shipping the unit carefully pack in a padded shipping carton include all accessories and...

Page 61: ...e or re install an installed unit if applicable travel to and from the servicer The items listed are not exclusive but are for illustration only ALL EXPRESS AND IMPLIED WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implie...

Page 62: ...te and time 12 Dialing mode 13 Direct command code 21 Display Clock 24 Color 24 Contrast 24 Display mode 24 Language 12 LCD backlight 24 Wallpaper 24 E Eco mode 10 Equalizer 15 Error messages 46 F Flash 15 25 G Groups 18 H Handset Deregistration 33 Name 31 Registration 32 Hold 14 I Intercom 16 K Key detector 23 26 Key tone 24 L Line mode 25 M Making calls 14 Missed calls 34 Mute 14 N Noise reducti...

Page 63: ...Speaker 14 63 Index ...

Page 64: ...it our Web site http www panasonic com help L FAQ and troubleshooting hints are available For your future reference We recommend keeping a record of the following information to assist with any repair under warranty Serial No Date of purchase found on the bottom of the base unit Name and address of dealer Attach your purchase receipt here Two Riverfront Plaza Newark NJ 07102 5490 Panasonic System ...

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