Novell SUPPORT ADVISOR User Manual Download

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Novell

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AUTHORIZED DOCUMENTATION

Novell Support Advisor user Guide

Support Advisor

April 2010

User Guide

Summary of Contents for SUPPORT ADVISOR

Page 1: ...Novell www novell com novdocx en 16 April 2010 AUTHORIZED DOCUMENTATION Novell Support Advisor user Guide Support Advisor April 2010 User Guide...

Page 2: ...and the trade laws of other countries You agree to comply with all export control regulations and to obtain any required licenses or classification to export re export or import deliverables You agre...

Page 3: ...Trademarks For Novell trademarks see the Novell Trademark and Service Mark list http www novell com company legal trademarks tmlist html Third Party Materials All third party trademarks are the prope...

Page 4: ...4 Novell Support Advisor user Guide novdocx en 16 April 2010...

Page 5: ...unning Support Advisor 9 1 4 1 Encrypted Database Option 9 1 4 2 Understanding Support Advisor User Interface 9 1 4 3 Home View 10 1 4 4 Analyze View 11 1 4 5 Archives View 11 1 4 6 Settings View 11 2...

Page 6: ...6 Novell Support Advisor user Guide novdocx en 16 April 2010...

Page 7: ...ollected the connection is terminated so network and device load is minimized The gathered data is then consolidated into a dashboard view that shows critical patterns in red and good patterns in gree...

Page 8: ...and password 1 3 Installation 1 3 1 Installing Novell Support Advisor Download the Novell Support Advisor software package from support novell com advisor Extract the Support Advisor package to a fol...

Page 9: ...secure database however none of your server credentials will be saved Figure 1 1 Novell Support Advisor 1 4 1 Encrypted Database Option Enter password and hit create encrypted database 1 4 2 Understa...

Page 10: ...Advisor user Guide novdocx en 16 April 2010 1 4 3 Home View The Home View is essentially the Support Advisor title page It provides links to all the Support Advisor functions Figure 1 2 Novell Support...

Page 11: ...ection group or custom The Custom Archive view allows you to access previously created archives and load them into your NSA client for analysis 1 4 6 Settings View The Settings view displays the Suppo...

Page 12: ...ocation Default usr bin perl NOTE Perl is not typically available on standard Windows installations The Windows version of Novell Support Advisor ships with an open source version of Perl that is laid...

Page 13: ...When enabled the client will contact the update server on client startup to scan for potential updates Default Enabled Select Novell Update Server or a custom server that pulls Support Advisor pattern...

Page 14: ...14 Novell Support Advisor user Guide novdocx en 16 April 2010 Figure 1 6 Update Tab...

Page 15: ...rvers for analysis NMAP Discover NOTE Note You must first download and install NMAP from nmap org http nmap org PING Discover CSV import to add multiple servers Please follow the CSV Help Icon for fur...

Page 16: ...2 Verify Connections If NSA cannot connect to a server using the address and the credentials provided it will display a red exclamation mark Double click on the server to change the address or the lo...

Page 17: ...Connections 17 novdocx en 16 April 2010 NMAP View Figure 2 2 NMAP View NMAP Details Figure 2 3 NAMP Details...

Page 18: ...18 Novell Support Advisor user Guide novdocx en 16 April 2010 PING Discover Figure 2 4 PING Discover Figure 2 5 PING Discover...

Page 19: ...se Figure 2 6 Groups Functionality 2 2 1 Group Management 1 Select the Group you have just created Select group management 2 Select the servers in the left table one a time using the single blue arrow...

Page 20: ...20 Novell Support Advisor user Guide novdocx en 16 April 2010 Figure 2 7 Group Management...

Page 21: ...e issues found You can also create an html report of your analysis 3 2 Additional Resources Join the Novell Support Advisor Community http forums novell com novell product support forums novell suppor...

Page 22: ...L ALL NOPASSWD ALL NOTE If Novell Support Advisor fails at completing all of its needed tasks you may want to consider changing the default timeout for the sudo user which forces a currently unhandled...

Page 23: ...ls package on the target server if it is not installed or an older version is detected NOTE Supportutils is an information gathering tool used by Novell Technical Services which is now shipping with S...

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