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PROFUSION iS BASIC CONNECTIVITY TROUBLESHOOTING
MOOD:
ProFusion iS Basic Connectivity Troubleshooting
Note: Your ProFusion iS needs to remain on at all times in order for it to successfully connect for updates.
Verifying the Ethernet Cable Is Properly Connected
STEP 1
Verify there is an Ethernet cable properly connected to the Ethernet port, located on the rear of your ProFusion iS, and your
network equipment (router, hub, or switch).
If there is not an Ethernet cable presently connected to the Ethernet port of your ProFusion iS and your network
equipment, proceed to STEP 2.
If there is an Ethernet cable already connected to the Ethernet port of your ProFusion iS and your network equipment,
skip to STEP 3.
STEP 2
Connect one end of the CAT5 Ethernet cable to the Ethernet port of your ProFusion iS, and the other end of the
cable to your network equipment (router, hub, or switch). Once the cable has been connected, reboot your
ProFusion iS.
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Press the STANDBY button once (do not hold the button in).
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In approximately 10 seconds your ProFusion iS will enter a Pause Mode. At this time playback on
the zones will stop.
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Once your ProFusion iS is in Pause Mode; press the STANDBY button one more time to
complete the shutdown process. This will take approximately 20 seconds.
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Wait 15 seconds, then press the STANDBY button to power on you ProFusion iS
Once playback has started, proceed to STEP 3.
STEP 3
Verify the LINK light, the green LED located on the front of the ProFusion iS, is illuminated.
If the LINK light is not on, proceed to STEP 4.
If the LINK light is on, skip to STEP 5.
STEP 4
Replace the Ethernet cable (see STEP 2) and verify the LINK light on the front is illuminated.
If the LINK light is on, proceed to STEP 5.
If the LINK light is still not on, confirm the network jack being used is live. If yes, contact Mood Media (See
“Contacting Mood”).
