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How to Use This Guide

This guide provides brief instructions for commonly 
used 

SUPERSET 420

 telephone features.  Some of 

these features are accessed by using the function 
keys on your telephone. In the instructions in this 
guide, the function keys are represented by upper 
case words (e.g., MESSAGE).

The three blue softkeys on your telephone set allow 
you to access many more telephone features.  These 
keys are unlabeled because their functions can 
change.  The SUPERKEY  allows you to access the 
many functions available on the softkeys. In the 
instructions in this guide, the softkey labels that 
appear in the Main Display are presented in italic text 
(e.g., 

TurnOn

).

The instructions for each operation assume that the 
first step is to lift the handset or press the SPEAKER 
key, unless otherwise stated.

Keys, Indicators and Displays

1. 

SUPERKEY:

  for programming Personal Keys, 

and accessing special set features.

2. 

Softkeys

 

(blue keys under the Main Display)

:

  

for performing the commands shown in the Main 
Display.

3. 

Personal Keys:

  can be programmed as line 

select, speed dial, or feature access keys.

4. MESSAGE Key:

  for sending and responding to 

messages.

5. 

HOLD

 

Key

 

(red key)

:

  for placing calls on hold.

6. 

SPEAKER

 

Key:

 

 for turning the set speaker on 

and off.

7. 

REDIAL Key:

  for redialing the last dialed 

number.

8. 

CANCEL Key:

  for canceling call features in 

progress.

9. 

TRANS/CONF  Key:

 

 for transferring calls and 

setting up conference calls.

10. 

MICROPHONE Key:

  for turning on and off the 

microphone (a privacy feature) during an onhook 
call.

11. 

VOLUME TONE CONTRAST 

 

and

 

VOLUME TONE CONTRAST 

 

Keys:

  for 

changing the volume of the handset receiver, the 
volume and pitch of the ringer, the volume of the 
speaker, and adjusting the contrast of the Main 
Display.

12. 

Line Status Display:

  shows which Personal 

Keys are active, and their status.

13. 

Main Display:

  shows SUPERKEY instructions 

and Softkey labels, time and date, call status, 
messaging and system error information.

14. 

Message Lamp:

  When flashing, it indicates 

that a message is waiting.  When it is on steady 
during a call, a message can be sent.

15. 

Microphone Lamp

:  When lit, it indicates that 

the microphone is on.

Personal Keys, Line Select Keys, and Feature 
Keys

Your 

SUPERSET 420

 telephone has 12 personal 

keys, including your prime line (your listed number).  
A Personal Key can be programmed in CDE as a Line 
Select Key to access a telephone line with an 
“appearance” of the line located in the Line Status 
Display directly across from each Line Select Key. 

You can access another line just by pressing its Line 
Select Key.  The Line Appearance indicators show 
you the status of the lines which are programmed on 
your set.

When a line is ...

the line appearance is ...

Idle

off

Busy

solid on

Ringing

flashing slowly

On hold at your set

flashing rapidly

On hold at another set

flashing in a slow on, fast off cycle on
your set’s Line Appearance

A Personal Key can also be programmed as a Speed 
Call Key for single keystroke calling to a frequently 
called number.  When you make a speed call, the 
indicator for that key turns on.

A Personal Key can also be programmed as a 
Feature Key for quick access to an often used 
feature. When you turn on a feature using the feature 
key, the indicator for that key turns on.

Summary of Contents for SUPERSET 420

Page 1: ...k call 11 VOLUME TONE CONTRAST and VOLUME TONE CONTRAST Keys for changing the volume of the handset receiver the volume and pitch of the ringer the volume of the speaker and adjusting the contrast of the Main Display 12 Line Status Display shows which Personal Keys are active and their status 13 Main Display shows SUPERKEY instructions and Softkey labels time and date call status messaging and sys...

Page 2: ...n the telephone away from noise sources Throughout this guide instructions will assume that you have already lifted the handset or pressed SPEAKER for onhook dialing In some cases an operation must be performed either using the handsetorin onhook mode and you will be instructed accordingly CALL TRANSFER The TRANS CONF Key You can transfer a caller to another extension using TRANS CONF to put the c...

Page 3: ...elephone rings When the user answers you are connected Wait On a Busy Line If the extension you are calling is busy press Wait DO NOT replace the handset The called party hears Camp On tone and can swap to your call or when they hang up his her telephone will ring Intrude On a Busy Line You can only intrude on a busy line if you have an Intrude feature key programmed on your SUPERSET 420 Press the...

Page 4: ...at is a Pickup Group Your telephone can be programmed into a pickup group Anyone in the group can answer or pick up a call to any other extension in the group To pick up calls to your group press the Pickup softkey This feature ensures that all calls are answered Answer a Call For Your Pickup Group Lift the handset or press SPEAKER If the ringing telephone is in your pickup group the Pickup softke...

Page 5: ...ur set s Main Display Press MESSAGE MESSAGE CENTER appears Press Yes or No If No is pressed CALL ME BACK appears Press Yes or No The name of the caller e g Msg Centre is shown Press More to see the rest of the message if it is longer than 16 characters Press Call to place a call to the person who left the message Press Callback to leave a Callback message if the line is busy or unanswered This sof...

Page 6: ...ssed Press Save to save the entered number on that key KEY SAVED appears in the display Press another key to program another speed call Press SUPERKEY again to exit You can use these instructions to change a speed call number already programmed An old speed call number is erased when you overwrite it with a new number Use a Saved Speed Call Number Press the desired Personal Key The programmed numb...

Page 7: ...u want a reminder to go to a meeting make a call etc Set a Timed Reminder Press SUPERKEY Press No until TIMED REMINDER appears in the display Press Yes ENTER TIME HH MM appears in the display Dial 4 digit time in 24 hour format e g 0230 for 2 30 Press Save REMINDER SAVED appears briefly in the display When the Timed Reminder Rings Press Confirm The date and time display returns Change a Timed Remi...

Page 8: ... Forwarding Press SUPERKEY Press No until CALL FORWARDING appears in the display Press Yes ALWAYS appears in the display Press Next until the desired type of Call Forwarding is displayed Press Review Press Program Enter the destination number at the TO prompt Press the softkey to correct errors Press Save Call Forwarding is programmed Display Current Forwarding Press SUPERKEY Press No until CALL F...

Page 9: ...imed reminder settings and line select key designations To display any of the information listed above press SUPERKEY followed by either a Personal Key or a softkey to select the feature information that you wish to view Check Personal Key Programming Press SUPERKEY Press a Personal Key The line number speedcall number or feature that is programmed for that key appears on the display Press Change ...

Page 10: ...HT SERVICE You can change the telephone system into DAY NIGHT1 or NIGHT2 service from the set and query the mode currently in operation Thisfeature is primarily for an unattended telephone system or a remote node of a network Select Night Service Press SUPERKEY Press No until NIGHT SERVICE appears on the display Press Yes The current service mode is displayed DAY SERVICE NIGHT 1 or NIGHT 2 Press C...

Page 11: ...it may not function unless that feature has also been enabled for your telephone in CDE List of Feature Keys Available FEATURE ACCESS CODES Feature access codes are used to activate system features on the SUPERSET 420 telephone In general to activate a feature dial the feature access code for that feature Feature access codes are set by your Communications Department You can use the following tabl...

Page 12: ......

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