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Wireless Broadband Modem

PCMCIA

User Guide

Version 1.2

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Summary of Contents for PCMCIA

Page 1: ...Wireless Broadband Modem PCMCIA User Guide Version 1 2 ...

Page 2: ... text the IPWireless logo icon and Wireless Broadband Modem are trademarks of IPWireless Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products IPWireless Inc disclaims any proprietary interest in trademarks and trade names ot...

Page 3: ...Required Equipment 10 Package Contents 11 User Guide 11 Installation CD 11 Other Informational Material 11 Chapter 3 Installation and Registration 12 How To Install the computer Client Software 12 How To Find the Best Radio Signal 14 How To Connect the Modem to the Computer 15 How To Perform Registration 15 Windows Operating System Patches 16 Windows Internet Configuration Setting 16 Chapter 4 Con...

Page 4: ... Failure 28 Software Upgrade Warning 28 Appendix E Technical Specifications 29 Appendix H Error Messages 30 Microsoft Remote Access Service RAS Error Codes 32 Wireless Broadband Modem Extended Errors 35 Regulatory Information 39 North America and Canada 39 Europe 40 Statements of Conformity 40 ...

Page 5: ...oadband Modem doesn t require an outdoor antenna telephone jack or additional home or office wiring What s more the Wireless Broadband Modem connects to the Internet through radio access you will never encounter dial up busy signals or need to install an extra line to access the Internet and use the telephone at the same time The speed at which your Wireless Broadband Modem will perform is depende...

Page 6: ...xpose the Wireless Broadband Modem to extreme hot over 131 F 55 C or cold under 14 F 10 C temperatures Do not leave the Wireless Broadband Modem in a motor vehicle parked in direct sunlight for more than fifteen minutes Do not expose the Wireless Broadband Modem to open flames Do not alter the antenna or substitute any other antenna Doing so may be unsafe Switch your Wireless Broadband Modem off w...

Page 7: ...nes and the standards previously identified To comply with the FCC RF exposure rules the modem has been evaluated against the Maximum Permissible Exposure MPE limits defined in Section 1 1310 of the FCC rules for the uncontrolled environment During normal operation the modem should be kept a minimum distance of 20cm 8 inches away from the user and other persons to ensure compliance with the MPE li...

Page 8: ...f period to avoid confusion with the PLMN Searching phase Attach Dialler Warning Off Flashing USIM Failure Flashing Off Software Upgrade Warning Flashing Flashing in phase Post Failure Flashing Flashing out of phase Power Button Z Transmit Receive Indicator 2 Amber LEDs YConnection Status Indicator 1 Green LED X Power On Off 1 RED LED Red LED Indicator SIM Card Holder Patch Antenna Connector Inter...

Page 9: ...ixed to the rear of a laptop computer hinge up display For exceptional fringe area conditions an external antenna could be connected to the antenna socket on the PCMCIA card This antenna is not supplied The external antenna may be mounted in one of two ways Using the suction pad shown in the photograph on page 8 this is for a smooth surface such as a window it will not adhere to a textured surface...

Page 10: ...trative privileges required Microsoft Windows XP Home Administrative privileges required Microsoft Windows XP Professional Administrative privileges required Memory Minimum 64 megabytes MB of RAM 128 MB recommended Connector PCMCIA drive bay Display VGA or Super VGA recommended monitor with the following settings Screen resolution set to at least 800 x 600 Free disk space required 20 megabytes MB ...

Page 11: ...allation CD includes the computer Client Software operating system patches TCP configuration files and an HTMLHelp version of this guide Other Informational Material Your Wireless Broadband Modem packaging may contain additional informational material pertaining to the use or care of the Wireless Broadband Modem within your service area Please review all such information carefully before using the...

Page 12: ...rd will now guide you through the installation screens described on the following pages Follow the on screen prompts to complete the installation 2 License Agreement Screen The use of the Wireless Broadband Modem is subject to acceptance of the License Agreement Scroll through the display window to read the entire agreement The installation of the computer Client Software will proceed only if you ...

Page 13: ...Wireless Broadband Modem User Guide 13 ...

Page 14: ...e seconds 3 The Wireless Broadband Modem will then attempt to search for the best radio signal and will display an indication that it has been able to find a signal by means of varying the PCMCIA lights on the modem display 4 Using the dialler application on the PC the signal strength indication shown on the PC screen can be used as a guide for judging available signal level and positioning the wh...

Page 15: ... will communicate with the Wireless Broadband Modem and after a short delay 23 30 seconds it will attempt to establish a wireless internet connection The default Internet browser will be automatically launched and will automatically display your Service Providers Customer Registration web page Note If a connection cannot be made the computer Client Software will timeout and display a message indic...

Page 16: ...ch installation a window will be displayed stating that the computer needs to be rebooted for the patch to take effect Since the Wireless Broadband Modem will work with your original settings at a slower rate it is advised that you do not reboot here but continue with the rest of the installation Windows Internet Configuration Setting Again due to the high data speeds that the Wireless Broadband M...

Page 17: ...more detail below A single button is used to initiate Connect and terminate Disconnect the connection to the Internet This button also indicates the state of the connection since if for example the connection is currently inactive the button will be greyed out and the button text will indicate Connect The button is available regardless of which tab is currently visible The other main feature of th...

Page 18: ...tion procedure and the user should have no need to modify them manually Note that this information is actually maintained by the Windows phonebook and is extracted automatically by the computer Client Software Devices Tab This tab shows information for the currently connected Wireless modem This includes the physical communication port to which the modem is bound the modem IMEI international mobil...

Page 19: ... When the connection to the ISP has been established the status bar should indicate that the session is active and the button is now highlighted but the text changes from Connect to Disconnect For convenience the computer Client Software is automatically minimized once the connection is established but can be restored by clicking on the Service Providers icon on the taskbar 3 Go to your desktop an...

Page 20: ...UTER CLIENT SOFTWARE NO LONGER OPERATES CORRECTLY Check that the third party software listed in Appendix I is installed and if not then install Contact your Service Provider for Technical Support as needed THE WIRELESS BROADBAND MODEM DISCONNECTS UNEXPECTEDLY Check for that the PCMCIA card is pushed all the way home If the remote antenna is in use check that it is plugged in securely to the PCMCIA...

Page 21: ...ITAL SIGNATURE NOT FOUND All recent IPWireless PCMCIA drivers are approved by Microsoft and digitally signed If the version of driver you are installing is not digitally signed you may encounter an error message It is recommended that you stop the installation and obtain the latest drivers from your service provider If you cannot do this then follow the procedure below On Windows 2000 and Windows ...

Page 22: ...HTED ON THE STATUS MONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT On rare occasions the Wireless Broadband Modem Status Monitor will lose contact with the Wireless Broadband Modem The Wireless Broadband Modem Status Monitor should be shut down and restarted to clear the problem If the problem persists the computer COM port that the computer Client Software and the Wireless Broadband Modem are using ...

Page 23: ...see page 8 3 If the Modem still does not respond try restarting the PC and then restart the computer Client Software application Occasionally the PC COM port that the computer Client Software and the PCMCIA card modem are using can become locked up and cannot be freed until the PC is restarted 4 If the status bar still reports Wireless Broadband Modem not Responding contact your Service Provider f...

Page 24: ... tab Click on the Custom Level button Scroll down to the Cookies heading Click on Enable to accept all cookies After successful registration you may return to Tools Security Custom Level and click on Disable Q HOW DO I SET MY HOME PAGE A Using Microsoft Internet Explorer Go to the browser drop down Tools menu and select Internet Options Select the General tab Click Use Current in the Home Page are...

Page 25: ... check to see if there is a newer version of software and if one is available it will be automatically downloaded to the computer Q HOW DO I PERFORM A WIRELESS BROADBAND MODEM UPGRADE A Having used the Wireless Broadband Modem Dialler to obtain any new software available for the upgrade of the Modem disconnect the current internet connection The button Upgrade Modem should now be highlighted Press...

Page 26: ...ireless Broadband Modem User Guide 26 Q WHEN SHOULD I DE INSTALL THE MODEM AND OR PC SOFTWARE A You should de install the Modem and PC software only when you wish to discontinue service or change your PC ...

Page 27: ...used to indicate various activities on the modem such as ON OFF current signal strength data traffic activity and network connection status However if the modem experiences certain error conditions the display will be used to signal the condition back to the user See page 8 for details of the LED indicator states that a user might encounter ...

Page 28: ...em is indicating a particular test has failed In this scenario it is recommended the user switch off the modem and contact your Service Provider for Technical Support Software Upgrade Warning If the two LED indicators in the antenna housing of the PCMCIA are both flashing together this is indicating that a software upgrade is in progress Do not attempt to use or extract the modem until this proces...

Page 29: ...ied from host device via PCMCIA interface Environmental Temperature Normal 15 C to 35 C 59 F to 95 F Extreme short periods 10 C to 55 C 14 F to 131 F Storage 20 C to 65 C 4 F to 149 F Relative humidity Operating 25 to 75 Extreme 25 to 75 RF Performance Frequency of operation 2 5 to 2 69 GHz 2 053 to 2 082 GHz 2 01 to 2 025 GHz 1 9 to 1 92 GHz 3 4 to 3 615 GHz Transmit output power 24dBm Transmit o...

Page 30: ...ended Errors For both categories the error message is always displayed within the Connection progress region on the ISP tab To differentiate between the two error categories RAS errors are terminated with a Reason Normal disconnect whilst the Wireless Broadband Modem Extended Error text is always displayed as Reason extended error text where the extended error text is NOT Normal disconnect The fol...

Page 31: ...ended error Modem cable disconnected The following pages document these errors and where possible suggests what actions to take to correct the problem If you see an error message displayed that is not listed on the following section please call your Service Provider for Technical Support ...

Page 32: ...port is not open 619 The port is disconnected 620 There are no endpoints 621 Cannot open the phone book file 622 Cannot load the phone book file 623 Cannot find the phone book entry 624 Cannot write the phone book file 625 Invalid information found in the phone book 626 Cannot load a string 627 Cannot find key 628 The port was disconnected 629 The port was disconnected by the remote machine 630 Th...

Page 33: ...d the media INI file 668 The connection dropped 669 The usage parameter in the media INI file is invalid 670 Cannot read the section name from the media INI file 671 Cannot read the device type from the media INI file 672 Cannot read the device name from the media INI file 673 Cannot read the usage from the media INI file 674 Cannot read the maximum connection BPS rate from the media INI file 675 ...

Page 34: ...ut on the port because the computer is an IPX router 725 The IPX protocol cannot dial in on the port because the IPX router is not installed 726 The IPX protocol cannot be used for dial out on more than one port at a time 727 Cannot access TCPCFG DLL 728 Cannot find an IP adapter bound to Remote Access 729 SLIP cannot be used unless the IP protocol is installed 730 Computer registration is not com...

Page 35: ...SIM present 1 Without SIM present 2 With SIM present The recovery actions for the specific causes are as follows 1 The network does not recognize the access identifiers that you gave yourself when you registered Contact your service provider s technical support for assistance 2 Contact your service provider s technical support for assistance Service provider not supported This is normally seen whe...

Page 36: ...ng SIM card is being used 2 The SIM card is faulty Check that the SIM card being used is the one provided by your service provider If it is the correct SIM card contact your service provider s technical support for assistance Modem barred from network The modem has been barred from the network Contact your service provider s technical support for assistance Network not allowed This indicates that ...

Page 37: ...s button to view the ISP username and password and modify if necessary Also click on the Properties button and examine the phone number This must be set to 99 2 Session establishment should be attempted at a later time If the problem persists contact your service provider s technical support for assistance Disconnected by modem The modem has detected a problem with the wireless connection to the n...

Page 38: ...ess network range it must be brought back into range Once radio coverage synchronization has been re gained session establishment can be attempted SIM failure please contact service provider This only affects modems that have a SIM card present The modem is having problems accessing the SIM card Perform the following steps a Carefully remove the SIM card from the modem b Clean the SIM card s gold ...

Page 39: ...W tvibook html This device complies with part 15 of the FCC rules Operation is subject to the following two condition 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not covered in this manual must be approved in writing by the Manufacturer Changes or ...

Page 40: ...nt provisions of Directive 1999 5 EC Deutsch Hiermit erklärt IPWireless Inc dass sich dieses Wireless Broadband Modem Model XX in Übereinstimmung mit den grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie 1999 5 EG befindet The Wireless Broadband Modem will not transmit without suitable network coverage Caution Only use IPWireless approved accessories with your Wire...

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