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Payments

Global Payments

iCMP

si

Mobile POS

Quick Reference Guide

July 2019

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Summary of Contents for iCMPsi

Page 1: ...Payments Global Payments iCMPsi Mobile POS Quick Reference Guide July 2019...

Page 2: ...tection 10 Administrator Menu 10 Password Management 10 5 Change Language English French 12 6 Pairing The iCMPsi With A Mobile Device 13 To Pair with an iOS or Android Device 13 To Verify the Paired M...

Page 3: ...ttings 24 Add Clerk ID 24 Delete Clerk ID 25 Clerk Prompt 25 Clerk Wording 25 15 Terminal Security 26 Use Passwords for Protection 26 Terminal Security 26 Terminal in Its Environment 27 16 Cleaning 27...

Page 4: ...lobal Payments Customer Care 2 GENERAL TIPS The following tips provided will ensure you always continue to process smoothly with Global Payments Canada 1 This reference guide contains information on t...

Page 5: ...ptions and pre configured numeric key pad and function buttons Variable on screen menus will appear in bold throughout this guide Press the corresponding screen function key below the screen to select...

Page 6: ...t of 450 mA Further full charging of the terminal battery can be done via a computer USB port Charge the terminal using the supplied USB cable Plug the USB end of the USB cable into the USB power adap...

Page 7: ...y fields such as card number and account prompts See the following examples Card number is a numeric data item To enter the value 544619999 press 5 4 4 6 1 9 9 9 9 on the keypad TRANSACTION NAME Enter...

Page 8: ...all characters programmed on that key The admin key is also designated for other special characters and is marked with a period comma pound sign and asterisk To select one of these special characters...

Page 9: ...RS Press 3 once Press F five times Enter Footer 1 Ope 5 FOOTERS Press 6 once Press F five times Enter Footer 1 Open 6 FOOTERS Press 0 once Press F two times Enter Footer 1 Open 7 FOOTERS Press 2 once...

Page 10: ...sword manager password supervisor password and clerk password Administrator Password Your default Administrator name is 1 and the pre set administrator password is 1234567P Your administrator password...

Page 11: ...s cannot be locked out and do not expire Password Hierarchy The password hierarchy is as follows Administrator password Manager password Supervisor password Clerk password A higher level password is a...

Page 12: ...nd then press Enter 7 Terminal prompts Enter Password 8 Key in new password and press Enter 9 Press Cancel to return to the idle screen NOTE Your default manager password supervisor password and clerk...

Page 13: ...or password and press Enter 4 Press 3 to select Setup Menu 5 Press 2 to select Communications 6 Press 2 to select Bluetooth 7 Press 1 to select Pair Device 8 Select the device type you would like to p...

Page 14: ...ithin range Select the name of the mobile device that you would like to pair with and then enter the PIN code on the iCMPsi to establish the connection NOTE The same PIN code must be entered on both i...

Page 15: ...firmly in place 5 Remove the card only when the application indicates the transaction is complete CAUTION Leave the chip card in the reader until the transaction is complete Premature card removal wil...

Page 16: ...e iCMPsi has a row of four status lights at the top of the terminal that will activate during a contactless transaction the first status light left hand side will be lit steadily to indicate that the...

Page 17: ...Customer and the cardholder presses Enter to confirm the transaction amount 5 If tip is enabled the customer can select either 1 Tip Percentage 2 Tip Amount or 3 No Tip If Tip Percentage is selected t...

Page 18: ...if enabled and press Enter 3 Enter the invoice if enabled and press Enter 4 Terminal displays Pass Terminal to Customer and the cardholder presses Enter to confirm the transaction amount 5 If tip is...

Page 19: ...resses Enter to confirm the transaction amount 3 If tip is enabled the customer can select either 1 Tip Percentage 2 Tip Amount or 3 No Tip If Tip Percentage is selected the cardholder can select one...

Page 20: ...oid and proceed to step 6 4 Press the key that corresponds to the desired search option NOTE Cust PO option is for commercial cards only 5 Enter the transaction number from the original receipt and pr...

Page 21: ...press Enter 3 Enter invoice if enabled and press Enter 4 Hand the terminal to the cardholder 5 Cardholder inserts swipes the credit card number or merchant manually enters card number 6 If card number...

Page 22: ...return amount including tip and cashback and press Enter 4 Press Enter and hand the terminal to the cardholder 5 The cardholder inserts or swipes the credit card 6 For debit returns pass the terminal...

Page 23: ...s to close the batch 6 The terminal will display Approved after a successful settlement These transactions will be processed and your account s will be credited The funds will be available in your acc...

Page 24: ...s above 14 CLERK SETTINGS The terminal application allows you to track transactions by individual clerk From the clerk menu the user has the option to add or delete clerk ID Add Clerk ID This option a...

Page 25: ...prompted for either the ID or ID plus Name If there is at least one record in the open batch or pre auth batch the error message MUST SETTLE BATCH or PRE AUTH EXISTING is displayed and the user is not...

Page 26: ...ze fraud and theft ensure that you keep the iCMPsi terminal securely located at your place of business If there is a point in time when your device isn t secured please check the serial number at the...

Page 27: ...cable and ensure the power is off Good rules for proper cleaning of the terminal are Do not clean the electrical connections Do not use in any case solvents detergents alcoholic or abrasive products a...

Page 28: ...adjustments or repairs to this product Contact Global Payments Customer Care at 1 800 263 2970 Service conducted by parties other than authorized Global Payments representatives is not permitted 18 TE...

Page 29: ...ccessible to the user 50 transactions over 3 days minimum before recharging Charging via micro USB Terminal Dimensions Length 116 mm 4 56 in Width 68 mm 2 68 in Depth 14 mm 0 55 in Weight Terminal 115...

Page 30: ...30 2019 Global Payments Inc All rights reserved SM 191985 v1 0EN...

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