Ingenico group swipen Move 5000 Quick Start Manual Download | Manualshive

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Merchant Services

Quick Start Guide

Move 5000

Version 1.0

Payment Solutions

100% tailored to your business

Merchant Services

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Summary of Contents for swipen Move 5000

Page 1: ...Merchant Services Quick Start Guide Move 5000 Version 1 0 Payment Solutions 100 tailored to your business Merchant Services ...

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Page 3: ...tooth Base Setup 6 Switching Bluetooth to WiFi 6 WiFi Network Setup and Profile Creation 7 The Chip Card Reader 8 Chip Pin Transactions Sale 8 Chip Pin Transactions Refund 9 Contactless Sale 9 Mail Order Transactions Sale 10 End of Day report 11 Changing the paper roll 12 Tips Advice 13 ...

Page 4: ... socket or router and the other side to the socket located on the rear of your base unit Finally connect the power supply unit into the power socket on your base unit and to the mains power After a short initialisation process the terminal will display READY or an idle logo Power socket Ethernet socket USB Connection ports Serial connection ports SAM 1 connector SIM Card SIM 2 or SAM 3 connector ...

Page 5: ... key also cancels transactions Confirmation key Pressing is used to confirm anything that has been typed into the terminal Paper feed key To test the feeding of the paper through the printer press and hold Connectivity The Move 5000 is a Multi Comms terminal meaning you can connect via Ethernet MobileNetwork or Wi Fi Bluetooth To setup a mobile connection on the terminal you simply need to insert ...

Page 6: ...figuration select Base then Association and New Base The screen will then read Association successful Switching Bluetooth to WiFi In order to switch the connectivity between Bluetooth and Wi Fi you will need to enable Wi Fi and disable Bluetooth If the Bluetooth icon is present at the top of the screen follow these instructions to turn it off If not go straight to WiFi Network Setup To turn off Bl...

Page 7: ... screen Press to return to the idle screen The WiFi symbol at the top will have turned green WiFi Network Setup profile creation Wi Fi configuration requires creating a profile Several profiles can be created if connection is required to more than one access point In this case you can choose an active profile or let the terminal connect to the best available access point Please note Setting up a W...

Page 8: ...reen enter the sale amount for the transaction and press For example enter 12 34 as 1234 The customer must enter their PIN code NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE After the customer has entered their PIN and pressed they will be prompted to return the terminal to you The terminal will now connect to the acquirer for authorisation if the transaction is authorised then an AUTH CODE wil...

Page 9: ...he signature on the merchant copy with that on the card If the signature is valid then press otherwise press The terminal will then print the customer copy Contactless Sale From the idle screen enter the sale amount for the transaction and press For example enter 12 34 as 1234 If you make a mistake press and re enter the amount The cardholder should present their card payment device against the co...

Page 10: ...der s postcode e g EH52 5SH is 525 followed by and then the numbers from the cardholder s address e g 51 High Street is 51 followed by Note If you do not know any of these then you can press the green key without entering anything to bypass the check when appropriate Enter the sale refund amount and press The terminal will connect to the acquiring host to obtain authorisation The terminal will dis...

Page 11: ...s MUST be done at the end of each day that you trade BANKING Indicates total value of transactions that have been processed and shows that the totals have been confirmed by the acquirer X REPORT Shows the breakdown of transactions in different ways enabling you to check off against individual receipts and the BANKING report Z REPORT Exactly the same as the X REPORT except that the Z REPORT resets ...

Page 12: ...end of the new roll leaving the end free hold the paper roll and carefully place into the printer compartment as shown in above with the paper feeding up from the bottom Holding the free end of the paper and the terminal close the printer cover and push firmly until it locks While your terminal is displaying the idle screen press and hold to ensure that the paper feeds correctly ONLY OPEN THE PRIN...

Page 13: ...ion and phone for authorisation for that card PIN TRIES EXCEEDED If the terminal displays this message then the cards PIN has been locked by the cardholder They must contact their card issuer or use an ATM to unlock the PIN if they know the PIN DUPLICATES To print a duplicate of the last transaction processed press three times then select DUPLICATE and press ...

Page 14: ...tails below 01933 201424 info swipen co uk We are open Monday to Saturday 08 00 to 23 00 Sundays Bank Holidays 10 00 to 17 00 Closed on Christmas Day For further information on terminal functionality please call the terminal helpdesk or download your Terminal User Guide from https ingenico co uk smart terminals user guides ...

Page 15: ...damage or injury that may be incurred as a result of any errors or inaccuracies The product is varied to suit requirements and as such some features may vary or be disabled This document should be accepted as a guide only to the use of the product In the effort for continued improvements in design and quality products features and information regarding setting up installation and use of all Ingeni...

Page 16: ...Merchant Services ...

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