Ingenico group EX8000 User Manual Download

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28-32,Boulevard de Grenelle, 75015 PARIS - FRANCE/ (T)+33(0)1 58 01 80 00 / (F)+33 (0)1 58 01 91 35
Ingenico-SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

User

uide

Model

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AXIUM EX8000

Summary of Contents for EX8000

Page 1: ...WWW ingenico com 28 32 Boulevard de Grenelle 75015 PARIS FRANCE T 33 0 1 58 01 80 00 F 33 0 1 58 01 91 35 Ingenico SA au capital de 47 656 332 317 218 758 RCS Nanterre User Guide Model AXIUM EX8000 ...

Page 2: ... off the terminal 8 3 2 Reading cards 8 3 3 Usage of Front scanner 9 3 4 USB type C 10 4 Installation 10 4 1 Recommendations 10 4 2 Installing modules 11 4 3 Battery 13 4 4 Visual Impaired Accessory 14 5 Recommendations 14 5 1 Safety 15 5 2 Security of your terminal 18 5 3 Fixed installation 19 5 4 Cleaning the terminal 19 5 5 Transport and storage 20 6 Standard 20 7 Troubleshooting 23 ...

Page 3: ...safety Maintenance should only be provided by ingenico authorized technician Failure to comply with these instructions will void the manufacturer s responsibility Afin d assurer les meilleures performances et votre sécurité utiliser seulement le bloc d alimentation livré par le fabricant avec le produit La maintenance doit être réalisée seulement par un technicien agréé et autorisé par Ingenico Le...

Page 4: ...ply The use of a power supply with apparently similar voltage current characteristics may damage your terminal Le bloc d alimentation fournit avec votre équipement est spécialement conçu pour les terminaux de paiment Ingenico Ne pas utiliser d autres sources d alimentation L utilisation d une alimentation électrique ayant des tensions et courant similaires peut endommager votre équipement ADVICE K...

Page 5: ...2 Volume Keys 3 Scan Key 4 LCD and touch screen 5 USB Type C connector 6 Smart card reader 7 Magnetic card reader 8 Illuminate lamp of front scanner 9 Front scanner 10 Indicate LED of front scanner 11 Contactless landing zone 12 Power Key 13 Scan Key ...

Page 6: ... 18 Battery socket19 SIM 2 card slot 20 SIM 1 card slot21 Base Charging interface 22 Rear camera23 Flash 24 SAM cards slots25 Lanyard hole 26 Base Charging interface Weight 290g including battery Dimension L x W x H 170 X 80 6 X 19mm Electrical mains network 100 240VAC 50 60Hz Class II ...

Page 7: ...on the right side of the terminal a power button and a scan The terminal has a 5 99 inchscreen there are three virtual keys at the bottom of the screen Menu Homeand Back keys 2 4Touch Panel The AXIUM EX8000 is equipped with touch panel that allows you capture functions and menus by your finger or use a stylus Back Menu Home Powerbutton Scan Key Volume Scan Key ...

Page 8: ...ay show the following figure then press Power off If the battery is empty the terminal automatically shuts off Abnormal power off When the device works abnormally for example it is crashed and no actions menu popped out while pressing the power button pleaselong press the power button for 8s the device will be automatically powered off Screen saver mode Short press the power button for about 0 5s ...

Page 9: ...able card reading Contactless card Bring the card firmly up to the active zone Keep the card close to the reader during the transaction On the back LEDs are displayed to indicate transaction processing Smart card Insert the card horizontally with the metal chip facing upward and leave in position throughout the transaction 3 3Usage of Front scanner ...

Page 10: ...scan When the scan is successful the terminal will automatically turn off the beam and sound a beep 3 4USB type C There is a USB type C connector on the left side of the terminal The connector manages Host and Slave connections The connector integrates Audio Jack solution 4 Installation 4 1 Recommendations Operating conditions Ambient temperature From 10 to 50 Max relative humidity From 10 to 90 N...

Page 11: ... d ouvrir la trappe The SAM SIM connectors are located inside the terminal in a closed compartment Turn the terminal and remove the trapdoor SAM1 SAM2 and SIM1 SIM2 are identified by the engraved marks on the lower housing When introducing a SAM SIM in its slot be sure to put the cut corner as indicated on the picture Ambient temperature From 0 to 40 Ambient temperature From 20 to 70 Max relative ...

Page 12: ...to insert the bottom one first then the top one When using only one SAM card it is recommended to insert SAM1 slot bottom ADVICE SIM and SAM cards share the same form factor please do be careful to the SIM card socket position 4 2 2 MicroSD Memory Card WARNING ATTENTION Switch off the terminal before opening the trapdoor ...

Page 13: ...n the battery be charged Using the power adapter Connect the power adapter to the terminal USB type C connector located on the left side of the terminal Connect the power adapter to the power supply mains network Check the charging status on the top of the screen it means battery charging 4 3 2 Installing the battery WARNING ATTENTION Check that the terminal is not connected to the main electric n...

Page 14: ...14 24 4 4 Visual Impaired Accessory 5 Install the VI accessory on the screen 6 Take out the VI accessory 7 Recommendations ...

Page 15: ...o open the battery container Used batteries must be disposed of at the appropriated sites The lifespan of battery depends on Features used Number of charge and discharge cycles Use temperature CAUTION ATTENTION RISK OF EXPLOSION BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS RISQUE D EXPLOSION LA BATTERIE EST REMPLACÉE PAR UN TYPE INCORRECT ÉLIMINE...

Page 16: ...lsory Certificate Mark The RegulatoryCompliance Mark RCM International Efficiency MarkingProtocol Energy Star Level 6 In door use only Conformite Europe enne or CE Mark Double insulation symbol 5 Years China RoHS symbol 10 Years China RoHS symbol BSMI Taiwan PSE Mark Japan ...

Page 17: ...c US Compliance Made from recyclable material Low density version of Polyethylene LDPE Chlorinated Polyethylene CPE Risk of explosion if the battery is incorrectly replaced or is placed in a fire Dispose of batteries at a hazardous waste collection site or recycling facility SAM1 SAM2 SIM1 SIM2Readers compartment ...

Page 18: ...ctronic health appliances Your terminal is a radio transmitter which may interfere with health appliances such as hearing aids pacemaker hospital equipment etc Your doctor or the equipment manufacturer will be able to provide you with appropriate advice 7 2Security of your terminal Your device fulfills current applicable PCI PTS security requirements Upon receipt of your terminal you should check ...

Page 19: ...shield their PIN during PIN entry The device must be deployed so that oversight from other customers either in different payment lanes or in other areas of the shopping environment is prevented This may be achieved through the placement of the lanes and device so that the customer is automatically positioned between the device keypad and other customers Alternatively it may be achieved by the envi...

Page 20: ...eld Packing box should be at least 15cm above the ground and be away from heat cold window or air inlet source at least 50cm 8 Standard FCC Warning This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undes...

Page 21: ...nce and Economic Development Canada regulations this radio transmittermay only operate using an antenna of a type and maximum or lesser gain approved for thetransmitter by Innovation Science and Economic Development Canada To reduce potential radiointerference to other users the antenna type and its gain should be so chosen that theequivalent isotropically radiated power e i r p is not more than t...

Page 22: ...te collection points THE PRODUCT The crossed out waste bin stuckon the product or its accessories means that the product belongs to the family of electrical and electronic equipment and waste batteries must not be thrown away but collected separately and recycles Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and...

Page 23: ...r unconnected unconnected phone line etc Try to use more than one magnetic card to test the transaction to confirm the failure is not caused by magnetic card Make sure card swiping is operated correctly Manually process the transaction instead of card reader If manual transaction works the failure may be caused by magnetic card reader Use more than one smart card to test the transaction to confirm...

Page 24: ...or information contained therein is held responsible to ingenico for the confidentiality of that information Care has been taken to ensure that the content of this document is as accurate as possible ingenico however declines any responsibility for inaccurate incomplete or outdated information The contents of this document may change from time to time without prior notice and do not create specify...

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