Hughes dishNET HT 1000 Installation Manual Download

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HT1000 Satellite Modem

Installation Guide

11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830

1039110-0001
Revision A
October 17, 2012

Summary of Contents for dishNET HT 1000

Page 1: ...HT1000 Satellite Modem Installation Guide 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 1039110 0001 Revision A October 17 2012 ...

Page 2: ...sure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular...

Page 3: ...Installing the satellite modem 12 Commissioning the modem and pointing the antenna 12 Completing the installation 12 Installation checklist 12 IFL cables 12 Connectors and connections 12 Outdoors 12 Power Source 13 Check neutral ground N G voltage 13 Grounding modem antenna radio and IFL 13 Items required for installation 13 Additional equipment 14 Conducting a site survey 14 Power supply informat...

Page 4: ...installation parameters 30 Chapter 4 Installing outdoor equipment and antenna pointing 33 Installing the IFL cable 33 Routing and connecting the IFL cable 33 IFL grounding requirement 34 Labeling the IFL cable 34 Connecting the IFL cable to the modem 35 Pointing the antenna 35 Coarse and fine pointing 36 Pointing validation 36 Ranging 36 Chapter 5 Registering and commissioning the satellite modem ...

Page 5: ... Pages 70 Status and information screens 70 System Status page 71 System Information page 72 Chapter 10 LEDS 73 Front panel LEDs 73 LAN port LEDs 75 Chapter 11 Advanced Pages 77 Accessing the Advanced Pages 77 Expanding and collapsing menus 78 Opening the Installation sub menu 78 State codes 79 Appendix A Specifications 83 HT1000 modem specifications 83 Appendix B Standards 85 Safety Operating con...

Page 6: ... Contents 6 1039110 0001 Revision A ...

Page 7: ...t in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardo...

Page 8: ...UTION signal words as part of the signal word label Other symbols may appear next to DANGER WARNING or CAUTION to indicate a specific type of hazard for example fire or electric shock If other hazard symbols are used in this document they are identified in this section Additional symbols This document uses the following hazard symbol Indicates a safety message that concerns a potential electric sh...

Page 9: ...t service by connecting a computer to a Ka band bent pipe satellite network The modem s Ethernet port connects to a computer or local area network LAN Figure 1 shows the HT1000 from the front and back Figure 1 HT1000 satellite modem front and back Terminology In this installation guide Satellite modem and modem both refer to the HT1000 satellite modem ...

Page 10: ...lains how to install commission activate and troubleshoot the HT1000 satellite modem It also contains reference information to assist you in this process Audience This guide is intended for professional installers It may also be useful for Trainers who train installers Call center operators who respond to customers calls Overview of tasks Figure 2 gives an overview of the installation commissionin...

Page 11: ... Print the Installation Reference Sheet from your installation support web site Installation summary The satellite modem is the small indoor unit IDU The outdoor unit ODU includes the antenna and radio assembly An IFL cable connects the indoor unit to the outdoor unit as shown in Figure 3 Figure 3 Satellite modem and related components Preparing for the installation Make sure you have all items re...

Page 12: ...modem to the customer s computer for activation Confirm that the customer can connect to the Web Installation checklist To help ensure a successful installation pay careful attention to the items listed below as you install the satellite modem antenna and the IFL cable IFL cables For specific cable information see Table 2 on page 18 Use only Hughes approved cables Do not exceed maximum length for ...

Page 13: ... neutral and ground at the AC power outlet If the N G voltage measures 2 VAC or greater advise the customer to have an electrician evaluate the electrical power outlet N G voltages may have a negative impact on the performance of electronic equipment Grounding modem antenna radio and IFL Adhere to Hughes grounding requirements Use only approved ground wires ground blocks lugs and clamps For detail...

Page 14: ...he modem For tools needed to install the antenna mount and antenna and point the antenna see Antenna Site Preparation and Mount Installation Guide 1035678 0001 The installation guide for the antenna model you are installing Conducting a site survey Survey the customer site to confirm that the location meets the requirements for installation of the satellite modem For complete site survey informati...

Page 15: ...sible damage due to power surges Always connect the DC power cord to the HT1000 rear panel before applying power to the power supply If you apply power to the power supply and then connect the DC power cord the satellite modem may not perform properly and could be damaged Observe the power standards and requirements of the country where it is installed If there is any reason to remove power from t...

Page 16: ...the laptop computer you use to install the modem The computer should meet the minimum requirements specified by the computer operating system manufacturer and the following networking and browser requirements Make sure your laptop is configured to support DHCP Note The satellite modem can be used with a Mac computer that meets these requirements but Mac computers are not supported as a tool for in...

Page 17: ...l on your installation support web site When you install the antenna assembly read and follow all safety alerts and instructions in the antenna installation guide and in the Antenna Site Preparation and Mount Installation Guide 1035678 0001 IFL cable Before you can install the satellite modem you must route the coaxial IFL cable between the indoor satellite modem location and the antenna Then you ...

Page 18: ... around the cable and mark SAT on the tape Hub or similar network device The customer must supply and configure the network device including required cables according to the device manufacturer s documentation Required IP address information is obtained during modem commissioning Instructions for related components This installation guide covers only installation of the satellite modem For install...

Page 19: ... IFL cable connectors Grounding Ground blocks HNS Broadband Requirements for RG 6 and RG 11 IFL Cable Connectors Ground Blocks and Ground Block Location FSB_050518_01 Antenna antenna pointing Radio assembly See the antenna installation guide for the specific antenna model you are installing For Ka band antennas see the Jupiter Antenna Pointing Guide 1039429 0001 Table 2 Related installation docume...

Page 20: ...Chapter 2 Preparing for installation 20 1039110 0001 Revision A ...

Page 21: ...t of the installation process You access the installation software through your computer s browser to perform installation tasks Prerequisites for installing the modem Make sure the installation location meets the following requirements concerning ventilation and heat sources Do not block any of the modem s ventilation openings Leave 6 inches of space around the top and sides of the modem to ensur...

Page 22: ...the modem to ensure adequate ventilation and prevent overheating Do not place the modem near a heat source such as direct sunlight a radiator heat register or vent oven stove amplifier or other apparatus that produces heat Modem operating position Install and operate the HT1000 modem only in the upright vertical position resting on its built in base as shown in Figure 5 Any other position could re...

Page 23: ...nection Open neutral incomplete connection If the outlet is wired improperly notify the customer that you are not permitted to connect the system to a faulty outlet Do not proceed with the installation until a properly wired outlet is provided 2 Connect the DC power cord to the modem s DC IN connector as shown in Figure 6 Connect the AC power cord to the three prong connector on the modem s power ...

Page 24: ...o you can perform the required installation procedures you connect your laptop computer to the modem Before connecting your laptop to the modem it is important you clear your computer s cache Clearing the cache in Internet Explorer 1 Press the Ctrl Shift Del keys The Delete Browsing History screen appears 2 Select the options as shown in Figure 7 3 Click Delete Figure 7 Internet Explorer Delete Br...

Page 25: ...gure 8 Mozilla FireFox Clear All History screen Connecting the laptop Connect your laptop to the modem 1 Use an Ethernet cable to connect your laptop computer directly to the modem s LAN port as shown in Figure 9 Do not connect the laptop to the modem through an Ethernet modem or switch Figure 9 Connecting your laptop to the modem ...

Page 26: ...r powering up the modem enter the required parameters and then complete the antenna pointing The following apply to the screen illustrations in this guide The screen illustrations are examples Values shown in these illustrations may not apply to the satellite modem you are installing Do not use values shown to install or configure the modem unless the instructions say to do so On some screens and ...

Page 27: ... Control Center home page appears as shown in Figure 11 Figure 11 System Control Center home page 4 Click the Advanced Pages icon at the top of the page as shown in Figure 12 The Advanced Configuration and Statistics page appears as shown in Figure 13 Figure 12 Advanced pages icon ...

Page 28: ...Figure 13 Advanced Configuration and Statistics page Chapter 3 Installing the satellite modem 28 1039110 0001 Revision A ...

Page 29: ... Installation on the side panel to access the drop down menu as shown in Figure 14 Figure 14 Advanced Pages Install link 4 Click the Install link to begin the installation The Input Params screen appears as shown in Figure 15 Figure 15 Terminal Installation screen Input Params ...

Page 30: ... MMM Enter degrees in whole numbers only with no decimals Degrees latitude is 1 or 2 digits 0 90 north or south Degrees longitude is 1 3 digits 0 180 east or west Examples of degrees correctly entered 5 05 42 or 112 Enter minutes as a whole number plus a decimal fraction to three places thousandths with no seconds Examples of minutes correctly entered 7 223 and 34 775 If you type a number with a l...

Page 31: ...Chapter 3 Installing the satellite modem 1039110 0001 Revision A 31 Refer to Chapter 4 Installing outdoor equipment and antenna pointing on page 33 for the next step in the process ...

Page 32: ...Chapter 3 Installing the satellite modem 32 1039110 0001 Revision A ...

Page 33: ...afety alerts and instructions in the antenna installation manual and in the Antenna Site Preparation and Mount Installation Guide 1035678 0001 Installing the IFL cable Before you can point the antenna you must route the IFL cable between the indoor satellite modem location and the antenna Then connect the modem to the radio assembly with the IFL cable Routing and connecting the IFL cable To point ...

Page 34: ...oaxial IFL cable and the ground block connecting them must meet the grounding requirements specified in the following warning You must comply with applicable local codes and the grounding requirements in Field Service Bulletin FSB HNS Broadband Requirements for RG 6 and RG 11 IFL Cable Connectors Ground Blocks and Ground Block Location FSB_050518_01 Improper grounding can result in electric shock ...

Page 35: ...with no play Make sure neither the satellite modem or the customer s computer are connected to an Ethernet device Do not connect any device to the satellite modem at this time except your laptop computer Other Ethernet devices may only be connected to the modem after it installed and commissioned Pointing the antenna Make sure you have the DAPT2 You will need this to point the antenna 1 Go outside...

Page 36: ... pointing refers to refining the antenna adjustment to point the antenna as accurately as possible Figure 19 shows fine and course pointing in progress Once pointing is completed click Next to continue Figure 19 Coarse and fine pointing detail Pointing validation Once you have finished coarse pointing use the DAPT2 to fine point the antenna The Pointing Validation screen Figure 19 shows the valida...

Page 37: ...37 1 Remove the DAPT2 and connect the IFL cable from the satellite modem to the radio assembly At this point the modem automatically begins the process of commissioning which includes registering with the NOC and related activities 2 Go back inside to complete installation of the modem ...

Page 38: ...Chapter 4 Installing outdoor equipment and antenna pointing 38 1039110 0001 Revision A ...

Page 39: ...cally installed The antenna must be pointed and the modem must have exited pointing mode Service for the modem must be configured by the service provider and the NOC and the terminal site you entered Installation must match the terminal site name configured by the service provider and NOC The satellite modem must be defined at the NOC and authorized for commissioning by the service provider Monito...

Page 40: ...er they are listed on the screen top to bottom Figure 20 Processes in progress and completed Once the registration in complete the Configuration process begins automatically Figure 21 shows Ranging Registration and Associating with Network are done Notice that two links appear on the screen Figure 21 Registration and configuration processes Click the Onsite Validation Tool link to begin the valida...

Page 41: ...rst complete the installation to the best of your ability The OVT is automated but it does require certain information and actions from you Online instructions and prompts guide you through the validation process The OVT logs the measured values and corrective actions to the Installer Support database When you successfully complete the OVT process the tool issues a sign off code that you record on...

Page 42: ...dating the installation 42 1039110 0001 Revision A Note Hughes installers will connect to the HughesNet Installation Portal If you are a VAR you may have a different way to access the OVT and validate the installation Please refer to your VAR procedures ...

Page 43: ... Installation Portal login screen opens as shown in Figure 23 Figure 23 Installation Portal installer login screen Log in to the Installation Portal 1 Enter your Installer ID as the User Name 2 Enter your Password 3 Click LOGIN The initial OVT screen appears as shown in Figure 24 ...

Page 44: ...l screen Chapter 6 Validating the installation 44 1039110 0001 Revision A 1 Select I have a Valid Hughes Service Order option 2 Enter your San 3 Enter your Service Order number 4 Click Launch 5 The first OVT screen appears ...

Page 45: ...n 1039110 0001 Revision A 45 1 Click the Refresh Site Info button to update the display 2 Select the antenna size in Step 2 on the screen 3 Choose the mount type in Step 3 on the screen 4 Click Proceed The second screen of the OVT appears as shown in Figure 26 ...

Page 46: ...is and Recommended Action fields at the bottom of the screen give you instructions on your next step Once you have completed the recommended course of action click the Completed Action button then click the Signoff button The third screen of the OVT appears as shown in Figure 27 Figure 27 OVT screen 3 ...

Page 47: ...isplayed on the screen You must enter a comment in the Provide Installation Details Below box before you click the Signoff button as shown in Figure 28 Figure 28 OVT Signoff screen 7 Click the Signoff button 8 Close the window For detailed information about the OVT see the Installer s Guide to the Ka Band Onsite Validation Tool OVT 1038091 0001 ...

Page 48: ...Chapter 6 Validating the installation 48 1039110 0001 Revision A ...

Page 49: ...be activated after commissioning is complete The link is not present after activation is completed 4 Click the Terminal Activation link as shown in Figure 29 Figure 29 Terminal Activation link Link If you see a Page not found error check the following Make sure the modem is powered on Check the Ethernet connection The orange LED on the LAN port should blink if you send data from the computer to th...

Page 50: ...lick Continue 7 After the SAN and PIN information is entered and validated a screen appears that includes the customer s name and other details as shown in Figure 31 Figure 31 Confirm screen Note It is very important that the SAN and PIN match the customer s name and address Check this information carefully and verify it with the customer 8 Click Confirm The Terminal Activation Successful screen a...

Page 51: ...Figure 32 Successful activation screen Chapter 7 Activating the terminal 1039110 0001 Revision A 51 Proceed to Chapter 8 Activating the HughesNet service for the next step in the process ...

Page 52: ...Chapter 7 Activating the terminal 52 1039110 0001 Revision A ...

Page 53: ...tomer s computer You should stay at the installation site until the customer can connect to the Internet so you can offer guidance and assistance if necessary This section give a broad overview of the activation process The operating system of the customer s PC determines the prompting sequence the customer sees Validating downloaded files Before activating service you should validate that all fil...

Page 54: ... Status screen appears Ensure that all downloads are complete as indicated by the green check marks following the procedures or tasks as show in Figure 34 Figure 34 System Status screen 3 Click the Home link on the side panel The System Control home page appears as shown in Figure 35 ...

Page 55: ...ready for service activation Prerequisites for service activation are The modem must be commissioned The modem must be connected to the customer s computer next step The customer s computer must be configured for DHCP Connecting the satellite modem to the customer s computer 1 Use an Ethernet cable to connect the satellite modem to the customer s computer as shown in Figure 36 a Disconnect the Eth...

Page 56: ...u will know what the customer should expect This summary description is not a complete description of the activation process and it does not show all the screens the customer will see during service activation The screens that follow give you an idea of what to expect during service activation Ask the customer to do the following 1 Navigate to the System Control Center home page 2 Click the Servic...

Page 57: ... the HughesNet service 1039110 0001 Revision A 57 3 The Welcome HughesNet Member screen appears as shown in Figure 37 Figure 37 Welcome to HughesNet screen 4 Click the I accept the Terms and Conditions box 5 Click Continue ...

Page 58: ...ughesNet service 58 1039110 0001 Revision A 6 The Account Registration screen appears as shown in Figure 38 Figure 38 Account Registration screen 7 Click the Register link 8 The email account screen appears as shown in Figure 39 ...

Page 59: ...count screen Chapter 8 Activating the HughesNet service 1039110 0001 Revision A 59 The customer has the option of using an existing account or creating a HughesNet email account Ask them to click the box for their choice ...

Page 60: ...mail screens 9 The customer should complete each field and click the Submit button Note If the email address is valid a green check mark appears next to the address entered If a red X appears next to the email address the address is invalid and the customer must enter a new email address 10 The system displays a confirmation screen indicating the account has been created as shown in Figure 41 Clic...

Page 61: ... screen Digital Life Now download Figure 42 describes the benefits of using Digital Life Now If the customer wants the service the customer should click the Download button to start the download The Download Digital Life Now screen appears as shown in Figure 43 If the customer clicks No Thanks the Basic Status Meter screen displays as shown in Figure 44 on page 62 ...

Page 62: ...hesNet service 62 1039110 0001 Revision A 12 On the download screen the customer should click Continue 13 If the customer selected No Thanks the customer will be directed to the Basic Status Meter screen as show in Figure 44 Figure 44 Basic Status Meter screen ...

Page 63: ...indow as shown in Figure 45 Ask the customer to select the bottom for their choice Figure 45 Status Meter conformation screen 15 If the customer selects OK the Free Download screen appears as shown in Figure 46 Click the Install Now button Figure 46 Free Download screen 16 The system displays a screen asking to install Adobe Air Figure 47 Adobe Air screen 17 The customer should click Yes to contin...

Page 64: ...letes for the Digital Life Now or the Status Meter the You are almost set screen appears as shown in Figure 48 Figure 48 Almost set screen 19 Instruct the customer to click Exit to access the my hughesnet com web page 20 Before you leave the site make sure the user can access and browse the web ...

Page 65: ...ccessing the System Control Center Prerequisites To access the System Control Center a computer with a web browser installed must be connected to the satellite modem s LAN port The System Control Center web site is hosted on the modem Consequently an internet connection is not needed To open the System Control Center double click the System Control Center shortcut on the computer desktop or follow...

Page 66: ...requires attention Refer to Indicator links on page 67 for more additional information about indicator links Figure 49 System Control Center home page before activation Figure 50 shows the System Control Center home page after activation The System Status indicator is green which means that all functions are working within normal parameters Figure 50 System Control Center home page after activatio...

Page 67: ...ge The System Status indicator also changes color to indicate the operational status of the satellite modem Figure 52 explains the colors and their meanings for the System Status indicator Figure 52 System Status indicator colors and meanings Note Hughes maintains a Fair Access Policy FAP This policy establishes an equitable balance in Internet access for all HughesNet subscribers Hughes assigns a...

Page 68: ...ystem Information System Information page General information screen that identifies software and hardware versions and satellite connection information Parameters bar The parameters bar appears at the top of all System Control Center screens as shown in Figure 53 This bar displays three important fields of information SAN Site account number SAN ESN Electronic Serial Number Diagnostic Code Used t...

Page 69: ... 54 System Control Center Help panel HELP area Welcome to HughesNet HughesNet Web Portal contains a variety of useful tools resources and information Access to the HughesNet portal is determined by the customer s service plan Additional Premium Services Gives the user access to a additional services and self help information Customer Center Navigates to the Customer Care web page where the user ca...

Page 70: ... page includes a variety of topics such as getting started and recommended browser settings Small icon on System Control Center screens Advanced Pages The icon indicated by the arrow in the following illustration opens the Advanced Pages This icon appears on all System Control Center pages For more information on the Advanced Pages see Chapter 11 on page 77 Figure 56 Advanced pages icon Status and...

Page 71: ...ted in this format on the following pages System Status page System Information page System Status page The System Status page lists parameter information vital to the proper operation of the HT1000 Available system status values as shown in Figure 57 may vary depending on how the satellite modem is configured Figure 57 System Status page ...

Page 72: ...1 Revision A System Information page The System Information page shown in Figure 58 provides system information for the satellite modem such as identification information software versions and satellite information Figure 58 System Information page ...

Page 73: ...igure 59 By their appearance on off blinking or flashing the LEDs indicate the modem s operating status The front panel LEDs are all blue when lit Figure 59 Front panel LEDS on the HT1000 Table 4 explains what the modem status is when the LEDs are on off or blinking On means the LED is continuously lit Blinking means the LED is usually on but ...

Page 74: ...distance to the satellite to calibrate transmit timing and transmit power Off Condition preventing transmission Receive ON OK Receive path is operational Blinking Receiving data Off Condition preventing receipt of data System ON Connection established with the NOC Off Condition preventing full operation Power On Red color Power is on and the modem is functioning normally Indicates overheating Flas...

Page 75: ...ter 10 LEDS 1039110 0001 Revision A 75 LAN port LEDs Green and orange LEDs on the LAN Ethernet port on the modem s rear panel indicate link status and speed as explained in Figure 60 Figure 60 LAN port LEDs ...

Page 76: ...Chapter 10 LEDS 76 1039110 0001 Revision A ...

Page 77: ...less you are a qualified installer or other technician who thoroughly understands how the satellite modem operates or unless an Installer Support representative instructs you to access the Advanced Pages for troubleshooting purposes Accessing the Advanced Pages You can access the Advanced Pages using either of the following methods On the System Control Center home page click the small icon indica...

Page 78: ... Advanced Menu on the left side of the screen to show additional selections click a menu item If you expand another menu item the previously expanded menu item collapses Opening the Installation sub menu Advanced Pages of particular interest to installers are listed in the Installation sub menu To open this sub menu click Installation as shown in Figure 63 ...

Page 79: ...er 11 Advanced Pages 1039110 0001 Revision A 79 State codes The terminal state code provides a hierarchical representation of the current status of the satellite modem The state code displays on the System Status page as shown in Figure 64 ...

Page 80: ...hapter 11 Advanced Pages 80 1039110 0001 Revision A To access the State Code monitor page 1 Access the Advanced Configuration and Statistics page 2 Expand the General menu item 3 Click State Code Monitor The State Code Monitor page appears as shown in Figure 65 ...

Page 81: ...1 Advanced Pages 1039110 0001 Revision A 81 The State Code Monitor page provides Current system state code The current state code per component process Overview of the terminal since startup and the total duration in seconds for each state code ...

Page 82: ...Chapter 11 Advanced Pages 82 1039110 0001 Revision A ...

Page 83: ...cm Operating temperature range 41 F to 104 F 5 C to 40 C Above 5 000 ft 1 524 m altitude the maximum temperature is reduced by 1 C per 1 000 ft 305 m Operating humidity range 5 to 90 non condensing Altitude Up to 15 000 ft 4 572 m Cooling method Convection Protocol support TCP IP Transmission Control Protocol Internet Protocol protocol suite Supported frequency ranges Ka band Network interface por...

Page 84: ...Appendix A Specifications 84 1039110 0001 Revision A ...

Page 85: ...he equipment will operate to the user s satisfaction Before installing the equipment users should make sure they are permitted to connect to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certi...

Page 86: ...satellite modem Standards to which conformity is declared FCC Part 15 The modem complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party s name Hughes Network System LLC Address 11717 ...

Page 87: ...ld Service Bulletin G GPS Global Positioning System I IFL Inter facility link L LAN Local Area Network LED Light emitting diode LHCP Left handed circular polarization N N G Neutral ground NIC Network interface card NOC Network Operations Center O ODU Outdoor unit OVT Onsite Validation Tool P PIN Personal identification number R RF Radio frequency RHCP Right handed circular polarization S SAN Site ...

Page 88: ... Acronyms and abbreviations 88 1039110 0001 Revision A ...

Page 89: ...s 39 registration 40 D DAPT connecting 34 description 14 E ESN Electronic Serial Number 68 F Fair Access Policy 67 G GPS 30 I IFL cable 12 13 17 18 19 33 34 Installation checklist 12 items required 13 preparing for 11 summary 11 Installation parameters entering 30 install link 29 overview 26 Installation Reference Sheet 13 L LEDs front panel 73 LAN port 73 75 M Modem connecting laptop 24 installat...

Page 90: ... 50 Site survey 12 14 18 State code 79 System Control Center accessing 65 Help 69 home page 27 65 icon 70 indicator links 67 links 69 70 parameters bar 68 Status page 71 System Information page 71 T Terminal Installation screen screen parts 29 ...

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