Hughes 9211 User Manual Download

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Hughes 9211

User Guide

3500988-0001
Revision A
18-Nov-2014

Summary of Contents for 9211

Page 1: ...Hughes 9211 User Guide 3500988 0001 Revision A 18 Nov 2014 ...

Page 2: ...ort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a p...

Page 3: ...nnecting by Ethernet 11 Connecting by WLAN 11 WLAN Security 12 Connecting by RJ11 13 Dialing and Numbering 14 External Antenna 14 Coverage Map 15 Using the LCD and Keypad 17 LCD Display and Keypad 17 Terminal Buttons 17 LCD Status Display 18 Pointing mode display 18 Audible pointing indicator 18 Exit Pointing and Registering with the network 19 Idle mode display 19 Connection mode display 19 Statu...

Page 4: ...ode 45 Relay Mode 45 Wireless LAN 46 Wireless LAN Security 47 Telephony 49 Security 50 Features 52 Usage Page 53 Support Page 54 Support and Information 55 Troubleshooting 57 Technology Overview 60 GPS 60 Obtaining a GPS Fix 60 GPS and BGAN Registration 61 Dialing and Numbering 61 PDP Context 61 Technical Specifications 63 Declaration of Conformity 64 FCC Compliance 65 EU RoHS 2 Restriction of Haz...

Page 5: ...cate hazards that could result in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in serious injury CAUTION indicates a...

Page 6: ...ou see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury Danger Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death Warnings for Satellite Terminal Do not stand in front of the Antenna This device emits radio frequency energy To avoid injury do...

Page 7: ...r rules Areas with a potentially explosive environment are often but not always clearly marked Do not use the Terminal while at a petrol filling station Do not use near fuel or chemicals Qualified Service Do not attempt to disassemble your Satellite Terminal The unit does not contain consumer serviceable components Only qualified service personnel may install or repair equipment Accessories Use Hu...

Page 8: ...our pacemaker Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Satellite Terminal immediately Hearing Aids Most new models of hearing aids are immune to radio frequency interference from Satellite Terminals that are more than 2 meters away Many types of older hearing aids may be su...

Page 9: ...of the new High Data Rate HDR bearers in the Inmarsat network The terminal is optimized for transmitting HDR and uses standard BGAN bearers in the forward direction You can send and receive IP packets via Ethernet and WLAN interfaces In parallel with the packet data services the Hughes 9211 supports circuit switched voice and fax calls via standard POTS interface The Hughes 9211 offers you the fol...

Page 10: ...C and CE certified Subscriber Identification Module SIM card security In this document the following names and abbreviations are used to identify the Satellite Terminal and your computer Term Definition Terminal Satellite Terminal TE Terminal Equipment your computer UT User Terminal satellite terminal About this User Guide This user guide contains the most up to date information available on this ...

Page 11: ...ntents When you unpack the Hughes 9211 Land Portable Terminal Kit package you will find the following Upper Level o AC DC power adapter US Power cord EU power cord UK power cord o Ethernet cable o Lithium Ion battery Lower level o Hughes 9211 terminal ...

Page 12: ...ing can be re used for shipping to other customers if needed Your Service Provider will supply you with a Subscriber Identification Module SIM and its PIN and Satellite Terminal configuration instructions you will need these to access the satellite network Note make sure the SIM card is provisioned for multiple PDP contexts to take advantage of the multiple users and remote management The SIM card...

Page 13: ...or above Mozilla or Safari PC Support for Ethernet or WLAN 802 11b or b g n 100 MB of free hard disk space if using LaunchPad Only LaunchPad version 5 0 7 or newer supports the 9211 Getting Started This guide is the simplest and quickest way to connect to the BGAN network If you are a first time user you will be guided through the procedure for powering up your terminal obtaining a GPS fix connect...

Page 14: ...he battery and install the USIM card supplied by your service provider in the battery compartment The SIM card icon on the casting shows the proper way to install the SIM card Install the battery in the terminal unit and then fully charge the battery using the supplied AC DC converter ...

Page 15: ...ring and elevation angle of the closest satellite Use the signal quality bar and numeric display on the lower line to help point the UT to the satellite While in pointing mode you may also activate the audio pointing aid by a long press of the audio button on the right Once you have accurately pointed the unit to the satellite signal level of 52 to 55dB exit pointing by a long press 2 seconds of t...

Page 16: ...computer and use the Hughes 9211 s internal web server From your terminal equipment e g PC enter 192 168 128 100 as the URL to access the Hughes 9211 s home page See Using the Web UI for more details The Terminal Status page gives you all the information you need to point and register with the network Once you have a GPS fix and are pointed to the satellite as best you can click on the Register wi...

Page 17: ...low shows a Full HDR asymmetric data session that has been selected and setup with the network The bandwidth assigned to the terminal is shown as 427kbps 64kbps which is the initial reference bandwidth After a few seconds or once the device starts to send data a higher up link rate will be assigned e g 650kbps The Web UI will dynamically show the available bandwidth This information can be used to...

Page 18: ...10 Using the Hughes 9211 3500988 0001 Revision A ...

Page 19: ... WLAN interface it has to be enabled from the keypad or you can connect via Ethernet and use the internal webUI or LaunchPad During initial setup you can turn on Wi Fi by long pressing 2 seconds the button Once the icon shows solid on the LCD you can continue to configure the terminal or setup a data session using your wirelessly connected device WLAN Power The default is off which disables the WL...

Page 20: ...pe of encryption that you want WEP WPA or WPA2 WEP Protection Status Select WEP from the drop down menu o Encryption Level 64 or 128 bit WEP encryption can be enabled o WEP Key You can define the WEP key or use the default WEP key which is formulated using the first 14 digits of the IMEI number of the terminal e g IMEI number 123456789AB o Hexadecimal 128 bit Requires 26 characters Recommended o H...

Page 21: ...rt Id is the MAC address Alternatively go to About this Mac More Info network and select Airport When WLAN is enabled unauthorized users may be able to access your BGAN service If encryption is enabled you must provide other WLAN users with the proper encryption key or passphrase in order for them to connect to the terminal You can go to the Manage Connections page on the Web UI to see what comput...

Page 22: ... and Numbering Dialing As the BGAN numbering system follows the same pattern as the normal telephone system dialing is carried out in exactly the same manner as making a normal telephone call The subscriber number is used with the same international and area codes as any other telephone network Start the dialed number with 00 and terminate it with If you are calling another BGAN unit you need to d...

Page 23: ...ap The Inmarsat BGAN service is operated with 3 satellites as shown below The Hughes 9211 terminal will perform best in areas where the elevation or look angle is 20 degrees above horizontal or higher but the terminal can operate down to 5 degrees of look angle ...

Page 24: ......

Page 25: ...for the user Each button has two primary functions one invoked with a short press and the other invoked with a long press The top icon associated with a button is the long press function The bottom icon associated with a button is the short press function Button Name Short Press Long Press User WiFi Selects the user to display Turns WiFi on off Back Cancel Up one level in menu Exit pointing Cancel...

Page 26: ... is South Southeast SSE and the elevation angle to the satellite is 46 degrees The lower line displays the received signal quality both graphically and as a number in tenths of a dB In pointing mode typical values are 52 0 to 55 0 The higher dB value that you can get the better Audible pointing indicator A buzzer provides an audible representation of the signal quality during antenna pointing When...

Page 27: ...ne of the LCD Once it registers and is ready for PDP contexts it displays Ready on the upper line Once it is ready for voice calls it displays the globe icon see below If user equipment is connected via Ethernet or Wireless LAN the lower line will display ADDR plus the last octet of the IP address of the currently selected user terminal If multiple devices are attached you can select the others by...

Page 28: ...ttempts left before the SIM is blocked Fault code text A hardware fault exists preventing normal operation Scrollable text is displayed Use the right button to view the scrollable text quick text Special messages displayed for 15 seconds or until the next button press see Table 3 for the list of possible messages Pointing In pointing mode this message alternates with satellite bearing and elevatio...

Page 29: ...nu system the unit reverts to the status display Pressing the Accept button in the menu takes the display to the sub menu for that option or at the lowest level it selects the menu option if applicable When entering a submenu containing a list of parameter values choices such as connection types the currently set choice is displayed Alternative parameters values can then be accessed by pressing th...

Page 30: ...rminal Version Software version IMEI IMEI IMSI IMSI Configure Pointing Enabled Starts display with the current setting Bypass Backlight 30 seconds Controls backlight setting Starts display with the current setting 120 seconds On Off WiFi Enabled Starts display with the current setting Disabled LCD Level 1 5 Adjusts LCD contrast immediately to displayed level Starts with current level Accept button...

Page 31: ...ected GPS Icon The GPS icon indicates the state of the GPS information in the terminal The icon flashes after power up until a fresh GPS fix is obtained The GPS icon stops flashing when the terminal has a new fix Satellite Icons The satellite icons located next to the GPS icon indicate the status of the GPS receiver in the terminal and the number of visible satellites The icons are off when the GP...

Page 32: ...ready for calls SIM PIN entry If the SIM PIN is enabled the PIN must be entered before the UT can be used This can be entered via the Web UI LaunchPad or the keypad The upper row of the LCD displays Enter PIN while the lower row is used for PIN entry The cursor flashes under the current digit location A short press of the Scroll button cycles the current digit 0 9 A short press of the Accept butto...

Page 33: ...otPSAttachd UT is currently not PS attached context setup is not possible No TE Found There is no TE currently connected identified by the UT as available for data traffic Activating The UT is now attempting to establish the requested context this message appears until the context is setup or an error is detected When taking down contexts from the menu these messages are possible Deactivating The ...

Page 34: ...tery Low The battery is extremely low Plug in the DC cord to avoid automatic power off when the battery level becomes critical This message persists until the condition has been corrected or a button is pressed Table 3 Quick text Status Message Descriptions ...

Page 35: ...he Web UI The Hughes 9211 UT includes its own internal Web User Interface Web UI To access the Web UI open your favorite Web Browser and type in the internal IP address of the UT e g http 192 168 128 100 The Web UI opens up to the Home or Terminal Status page as shown below ...

Page 36: ...ou have received a GPS fix and the Network GPS policy has been received and it allows the GPS position to be shown to the user it will display the Latitude Longitude Fix Quality and the Last time the GPS position was updated Time displayed is UTC time If the location is Blocked it means the unit has a fix but cannot yet display it because it is waiting for the GPS display policy from the network 3...

Page 37: ...ows the satellites visible from your current location and the pointing information The following figure shows how the UI looks before you activate a Standard or Streaming connection After the connection is setup use the Disconnect button to deactivate your connection ...

Page 38: ...p of all 9211 Web UI pages are icons representing the categories of available sub pages The Connections icon has three main configuration areas sub pages to select from Manage Contexts Automatic Contexts and Manage APNs The following section reviews each of these pages ...

Page 39: ... device connected to the terminal The page automatically displays entries for all detected devices and these entries can be selected to activate connections for those devices Service Select the service that you want by clicking on the down arrow The drop down list shows all of the different QoS types Standard Streaming 32K Streaming 64K Streaming 128K X Stream HDR and Full HDR Select the appropria...

Page 40: ...t the APN These fields may also be entered when defining a new APN or when you select a different APN Once everything is defined correctly click on the Open Selected Connection button The new context will appear in the Close an Active Connection field above Close an Active Connection field In the upper field all active connections are shown and you can select and close any of these connections unl...

Page 41: ...enu if you want the context to be On all the time o Data Select Data if you want the context to be activated when the TE attempts to send data to the satellite link When using Data ACA if the context is ever deactivated it will be reactivated when more data is sent The On option will always reactivate the context if it is deactivated even if data is not sent by the TE Static IP Automatic Contexts ...

Page 42: ...Operation Successful DHCP Automatic Contexts This option allows you to set up the UT for dynamic standard ACA This means that any device connected to the UT via DHCP whether wired or wirelessly will automatically receive a standard context Note Streaming contexts are not supported with DHCP ACA For Streaming contexts you must use Static ACA described above To activate this feature select On or Dat...

Page 43: ... settings were updated successfully and to take effect you will have to reboot the terminal Once you reboot the terminal check that the settings took effect To see if the context has been setup properly click on the Connections tab Manage Connections Page and this will show you all contexts that have been setup active or inactive ...

Page 44: ...n select Add New APN If the APN requires a password select the APN Requires Password box If you want to save the password so you don t have to re type it each time you configure a PDP context for that APN check the Remember my Password box and then click the Add New APN button The username is always saved if entered The new APN name will show up in the Defined APNs field with the username in paren...

Page 45: ...ed in the Defined APNs section If you wish to edit an existing APN first select the APN to edit under the Defined APNs section on the left The information for that APN will then appear in the Add an APN field to the right and you can then edit it Click the Save Changes button to save your changes ...

Page 46: ...ange the default APN select an entry in the list of Defined APNs and then click Make Default This APN will now be the default APN on the other context control pages Note The pop up message below warns you that APN s have been updated and changed and to re check your settings ...

Page 47: ...r You can also reply to received messages or forward them to another number You may need to periodically delete messages to prevent the SIM from filling up which will prevent the receipt of new messages Select a single message by checking the box next to it and press the Delete Checked button To delete multiple messages just select the check box next to each message After composing a message you c...

Page 48: ...40 Using the Web UI 3500988 0001 Revision A the message Send You can also compose a message from this page ...

Page 49: ... Revision A 41 Sent Messages The Sent Messages page allows you to view previously sent messages Again you may need to periodically delete messages to prevent the SIM from filling up You can also compose a new message from this page ...

Page 50: ... you must obtain the feature activation code from your service provider and activate the feature from the Features Web page You can configure the password that must be contained in remote control SMS messages Be sure to make a note of the password if you change it from the default Note If you activate this feature and do not change the password it is possible that other people may be able to send ...

Page 51: ...t power ups For permanent installs you can also configure the unit to always power on when mains is connected to avoid having to use the power button Streaming By enabling this parameter the user can turn on a timer for inactivity on streaming connections The timer is in either seconds or minutes and will tear down a streaming context after X seconds or minutes of inactivity Emergency Call Numbers...

Page 52: ...y Updates to the IP address will not take effect until the UT is rebooted DHCP Server allows the DHCP server in the UT to be turned on or off by checking the Enable box DHCP Address Range This allows the user to set the range of DHCP addresses that are given out by the UT to connected TEs Lease Time when idle Idle mode DHCP Lease Time refers to the DHCP lease time when the UT is not connected to t...

Page 53: ...anslate between the local and global IP addresses This is a basic NAT that only performs IP address translation It does not use port translation Relay Mode In Relay mode the UT will supply the global IP address to the TE when the context is established Relay mode is single user and only supports a single connected TE In Relay mode DHCP is required to provide the global IP address to the TE When th...

Page 54: ...erminal s WLAN interface it has to first be enabled from this page using a computer connected to the terminal using an Ethernet connection Once WLAN is enabled and configured TEs can connect to the terminal wirelessly Fields on this page include Enable Wireless LAN Interface Turns the Wireless LAN interface on off The default is off unchecked Network Name SSID The default is Hughes 9211 but you ca...

Page 55: ...sed with encryption to make it more secure are 1 Do not broadcast your SSID and 2 Enable MAC address filtering so that only the MAC addresses that you select can connect to the terminal A maximum of ten 10 addresses can be filtered Check the box if you want your SSID name to be broadcast Select from the down arrow No protection 64 bit WEP 128 bit WEP WPA or WPA2 For 64 bit WEP define a 10 hex char...

Page 56: ...48 Using the Web UI 3500988 0001 Revision A To add the detected MAC address click on the address to highlight it and then click Add It will now show up in the Allowed MAC Address field ...

Page 57: ...ctor However if you have a device that supports both voice and 3 1kHz fax on a single line you can configure the RJ14 port to support both services on line 1 Set this field to RJ14 port 1 and simply connect the device directly to the RJ14 port with an RJ11 cable With this setting in Analog telephony mode all incoming calls are then routed to RJ14 line 1 To initiate a 3 1kHz fax call when connected...

Page 58: ...620 0 5 sec ON 0 5 sec OFF Repeating 425 0 25 sec On 0 25 sec OFF Repeating Security You can configure three separate security settings on this page 1 SIM PIN 2 Phone to SIM PIN and 3 Administration Password SIM PIN this is a four digit field that can be Enabled and configured by the user to secure the terminal against unwanted use Once enabled the terminal will require the SIM PIN at startup Phon...

Page 59: ... Using the Web UI 3500988 0001 Revision A 51 The Enter Administrator Password pop down screen appears the first time the user tries to edit a parameter if the Administrator password is enabled ...

Page 60: ...f there are any available SMS Remote Management is Active by default and allows the unit to receive and act on special remote control SMS messages It is fully compatible with Remote terminal Manager RTM and supports over air upgrades To use the feature you must enable it on the Remote Settings SMS page ...

Page 61: ...r vehicle It can be zeroed out at any time by the user and it will track the statistics until the user resets it Lifetime Usage Statistics The Lifetime counter is similar to the odometer on your vehicle It shows the statistics of the terminal since the software version that added this feature was loaded onto the UT The user cannot reset these counters If the UT power is abruptly disconnected for s...

Page 62: ...54 Using the Web UI 3500988 0001 Revision A Support Page This web page allows you to display technical and support information about the terminal and retrieve logs ...

Page 63: ...his is the APN read from the SIM card Subscriber Phone Number this field displays the MSISDN or phone number for the terminal s voice service The number is only displayed if the number was configured in the SIM by your service provider Even if no number is shown the service may still be active because this field is just for your information and is not required for the service to operate Terminal S...

Page 64: ...tore to Defaults button will restore the UT back to the factory default settings and delete any of the user parameters that have been set up in the UT Hughes highly recommends that the user exhaust all possible troubleshooting procedures before using this feature Reboot terminal Clicking this button reboots the terminal so that configuration changes can be saved into the configuration file or it c...

Page 65: ...minal and computer see page 11 Check the IP configuration settings on your computer Enable DHCP or use a static IP address in the same subnet as the UT local IP address Default UT IP address is 192 168 128 100 Terminal is connected to the BGAN network but cannot obtain the requested Quality of Service Network temporarily not available User tried to set up a 256 Kbps streaming connection Retry agai...

Page 66: ... A Problem Possible Cause Possible Solution None of the above solutions resolve the problem Terminal may have a hardware or software fault and needs to be re booted Remove power Wait 30 seconds Reconnect the DC power and turn on the terminal ...

Page 67: ...y activating the context then try rebooting the unit 70 No PDP context activated 40 Retry activating the context then try rebooting the unit 72 PDP authentication failure Could be invalid APN username or password 74 Semantically incorrect message 95 Could be problem in TFT definition or PDP context request 75 Invalid mandatory information 96 Problem in PDP context request 76 Message type non exist...

Page 68: ...GPS fix depending on how frequently the GPS receiver is being used The frequency of use determines the how quickly the GPS Terminal is able to start Hot start if the GPS receiver is being used frequently that is in the last two hours it is regularly updated with data from the GPS satellites and so only takes a few seconds to obtain a GPS fix after being switched on Warm start if a GPS receiver has...

Page 69: ...f Service QoS security and billing between a mobile user terminal such as the BGAN Terminal and a data network PDP Contexts are essential to the General Packet Radio Service GPRS system which is used by GSM and UMTS based 3G networks worldwide for transmitting data In order for a user to be able to transfer data across a network a PDP Context must be activated in the Terminal and associated Core N...

Page 70: ...een the Terminal and the external data network within the scope of the current PDP Context The PDP Context is stored in both the Terminal and the Core Network A single Terminal may have multiple PDP Contexts each with different QoS profiles The primary PDP Context is a PDP Context with default QoS profile attributes and is always activated first All other PDP Contexts with the same PDP Address are...

Page 71: ...ter and Dust IP 55 Compliant Non operational Mechanical Vibration 200 2000Hz 0 3 m2 s3 MIL SPEC 810B Method 500 3 Procedure 1 Input Voltage 19V 3 4A 2 Data Connectivity RJ45 port Ethernet 100BaseT RJ14 port POTS 802 11b g n WLAN Other Features Integrated User Interface iUI via LCD panel Web User Interface Web UI SIM USIM Slot behind battery AC DC adapter Rechargeable Li Ion battery inch UNC thread...

Page 72: ... 444 EN 300 328 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999 5 EC RoHS 2 Directive 2011 65 EU The European Union EU Restriction of Hazardous Substances RoHS Directive 2011 65 EU restricts the use of certain hazardous substances in electrical and electronic equipment...

Page 73: ... and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio comm...

Page 74: ...liant with this directive EU WEEE Waste Electrical and Electronic Equipment Directives The European Union EU Directive 2002 96 EC on waste electrical and electronic equipment mandates recycling of electrical and electronic equipment throughout the EU by August 13 2005 Unless otherwise noted all products assemblies and sub assemblies manufactured by Hughes and its sub contractors will be compliant ...

Page 75: ... required because the Internet does not recognize the text based Web address or email address that you type into your Web browser or email application All or part of a Web address or an email address is a domain name and DNS translates this domain name into an IP address that is recognized by the Internet A DNS Server holds a database of domain names and IP addresses so that when you enter a Web a...

Page 76: ... the SIM is provisioned This static IP address is used every time you connect to the BGAN network and is associated with a specific username and password DHCP Address Local IP address that is assigned by the UT DHCP server to the TE once connected to the UT This is a private IP address that is not routable within the Internet Terminal Local IP Address IP address of the UT to access the web UI and ...

Page 77: ... device i e the Hughes 9211 SIM Card Your BGAN Service Provider supplies you with a Universal Mobile Telecommunications System Subscriber SIM SIM Card The SIM card is similar to the SIM Card that is commonly used in a GSM phone The card holds a microchip that stores information and encrypts voice and data transmissions making it extremely difficult to listen in on calls The SIM Card also stores da...

Page 78: ...t no special configuration or switching between voice and fax modem is needed by the user 4kbps voice for phone 3 1KHz clear channel for fax modem 4 A two line splitter is required for this application see next page for sample splitters However the customer can readily create their own splitter wiring using commonly available telephony hardware The 9211 port is wired per the standard RJ14 wiring c...

Page 79: ...tter is needed when accessing the Hughes 9211 RJ11 connector for voice services only Two line splitter from Calradstore http www calradstore com 70 489 html Omnicron Electronics MTJ S2 http www omnicronelectronics com digital mtj s2 htm Radio Shack 2 Line 4 conductor Splitter Adapter http www radioshack com product index jsp productId 3900035 ...

Page 80: ...ces are listed below AC DC power adapter P N 3500411 0002 Hughes DC DC power adapter P N 3500099 0001 Various military batteries e g BA 5590 Must have 2 5mm ID X 5 5mm OD barrel connector Anton Bauer or a PAGlink battery with an off the shelf adapter for external power The off the shelf adapter for Anton Bauer battery pack can be found at http www amazon com dp B00999GLGK ref cm_sw_r_awd_68Edub1TX...

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