HP RP7 Model 7800 Hardware Reference Manual Download

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Hardware Reference Guide

HP RP7 Retail System Model 7800

Summary of Contents for RP7 Model 7800

Page 1: ...Hardware Reference Guide HP RP7 Retail System Model 7800 ...

Page 2: ...rranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the pr...

Page 3: ...s manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...stomer Display 28 Installing the VFD Customer Display Without Poles 28 Installing the VFD Customer Display With One or Two Poles 34 Installing Additional Memory 40 SODIMMs 40 DDR3 SDRAM SODIMMs 40 Populating SODIMM Sockets 41 Installing SODIMMs 41 Removing and Installing a Hard Drive 46 Replacing the Battery 50 Using the USB Security Cover 57 Securing the RP7 to a Counter Top 60 Installing an Exte...

Page 6: ...s 65 Appendix B Electrostatic Discharge 68 Preventing Electrostatic Damage 68 Grounding Methods 68 Appendix C Computer Operating Guidelines Routine Care and Shipping Preparation 69 Computer Operating Guidelines and Routine Care 69 Touch Screen Maintenance 69 Shipping Preparation 70 Index 71 vi ...

Page 7: ... dust resistant touch screens Flexible use with display tilt and height adjustments Three optional peripherals that can be integrated HP Retail Integrated Dual Head MSR HP Retail Integrated Fingerprint Reader HP Retail Integrated Webcam Customer facing two line VFD Vacuum Florescent Display standard on select models VFD can be mounted to the RP7 or mounted on a separate stand Customer facing 10 4 ...

Page 8: ...factory preconfigured Manageability tools Secure USB port security screw provided Energy Star 5 qualified EU Compliant RoHS2 Compliant 87 energy efficient internal power supply adapter HP Limited Warranty 3 3 3 standard 3 years parts 3 years labor and 3 years on site services Optional HP RP7 Accessories The following HP RP7 accessories are available from HP 2 Chapter 1 Product Features ...

Page 9: ... VFD Customer Display 5 HP Retail Integrated Fingerprint Reader 3 HP Retail RP7 10 4 Customer Display 6 HP Retail Integrated Dual Head MSR NOTE A stand alone VFD that is mounted on a separate stand is also available from HP not pictured above Optional HP RP7 Accessories 3 ...

Page 10: ...s on page 65 for more information Off Power is off 6 Power Button Powers the system on and off and sets the system to hibernate or sleep mode Using the On Screen Display Menu Use the On Screen Display OSD to adjust the screen image based on your viewing preferences To access the OSD do the following 1 If the system is not already on press the Power button to turn on the unit 2 To activate the OSD ...

Page 11: ...enu Description Brightness Adjusts the brightness level of the screen Contrast Adjusts the contrast level of the screen Color Selects and adjusts the screen color OSD Control Adjusts the on screen display OSD controls Management Turns mode display and DDC CI support on or off and adjusts volume on models with integrated speakers Language Selects the language in which the OSD menu is displayed The ...

Page 12: ...Powered USB 24V NOTE The serial ports can be configured as 5V or 12V powered serial ports Refer to Configuring Powered Serial Ports on page 64 for more information NOTE The 24 volt Powered USB connector and the 12 volt Powered USB connector are keyed differently as a precaution to prevent connection errors NOTE You must peel off the metallic tape over the cash drawer connector to connect a cash dr...

Page 13: ...ergized and moving parts inside Disconnect power to the equipment before removing the enclosure Replace and secure the enclosure before re energizing the equipment CAUTION Static electricity can damage the electrical components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See...

Page 14: ...5 Remove the decorative panel on the rear of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below 1 Then pull the top of the panel away from the base 2 and push straight down on the panel to release the bottom tabs 3 8 Chapter 2 Hardware Upgrades ...

Page 15: ...splay head to the stand s mounting bracket by aligning the slots on the display head with the hooks on the mounting bracket and sliding the display down 1 Install the three screws included with the stand through the mounting bracket and into the display head to secure it in place 2 Installing the RP7 Adjustable Stand 9 ...

Page 16: ...ounting bracket cover down over the stand s mounting bracket 9 Rotate open the small door at the base of the power supply housing 1 and slide the power supply brick into the housing 2 10 Chapter 2 Hardware Upgrades ...

Page 17: ...he cord into the cable retainer clip next to the power port 3 and connect the cord to the DC In power port 11 Route the AC power cord through the bottom of the stand s base then through the cavity inside the base and connect the cord to the power supply brick Insert the cord into the cable retainer clip on the side of the base and connect the other end of the cord to an electrical outlet Installin...

Page 18: ... the decorative panel back onto the rear of the base 13 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 12 Chapter 2 Hardware Upgrades ...

Page 19: ...is the most ergonomically appropriate for your usage Routing Cables to External Devices 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect ...

Page 20: ...3 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 4 Pull the power supply cover back then lift if up and off the unit 14 Chapter 2 Hardware Upgrades ...

Page 21: ...n on the panel to release the bottom tabs 3 6 Route the cables underneath the rear of the base then through the hole in the center of the base then up through the cable retainer on the neck of the stand and into the appropriate I O port CAUTION Be sure that the power cord is secured by the retainer clip next to the DC In power connector on the rear I O so that the cord does not get pulled out of t...

Page 22: ... the decorative panel back onto the rear of the base 8 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 16 Chapter 2 Hardware Upgrades ...

Page 23: ...r live video functions 2 retail integrated fingerprint reader to add security identification functions 3 retail integrated dual head magnetic stripe reader for card data read The integrated USB modules can be installed on the top of the display head or on either side of the display head NOTE If you are installing a webcam do not install it on the sides of the display head The webcam must be instal...

Page 24: ...nnect the power cord from the power outlet CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 18 Chapter 2 Hardw...

Page 25: ... the USB cover plate to the display head 1 then slide the cover plate off the display head 2 Remove only the cover plate that is in the location where you want to install the USB module NOTE There is a small fingernail slot in the center of the interior edge of the USB cover plate that can be used to help slide the cover plate off the unit Installing Optional Integrated USB Modules 19 ...

Page 26: ... in the USB port out of the port NOTE Some models do not have plugs in the USB ports 7 Slide the screw hole cover plate on the module back 1 and insert the USB connector on the module into the USB port 2 20 Chapter 2 Hardware Upgrades ...

Page 27: ...s that were previously removed 1 and slide the cover plate on the module forward to cover the screws 2 9 Slide the display head s back panel down onto the rear of the display head Installing Optional Integrated USB Modules 21 ...

Page 28: ...lling an Optional HP Retail RP7 10 4 Customer Display 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to ...

Page 29: ...he two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 4 Pull the power supply cover back then lift if up and off the unit Installing an Optional HP Retail RP7 10 4 Customer Display 23 ...

Page 30: ...nd sides of the panel as indicated below 1 Then pull the top of the panel away from the base 2 and push straight down on the panel to release the bottom tabs 3 6 Connect the audio DVI USB and power cables to the customer display Insert the DVI cable into the retainer clip at the base of the display head 24 Chapter 2 Hardware Upgrades ...

Page 31: ...s on the back of the display and sliding the back plate up 2 so that the screw holes on the back plate are aligned with the screw holes on the display Install the two screws to secure the back plate to the display 3 8 Slide the cable ends through the hole in the center of the decorative panel that was included with the customer display Installing an Optional HP Retail RP7 10 4 Customer Display 25 ...

Page 32: ...ugh the rear of the base and out the front of the base then up through the cable retainer on the neck of the RP7 stand and connect the cables to the RP7 I O ports 10 Snap the decorative panel onto the rear of the base 26 Chapter 2 Hardware Upgrades ...

Page 33: ... install the two screws included with the customer display into the screw holes on top of the mounting bracket 2 12 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place Installing an Optional HP Retail RP7 10 4 Customer Display 27 ...

Page 34: ...ng on the desired height of the VFD There are two recommended procedures for installing the VFD customer display one procedure without poles attached and another procedure with poles attached Installing the VFD Customer Display Without Poles 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet CAUTION Reg...

Page 35: ...the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 4 Pull the power supply cover back then lift if up and off the unit Installing an Optional HP Retail RP7 VFD Customer Display 29 ...

Page 36: ...anel away from the base 2 and push straight down on the panel to release the bottom tabs 3 6 Route the VFD extension cable that was included with the VFD through the rear of the base and out the front of the base 1 then though the cable retainer 2 Connect the extension cable to the I O cable included with the VFD 3 and connect the I O cable to the 12V USB port on the RP7 30 Chapter 2 Hardware Upgr...

Page 37: ...und the hooks on the rear of the base 8 Insert the end of the extension cable through the hole in the decorative panel 1 and snap the decorative panel onto the rear of the base 2 Installing an Optional HP Retail RP7 VFD Customer Display 31 ...

Page 38: ...able through the center of the mounting bracket 1 and slide the VFD onto the mounting bracket 2 10 Lay the VFD face down on clean dry cloth and connect the VFD cable to the extension cable 32 Chapter 2 Hardware Upgrades ...

Page 39: ...and install the two screws included with the VFD into the screw holes on top of the mounting bracket 2 12 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place Installing an Optional HP Retail RP7 VFD Customer Display 33 ...

Page 40: ...les 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Slide do...

Page 41: ...of the unit by gently prying the panel away from the base at the tab locations on the top and sides of the panel as indicated below 1 Then pull the top of the panel away from the base 2 and push straight down on the panel to release the bottom tabs 3 Installing an Optional HP Retail RP7 VFD Customer Display 35 ...

Page 42: ... cable 2 then slide the VFD onto the pole assembly 3 7 Route the VFD extension cable through the hole in the decorative panel that was included with the VFD then through the rear of the base 1 and out the front of the base Continue to route the extension cable up through the cable retainer 2 and connect the extension cable to the I O cable included with the VFD 3 Connect the I O cable to the 12V U...

Page 43: ...8 Wrap the excess extension cable around the hooks on the rear of the base 9 Snap the decorative plate onto the rear of the base Installing an Optional HP Retail RP7 VFD Customer Display 37 ...

Page 44: ...the RP7 base 1 and install the two screws included with the VFD into the screw holes on top of the mounting bracket 2 11 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 38 Chapter 2 Hardware Upgrades ...

Page 45: ...tom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 13 Reconnect the power cord and press the power button Installing an Optional HP Retail RP7 VFD Customer Display 39 ...

Page 46: ...d if you plug DDR3U memory into the system board it can cause the physical damage to the SODIMM or invoke system malfunction For proper system operation the SODIMMs must be industry standard 204 pin unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory Joint Electr...

Page 47: ...ry modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules...

Page 48: ... corners of the rear I O panel 1 and rotate the cover off 2 4 Press inward on the buttons located near the bottom sides of the display head s back panel 1 then slide the back panel up and off the display head 2 42 Chapter 2 Hardware Upgrades ...

Page 49: ...ver at the to of the memory access door 1 and rotate the door open 2 6 To remove a SODIMM press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 Installing Additional Memory 43 ...

Page 50: ...y a 30 angle 1 then press the SODIMM down into the socket 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket 8 Close the memory access door 44 Chapter 2 Hardware Upgrades ...

Page 51: ... the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 11 Reconnect the power cord and press the power button The computer automatically recognizes the additional memory when you turn on the computer Installing Additional Memory 45 ...

Page 52: ...et CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover off 2 4 Press inward on the buttons located near the bottom side...

Page 53: ...the pull tab on the side of the hard drive and pull the hard drive out of the drive bay 2 6 Remove the four screws from the sides of the hard drive carrier 1 and lift the hard drive out of the carrier 2 Removing and Installing a Hard Drive 47 ...

Page 54: ...w hard drive into the carrier 1 and install the four screws into the sides of the carrier 2 8 Slide the hard drive carrier assembly into the drive bay 1 and close the hard drive door 2 48 Chapter 2 Hardware Upgrades ...

Page 55: ...he rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 11 Reconnect the power cord and press the power button Removing and Installing a Hard Drive 49 ...

Page 56: ...city can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power ...

Page 57: ...O panel 1 and rotate the cover off 2 5 Disconnect all cables from the rear I O connectors 6 Press inward on the buttons located near the bottom sides of the display head s back panel 1 then slide the back panel up and off the display head 2 Replacing the Battery 51 ...

Page 58: ...splay head 1 then slide the display up and off the mounting bracket 2 8 Lay the display head face down on a surface covered by a clean dry cloth 9 Open the memory access door 1 disconnect the DisplayPort power cable 2 and signal cable 3 then swing the antenna bracket out away from the chassis 4 52 Chapter 2 Hardware Upgrades ...

Page 59: ...te on the back of the display head 1 and lift the metal plate off the display head 2 11 Note which side of the battery is the positive side so that the new battery has the same orientation and pull the battery out of its holder Replacing the Battery 53 ...

Page 60: ...f the new battery is oriented in the same direction as the battery that was removed 13 Place the metal plate on the back of the display head 1 and secure it to the display head with the five screws that were previously removed 2 54 Chapter 2 Hardware Upgrades ...

Page 61: ... memory access door 4 15 Attach the RP7 display head to the stand s mounting bracket by aligning the slots on the display head with the hooks on the mounting bracket and sliding the display down 1 Install the three screws through the mounting bracket and into the display head to secure it in place 2 Replacing the Battery 55 ...

Page 62: ...connect all cables to the rear I O connectors 18 Replace the rear I O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis 1 Then rotate the top of the I O cover up so that it snaps securely onto the chassis 2 56 Chapter 2 Hardware Upgrades ...

Page 63: ... external devices 2 Disconnect the power cord from the power outlet CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Slide down the two levers on the upper corners of the rear I O panel 1 and rotate the cover...

Page 64: ...4 Push inward on the tab at the bottom of the USB security cover 1 and rotate the bottom of the cover up 2 to remove it 5 Insert the USB device into the USB port 58 Chapter 2 Hardware Upgrades ...

Page 65: ...device has a cable place the cable in the channel on the side of the security cover 7 If you want to secure the USB port remove the security screw from the inside of the rear I O panel and install the screw in the screw hole on the side of the USB security cover NOTE You must use a T 10 tamper resistant Torx screwdriver available from HP to install the security screw Using the USB Security Cover 5...

Page 66: ...er Top 1 Turn off the computer properly through the operating system then turn off any external devices 2 Disconnect the power cord from the power outlet CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 3 Pull ...

Page 67: ...ing the base to a wooden surface 5 Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place 6 Reconnect the power cord and press the power button Installing an External Security Lock Cable Lock A Cable Lock can be used to secure the RP7 rear panel and fix it to an external object Installing an External Security Lock 61 ...

Page 68: ...Padlock A padlock can be used to secure the RP7 rear panel 62 Chapter 2 Hardware Upgrades ...

Page 69: ...screen At the end of the calibration process the touch module should be aligned with the video and the touch points will be accurate Calibration for Windows XP You must load the touch screen driver provided on the software and documentation CD that shipped with the monitor if you are using Windows XP or a Windows XP based operating system A Calibration Tool for Windows XP is also included on the C...

Page 70: ...ured in standard serial mode by default unless the powered serial port AV numbers are ordered The serial ports can be configured using the Computer F10 Setup utility Under the Onboard Devices menu you are given the option to select the following three settings for each individual serial port Standard 5v on pins 1 and 9 12v on pins 1 and 9 NOTE To access the Computer F10 Setup utility restart the c...

Page 71: ...s None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key if a keyboard is attached or move the mouse if a mouse is attached to wake the computer You can also wake the computer by pressing the power button or tapping the touch screen Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but...

Page 72: ...late the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 6 Pre video graphics error 1 Unplug the power cord Press the CMOS reset button Install the FDO jumper to disable ME or remove the FDO jumper to disabl...

Page 73: ...ot flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Ensure that the DC power cable is p...

Page 74: ...several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heelstraps t...

Page 75: ...t functions of the operating system or other software including sleep states Turn off the computer before you do either of the following Wipe the exterior of the computer with a soft damp cloth as needed Using cleaning products may discolor or damage the finish Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the ...

Page 76: ... Remove and store all removable media 3 Turn off the computer and external devices 4 Disconnect the power cord from the electrical outlet then from the computer 5 Disconnect the system components and external devices from their power sources then from the computer 6 Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material...

Page 77: ...ling 46 removing 46 I installation guidelines 7 M memory installing 40 socket population 41 specifications 40 MSR configuring 63 installing 17 O on screen display OSD menu 4 R rear I O panel 6 S security locks 61 serial ports configuring for power 64 shipping preparation 70 stand installing 7 T touch screen calibration 63 maintenance 69 troubleshooting 65 U USB security cover 57 V ventilation guid...

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