HP ProLiant BL460c G7 Maintenance And Service Manual Download

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HP ProLiant BL460c G7 Server Blade

Maintenance and Service Guide

Abstract

This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and

software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in

recognizing hazards in products, and are familiar with weight and stability precautions.

Part Number: 613019-002

February 2011

Edition: 2

Summary of Contents for ProLiant BL460c G7

Page 1: ...stic tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 613019 002 February 2011 Edition 2 ...

Page 2: ...ss warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks or registered trademarks of Intel Corporation in the U S and other co...

Page 3: ...es 29 DIMMs 29 Heatsink blank 30 Mezzanine card 31 Hard drive backplane 32 Front panel hard drive cage assembly 33 Battery backed write cache and flash backed write cache procedures 34 Removing the cache module 34 Removing the battery pack or capacitor pack 35 Recovering the data from the cache 36 Heatsink 38 Processor 40 System board 45 System battery 53 Server blade release lever 54 Release butt...

Page 4: ...ng local media devices 61 Component identification 63 Front panel components 63 Front panel LEDs 64 SAS and SATA hard drive LEDs 65 SAS and SATA hard drive LED combinations 65 System board components 66 Mezzanine connector definitions 67 DIMM slot locations 67 DIMM identification 67 System maintenance switch 68 HP c Class Blade SUV Cable 69 Specifications 70 Environmental specifications 70 Server ...

Page 5: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 6: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Page 7: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Page 8: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Page 9: ...orieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te v...

Page 10: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Page 11: ...Customer self repair 11 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 12: ...Customer self repair 12 ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...anical components 1 Access panel 619822 001 Mandatory1 2 Hard drive blank 392613 001 Mandatory1 3 Front panel hard drive cage assembly 619824 001 Mandatory1 4 Hardware and plastics kit 619821 001 Mandatory1 a Heatsink blank b DIMM baffle right c DIMM baffle left with T 15 Torx screwdriver d Battery tray e Enclosure connector cover System components ...

Page 17: ...2 processor 638135 001 Optional2 n 2 53 GHz Intel Xeon E5649 processor 628695 001 Optional2 o 2 40 GHz Intel Xeon E5645 processor 628696 001 Optional2 p 2 26 GHz Intel Xeon L5520 processor 508567 001 Optional2 q 2 26 GHz Intel Xeon E5607 processor 626424 001 Optional2 6 Heatsink 624787 001 Optional2 7 Hard drives a 72 GB SAS SFF 15 000 rpm dual port 6G 512743 001 Mandatory1 b 146 GB SAS SFF 10 000...

Page 18: ... Port 1Gb Server Adapter for c Class BladeSystem 436011 001 Mandatory1 b HP NC364m Quad Port 1GbE BL c Adapter 448066 001 Mandatory1 c HP NC382m Dual Port 1GbE Multifunction BL c Adapter 462748 001 Mandatory1 d HP NC522m Dual Port 10GbE Multifunction BL c Adapter 466309 001 Mandatory1 e HP NC532m Dual Port 10GbE BL c Adapter 466308 001 Mandatory1 f HP NC542m Dual Port Flex 10 10GbE Multifunction B...

Page 19: ...System c Class 507150 001 Mandatory1 b HP StorageWorks 160GB IO Accelerator for BladeSystem c Class 507151 001 Mandatory1 c HP StorageWorks 320GB IO Accelerator for BladeSystem c Class 507152 001 Mandatory1 19 Server blade release lever kit 531232 001 Optional2 a Server blade release lever b Server blade release button c Server blade release lever spring d Server blade release lever nut 20 HP c Cl...

Page 20: ...rvicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet 1 Mandatory Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2 Optional Opcional componentes para...

Page 21: ...Illustrated parts catalog 21 ...

Page 22: ... containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Server blade warnings and cautions WARNING To reduce the risk of shock or injury from high current electrical energy do not remove the server b...

Page 23: ...ury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 5 82 6 44 kg 12 82 14 20 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for man...

Page 24: ...forces a shutdown if an application stops responding Use the Onboard Administrator GUI to initiate a shutdown a Select the Enclosure Information tab and then select the Overall checkbox in the Device Bays item b Initiate a shutdown from the Virtual Power menu Select Momentary Press to initiate a controlled shutdown of applications and the OS Select Press and Hold to initiate an emergency shutdown ...

Page 25: ... 24 3 Lift the access panel latch and slide the access panel to the rear 4 Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause...

Page 26: ...ug capability and drive LED support are only available when a supported optional controller is installed in the server To remove the component 1 Back up all data on the hard drive 2 Power down the server blade on page 23 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank ...

Page 27: ...ed together into the same drive array Optional storage controllers provide support for hot plug capability and drive LEDs Controller options are The embedded controller supports non hot plug SATA hard drives Drive LEDs are not supported Optional SATA controllers support hot plug SATA hard drives and drive LEDs Optional SAS controllers support hot plug SAS or SATA hard drives and drive LEDs NOTE AC...

Page 28: ...se the removal procedure Mezzanine connector cover To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove the mezzanine connector cover To replace the component reverse the removal procedure ...

Page 29: ...emoval procedure DIMMs IMPORTANT This server blade does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization To identify the DIMMs installed in the server blade see DIMM identification on page 67 To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Acces...

Page 30: ...t reverse the removal procedure Heatsink blank To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove the heatsink blank To replace the component reverse the removal procedure ...

Page 31: ...s that are not required to secure it to the server blade When installing a mezzanine card in this server blade only two captive screws are required To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove the mezzanine card To replace the component CAUTION To prevent damage to the server blade a...

Page 32: ...d drive backplane To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove all hard drives Hard drive on page 26 5 Remove all hard drive blanks Hard drive blank on page 26 CAUTION Remove all hard drives and hard drive blanks before removing the hard drive backplane ...

Page 33: ... backplane retainer to seat the board 2 Install the hard drives Hard drive on page 26 3 Install the hard drive blanks Hard drive blank on page 26 4 Install the access panel Access panel on page 25 5 Install the server blade Front panel hard drive cage assembly To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 ...

Page 34: ...y backed write cache and flash backed write cache procedures Two types of procedures are provided for the BBWC or FBWC option Removal and replacement of failed components o Removing the cache module on page 34 o Removing the battery pack or capacitor pack on page 35 Recovering the data from the cache on page 36 CAUTION Do not detach the cable that connects the battery pack to the cache module Deta...

Page 35: ...bly Front panel hard drive cage assembly on page 33 8 Remove the cache module To replace the component reverse the removal procedure CAUTION To prevent damage to the cache module during installation be sure the cache module is fully inserted before pressing down Removing the battery pack or capacitor pack To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on...

Page 36: ...se the removal procedure Recovering the data from the cache Use one of the following procedures Recovering data from the battery backed write cache on page 36 Recovering data from the flash backed write cache on page 37 Recovering data from the battery backed write cache If the server blade fails use the following procedure to recover data temporarily stored in the BBWC ...

Page 37: ...ery pack Removing the battery pack or capacitor pack on page 35 from the failed server blade and install the controller cache module and battery pack in the recovery server blade 5 Power up the recovery server blade A 1792 POST message appears stating that valid data was flushed from the cache This data is now stored on the drives in the recovery server blade You can now transfer the drives and co...

Page 38: ...s used to another server blade Heatsink WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove all hard drives Hard drive on page 26 5 Remove all har...

Page 39: ...of overtightening the screws 3 Align and install the heatsink Alternate tightening the screws until the heatsink is seated properly 4 Install the front panel hard drive cage assembly Front panel hard drive cage assembly on page 33 5 Install the hard drive backplane Hard drive backplane on page 32 6 Install the hard drives Hard drive on page 26 7 Install the hard drive blanks Hard drive blank on pa...

Page 40: ...empty the server blade does not power up To remove the component 1 Update the system ROM Locate and download the latest ROM version from the HP website http www hp com support Follow the instructions on the website to update the system ROM 2 Power down the server blade on page 23 3 Remove the server blade on page 24 4 Remove the access panel Access panel on page 25 5 Remove all hard drives Hard dr...

Page 41: ... and tool straight up 12 Carefully rotate the tool and then push in and release the tabs to secure the processor in the tool CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area To replace the component CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws Use the wrench supplied with ...

Page 42: ...nd replacement procedures 42 1 Carefully insert the processor into the processor installation tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 43: ...NS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 44: ...N Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement CAUTION To avoid damage to the system board processor socket and screws do not overtighten the heatsink screws Use the wrench supplied with the system to reduce ...

Page 45: ...panel Access panel on page 25 11 Install the server blade System board To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove all hard drives Hard drive on page 26 5 Remove all hard drive blanks Hard drive blank on page 26 6 Remove the hard drive backplane Hard drive backplane on page 32 7 Rem...

Page 46: ...12 Using the processor tool remove the processor from the system board a Line up the processor tool ensuring the locking lever graphic on the tool is oriented correctly b Press in on the plastic tabs and then place the tool on the processor c Release the tabs and then carefully lift the processor and tool straight up ...

Page 47: ...arefully rotate the tool and then push in and release the tabs to secure the processor in the tool CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area 14 Remove the system board assembly ...

Page 48: ...mpletely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 2 Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 49: ...cedures 49 3 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 50: ...ARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 51: ...e cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 7 Install the processor socket cover onto the processor socket of the failed system board 8 Clean the old thermal grease from the heatsink and the ...

Page 52: ...erver blade serial number and the product ID 1 During the server blade startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qual...

Page 53: ...empt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove ...

Page 54: ...ace the component reverse the removal procedure Server blade release lever To remove the component 1 Power down the server blade on page 23 2 Remove the server blade on page 24 3 Remove the access panel Access panel on page 25 4 Remove all hard drives Hard drive on page 26 5 Remove all hard drive blanks Hard drive blank on page 26 6 Remove the hard drive backplane Hard drive backplane on page 32 7...

Page 55: ...move the access panel Access panel on page 25 4 Remove all hard drives Hard drive on page 26 5 Remove all hard drive blanks Hard drive blank on page 26 6 Remove the hard drive backplane Hard drive backplane on page 32 7 Remove the front panel hard drive cage assembly Front panel hard drive cage assembly on page 33 8 Remove the system board System board on page 45 Removing DIMMs heatsinks processor...

Page 56: ... system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board System board on page 45 Contact an HP authorized service provider...

Page 57: ... view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation...

Page 58: ...r upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution base...

Page 59: ...s DOS Operating environments which do not provide native USB support Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data External USB functionality HP pro...

Page 60: ...e HP c Class Blade SUV Cable enables the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 69 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB...

Page 61: ...des of the connector Failure to do so can result in damage to the equipment 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector 4 Connect a USB keyboard to the second USB connector Item Description 1 Monitor 2 USB mouse 3 USB keyboard 4 HP c Class Blade SUV Cable Accessing local media devices Use the following configurat...

Page 62: ...or to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette drive Item Description 1 Monitor 2 USB CD DVD ROM drive or diskette drive 3 USB keyboard 4 USB hub 5 USB mouse 6 HP c Class Blade SUV Cable ...

Page 63: ... Description 1 SUV connector 2 Serial label pull tab 3 Release button 4 Server blade release lever 5 Power On Standby button 6 Hard drive bay 1 7 Hard drive bay 2 The SUV connector and the HP c Class Blade SUV Cable are for some server blade configuration and diagnostic procedures ...

Page 64: ...d condition Red flashing Critical condition 3 Flex 1 LED Green Network linked Green flashing Network activity Off No link or activity 4 Flex 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 Reserved 6 System power LED Green On Amber Standby auxiliary power available Off Off Actual NIC numbers depend on several factors including the operating system installed on ...

Page 65: ...ve currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or mi...

Page 66: ...screws 2 2 SD card slot 3 Internal USB connector 4 Hard drive backplane connector 5 Processor 2 DIMM slots 6 6 Processor socket 2 7 Mezzanine connector 1 Type I mezzanine only 8 Mezzanine connector 2 Type I or Type II mezzanine 9 System battery 10 Tray for optional embedded RAID controller battery 11 Enclosure connector 12 Tray for optional mezzanine card battery 13 Embedded FlexFabric adapters 2 ...

Page 67: ...tor supports x8 cards at up to x4 speeds A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds DIMM slot locations DIMM slots are numbered sequentially 1 through 6 for each processor The supported AMP modes use the letter assignments for population guidelines DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and ta...

Page 68: ...z 8500 1066 MHz 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com System maintenance switch Position Function Default 1 iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5 Password disabled Off 6 Reset configuration Off 7 Reserved Off 8 Reserved Off To access r...

Page 69: ...ion 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Page 70: ...ing of 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 4...

Page 71: ...r Self Repair ESD electrostatic discharge FBWC flash backed write cache FC Fibre Channel HBA host bus adapter HCA Host Channel Adapter HP SIM HP Systems Insight Manager iLO 3 Integrated Lights Out 3 IML Integrated Management Log PCIe peripheral component interconnect express PSP ProLiant Support Pack ...

Page 72: ...ons 72 RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager SUV serial USB video TPM trusted platform module UID unit identification USB universal serial bus ...

Page 73: ...re connector cover 16 66 environmental specifications 70 external cables 60 external USB functionality 59 F FBWC cabling 60 FBWC capacitor pack 60 FC mezzanine 16 features 63 Fibre Channel mezzanine 16 flash backed write cache procedures 34 37 front panel buttons 63 front panel components 63 front panel LEDs 64 front panel hard drive cage assembly 16 33 H hard drive backplane 16 32 hard drive back...

Page 74: ...e 24 removing the system board 45 replacement procedures 22 required tools 22 S safety considerations 22 safety information 22 SAS drives 16 65 SAS hard drive LEDs 65 SAS SATA LED combinations 65 SATA hard drive 16 65 SATA hard drive LEDs 65 SD card module 16 serial connector 69 serial label pull tab 63 server blade release lever 54 63 server blade specifications 70 specifications 70 specification...

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