Hayward EcoStar Troubleshooting Manual Download

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EcoStar

EcoStar SVRS

Troubleshooting

Guide

SP3400VSP

SP3400VSPVR

Drive r1.13

Interface r3.0.8 residential

Interface r3.0.8C commercial

Summary of Contents for EcoStar

Page 2: ...System PFC HI Pg 4 5 10 Check System Memory Failure Pg 20 2 Check System Prime Failed Pg 6 8 11 Condition Blank Bad On Pump Display Pg 21 22 3 Check System Power Interrupt Pg 9 12 Condition Blank Bad Wall Mount Display Pg 23 24 4 Check System AC Mains Low Pg 10 11 13 Condition Pump Tripping Breaker Pg 25 26 5 Check System Drive is Overheated Pg 12 Diagnostic Menu Pg 27 6 Check System Heat Sink Ove...

Page 3: ... Hazardous voltage can shock burn cause serious injury and or death To reduce the risk of electrocution and or electric shock hazards Only qualified technicians should remove the panel Replace damaged wiring immediately Insure panel is properly grounded and bonded ...

Page 4: ... rather than move the old display to the new drive This is important because the new display will have the most recent programming updates which will ensure the new drive performs as expected Though this means the new display will have to be reprogrammed using an old display can also lead to unnecessary fault codes Standard Model SPX3400DR SVRS SPX3400DRVR ...

Page 5: ...play a working drive will not have to be replaced as well All new displays are compatible with previous existing drives Though a new display is backwards compatible with an older drive a new drive is not backwards compatible with an older display see previous page for more information Display ONLY SPX3400LCD ...

Page 6: ... an indication that something is wrong with the pump or drive Shut off the breaker supplying the EcoStar with power for at least 2 minutes verify screen is blank then restore power Inspect pump display The error has now cleared If error frequently reoccurs AND pump is controlled by Hayward automation proceed to step 1C Page 4 Power cycle Step 1A Step 1B ...

Page 7: ...e This solution will cause a Bridge Comm Error on the controller This expected error indicates that the pump is not communicating while powered down this error will clear when pump s power is restored Please inform customer prior to employing this solution When connected to Hayward Automation automatically clear error daily by wiring the pump to the load side of the filter relay do not disrupt low...

Page 8: ... Verify there are no air leaks on suction side plumbing If no air leaks go to step 2B If air leaks exist repair plumbing and retry prime Inspect basket lid Inspect basket lid O ring and ensure a good seal If O ring is damaged replace and proceed to step 2C Page 6 Inspect plumbing Step 2A Step 2B Note Auto Prime mode may not work when plumbing pipe sizes are smaller than 2 ...

Page 9: ...me Remove pump from Auto Prime mode and set for 3 minute prime or higher to eliminate the fail to prime error follow steps on next page Page 7 Inspect baskets filter Step 2C Step 2D Plumbing less than 2 in diameter may cause flow restrictions great enough to inhibit Auto Prime from working properly If diameter is less than 2 setting the pump to 3 minute prime or higher is recommended ...

Page 10: ...o save changes press the plus button To disregard changes press the minus button Step III Step II Press the right arrow button until Set max speed Prime period appears Use the plus or minus button to toggle between Auto Sense and 3 minutes Press the Menu button until Configuration Menu Locked appears Then press and hold the left and right arrow buttons for about 5 seconds until unlocked Step I ...

Page 11: ... that there is a problem it is simply a notification that a power interruption has occurred This error will automatically clear itself within 20 seconds of the outage To manually clear proceed to step 3B Manual clear To manually clear shut off the breaker supplying the EcoStar with power for at least 1 minute then restore power Automatic clear Step 3A Step 3B ...

Page 12: ...ed below 185VAC Shut off breaker supplying EcoStar with power for at least 2 minutes then restore power Open wiring compartment and go to step 4B Verify pump power With the pump idle check voltage on mains connector If voltage is above 200VAC go to 4C if below 200VAC correct supplied power Power cycle Step 4A Step 4B ...

Page 13: ... the steps below Press Menu button until Diagnostic Menu appears Then press right arrow 1 time then press the minus button once and go to step 4D Check calibration The bottom center value v should equal the mains reading 2VAC If correct supplied power if not contact support 908 355 7995 Diagnostics Menu Step 4C Step 4D Page 11 ...

Page 14: ...the airflow path verifying the pump is receiving ample air supply Check entire air path and clear any obstructions debris then go to 5B Power cycle Shut off breaker supplying EcoStar with power for at least 2 minutes Restore power and run in quick clean if error reappears replace drive Check motor airflow Step 5A Step 5B Page 12 ...

Page 15: ... pump on quick clean for a minimum of 20 minutes to verify the motor has not suffered any damage If error reoccurs replace the motor as well Inspect Drive Step 6A Step 6B This error will occur when there is a problem detected inside the EcoStar drive Note If water has flooded the drive or the motor the repairs may not be covered under the product warranty For more information please consult the ow...

Page 16: ... and drive for water damage If no water damage is visible in the motor AND it moves freely go to step 7B Otherwise go to step 7D Check connections Check the three connections between the drive and the motor verifying that they are tight on the drive If connections are correct replace the drive and go to step 7C Inspect motor and drive Step 7A Step 7B Page 14 Note These errors are most commonly the...

Page 17: ...umbing If water damage is found in the motor OR the pump is seized replace the complete pump Prior to installing a new pump fix any problems that may cause future flooding or water damage Run with new drive Step 8C Step 8D Note If water has flooded the drive or the motor the repairs may not be covered under the product warranty For more information please consult the owner s manual or contact a lo...

Page 18: ...mp will become idle for a minimum of 15 minutes Inspect filter skimmer and pump baskets for obstructions or debris Clean filter and clear all debris then retry If failed again go to step 8B Monitor valves Eliminate or divert features that may change vacuum pressures such as automatic cleaning solar etc If using controls go to step 8C Inspect baskets filter Step 9A Step 9B Page 16 ...

Page 19: ...k to make sure all automated features and protections are setup to work with SVRS monitoring Verify freeze protection is not the culprit Make necessary adjustments go to 8D Filter off valve change Verify features like filter off valve change are enabled to eliminate nuisance trips Freeze protect Step 9D Page 17 Step 9C ...

Page 20: ...g with each other Inspect data wire between display and drive Snugly reconnect If display is mounted on the pump go to step 9B if off pump go to 9C Check diagnostics Press menu until Diagnostics Menu appears scroll to right until Drive Rev appears if 0 00 replace drive Inspect data wire Step 9A Step 9B Page 18 ...

Page 21: ...enu appears scroll to right for Drive Rev if 0 00 replace drive if not replace verify comm wiring Step III Step II Remove display cover plate on pump and connect the display directly to the pump s drive wiring harness Remove the display from the wall bracket and disconnect the RS485 Then bring the display over to the pump to install directly Step I Step 9C ...

Page 22: ...mory Failure Indicates that the drive memory has been damaged or corrupted Page 20 Shut off breaker supplying EcoStar with power for at least 2 minutes then restore power If error appears again replace the drive Step 10A ...

Page 23: ...ply and check breaker Inspect harness Verify the wiring harness is connected snugly and inspect wires for damage If damaged replace drive If not go to step 11C Verify pump power Step 11A Step 11B When a display is completely blank typically the pump is not powered this can be caused by a tripped breaker or possibly related to external automation Page 21 ...

Page 24: ...splay input With pump powered on check voltage on display for value 9 15VDC between 1 4 right to left on wiring harness If correct replace display only if below 9VAC check AC mains power for value above 200VAC if ZERO replace drive Step 11C Page 22 ...

Page 25: ...ly and check breaker Inspect harness Verify both RS485 blocks are connected snugly inspect wires and numbering If damaged replace comm wires If not go to step 12C Verify pump power Step 12A Step 12B When a display is completely blank typically the pump is not powered this can be caused by a tripped breaker or possibly related to external automation Page 23 ...

Page 26: ...ck voltage on display for value 9 15VDC between 1 4 right to left on wiring harness If correct replace display only if below 9VAC check AC mains power for value above 200VAC if ZERO replace drive Display comm power Step 12C Step 12D When a display is completely blank typically the pump is not powered this can be caused by a tripped breaker or possibly related to external automation Page 24 ...

Page 27: ...eaker does not trip go to 13C if breaker trips wiring has short OR bad breaker Inspect incoming power Step 13A Step 13B When the breaker that supplies the pump with power continually trips the problem is either a short to ground the drive or the breaker Page 25 Note GFCI breakers are more susceptible to nuisance tripping Make sure any breakers being used comply with all product specifications outl...

Page 28: ... breaker type Check breaker type and all connections If breaker health and connections are confirmed and problem still exists replace drive Measure power Step 13C Step 13D Page 26 Note In cases where a GFCI breaker experiences nuisance trips despite confirming the pump and circuit are in good health the Siemens QF220 has proven effective ...

Page 29: ...Current 1 1A 0 13 0A Power Usage 225W 0 2650W Product Version SP3400VSP Driver 78C Heatsink 67C Com Bus Online addr 1 Displays firmware of drive and display Also shows too high or too low Motor current range shown in Approximate Power usage range shown in Temperature of heatsink and drive in Celsius Status of com link between VSC and Hayward control Reads offline when not connected By pressing the...

Page 30: ...solved YES Wire pump power to load side of filter relay and set pump timer on control Inspect plumbing Any air leaks NO Inspect basket Lid O Ring NO Repair and retry prime Prime Failed pg 6 8 PFC Hi pg 4 5 YES O Ring damaged YES Replace and retry prime Inspect baskets filter Debris Remove and retry prime YES NO Change Auto Prime to 3 minute prime pg 8 Page 28 ...

Page 31: ...tes open wiring compartment then restore power AC Mains Low High pg 10 13 With pump idle check mains connector for 240VAC Is voltage below 200VAC OR above 264 YES Correct supplied power NO Enter Diagnostics Menu press right arrow then minus button Bottom value in center should mains reading 2VAC Is value correct NO Contact tech support 908 355 7995 YES Correct supplied power Page 29 ...

Page 32: ...Is water damage visible Heat Sink Overheat pg 15 Drive is Overheated pg 14 YES Fix problems the may have caused flooding Power down for at least 2 minutes Restore power and run pump is quick clean mode Does error reappear YES Replace Drive Replace Drive Run with new drive in quick clean for at least 20 minutes Does problem reoccur NO Problem solved YES Replace Motor Page 30 ...

Page 33: ...tor drive and pcb for water damage Is water damage visible YES NO Check connections between motor and drive Are connections tight NO Reconnect and retry YES Replace pump and fix any causes of water damage Error reappears YES NO Problem solved Run with new drive in quick clean for at least 20 minutes Does problem reoccur NO YES Replace Motor Page 31 ...

Page 34: ...Comm pg 20 21 SVRS Tripped pg 18 19 NO Check diagnostics under Drive Rev Does trip reappear YES Is rev reading 0 00 Divert features that affect vacuum pressures NO YES Does trip reappear AND pump is hooked up to Hayward Automation Adjust Freeze Protection if necessary Enable Filter Off Valve Change YES Replace Drive NO Replace wiring off pump only Remove display from wall plug directly into pump P...

Page 35: ...pg 23 24 Memory Failure pg 22 Does error reappear YES Replace Drive Check mains connector for 240VAC Is voltage between 200 250VAC YES NO Correct supplied power Inspect wiring harness Wiring damaged Replace Drive YES NO Test power on wiring harness for 10 15VDC on terminals 1 4 right to left Is voltage correct NO Replace Display YES Page 33 ...

Page 36: ...Is voltage between 200 250VAC YES NO Correct supplied power Inspect wiring RS485 Wiring damaged Replace Comm wiring YES NO Test power on Display RS485 for 9 15VDC on terminals 1 4 right to left Is voltage correct NO Replace Display YES Test RS485 on pump Is voltage correct NO Replace Drive YES Page 34 ...

Page 37: ...ltage between 200 250VAC YES NO Correct supplied power Disconnect pump power wires cap and turn on breaker Does breaker trip Check power being supplied from breaker YES Wires have a short OR bad breaker NO Is power between 200 250VAC NO Problem is in breaker or panel YES Replace Drive Page 35 ...

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