GE DECT 28165 User Manual Download

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Model 28165 DECT 6.0

2-Line, Cordless Handset

Speakerphone/

Answering System

User’s Guide

Your new GE telephone system is EXPANDABLE up to a total of 6 handsets

(by purchase of optional Model 28166 handset with charge cradle)

Summary of Contents for DECT 28165

Page 1: ...5 DECT 6 0 2 Line Cordless Handset Speakerphone Answering System User s Guide Your new GE telephone system is EXPANDABLE up to a total of 6 handsets by purchase of optional Model 28166 handset with charge cradle ...

Page 2: ...our own telephone equipment if you are on a party line Check with your local telephone company Notice must be given to the telephone company upon permanent disconnection of your telephone from your line If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this product does not disable your alarm equipment If you have questions about what will ...

Page 3: ...pment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna that is the antenna for radio or television that is receiving the interference Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna Connect the telecommunications equipment into an o...

Page 4: ... transmitter must not be co located or operated in conjunction with any other antenna or transmitter For body worn operation this phone has been tested and meets the FCC RF exposure guidelines when used with the belt clip supplied with this product Use of other accessories may not ensure compliance with FCC RF exposure guidelines Information for DECT Product This telephone is compliant with the DE...

Page 5: ... Local Area Codes 17 Base Ringers 17 Base Ringer Volume 18 Base Ringer Tone 18 Base VIP Melody Tone 18 Base Key Tone 19 Answerer Setup 19 Answer ON OFF 19 Outgoing Announcement 20 Reviewing the Outgoing Announcement 20 Recording the Outgoing Announcement 20 Changing the Outgoing Announcement 20 Base Rings To Answer 21 Security Code 21 Forwarding Messages 21 Set Forwarding Messages 21 Forwarding Me...

Page 6: ...in the Dialing Sequence40 Reviewing a Stored Number 40 Changing a Stored Number 41 Deleting Records Stored in Memory 41 Dialing a Number from Memory 41 Transferring Memory 42 Answering System Operation 43 Handset Messages Indicator 43 Screening Calls from the Base 43 Message Playback 43 Base Unit 43 Handset 44 Memory Full 44 Erasing Messages 44 Leaving a Memo 45 Base Unit 45 Remote Access 45 Belt ...

Page 7: ...should always be followed Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference IMPORTANT Because cordless phones operate on electricity you should have at least one phone in your home that isn t cordless in case the power in your home goes out ...

Page 8: ...E additional handsets charge cradles belt clips battery packs and covers than shown above For Model 28165xx5 there will be FOUR additional handsets charge cradles belt clips battery packs and covers than shown above For Model 28165xx6 there will be FIVE additional handsets charge cradles belt clips battery packs and covers than shown above Telephone Jack Requirements To use this phone you need two...

Page 9: ...with interference please refer to the owner s manual for these devices on how to properly set channels to avoid interference Typical devices that may use the 1 9 GHz frequency for communication include wireless audio video senders wireless computer networks multi handset cordless telephone systems and some long range cordless telephone systems Important Installation Guidelines Avoid sources of noi...

Page 10: ... button redial button TONE button display CID VOL 5 6 caller ID volume button PAUSE button LINE 1 button Soft Key Left SKL button VOLUME 5 6 volume button PUSH TO TALK button earpiece Visual message waiting indicator Soft Key Right SKR button LINE 2 button microphone ...

Page 11: ...PAGE intercom page button PUSH TO TALK button END CANCEL end cancel button 7 REPEAT repeat button Mailbox 1 2 ON OFF buttons indicators display 8 SKIP skip button PAUSE button TONE tone button CHARGE IN USE indicator CALLER ID 5 6 caller ID button Soft Key Right SKR button Soft Key Left SKL button VOICE MAIL indicator LINE 2 button LINE 1 button ...

Page 12: ...andset 2 Locate the battery compartment on the back of the handset 3 Plug the battery pack cord into the jack inside the compartment NOTE It is important to maintain the polarity black and red wires to the jack inside the compartment To ensure proper battery installation the connector is keyed and can be inserted only one way 4 Insert the battery pack 5 Close the battery compartment by pushing the...

Page 13: ...k on the back of the base 3 Plug one end of a telephone line cord into the TEL LINE 1 jack on the back of the base and the other end into the modular wall jack for Line 1 Plug the other telephone line cord into the TEL LINE 2 jack on the back of the base and the other end into modular wall jack for Line 2 NOTE If you have only one wall jack for the both lines use the TEL LINE 1 L1 L2 jack on the b...

Page 14: ...vel and VOL 9 is the maximum Using the Soft Keys On the base there are two buttons under the display box which represent several Soft Key programmable functions Use these buttons to activate the Soft Key icons that appear in the display You may program the following items with the Soft Keys Caller ID Ringer Base Name Date Time Set Language Tone Pulse Room Monitor Local Area Code and Answerer Setup...

Page 15: ...4 Press the SELECT SKL to confirm 5 Press the 5 or 6 buttons to select ENGLISH FRANÇAIS or ESPAÑOL 6 Press the SELECT SKL to save the selection Base Name 1 Make sure your phone is OFF not in TALK mode 2 Press the MENU SKR to go to the main menu 3 Use the 5 or 6 buttons to scroll to BASE NAME 4 Press the SELECT SKL to enter the menu 5 Use the touch tone pad to enter a name up to 12 characters More ...

Page 16: ...NOTE The AM PM selection is not available in 24 HOUR CLOCK format 4 Press the NEXT SKL to save the selection and advance SET DATE sub menu 5 Use the touch tone pad to enter current date for example 31 December 2007 key in 12 31 2007 6 Press the OK SKL to save the selection Time Format From the Date Time Menu 1 Use the 5 or 6buttons to scroll to TIME FORMAT Press SELECT SKL to enter the sub menu 2 ...

Page 17: ...lected the number will be displayed as xxx xxxx and etc 1 Make sure your phone is OFF not in TALK mode 2 Press the MENU SKR to go to the main menu 3 Use the 5 or 6 buttons to scroll to SET AREA CODE 4 Press the SELECT SKL to confirm 5 Use the touch tone pad to enter your 3 digit area code 6 Press the DONE SKL to confirm the selection Base Ringers You may program the following items independently f...

Page 18: ...dy to someone you want to get your attention when the person calls When a VIP melody is assigned and that person calls the unit rings the normal ring for the first ring and then follows with VIP melody ring You may choose from 15 different polyphonic melodies or 5 ringer tones NOTE This feature ONLY works when the following conditions are met 1 You have subscribed to Caller ID 2 You have your Call...

Page 19: ...rer s must be ON to hear the voice prompts 1 Make sure your phone is OFF not in TALK mode 2 Press the MENU SKR to go to the main menu 3 Use the 5 or 6 buttons to scroll to ANSWERER SETUP 4 Press the SELECT SKL to confirm 5 Use the 5 or 6 buttons to select MAILBOX 1 or MAILBOX 2 for setting Mailbox 1 or Mailbox 2 6 Press the SELECT SKL to confirm 7 Use the 5 or 6buttons to scroll to ANSWER ON OFF 8...

Page 20: ...e 5 or 6buttons to scroll to ANNOUNCEMENT 2 Press the SELECT SKL to enter the menu 3 Press the 5 or 6buttons to select RECORD 4 Press the SELECT SKL to display RECORD 5 Press the START SKL to record your announcement NOTE If do not wish to record an announcement press the BACK SKR 6 Press the STOP SKR when finished with recording announcement will play back NOTE To replay the announcement again pr...

Page 21: ... Use the touch tone pad to enter your new 3 digit security code For example press the 6 2 and 8 number keys for security code 628 The default security code is 123 4 Press the OK SKL to confirm Forwarding Messages This function will automatically forward the answerer s messages to another phone number which allows you to receive your messages soon after they are left and eliminates the need to call...

Page 22: ...ctivated for each line for example if Line 1 is set to Off and Line 2 is set to On when the MEMO button is pressed only Line 2 will have the Message Forward function activated F ANS1ON 2ON shows in the display if both lines are activated If only Line 1 is activated F ANS1ON 2OFF shows in the display View Unit ID The unit s identification code number is for reference purposes only Number of Retries...

Page 23: ...L button at any time to exit Handset Display Prompt Language The default display prompt language is English 1 Make sure your phone is OFF not in TALK mode 2 Press the MENU SKR to go to the main menu 3 Use the 5 or 6 buttons to scroll to LANGUAGE 4 Press the SELECT SKL to confirm 5 Press the 5 or 6 buttons to select ENGLISH FRANCAIS or ESPANOL 6 Press the SELECT SKL to save the selection Messages T...

Page 24: ...to access the option menu 7 Use the 5 or 6 buttons to select DELETE CID and delete only that record DELETE ALL CID shows in the display Press the Yes SKL to confirm the deletion and DELETED shows in the display OR Use the 5 or 6 buttons to select DELETE ALL CID 8 Press the SELECT SKL DELETE ALL CID shows in the display 9 Press the Yes SKL to confirm the deletion The display shows ALL CALLER ID DEL...

Page 25: ...main menu 3 Use the 5 or 6 buttons to scroll to RINGER 4 Press the SELECT SKL to confirm 5 Use the 5 or 6buttons to select LINE 1 or LINE 2 for setting Line 1 or Line 2 6 Press the SELECT SKL to confirm Handset Ringer Volume From the Ringer Menu 1 Use the 5 or 6 buttons to scroll to RINGER VOLUME Press SELECT SKL to enter sub menu 2 Use the 5 or 6 buttons to select HIGH MEDIUM LOW or OFF 3 Press t...

Page 26: ...ng You will hear a sample of the ringer tone you select 4 Press the SELECT SKL to confirm NOTE Ringer Tone 1 through 5 are for dual tone ringer tone and Melody 1 through 15 are for melodies Handset Key Tone From the Ringer Menu 1 Use the 5 or 6 buttons to scroll to KEY TONE Press SELECT SKL to enter sub menu 2 Use the 5 or 6 buttons to select ON OFF 3 Press the SELECT SKL to confirm Handset Regist...

Page 27: ...press the 4 key twice for the letter H NOTE If you make a mistake press the DELETE SKR to backspace and delete one character at a time 6 Press the DONE SKL to save Handset Date Time You may program the following items under the Date Time Menu Date Time Time Format Date Format To access the Date Time Menu 1 Make sure your phone is OFF not in TALK mode 2 Press the MENU SKR to go to the main menu 3 U...

Page 28: ...3 Use the 5 or 6 buttons to scroll to LANGUAGE 4 Press the SELECT SKL to confirm 5 Press the 5 or 6buttons to select ENGLISH FRANÇAIS or ESPAÑOL 6 Press the SELECT SKL to save the selection Room Monitor Room monitoring may be done from the base or the handset Begin with unit you want to monitor with the microphone 1 Make sure your phone is OFF not in TALK mode 2 Press the MENU SKR to go to the mai...

Page 29: ... call Answering a Call 1 To answer a call press LINE 1 LINE 2 or the handsfree button before you begin speaking 2 To hang up press the END CANCEL button on base or handset or place the handset in the base cradle Making a Call 1 Press LINE 1 LINE 2 or the handsfree button and dial the desired number OR Enter the number first then press LINE 1 LINE 2 or the handsfree button and the number automatica...

Page 30: ...ee button The number dials automatically Volume Base Speakerphone Use the VOLUME 5 or 6 buttons to adjust the speaker volume on the base to a comfortable level during a call OR press LINE 1 LINE 2 or the handsfree button on the base and then adjust the volume VOL 1 is the minimum level and VOL 9 is the maximum Cordless Handset Use the VOLUME 5 or 6 buttons on the side of the handset to adjust the ...

Page 31: ...n the base NOTE You may still page the cordless handset even if the ringer is turned off Global De registration If one or more handsets become lost you should de register all handsets to ensure proper system operation Follow the steps below to de register all handsets at the same time WARNING It is not recommended that a handset be de registered unless absolutely necessary because once a handset i...

Page 32: ...roximately every 4 seconds if there is an incoming call You may press the LINE 1 or LINE 2 button to quit room monitor and answer the call NOTE Press the CANCEL SKR or the END CANCEL button to exit room monitor mode Call Transfer During an external call you may transfer the external call from base to handset s or vice versa NOTE To cancel the call transfer you may press END CANCEL button or int bu...

Page 33: ...he default setting at handset is BASE 5 Press the SELECT SKL to save your selection 6 Press and hold the PUSH TO TALK button to connect with the desired handset or base Intercom Operation A two way intercom is possible between the base and cordless handset s without tying up the telephone line and since the telephone line is not used you can still receive incoming calls Making an Intercom Call 1 M...

Page 34: ... the corresponding LINE 1 or LINE 2 button or the handsfree button to answer the call Using Intercom with External Telephone Calls During an external telephone call you can use the intercom function to page another handset and set up a private 2 way intercom conversation with another user while the telephone call is placed on hold create a 3 way conversation between the telephone caller the base a...

Page 35: ... a handset or base and external calls on the Line 1 and Line 2 1 During an external call on either LINE 1 or LINE 2 press the HOLD SKR to put the call on hold 2 If the originating line is LINE 1 press the LINE 2 button LINE 1 icon flashes and LINE 2 icon shows in the display steadily 3 Press the CONF button to conference with the external call Transferring External Call to Other Handsets or Base D...

Page 36: ... received Caller ID Memory Location Caller ID phone number Caller ID name Date call received Call Waiting Caller ID Provided you subscribe to Call Waiting Caller ID service from your phone company if you receive an incoming call and you are using the GE multi handset system a beep indicates the presence of a Call Waiting call on the line The Call Waiting Caller ID information will be displayed and...

Page 37: ...or 6 button to scroll to CALLER ID 4 Press the SELECT SKL to enter the menu 5 Press the 6 button to scroll through the call records from the most recent to the oldest Press the 5 button to scroll through the call records from the oldest to the newest Dialing a Caller ID Number 1 Make sure the phone is OFF not in TALK mode 2 Use the 5 or 6 button to display the desired Caller ID record 3 Press the ...

Page 38: ...d 3 Press the OPTION SKL to access the option menu 4 Use the 5 or 6 button to select STORE 5 Press the SELECT SKL to confirm NOTE If using handset HANDSET BASE shows in the display Use the 5 or 6 button to select HANDSET or BASE and press the SELECT SKL to confirm record location 6 ENTER NAME shows in the display 7 Use the touch tone pad to enter a name up to 12 characters NOTE If you make a mista...

Page 39: ...mes and 24 digit telephone numbers in the handset and forty 11 character names and 24 digit telephone numbers in the base memories NOTE Memory records are stored and searched in alphabetic order For example if a memory record is stored with the name Beth and then another memory record is stored with the name Adam the record with the name Adam will be the first record in the memory storage Each rec...

Page 40: ... a dial tone for example after you dial 9 for an outside line or wait for a computer access tone A pause shows on the display as a P Each pause counts as 1 digit in the dialing sequence If you need a longer pause press the PAUSE button twice again Reviewing a Stored Number 1 Make sure the phone is OFF not in TALK mode 2 Press the MEMORY SKL to enter the main menu 3 Use the 5 or 6 button to scroll ...

Page 41: ...deletion MEMORY DELETED shows in the display Dialing a Number from Memory 1 Make sure the phone is ON in TALK mode by pressing the LINE 1 or LINE 2 button or handsfree button NOTE While in TALK mode the handset s can only access the handset memory Make sure the memory records from the base are transferred to the handset in order to access them 2 Use the 5 or 6button to select the desired record OR...

Page 42: ...ONLY be done with the cordless handsets The cordless handsets can save a memory record into the handset memory storage or the base The cordless handset can also transfer a memory record from the handset to the base or from the base to the handset Transferring memory from the handset to the base 1 Press the MEMORY SKL to enter the phone book 2 Use the 5 or 6 button to select the desired memory reco...

Page 43: ... 2 button or handsfree button on the base or handset The answering system automatically stops recording when you activate the handset or base or pick up an extension phone TIP Make sure the volume on the base is set loud enough to hear your incoming calls Message Playback Base Unit The messages indicator on the base lets you know when you have messages To play messages in Line 1 Mailbox or in Line...

Page 44: ...NOTE The maximum recording time of an incoming message is about 3 minutes per each and the total allowable recording time is about 20 minutes for 2 mailboxes to share The total allowable number of recorded message is 50 for each mailbox The answering system will be full when either one of the above conditions is reached Erasing Messages You may erase messages three ways one message at a time from ...

Page 45: ...on until you finish recording the memo 2 Begin speaking after you hear the beep 3 Release the MEMO button when finished NOTE Message will default record in Mailbox 1 Remote Access You can access your answering system from any touch tone phone by entering your 3 digit security code during the playing of outgoing announcement or after you hear the outgoing announcement 1 Dial the telephone number to...

Page 46: ...optional headset hands free operation 1 Connect the headset to the headset jack on the side of the handset The handset receiver and microphone are disabled when the headset is connected 2 Adjust the headset to rest comfortably on top of your head and over your ear Move the microphone to approximately two to three inches from your mouth 3 Press the LINE 1 or LINE 2 button to answer a call or make c...

Page 47: ...set battery to properly charge for 16 hours prior to first use or when you install a new battery pack If you do not properly charge the phone battery performance will be compromised Battery Safety Precautions Do not burn disassemble mutilate or puncture Like other batteries of this type toxic materials could be released which can cause injury To reduce the risk of fire or personal injury use only ...

Page 48: ...one of the 50 memory locations ENTER NUMBR Prompt telling you to enter a telephone number in one of the 50 memory locations INCOMPLETE DATA Caller information has been interrupted during transmission or the phone line is excessively noisy LOW BATTERY Indicates the battery pack needs charged NO CALLS Indicates no calls have been received NO DATA No Caller ID information was received PAGING The page...

Page 49: ...local telephone company Telephone Solutions No dial tone Check and repeat installation steps Ensure the base power cord is connected to a working outlet Ensure the telephone line cord is connected to the base and the wall jack Disconnect the base from the wall phone jack and connect another phone to the same jack If there is no dial tone on the second phone the problem might be your wiring or loca...

Page 50: ...s not plugged into an outlet with another household appliance Charge the battery Unit beeps Charge battery for 16 hours See solutions for No dial tone Replace the battery Memory Dialing doesn t work Did you program the memory location keys correctly Did you follow proper dialing sequence Phone dials in pulse with tone service Make sure phone is in tone dialing mode Phone won t dial out with pulse ...

Page 51: ...es are incomplete An extension phone may have been lifted as a message is received Answering system memory is full Erase some messages You may have accidently pressed the play stop button during playback and stopped the message Won t respond to remote commands You must use a tone dial phone This phone does not support pulse rotary dialing Make sure to enter the correct security code Did unit hang ...

Page 52: ...r abrasive powder because this will damage the finish Retain the original packaging in case you need to ship the phone at a later date Causes of Poor Reception Aluminum siding Foil backing on insulation Heating ducts and other metal construction that can shield radio signals You re too close to appliances such as microwaves stoves computers etc Atmospheric conditions such as strong storms Base is ...

Page 53: ...pproved by Thomson Inc could void the user s authority to operate this product For instructions on how to obtain a replacement unit refer to the warranty included in this guide or call customer service at 1 800 448 0329 Or refer inquiries to Thomson Inc Manager Consumer Relations P O Box 1976 Indianapolis IN 46206 Attach your sales receipt to this booklet for future reference or jot down the date ...

Page 54: ...is within the warranty period must be presented to obtain warranty service For rental firms proof of first rental is also required Also print your name and address and a description of the defect Send via standard UPS or its equivalent to Thomson Inc 11721 B Alameda Ave Socorro Texas 79927 Insure your shipment for loss or damage Thomson Inc accepts no liability in case of damage or loss A new unit...

Page 55: ...e liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana Except to the extent prohibited by applicable law any implied warranty of merchantability or fitness for a particular purpose on thi...

Page 56: ...l be charged upon ordering We are required by law to collect appropriate sales tax for each individual state country and locality to which the merchandise is being sent Items are subject to availability DESCRIPTION MODEL NO AC power adaptor 5 2760 Belt Clip 5 2717 Headset 5 2425 black Replacement Handset Battery 5 2721 Accy Handset Recharge Cradle 5 2753 ...

Page 57: ...recautions 47 Battery Solutions 50 Before You Begin 8 Belt Clip and Optional Headset 46 C Call Transfer 32 Call Waiting Caller ID 36 Caller ID 24 Caller ID CID 36 Caller ID Solutions 49 Causes of Poor Reception 52 Changing a Stored Number 41 Changing the Battery 47 Changing the Outgoing Announcement 20 Charge In Use Indicator 29 Connecting an Optional Headset to the Handset 46 Connecting the Base ...

Page 58: ...rs 25 Handset Sound Signals 48 Handset Telephone Set Up 23 Handset VIP Melody 26 Hearing Aid Compatibility HAC 3 Hold 31 I Important Installation Guidelines 9 Information for DECT Product 4 Inserting a Pause in the Dialing Sequence 40 Installation 9 Installing the Backup Batteries on Base Unit 13 Installing the Base Station 13 Installing the Handset Battery 12 Installing the Phone 12 Intercom Oper...

Page 59: ...ing Calls from the Base 43 Security Code 21 Set Date Time 16 27 Set Forwarding Messages 21 Speakerphone Volume 14 Storing a Name and Number in Memory 39 Index Storing Caller ID 24 Storing CID Records In CID Memory 37 Storing CID Records in Internal Memory 38 Storing the Last Number Dialed 40 T Telephone Jack Requirements 8 Telephone Solutions 49 Time Format 16 28 Tone Pulse 17 Transferring Memory ...

Page 60: ...65 00027634 Rev 0 Dom E 08 28 Printed in China Thomson Inc 101 West 103rd Street Indianapolis IN 46290 1102 2008 Thomson Inc Trademark s Registered Marca s Registrada s Visit the GE website at www GE com phones ...

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GE DECT 28165, User Manual

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