Gateway ALR 8300 Maintaining And Troubleshooting Download

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Maintaining
and
Troubleshooting
the Gateway
ALR 8300 Server

Part # 8504081

A MAN SYS US 8300 TECH REF R1

12/98

4081TL.book Page 1 Tuesday, December 22, 1998 1:27 PM

Summary of Contents for ALR 8300

Page 1: ...Maintaining and Troubleshooting the Gateway ALR 8300 Server Part 8504081 A MAN SYS US 8300 TECH REF R1 12 98 4081TL book Page 1 Tuesday December 22 1998 1 27 PM ...

Page 2: ...de logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Copyright 1998 Advanced Logic Research Inc ALR Al...

Page 3: ...zel 7 Reinstalling the wrap around panel 8 Reinstalling the side panel 9 Components 11 System board 12 Chassis fans A F S 14 Power connectors 14 Front panel connectors 15 Drive controllers and connectors 17 System jumpers 18 Server management connectors 19 Battery AA 20 Expansion slots 20 I O connectors 21 Processor subsystem 22 Memory AS AT AU AV 23 The RAID backplane 23 Installing Components 25 ...

Page 4: ...tWare drivers 51 BIOS Setup 53 About the BIOS Setup Utility 54 Using the BIOS Setup Utility 54 Main menu screen 55 Advanced menu screen 59 Security menu screen 67 Boot menu screen 69 Exit menu screen 70 Updating the BIOS 72 Troubleshooting 75 Introduction 76 Computer virus notice 76 Troubleshooting checklist 77 Verifying the configuration 78 Troubleshooting guidelines 78 CD ROM problems 79 Hard di...

Page 5: ...ications 96 Memory Map 97 I O Map 98 IRQ Usage 99 DMA Usage 100 DIMM Configurations 101 Regulatory compliance statements 103 FCC notice 103 Industry Canada notice 103 CE notice 104 VCCI notice 104 Australia New Zealand notice 105 Index 107 4081TL book Page iii Tuesday December 22 1998 1 27 PM ...

Page 6: ...iv Maintaining and Troubleshooting the Gateway ALR 8300 Server 4081TL book Page iv Tuesday December 22 1998 1 27 PM ...

Page 7: ...Preface Conventions used in this guide vi Safety instructions vii Additional information sources ix 4081TL book Page v Tuesday December 22 1998 1 27 PM ...

Page 8: ...hat the keys must be pressed simultaneously Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications and files are printed in italic An important informs you of special circumstances A caution warns you of possible damage to equipment or loss of data A warning indicates the possibility of personal injury Importan...

Page 9: ...r ventilation slots Use the voltage setting for your area The voltage selector switch is set at the factory to the correct voltage As a safety feature this system is equipped with a 3 wire power cord to ensure that the product is properly grounded when in use The plug will only fit into a grounding type outlet If you are unable to insert the plug into an outlet contact an electrician to install th...

Page 10: ...facturer Dispose of used batteries according to the manufacturer s instructions Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system s performance chang...

Page 11: ...ww gateway com support to access information about your system or other Gateway products Some types of information you can access are Hardware driver including BIOS and software application updates An expanded glossary Technical tips Service Agreement information Technical documents and component information Frequently Asked Questions FAQ Online access to Tech Support 4081TL book Page ix Tuesday D...

Page 12: ...x Maintaining and Troubleshooting the Gateway ALR 8300 Server 4081TL book Page x Tuesday December 22 1998 1 27 PM ...

Page 13: ...1 Chapter 1 System Access Static electricity precautions 2 Opening the system 3 Closing the system 7 4081TL book Page 1 Tuesday December 22 1998 1 27 PM ...

Page 14: ...c causing surfaces such as plastic and styrofoam in your work area Remove the parts from their antistatic bags only when you are ready to use them Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection Always hold cards by their edges and their metal mounting bracket Avoid touching components on the cards and the edge connectors that conn...

Page 15: ... bezel or the wrap around panel 1 Disconnect all power cords Unlock the chassis keylock if necessary 2 On the rear of the system remove the two screws that secure the side panel to the chassis Save the screws see Figure 1 Figure 1 Removing the Side Panel To Remove the Side Panel Caution Turn the system off and disconnect both power cords before proceeding Installing any component while the power i...

Page 16: ...You may need to remove the wrap around panel before removing the bezel 1 Disconnect all power cords Unlock the chassis keylock if necessary 2 Remove the side panel as described above 3 Remove the two screws from the rear of the system and the screw at the top of the system that secure the panel to the chassis see Figure 2 Figure 2 Removing the Wrap Around Panel To Remove the Wrap around Panel 4081...

Page 17: ...side Removing the bezel You must remove the side panel and the wrap around panel before you remove the bezel 1 Disconnect the power cords Unlock the bezel keylock if necessary 2 Remove the side panel as described in Removing the side panel on page 3 3 Disconnect the two ribbon cables that link the bezel LED indicators to the interior of the system To Remove the Bezel 4081TL book Page 5 Tuesday Dec...

Page 18: ...300 Server 4 Remove the six screws that secure the bezel to the chassis as shown in Figure 3 Set the screws aside Figure 3 Removing the Bezel 5 Gently pull the bezel off of the chassis and lay it aside 4081TL book Page 6 Tuesday December 22 1998 1 27 PM ...

Page 19: ...g the bezel You must replace the bezel before you replace the wrap around panel and the side panel 1 Position the bezel to the front of the chassis so that the bezel pegs are aligned with the mounting holes on the front of the chassis See Figure 4 Figure 4 Reinstalling the Bezel To Replace the Bezel 4081TL book Page 7 Tuesday December 22 1998 1 27 PM ...

Page 20: ...location of the connector on the RAID bay backplane 3 Secure the bezel with the screws you removed when removing the bezel Reinstalling the wrap around panel You must replace the bezel before you replace the wrap around panel You must replace the wrap around panel before you replace the side panel 1 Hold the wrap around panel at a slight angle over the chassis as shown in Figure 5 Figure 5 Reinsta...

Page 21: ... panel Reinstalling the side panel You must replace the bezel and the wrap around panel before you replace the side panel 1 Align the panel with the chassis ledges just a few inches towards the back of the chassis See Figure 6 Figure 6 Reinstalling the Side Panel To Replace the Side Panel Important J XLI 137 LEW FIIR GSVVYTXIH F E TS IV SYXEKI ERH SY TPYK XLI W WXIQ MRXS E TS IV SYXPIX MX MPP TS I...

Page 22: ...slots on the panel are aligned with the locking tabs on the chassis 3 Slide panel towards the front of the system until the panel is locked into place 4 Secure the panel with the screws you removed when you removed the side panel 4081TL book Page 10 Tuesday December 22 1998 1 27 PM ...

Page 23: ...2 Chapter 2 Components System board 12 The RAID backplane 23 4081TL book Page 11 Tuesday December 22 1998 1 27 PM ...

Page 24: ...elow and on the following page for the key to Figure 7 Figure 7 System Board Components A Chassis fan connector B Power connectors C Soft power connector D PS fault reset connector E Power supply auxiliary connector F Chassis fan connector G Secondary IDE connector H Primary IDE connector I Diskette drive connector J SHM mode jumper 4081TL book Page 12 Tuesday December 22 1998 1 27 PM ...

Page 25: ...lear CMOS jumper AA Battery AB ISA slot 1 shared w secondary PCI slot 4 AC Secondary PCI slot 4 shared w ISA slot 1 AD Secondary PCI slot 3 RAID port slot AE Secondary PCI slot 2 AF Secondary PCI slot 1 shared w I2O slot AG Primary PCI slot 3 AH Primary PCI slot 2 AI Primary PCI slot 1 AJ RJ 45 ethernet port AK Stacked dual USB ports AL Video port AM Mouse port keyboard ports AN Serial port 2 AO P...

Page 26: ...l parts of the chassis to provide cooling for critical components Power connectors There are several power connectors on the system board These connectors are intended to allow the connection of different power supplies for different system configurations Some of these connectors are not used Standard power connectors B The power connectors provide all of the power to the system board These connec...

Page 27: ... to be installed in different chassis Some of these connectors are not used PS fault reset connector D Allows connection of a reset switch for processor fault conditions This switch will not reset the processor or remove the fault condition it clears the fault alert flag and causes the fault LED to turn off If the fault condition persists the processor fault LED will turn back on Front panel conne...

Page 28: ... a switch that lets a user generate a non maskable interrupt NMI This connector is not used EDC reset connector R The EDC reset connector provides the connection for the keyboard lock button ECC reset button from the front panel Not used Speaker connector U Connects the internal speaker to the system board External boot ROM connector V Provides connection for expansion cards that contain a separat...

Page 29: ...r and connector on the system board support up to two diskette drives of 360 KB 720 KB 1 2 MB 1 44 MB and 2 88 MB formats SCSI connectors X Y This integrated Adaptec AIC 7890 SCSI controller is a high performance PnP compliant single chip PCI local bus to Ultra2 SCSI master host adapter Its advanced SCSI I O cell technology ensures data integrity for higher I O bandwidth requirements with data rat...

Page 30: ...an cause damage to the system board For instructions on setting the jumpers on the system board see Setting system board jumpers on page 32 SHM mode jumper J This jumper indicates whether the system is a tower unit or rack mounted The system hardware manager SHM software checks this jumper to determine the characteristics of the system Clear CMOS jumper Z This jumper allows you to clear the CMOS m...

Page 31: ...ime this guide was printed Cover intrusion switch connector T Connects a cover intrusion switch to the system board so that the system can monitor unauthorized access to the chassis External I2 C connector W This connector is part of the system monitoring hardware It carries the signals of the I2C bus which include identifying information and status for major system components RAID cage connector ...

Page 32: ...AE AF AG AH AI The system board supports six connectors for installation of PCI cards All PCI connectors are bus master capable Three of these connectors AG AH and AI reside on the primary PCI bus and three AC AE and AF reside on the secondary PCI bus The PCI bus processes peripheral transactions at a system clock speed of up to 33 MHz PCI RAIDPort connector AD The PCI RAIDport connector allows yo...

Page 33: ...keyboard joystick monitor tape and floppy drives As many as 127 devices can be daisy chained from each port Hot swap capability and dynamic resource allocation for all peripherals attached Data transfer rates of up to 12Mbps USB drivers are provided as a part of most major operating systems and should require no special procedures for implementation or use Two 9 pin 16550 compatible serial ports A...

Page 34: ...cessors and processor slots AQ AR Depending on the model the system is equipped with one Intel Pentium II Xeon processor with 512 KB 1 MB or 2 MB of ECC level two L2 cache integrated into a single edge contact SEC cartridge The boot processor AQ must be present in all configurations The application processor AR is optional The system SMP design supports up to two processors and is Intel MP Specifi...

Page 35: ...inch high 3 5 inch drives For optimum operation only approved RAID ready drives should be used with the RAID backplane Drives are mounted on a rail system which provides quick and easy installation and hot swapping capability A fully functional RAID subsystem is controlled by a RAID Caching Controller Hot swapping is a useful feature that allows you to replace a failed hard disk drive without inte...

Page 36: ...24 Maintaining and Troubleshooting the Gateway ALR 8300 Server 4081TL book Page 24 Tuesday December 22 1998 1 27 PM ...

Page 37: ...Components Replacing the processor 26 Installing a second processor 29 Setting system board jumpers 32 Installing memory and hardware 35 Installing software and drivers 50 4081TL book Page 25 Tuesday December 22 1998 1 27 PM ...

Page 38: ...urces document It is critical that a heat sink be installed on each processor The Pentium II Xeon processor overheats and fails if it is not cooled sufficiently The heat sink provided with the processor on the system provides all necessary cooling for the processor as long as the system covers are on 1 Turn off the system and disconnect the power cord 2 Open the case observing the ESD precautions ...

Page 39: ...ee Figure 10 Figure 10 Removing the Processor Cartridge Important If the error message update table not found for CPUxx Stepping xxxx displays at boot up run the MULOADER utility located on the disk included with your processor kit This message may occur under the following conditions When a new processor has been added that does not include the stepping information in the table When the BIOS is f...

Page 40: ... 11 Figure 11 Installing the Processor Cartridge 8 Slide the cartridge all of the way down until it seats securely in the slot 2 supports 9 Place the lock bar on the top of the processor cartridge and replace the two screws that secure it in place 10 Set the jumpers properly for the new processor configuration 11 Close the case as described in Closing the system on page 7 12 Reconnect the power co...

Page 41: ...t details on the availability of upgrade kits contact one of the sources listed in the Assistance Resources document It is critical that a heat sink be installed on each processor The Pentium II Xeon processor overheats and fails if it is not cooled sufficiently The heat sink provided with the processor on the system provides all necessary cooling for the processor as long as the system covers are...

Page 42: ...eway ALR 8300 Server 3 Wearing an anti static wrist strap grounded to the system chassis remove the Terminator Card from the system board See Figure 12 Figure 12 Removing the Terminator Card 4081TL book Page 30 Tuesday December 22 1998 1 27 PM ...

Page 43: ... over the top of the processor cartridge and secure it in place with the two screws provided 6 Set the jumpers correctly for the new processor configuration 7 Insert the new VRM into the connector provided until the release latches click into place 8 Close the case as described in Closing the system on page 7 9 Reconnect the power cord and turn on the system 4081TL book Page 31 Tuesday December 22...

Page 44: ...M mode Processor speed jumper The system board supports a range of processor speeds which are set by changing jumper shunts on the block If you upgrade your processor you may need to change jumper settings The JP22 jumper configuration block lets you set the processor speed If two processors are present and they support different speeds set the processor speed jumper to the slower speed Move the j...

Page 45: ...ystem to clear CMOS memory 5 Move the jumper shunt on the JP15 jumper back to its normal position connecting pins 1 and 2 6 Close the case as described in Closing the system on page 7 7 Reconnect the power cord and turn on the system Clearing the CMOS memory clears all passwords and all configuration settings You must reset any necessary values in BIOS Setup after you clear the CMOS memory To Clea...

Page 46: ...re checks the status of this jumper to determine whether the configuration and other characteristics of the server are correct for a system of the appropriate type 1 Turn off the system and disconnect the power cord 2 Open the case observing the ESD precautions in Static electricity precautions on page 2 3 Install a jumper shunt on the jumper to connect the pins 4 Close the case as described in Cl...

Page 47: ...DIMM configuration chart later in this section for valid memory configurations You may select any combination that provides the total RAM required by your system and applications 1 Turn off the system and disconnect the power cord 2 Open the case observing the ESD precautions in Static electricity precautions on page 2 3 Pull open the socket clamps on each side of the DIMM socket see Figure 14 Fig...

Page 48: ... system on page 7 7 Reconnect the power cord and turn on the system 1 Gently push out first one and then the other plastic socket clamp on each end of the DIMM The DIMM should pop up slightly from the socket see Figure 16 Figure 16 Opening the DIMM Socket Clamps To Remove DIMMs Caution Whenever you add or remove memory and start the computer allow POST to complete the memory test and count otherwi...

Page 49: ...in the system Refer to Chapter 1 System Access for instructions on opening and closing the case Replacing the CD ROM drive You can use the 5 25 inch drive bay to install a CD ROM drive tape drive or other 5 25 inch device 1 Turn off the system and disconnect the power cord 2 Open the case observing the ESD precautions in Static electricity precautions on page 2 3 Locate the CD ROM drive To Replace...

Page 50: ...ve see Figure 18 Figure 18 Replacing the CD ROM Drive 6 Place the new CD ROM drive in the chassis and secure the drive to the chassis using the screws you removed in Step 5 7 Connect the power and data cables to the CD ROM drive making sure the cables match their original position See drive documentation for proper drive jumper settings and cable orientation 8 Close the case as described in Closin...

Page 51: ...drive bay cover from the front of the 5 25 inch drive bay Also remove the corresponding plastic drive bay cover on the front bezel If you are replacing an existing drive disconnect the power and data cables from the drive noting their location and orientation You will reconnect these cables after you install the new drive 5 If you are replacing an existing drive remove the screws securing the driv...

Page 52: ...Reconnect the power cord and turn on the system 10 Run the configuration software if required Replacing a 3 5 inch drive in the top drive bay Above the 3 5 inch diskette drive there is a single bay for an internal 3 5 inch hard drive This drive can be either IDE or SCSI 1 Turn off the system and disconnect the power cord 2 Open the case observing the ESD precautions in Static electricity precautio...

Page 53: ...is and the two screws that secure the bracket to the left side of the 5 25 inch drive cage see Figure 20 Figure 20 Removing the 3 5 inch Drive from the Top Drive Bay 5 Remove the bracket from the left side of the old drive by removing the two screws 4081TL book Page 41 Tuesday December 22 1998 1 27 PM ...

Page 54: ...gure 21 Figure 21 Replacing the 3 5 inch Drive in the Top Drive Bay 7 Place the new drive and bracket in the top drive bay and secure them with the four screws you removed earlier 8 Connect the data and power cables to the new drive being careful to orient them correctly 9 Close the case and turn the server on 4081TL book Page 42 Tuesday December 22 1998 1 27 PM ...

Page 55: ...5 inch drive bay at the back of the chassis The RAID bay supports up to six 3 5 inch LVD SCA SCSI hard drives 1 Unlock and open the lower bezel door 2 Locate the SCA hard disk that you want to replace 3 Pull the release latches on the guide rails outward to release the drive from the RAID bay see Figure 22 Figure 22 Removing an SCA Drive 4 Pull the drive straight out of the bay To Replace a RAID D...

Page 56: ...ive into the bay until the connector makes contact with the SCA connector on the backplane see Figure 23 Figure 23 Installing an SCA Drive 7 Press the drive in firmly until the connector seats securely Press the latches inward until they click into place to seat the drive securely in the bay 8 Close the lower bezel door and lock it 4081TL book Page 44 Tuesday December 22 1998 1 27 PM ...

Page 57: ...ightly then lift it out and off 5 Using the straight bladed screwdriver remove the punchout section insert the blade of the screwdriver into the slot in the punchout then pry back and fourth until loose Figure 24 Installing the SCSI Cable Kit 6 One end of the SCSI cable is attached to a bracket containing two threaded holes From the inside of the system hold this end of the cable up to the opening...

Page 58: ...CI expansion slots are designed to allow the slot to be shared with a special purpose expansion card such as a RAID port card Some ISA expansion cards have jumpers or switches that set interrupts and I O addresses They come with instructions that explain how to set them to avoid hardware conflicts Follow the instructions carefully Refer to Figure 7 on page 12 for the correct installation location ...

Page 59: ... the chassis by installing the screw you removed in Step 5 through the mounting bracket at the end of the card 8 Connect cables to the card See the card documentation for proper jumper settings and cable orientation 9 Close the case as described in Closing the system on page 7 10 Reconnect the power cord and turn on the system 4081TL book Page 47 Tuesday December 22 1998 1 27 PM ...

Page 60: ...pole mark on the top see Figure 7 on page 12 6 Gently pull the battery from its socket and press the new battery in the socket with the positive pole up Be sure you have pressed the battery down far enough for it to touch the base of the socket 7 Close the case as described in Closing the system on page 7 8 Reconnect the power cord and turn on the system 9 Enter the BIOS Setup program and verify t...

Page 61: ... off the system remove the cover and verify that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors did not miss any pins Turn off the system remove the cover and disconnect and reconnect the cables and then replace the cover carefully so as not to disturb any cables Turn off the system remove the cover and if ...

Page 62: ... After you have installed the USB driver install the USB device by attaching it to a USB port on the rear panel Check the device documentation for additional information to see if you must install software for the device Installing video drivers The integrated video controller on the system board uses standard drivers provided with the system utilities diskettes For those running Windows NT in par...

Page 63: ...cond instance driver for NetWare 4 11 When installing the second instance driver for the second SCSI controller the server will generate interrupts which may hang the server To resolve this issue replace the MPS14 PSM file that is installed during the NetWare 4 11 installation with an updated version of the file The updated file can be obtained from the Netware Service Pack 5 utility patch provide...

Page 64: ...52 Maintaining and Troubleshooting the Gateway ALR 8300 Server 4081TL book Page 52 Tuesday December 22 1998 1 27 PM ...

Page 65: ...4 Chapter 4 BIOS Setup About the BIOS Setup Utility 54 Using the BIOS Setup Utility 54 Updating the BIOS 72 4081TL book Page 53 Tuesday December 22 1998 1 27 PM ...

Page 66: ...n that you need Using the BIOS Setup Utility The computer BIOS has a built in setup utility that lets you configure several basic system characteristics The settings are stored in battery backed RAM and are retained even when the power is off To enter the Setup utility restart the system and then press F1 when prompted on screen during the startup process The lower section of all screens provides ...

Page 67: ...TER to load the defaults or ESC to skip Save Exit Press F10 to exit the setup utility and either save or ignore all changes A dialog box appears asking you to press ENTER to save the changes or ESC to ignore the changes and exit Main menu screen Upon entering Setup the Main menu screen opens The main menu screen allows you to access the most common Setup fields Figure 27 Main Menu Screen System Ti...

Page 68: ... disk drive setup screen on page 57 Primary Slave opens the Primary Slave screen to permit you to setup the primary slave hard disk drive Details of this screen are provided in the section Hard disk drive setup screen on page 57 Secondary Master opens the Secondary Master screen to permit you to setup the secondary master hard disk drive Details of this screen are provided in the section Hard disk...

Page 69: ...lues only apply to older drives generally less than 200 MB in size User Selecting this option brings up a sub menu where you can enter the CYLINDERS HEADS SECTORS and MAXIMUM CAPACITY of the drive you are configuring These values are generally available from the documentation for the drive or the drive label itself Auto Selecting this option automatically configures the drive based on information ...

Page 70: ...ck Addressing to be used in place of Cylinders Heads and Sectors The options are ENABLED and DISABLED 32 Bit I O enabling this option allows 32 bit communication between the processor and the IDE controller The options are ENABLED and DISABLED Transfer Mode selects the method for moving data to and from the drive The options listed are those supported by the drive and the platform either STANDARD ...

Page 71: ...ng Yes causes the system to clear its configuration data and automatically configure all PnP devices at bootup Selecting No causes the system to use the existing configuration information this field automatically resets itself to No at the next system boot Use Multiprocessor Specification this field configures the multiprocessor specification used to coordinate between multiple processors Specific...

Page 72: ...een are provided in the section Cache memory screen on page 66 Advanced Chipset Control opens the advanced chipset control screen which contains a single field The field is ECC Config which allows you to set the extent of error checking and correction that the system uses The options for this field are Disabled EC ECC and ECC Scrub Embedded PCI SCSI Channel A enabling this field turns on channel A...

Page 73: ...locks of upper memory for use by legacy ISA devices Details of this screen are provided in the section Memory reservation screen on page 62 IRQ Reservation opens the IRQ reservation screen This screen allows you to reserve IRQs for use by legacy ISA devices Details of this screen are provided in the section IRQ reservation screen on page 63 Important The SHM Address is always 1 in stand alone conf...

Page 74: ...tion from the resource configuration screen It allows you to reserve a block of memory for ISA devices Figure 31 Memory Reservation Screen XXXX XXXX you may reserve the specified area of upper memory for use by legacy ISA devices The options for each memory region are Available and Reserved 4081TL book Page 62 Tuesday December 22 1998 1 27 PM ...

Page 75: ...on from the advanced menu It allows you to manually reserve IRQs for specific devices Figure 32 IRQ Reservation Screen IRQx you may reserve the specified IRQ for use by legacy ISA devices The options for each IRQ are Available and Reserved 4081TL book Page 63 Tuesday December 22 1998 1 27 PM ...

Page 76: ... for serial port A Use the or key to display the optional interrupts available Serial Port B the options include Enabled Disabled and Auto Base I O Address displays the base I O address for serial port B Use the or key to display the optional addresses available Interrupt displays the current interrupt for serial port B Use the or key to display the optional interrupts available Parallel Port the ...

Page 77: ... key to display the optional DMA channels available Floppy Disk Controller this field controls the integrated diskette drive controller The options include Enable and Disable Base I O Address sets the base I O address used by the controller The options include Primary and Secondary Keyboard features screen This screen allows you to configure the features of the keyboard Figure 34 Keyboard Features...

Page 78: ...d 30 sec Keyboard Auto Repeat Delay determines the amount of delay before a pressed key repeats The options are 1 2 sec 3 4 sec and 1 sec Cache memory screen This screen allows you to configure various aspects of the system cache memory Figure 35 Cache Memory Screen Memory Cache normally used to troubleshoot speed related problems The options include Enable and Disable Cache System BIOS Area contr...

Page 79: ...through 640K area of base memory The options are Write Back Write Through and Uncached Cache Extended Memory Area controls the caching of the system memory above 1 MB The options are Enabled and Disabled Cache segments for example C800 CBFF controls the caching of specified segments of memory The options are Enabled and Disabled Security menu screen This screen allows you to set system security ch...

Page 80: ...ervisor must enter the current password before entering and verifying the new password Set User Password opens the user password dialog box In this box you can enter and verify the password used to control access to the system If the user password has already been set you must enter the current password before you enter and verify the new password Password on Boot when this option is enabled the s...

Page 81: ... boot data The options include Diskette Drive Hard Drive Removable Devices ATAPI CD ROM Drive and Network Boot Third Boot Device designates the device that the system polls third upon boot up if the previous device is not ready or contains no boot data The options include Diskette Drive Hard Drive Removable Devices ATAPI CD ROM Drive and Network Boot Fourth Boot Device designates the device that t...

Page 82: ...tem is found the system tries the next drive listed until an operating system is found Use the up and down arrows to select a device then press or to move it up or down the list Removable Devices displays a list of the available removable media devices The system assigns drive letters to these devices in the order displayed To change the sequence and drive letter of a device use the up and down ar...

Page 83: ...ld settings Load Setup Defaults displays the Setup defaults in cases where the settings have been corrupted or incorrectly modified Press F1 to resume the boot or F2 to run BIOS Setup with the ROM default values already loaded into the menus Discard Changes restores the CMOS settings previously entered not the default values and discards the changes entered in the current session without exiting B...

Page 84: ...5 Uncompress the contents of the BIOS file you downloaded and copy the contents onto a bootable disk 6 Verify that drive A is the first boot device or set it to be the first boot device see Boot menu screen on page 69 7 Place the bootable disk containing the BIOS files into drive A then restart the system with the disk in the drive The BIOS Setup program starts 8 Press ENTER to go to the Main menu...

Page 85: ...ss If you do not set the CMOS values back to the defaults using the F5 key or the correct values from your earlier configuration the system may function erratically You may encounter a CMOS checksum error or other problem after the system restarts If so try turning the system off and then restarting CMOS checksum errors require that you enter BIOS Setup check your settings save your settings and e...

Page 86: ...74 Maintaining and Troubleshooting the Gateway ALR 8300 Server 4081TL book Page 74 Tuesday December 22 1998 1 27 PM ...

Page 87: ...ice 76 Troubleshooting checklist 77 CD ROM problems 79 Hard disk problems 80 Memory Processor problems 81 Peripheral Adapter problems 82 Printer problems 83 System problems 85 Video problems 86 Error messages 88 4081TL book Page 75 Tuesday December 22 1998 1 27 PM ...

Page 88: ... and spread Some viruses may only cause the system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of files or disks To be safe never assume any virus is harmless Viruses are identified by how they infect the computer Program Viruses infect executable program files such as COM EXE OVL DRV SYS and BIN Macro Viruses infect th...

Page 89: ... always scan new software for any viruses prior to installing files If the system has been infected find and remove the viruses using an anti virus program Then turn off the system for a minimum of 15 seconds to clear the virus from system RAM You may want to rerun the anti virus software when you turn the system back on the verify that the system is clean Troubleshooting checklist Before turning ...

Page 90: ...onitor power is disconnected stored energy in the monitor components can cause a painful or harmful shock If a peripheral such as the keyboard mouse drive or printer does not appear to work verify that all of the connections are secure If the system displays an error message on the screen write it down word for word You may be asked for it when calling technical support Only qualified personnel sh...

Page 91: ... the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions to add the drive If you are not experienced with this procedure call technical support The secondary IDE device may be disabled Restart your computer and then press F1 to enter the Setup program From the Advanced Peripheral Configuration menu set the Secondary IDE Interface to Auto and make c...

Page 92: ...one that is not currently being used by the system The cables are not connected correctly Open the system and check the cable connections Probable Cause Solution The Primary IDE Device may be disabled Restart the computer and press F1 to enter Setup From the Advanced Peripheral Configuration menu set the Primary IDE Interface and Primary IDE Status to Enabled The primary IDE device may be configur...

Page 93: ...ry is not updated and the new memory total is not saved Probable Cause Solution The processor was installed incorrectly or in the wrong socket Check the installation The processor should be recognized automatically if it was installed correctly The processor speed was not selected on the system board If your system board lets you to select the processor speed make sure you have selected the proper...

Page 94: ...k all cables between the controller and the device Probable Cause Solution The diskette drive may be configured incorrectly Restart your computer and then press F1 to enter the Setup program From the Main Floppy Options menu ensure that the diskette drive settings are correct The drive cables are not connected properly Open the system and check all cables connected to the controller Probable Cause...

Page 95: ...eck the address configuration of the adapter card and ensure that it does not conflict with another card in the system The card has not been configured through software e g the EISA configuration utility Configure the card with the appropriate software The card was not installed correctly Reseat the card and make certain that its jumpers are configured appropriately Probable Cause Solution The pri...

Page 96: ... setup function The printer has not been added to the system From the Printers window Start Settings Printers double click Add Printer Follow the directions for adding the new printer The wrong driver is being used for the selected printer From the Printers window Start Settings Printers select the printer From the File menu click Properties Make certain the printer is using the right printer driv...

Page 97: ... power supplies are turned on Replace defective power supply Probable Cause Solution A key was depressed while the system was starting up Clear the sticking key Then turn off the system wait for a few seconds and then turn the system back on The keyboard is not plugged in or connected properly Check the cable Make certain it is plugged in correctly Something spilled into the keyboard Turn off the ...

Page 98: ...tion The video card is not seated correctly Open the system and reseat the video card The video card is not compatible with the system PCI video cards must be compatible with the system Replace the video card with one that is compatible with the system Probable Cause Solution The monitor brightness and contrast controls are turned down Adjust the brightness and contrast knobs until the text become...

Page 99: ...e monitor controls until the text becomes clear See the monitor documentation for more information The connector or cable is damaged Check the connector and cable for bent or damaged pins The surge protector or uninterruptible power supply UPS is damaged Disconnect the monitor power cable and connect it directly to the power source The monitor is too close to a source of electrical interference Mo...

Page 100: ...ct Enter BIOS Setup and verify the parameter values CD ROM is not recognized See The system does not recognize the CD ROM drive on page 79 Data error Run ScanDisk on the reported disk Decreasing available memory Your BIOS configuration is incorrect Enter BIOS Setup and verify the parameter values Diskette drive is not recognized See The diskette drive is not recognized by the system on page 82 Dis...

Page 101: ... the SCSI drive on page 80 Backup your files as soon as possible Insufficient disk space Check the free space on the disk volume If the volume is full or almost full remove unnecessary files Invalid configuration information Enter BIOS Setup and verify the parameter values Invalid password Enter the password again making certain to enter it correctly If you do not know the password you may need to...

Page 102: ...81 Memory size error Enter BIOS Setup and save the memory configuration Non system disk or disk error Eject the diskette and press ENTER If the diskette is bootable check it for errors Not enough memory Close all programs not currently in use Print queue is full Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to...

Page 103: ...nyms and abbreviations 92 Terms and definitions 93 Specifications 96 Memory Map 97 I O Map 98 IRQ Usage 99 DMA Usage 100 DIMM Configurations 101 Regulatory compliance statements 103 4081TL book Page 91 Tuesday December 22 1998 1 27 PM ...

Page 104: ...access memory ECC Error correcting code FAT File allocation table GB Gigabyte IDE Integrated drive electronics IRQ Interrupt request line ISA Industry standard architecture LAN Local area network LED Light emitting diode MB Megabyte Mbps Megabits per second MIDI Musical instrument digital interface MHz Megahertz MS DOS Microsoft disk operating system NTFS NT file system POST Power on self test PS ...

Page 105: ...that can be updated if needed Boot To load the first software program usually the operating system that starts your computer To perform a cold or hard boot you turn the computer on when it is off To perform a warm or soft boot you reset the computer when it is already turned on Boot disk A disk containing operating system programs required to start your computer A boot disk can be a diskette hard ...

Page 106: ...data into a computer or extract data from a computer An I O device is accessed through an I O address a location in memory reserved for the device to exchange information between itself and the rest of the computer IRQ Interrupt request line The IRQ is a hardware line that a device uses to signal the processor when the device needs the processor s services The number of IRQs is limited by industry...

Page 107: ...ge from flickering Resolution The resolution is the sharpness or clarity of the image on the monitor screen Resolution is measured by the number of pixels the screen can display For example a resolution of 800x600 means that the screen can display 800 pixels in a row and can display 600 rows The more pixels displayed the higher the resolution and the clearer the images ROM Read only memory Permane...

Page 108: ...Dimensions 24 5 H x 7 75 W x 27 0 D 65 lbs Processor Intel Pentium II Xeon processor Processor speed 400 or 450 MHz Processor upgrade Slot 2 Cache subsystem 512 KB 1 MB or 2 MB level 2 cache RAM 64 MB standard 2 GB maximum BIOS Phoenix IDE interfaces Two supporting two IDE devices each Diskette drive 1 44 MB 3 5 inch I O Ports Two serial one parallel two USB one RJ 45 LAN video mouse and keyboard ...

Page 109: ...00 000D FFFF 128 KB Reserved for ROM on I O adapters 896 KB 1024 KB 1 MB 000E 0000 000F FFFF 128 KB System BIOS ROM Above 1 MB 1 MB 16 MB 0010 0000 00FF FFFF 15 MB Extended Memory 15 MB 16 MB 00FE 0000 00FF FFFF 64 KB Mapped RAM or ROM Above 16 MB 16MB 1024 MB 1 GB 0100 0000 3FFF FFFF 1 GB minus 16 MB Total accessible extended memory above 16 MB 128 MB 4084 MB 4GB minus 2MB 0800 0000 FFFD FFFF 396...

Page 110: ...ter 2 0043 1 byte Command mode register 0048 1 byte Programmable interval timer 2 0049 1 byte Reserved 004A 1 byte CPU speed control counter 2 004B 1 byte Command mode register 0061 0070 16 bytes NMI status registers 0080 008F 16 bytes DMA page registers 00A0 00A1 2 bytes INT 2 00C0 00DE 31 bytes DMA2 0400 040F 16 bytes DMA1 0461 0464 4 bytes Extended NMI control 0480 048F 16 bytes DMA high page r...

Page 111: ...RQ Resource NMI 0 System Timer 1 Keyboard 2 Cascade 3 Serial port 2 COM2 4 Serial port 1 COM1 5 Secondary Parallel Port LPT2 6 Floppy Controller 7 Primary Parallel Port LPT1 8 Real Time Clock RTC 9 Cascade Redirect 10 Available 11 Available 12 PS 2 Mouse Port 13 Math Coprocessor 14 Primary Hard Disk 15 Secondary Hard Disk 4081TL book Page 99 Tuesday December 22 1998 1 27 PM ...

Page 112: ... the direct memory access DMA channels that the system typically uses and which ones are available for use by add in devices DMA Resource 0 Cascade 1 Available 2 Floppy Controller 3 Available 4 Redirect Cascade 5 Available 6 Available 7 Available 4081TL book Page 100 Tuesday December 22 1998 1 27 PM ...

Page 113: ...32MB 4x72 32MB 64 4x72 32MB 2x72 16MB 2x72 16MB 64 8x72 64MB 96 8x72 64MB 4x72 32MB 96 8x72 64MB 2x72 16MB 2x72 16MB 96 4x72 32MB 4x72 32MB 2x72 16MB 2x72 16MB 128 16x72 128MB 128 8x72 64MB 8x72 64MB 128 8x72 64MB 4x72 32MB 4x72 32MB 128 8x72 64MB 4x72 32MB 2x72 16MB 2x72 16MB 192 16x72 128MB 8x72 64MB 192 16x72 128MB 4x72 32MB 4x72 32MB 192 16x72 128MB 4x72 32MB 2x72 16MB 2x72 16MB 192 8x72 64MB ...

Page 114: ...56MB 512 32x72 256MB 16x72 128MB 16x72 128M B 512 32x72 256MB 16x72 128MB 8x72 64MB 8x72 64MB 512 16x72 128MB 16x72 128MB 16x72 128M B 16x7 2 128M B 1 GB 32x72 256MB 32x72 256MB 32x72 256M B 32x7 2 256M B 1 GB 64x72 512MB 32x72 256MB 32x72 256M B 1 5 GB 64x72 512MB 64x72 512MB 32x72 256M B 32x7 2 256M B 2 GB 64x72 512MB 64x72 512MB 64x72 512M B 63x7 2 512M B Total DIMM Bank A DIMM Bank B DIMM Bank...

Page 115: ... an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This equipment has been tested and found to comply with the limits of a Class A digital device The accessories associated with this equipment are as follows Shielded video cable Shielded power cord These accessories are required to be used in order to ens...

Page 116: ...1000 3 3 1995 EN50082 1 1992 according to EN 61000 4 2 1995 or IEC 801 2 1984 ENV 50140 1994 or IEC 801 3 1984 EN 61000 4 4 1988 or IEC 801 4 1998 ii Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 VCCI notice This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic...

Page 117: ... comply with the limits for a Class A digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Spectrum Management Agency Caution Disconnect power before servicing Australian and New Zealand Users 4081TL book Page 105 Tuesday December 22 1998 1 27 PM ...

Page 118: ...106 Maintaining and Troubleshooting the Gateway ALR 8300 Server 4081TL book Page 106 Tuesday December 22 1998 1 27 PM ...

Page 119: ...ield serialport B 64 boot disk write protection 68 boot menu screen 69 C800 CBFF field 62 cache base 0 512K field 67 cache base 512K 640K field 67 cache C800 CBFF field 67 cache CC00 CFFF field 67 cache D000 D3FF field 67 cache D400 D7FF field 67 cache D800 DBFF field 67 cache DC00 DFFF field 67 cache extended memory area field 67 cache memory field 60 cache memory screen 66 cache system BIOS area...

Page 120: ...legacy diskette B field 56 load setup defaults field 71 main menu screen 55 maximum capacity field 57 memory cache field 66 memory reservation field 61 memory reservation screen 62 mode field parallel port 64 mulit sector transfers field 58 num lock field 65 parallel port field 64 password on boot field 68 peripheral configuration field 60 peripheral configuration screen 64 Plug and Play O S field...

Page 121: ...mory area setup utility field 67 cache memory setup screen 66 setup utility field 60 cache system BIOS area setup utility field 66 cache video BIOS area setup utility field 67 CC00 CFFF setup utility field 62 CD ROM drive installing 39 replacing 37 troubleshooting 79 CE Notice 104 chassis removing b ezel 6 removing side panel 3 removing wrap around panel 4 replacing bezel 7 replacing side panel 9 ...

Page 122: ...0 drives hot swap 23 RAID controller 23 supported number 23 supported sizes 23 E embedded PCI NIC setup utility field 60 embedded PCI SCSI channel A setup utility field 60 channel B setup utility field 60 error messages 88 exit discarding changes setup utility field 71 exit menu setup screen 70 exit saving changes setup utility field 71 expansion cards installing 46 troubleshooting 83 expansion sl...

Page 123: ...reservation setup screen 63 setup utility field 61 IRQ usage 99 IRQx setup utility field 63 J jumpers clear CMOS 33 processor bus speed 32 setting 32 SHM mode 34 K key click setup utility field 66 keyboard auto repeat delay setup utility field 66 keyboard auto repeat rate setup utility field 66 keyboard features setup screen 65 setup utility field 60 keyboard troubleshooting 85 keys used in setup ...

Page 124: ...20 peripheral configuration setup screen 64 setup utility field 60 peripheral devices troubleshooting 82 Plug and Play O S setup utility field 59 power supply connectors system board 14 primary master drive setup screen 57 primary master setup utility field 56 primary slave drive setup screen 57 primary slave setup utility field 56 printer troubleshooting 83 processor heat sink importance 26 29 in...

Page 125: ...utility field 56 secondary slave drive setup screen 57 secondary slave setup utility field 56 sectors setup utility field 57 security supervisor password 68 user password 68 security menu setup screen 67 serial port A setup utility field 64 serial port B setup utility field 64 set supervisorpassword setuputility field 68 set user password setup utility field 68 setting jumpers 32 setup 32 Bit I O ...

Page 126: ...erial port A 64 interrupt serial port B 64 IRQ reservation 61 IRQ reservation screen 63 IRQ10 63 IRQ11 63 IRQ15 63 IRQ3 63 IRQ4 63 IRQ5 63 IRQ7 63 IRQ9 63 key click 66 keyboard auto repeat delay 66 keyboard auto repeat rate 66 keyboard features 60 keyboard features screen 65 keys used 54 large disk access mode 60 LBA mode control 58 legacy diskette A 56 legacy diskette B 56 load setup defaults 71 ...

Page 127: ... contact SEC cartridge CPU 22 processor 22 specifications 96 supervisor password setup utility field 68 supported CPUs 22 DIMMs 23 drives 23 memory 23 processors 22 RAM 23 system DMA usage 100 IRQ usage 99 memory map 97 opening 3 specifications 96 troubleshooting 85 system board features 12 filling memory sockets 35 I O connectors 21 illustration 12 system date setup utility field 56 system memory...

Page 128: ...ltraSCSI controller 17 updating BIOS 72 USB driver installing 50 use multiprocessor specification setup utility field 59 user password setup utility field 68 using IRQ resources 99 setup 54 V VCCI Notice 104 verifying the configuration 78 video installing drivers 50 troubleshooting 86 voltage regulator modules CPU 23 processor 23 VRM see voltage regulator module W wrap around panel removing 4 repl...

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