Troubleshooting guide
I am getting a "Pairing Failed" message
when setting up my Garmin device through
the Garmin Connect App
If you receive a "Pairing Failed" message went attempting to add your Garmin device to the
Garmin Connect App, review the following common solutions that may solve your problem.
Example of error message
NOTE: When prompted from the phone, make sure that you are entering the six-digit code displayed on your Garmin device into your smartphone. Not entering this
code or entering the wrong code will result in a "Pairing Failed" message
Select the option to Retry the process. Sometimes attempting the process a 2nd time will finish the pairing process.
If the issue persists, reboot the Garmin device by powering it off and then powering it back on. Attempt to complete the pairing process again.
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For devices without a button, plugging them into external power with the charging cable will reboot them.
Try rebooting the smartphone by powering it off and then powering back on. Attempt to complete the pairing process again.
The Garmin Connect App is Not Finding my
Garmin Device During the Pairing Process
If you are attempting to add your Garmin device to the Garmin Connect App and the app is not
finding your device, review the following common solutions that may solve your problem.
