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Horizon

Polycom VVX500 & VVX600 User Guide

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Summary of Contents for Horizon Polycom VVX500

Page 1: ...Horizon Polycom VVX500 VVX600 User Guide ...

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Page 3: ...015 All rights reserved Confidential Page 3 of 31 Version Date Description 1 0 09 05 2017 Created document 1 1 29 08 2017 Updated version control and added version history to document title 2 0 23 08 2018 Updated document format and reviewed content ...

Page 4: ...Calls 12 Answering another Call 13 Calling from the Dialler 15 To call from the Recent Calls list 16 Redialling Numbers 17 Setting up and handling three way calls 18 Ending three way calls 19 Listening to Voicemail 20 Recent Calls 21 Working with Your Contact Directory 23 To view your Contact Directory 24 To add a contact 25 To update a contact s information 27 To search the Corporate Directory 28...

Page 5: ...ion Polycom VVX500 VVX 600 Guide This user guide will help you to navigate and use your VVX500 or VVX600 phone as the guide can be used for both handsets It will give you an overview of your phone and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions ...

Page 6: ... The phone will arrive pre configured and simply needs to be connected to the internet and powered up Your Administrator or installer should know how to do this for you There are some network router level settings that must be applied or the Horizon service will not work for further details on these please refer to the Horizon user guide ...

Page 7: ...Horizon Polycom VVX500 VVX600 User Guide Gamma 2016 All rights reserved Confidential Page 7 of 31 Phone Keys and Hardware Using your phone ...

Page 8: ...Call to display the Dialler so you can place a call Messages Select Messages to access your voicemail Directories Select Directories to access your Contact Directory Favourites and Recent Calls list You can access your company directory from here Forward Select Forward to set up forwarding options for incoming calls DND Select DND to toggle DND Do Not Disturb on or off When DND is enabled your pho...

Page 9: ...rea If your phone is idle you can press a line key to access the Dialler If your phone has calls the phone line indicates the number of calls you have and if they re active or held If the phone line has an active call the call colour is dark green as shown below If the phone line has one or more held calls the call colour is dark blue as shown below The number of total calls is shown above the cal...

Page 10: ...le calls in progress or you have one held call Use the up and down arrow keys to see all your calls If your phone has multiple lines then the calls display under the associated line Call colour indicates status Dark green Active call Bright blue Incoming call Dark blue Held call Use the up and down arrow keys to highlight a call The soft keys apply to the highlighted call ...

Page 11: ...er Guide Gamma 2016 All rights reserved Confidential Page 11 of 31 Understanding Phone Icons and Status Indicators The following icons and indicators indicate phone call or buddy contact status or to indicate that a feature is enabled ...

Page 12: ...k up the handset To use speakerphone press or press answer To use your headset press If you re already in handset speakerphone or headset mode press Answer and the phone will automatically use the mode you re in If you don t answer the call within 10 seconds the Incoming Call window disappears and either Home or Calls view displays as shown next The view that displays depends if your phone last di...

Page 13: ... t have to press a key to answer a call If you enable this feature your phone will automatically answer incoming calls using the speakerphone Your system administrator sets how many times your phone will ring before the call is auto answered If Auto Answer is enabled and a call arrives while you re already on a call the incoming call will be automatically answered if you end or hold the current ca...

Page 14: ... or headset You can dial the number first and then choose the method by picking up the handset pressing or pressing or choose the method first and then dial the number You can place calls in these ways Manually from the Dialler Automatically by tapping a favourite in Home or Lines view Automatically from your Favourites list Recent Calls list or Contact Directory ...

Page 15: ...key won t display if you have an active call If your phone is idle start entering a phone number Pick up the handset or press or This method only works if you don t have an active call In Lines view press a line key that doesn t have any calls When you access the Dialler an active call is held To call from the Dialler Enter the number and then pick up the handset press a line key press tap or pres...

Page 16: ...call The call is automatically placed To call from your Favourites list From the Home screen tap New Call From the Dialler tap Favourites From your Favourites list tap the favourite you want to call The call is automatically placed To call from your Directory Access your directory by doing the following From the Home screen tap Directories and tap Contact Directory or From the Home screen tap New ...

Page 17: ...ow key for the Placed Calls list The first number in the list is the last call you placed To redial a number From the Dialler shown right tap the first number in the list Place the call Ending Calls To quickly end an active call replace the handset or press or Or from Active Call Lines or Calls view tap End Call If you re in Calls view be sure to highlight the call first ...

Page 18: ...all the first person From Lines or Calls view press More and then Confrnc The active call is then placed on hold Using the Dialler call the second person When the second person answers press More and then Confrnc to join everyone in a conference The Active Conference screen displays as shown next To place a three way call on hold From Lines or Calls view press Hold If you re in Calls view be sure ...

Page 19: ...ved Confidential Page 19 of 31 Ending three way calls To end a three way call and your connection to the other people press End Call By default when you press End Call the other two people remain connected To end a conference call From Lines or Calls view press End Call ...

Page 20: ...ndicating the number of new messages you have A Messages icon also scrolls under the time display and also displays next to the phone line Lines view only as shown below A flashing Message Waiting indicator An audible alert if your phone is on hook To listen to voicemail messages On the status bar tap and tap Message Centre Or from the Home screen tap Messages and then tap Message Centre If multip...

Page 21: ... only Placed Calls only Received Calls only All Calls missed placed and received You can choose the type of list to display and sort the order of calls in various ways By default the list displays all calls as shown below Icons displayed next to a call are Places calls display Received calls display Missed calls display To view Recent calls From Home view tap New Call and tap Recent You may also b...

Page 22: ...From your Recent Calls list tap to sort and order calls and then tap to display certain calls for specific lines To clear certain calls from the list From your Recent Calls list tap to clear all the calls in the list or just a specific time You can also choose to clear only those calls that currently display on the screen ...

Page 23: ...large number of contacts in your phone s local Contact Directory shown below Contact your administrator for the exact number From your local Contact Directory you can View contact information Search for contacts Dial contacts If you can update your Contact Directory you can also do the following Add contacts Update contact information Delete contacts ...

Page 24: ...ct Directory tap the contact The contact s information screen including the contact s name and phone number displays as shown next Additional information such as a job title label or email address may also display To search for a contact From your Contact Directory tap Search From the Search screen enter search criteria and tap Search If you re using the onscreen keyboard tap before you tap Search...

Page 25: ...act that has a favourite index number will automatically display in your Favourites list For more information about favourites see Managing Favourites Tap Label and enter a label for the contact such as Marketing If you specify a label the label will be the first item that displays for the contact on the Directory screen and in your Favourites list if the contact is a favourite Tap Ring Type and s...

Page 26: ...Page 26 of 31 Horizon Polycom VVX500 VVX600 User Guide Gamma 2016 All rights reserved Confidential ...

Page 27: ...screen tap A confirmation message displays confirming that you want to delete the contact Tap Yes or No Working with a Corporate Directory You may have access to portions of a Corporate Directory The Corporate Directory is non editable your administrator determines which contacts you can see From the Corporate Directory you can do the following Search for contacts Dial contacts Add contacts to you...

Page 28: ...ia and tap Submit The screen displays a list of contacts starting with the most successful matches To view information for the contact tap View To erase all your search criteria and enter new criteria before you submit your search tap Clear To dial a Corporate Directory contact From the Corporate Directory search for the contact you want to dial From the search results tap the contact and tap Dial...

Page 29: ...you change it tap Play The default ringtone is Low Trill Updating a Contact s Ring Tone You can set distinctive ring tones for contacts in your Contact Directory so you can identify callers when your phone rings To select a ringtone for a contact From your directory tap the contact to assign a distinctive ring tone to From the contact s information screen tap From the Edit Contact screen tap Ring ...

Page 30: ...crophone so other parties can t hear you Microphone Mute applies to all modes handset headset and speakerphone You can still hear all other parties while Mute is enabled To mute the microphone during a call including conference call press The mute key glows red this means the other parties can t hear you To disable Mute press again ...

Page 31: ...n Polycom VVX500 VVX600 User Guide Gamma 2016 All rights reserved Confidential Page 31 of 31 Feedback Name Roy Farrow Role Product Manager Advanced Services roy farrow gamma co uk 07467 915 825 0333 240 3478 ...

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