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Suits Models:

35112, 35113, 35114, 35115

Important requirements:

Cleaning

Clean only with a soft microfiber or similar cloth and warm clean water. Ensure that 

the cloth is clean and free of any grit or chemical. Dry tap off with a soft clean cloth. 

Ensure that your tap is not subject to any chemicals, building grit or any type of 

abrasive of polish. For care of special finishes please visit our website.

Maintenance

Aerators may need to be flushed from time to time if flow diminishes or stream 

pattern deteriorates. For Pegasi & Cascade mixers, use the aerator key provided 

to unscrew the aerator, you will notice a “castle” pattern around the edge of the 

aerator, the key engages with this enabling you to unscrew the insert easily. For Zeos 

models, use the aerator key to unscrew the aerator housing, you will then be able to 

pop the insert out the top of the housing. Rinse off the upper face of the insert with 

running water and gently brush clean with an old toothbrush to remove any debris 

before refitting the aerator.

Installation Guide    IG 021

Zeos Slide Showers

Products Warranty – Australia 

Faucet Australia Pty Limited (ABN 83 683 523 321) warrants its products to the original owner as per the periods in the table below. This 
Warranty applies to all product purchased on or after 24 Oct 2017. Our liability under this warranty is limited at our option to the repair or 
replacement of the defective product or part, the cost of repair of the defective product or part or the supply of an equivalent product or part, 
in each case if we are satisfied the loss or damage was due to a defect in the materials or workmanship of the product or part.

Note: “Residential” refers to normal residential domestic purposes including houses and residential apartments. “Commercial;” refers to all 
non-residential purposes including Hotels, Schools, Care homes, Hospitals, clubs etc. 

Exceptions 

 

Defects caused by improper use, improper installation, surface damage caused by installation, improper care of the product or failure to 
observe any one or more of the following will not be covered by this Warranty:

1.  Applicable Health Acts;

2.  Installation in accordance with manufacturer’s instructions and specifications (Note: Tapware, mixers and filters must be installed    
by qualified plumber);

3.  All products to be cleaned with only warm water and a soft clean cloth

4.  Tapware and showers to be supplied with only clean potable water

5.  Tapware and showers to be subject to no more than 700kpa whether during use or during site testing, and site must be fitted with 
500kpa mains pressure limiting valve.

6.  Tapware and showers to be subject to water temperatures no hotter than 65 degrees Celsius 

7.  Tapware and showers to be installed in accordance with AS/NZS 3500 and other standards which govern the water supply and  

 

 

sewerage plumbing requirements at the location of installation.

Limitations

8.  Warranty does not cover fair wear and tear on sealing rings and washers. Depending on usage and conditions these may have to be  
 

replaced within the Warranty period;

9.  For finishes, this warranty does not cover damage caused by use of chemicals or detergents or abrasives and is limited to coating    
 

failure by bubbling, cracking or flaking. Note that Organic finishes are expected to change colour, develop patina and verdigris.

10.  Does not cover any loss or damage sustained by the consumer (including consequential loss or damage), in respect of the product    
 

or failure or omission on the part of Faucet Australia to comply with its obligations under these conditions.

11.  For Baths & Basins, The warranty does not cover damage caused by exposure to direct sunlight or UV, exposure to temperatures    
 

over 60 degrees Celsius, damage caused by dropping sharp or heavy objects.

12.  For Baths and basins this warranty does not cover damage caused by Strong Chlorinated solvents, Chloroform, Chlorobenzene,  

 

 

Nail polish remover, Methylene Chloride, Acetone, Turpentine, Ethyl Acetate, Acids, Ketones, Phenols, Ethers, Drain Cleaner, Toilet    

 

Cleaner, Salts, Oils, Milks and bathwater additives, non-approved liquids or Chemicals.

Lodging a claim  

Claims must be lodged immediately or within 3 days of detection. Proof and Date of purchase from a Faucet Strommen dealer along with 
site details and contacts will be required to process a claim. All claims must be lodged with Faucet Australia via one of these methods:   
Phone: 03 5450 4236  
Email: [email protected]  
Mail: PO Box 271 Kerang VIC 3579 

Your costs in making a claim under this warranty, including all freight, collection and delivery costs are to be borne and paid by you. We also 
reserve the right at our cost to inspect any alleged defect in the product wherever it is located or installed or on our premises. 

Other Conditions  

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or 
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the 
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Faucet Australia Pty Ltd 24 Oct 2017

Product Category

Residential Warranty Period

Commercial Warranty Period

Tapware, Showers, Accessories

5 Years parts & 10 years parts

2 Years parts & 3 years parts

Intro Tapware

1 Year parts & 4 years parts

1 Year parts & labour

Silkstone Baths & Basins

Lifetime

2 Years parts & labour

Special Finishes

5 Years parts & labour

2 Years parts & labour

Faucet Australia Pty Ltd      

ABN 83683523321

      

31 Tate Drive, Kerang VIC 3579

www.faucetstrommen.com.au      P: +61 3 5450 4236      [email protected]

Must be fitted in 

accordance with 

AS/NZS 3500 

by qualified 

plumber

Mains 

500kpa 

regulator 

must be 

fitted

Maximum hot 

water temp. 

65°C

Water lines 

must be 

flushed prior 

to connection

Only clean 

municiple water 

supply. No bore, 

dam or hard water 

without filtration 

& treatment

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