Thank you for your purchase of your Xtreme Fat Tire Bike.
INITIAL INSPECTION:
Please inspect your packaging upon arrival for any damage that may have occurred in shipping.
If you see any damage take photographs, and call us immediately so we can file a claim if
necessary. Please do not remove the bike until we file a claim with FedEx.
RETURNS:
Please note:
As per our policy on the website, returns must be made within 3 days of delivery
and are subject to a 20% restocking fee. You must call us at 757-635-5160 if you intend to return
the bike so we can issue a RMA (Return Material Authorization) number. Returns will not be
accepted any other way. After the 3-day period, all sales are final. Return shipping costs are the
responsibility of the buyer, unless the bike is damaged in shipping.
CHARGE-BACKS:
We will do everything in our power to honor the 1-year warranty on parts and ensure your
satisfaction with our products. If you have a defective part, you must return it to us before we can
send you a replacement part. A chargeback to your credit card company is not a method of
correcting a warranty issue as you already have your electric bike. We consider charge-backs as
a form of theft when you already have your merchandise and will prosecute them to the full
extent of the law and you will be responsible for all attorneys’ fees.
LEGAL ACTION:
Fatty AT E-Bikes is a limited liability corporation located in Deerfield Beach, FL. Any legal
action taken against the company, or its employees or owners must be in the jurisdiction of
Broward County, Florida.
