LOYALTY QUICK REFERENCE
Enrollment Kiosk:
Basic Maintenance
Printer Maintenance
1.
Remove Ribbon
a.
Power off the printer and open the printer cover.
b.
Remove the
Ribbon
.
c.
Close printer cover.
2.
Use Short Cleaning Card
a.
Power on the printer.
b.
Simultaneously press/hold the 'Ribbon Set' & 'Eject' buttons to access printer
Menu
.
c.
Use the 'Ribbon Set' button to scroll down, then select
User Mode
by holding the
'Ribbon Set' button.
d.
Select
Diagnostics
by holding the 'Ribbon Set' button, then use the 'Ribbon Set'
button to scroll to
Clean Mode
.
e.
Open and insert the
Short Cleaning Card
into the card presenter on the front of
the printer.
f.
Select
Clean Mode
by holding the 'Ribbon Set' button to start cleaning cycle.
Discard the
Short Cleaning Card
upon completion.
g.
Press 'Ribbon Set' & 'Eject' buttons simultaneously to exit cleaning mode.
3.
Use Long “T- Shaped” Cleaning Card
a.
Open the
Long Cleaning Card
and insert the narrow end into
the front card presenter.
b.
Follow step 1d listed above to access
Clean Mode
.
c.
Once
Clean Mode
is selected, the printer will run through a
cleaning cycle.
d.
It is recommended to run through this process twice, once
on each side of the
Long Cleaning Card
.
4.
Clean Card Picking Rollers
a.
Locate the two silver knobs (pictured) on the side of the printer.
b.
Turn each knob to expose the card picking rollers.
c.
Use the end of the
Long Cleaning Card
to clean off any debris.
d.
Rotate the knobs to return rollers to their downward facing
position.
5.
Clean Rear Rollers
a.
Insert the
Long Cleaning Card
into the top rear dispenser tray slot
at the back of the printer.
b.
Locate the top blue gear on the left side of the printer and turn 5-
6 times to clean the rollers. You should feel tension.
c.
Reverse the turn on the blue wheel to guide the
Long Cleaning Card
out of the rear dispenser tray slot. Do not pull
manually.
d.
Repeat these steps on the bottom rear dispenser tray slot by inserting the
Long
Cleaning Card
and turning the bottom blue wheel.
6.
Replace Ribbon
a.
Open the printer cover.
b.
Line up the gears on the new
Ribbon
with the gears inside the printer, and place
inside. Ensure there is tension on the
Ribbon
.
c.
Close the printer cover.
Silver Knobs (step 4)
Short Cleaning Card (step 2)
Long Cleaning Card (step 3)
Ribbon (step 6)
