EP-400-UPS-8PS-825 Manual & Instructions
Episode
®
8-Outlet Stand Alone AVR UPS with RJ45/RJ11 & RG6 (825VA - 450W -1030J) with GEMtech
This manual contains important safety instructions. Please read and follow all instructions carefully during installation and operation of the unit.
Read this manual thoroughly before attempting to unpack, install, or operate your UPS.
BOX CONTENTS
(1) UPS unit; (1) User’s manual; (1) PowerPanel® Personal Edition software CD; (1) USB device cable; (1) Telephone cable;
(1) Coaxial Cable; (1) Wall Mount Template
IMPORTANT SAFETY INSTRUCTIONS
1. To prevent the risk of fire or electric shock, install in a temperature and humidity controlled indoor area free of conductive
contaminants.
(Please see specifications for acceptable temperature and humidity range).
2. To reduce the risk of electric shock, do not remove the cover except to service the battery. There are no user serviceable parts inside except for battery.
3. Hazardous live parts inside can be energized by the battery even when the AC input power is disconnected.
4. The UPS must be connected to an AC power outlet with fuse or circuit breaker protection. Do not plug into an outlet that is not grounded.
If you need to de-energize this equipment, turn off and unplug the unit.
5. To avoid electric shock, turn off the unit and unplug it from the AC power source before servicing the battery or installing a computer component.
6. To reduce the risk of fire, connect only to a circuit provided with 20 amperes maximum branch circuit over current protection
in accordance with the National Electric Code, ANSI/NFPA 70.
DO NOT USE FOR MEDICAL OR LIFE SUPPORT EQUIPMENT! Episode does not sell products for life support or medical applications. DO NOT use in any circumstance that
would affect operation, safety of any life support equipment, any medical applications or patient care.
DO NOT USE WITH OR NEAR AQUARIUMS! To reduce the risk of fire or electric shock, do not use with or near an aquarium. Condensation
from the aquarium can cause the
unit to short out.
WHAT IS AVR (AUTOMATIC VOLTAGE REGULATOR)?
The EP-400-UPS-8PS-825 stabilizes utility power voltage levels that can be inconsistent which may cause damage to your connected equipment.
An Automatic Voltage
Regulator (AVR) automatically increases low or decreases high voltage to a consistent, computer safe 110v/120v. The unit’s powerful battery will provide power only if the
incoming voltage drops below 90v or increases above 140v.
The EP-400-UPS-8PS-825 provides complete power protection from utility power that is not always consistent. The EP-400-UPS-8PS-825 features 1030 Joules of surge
protection, and provides long lasting battery backup during power outages with maintenance free batteries.
What is GEMTech?
G
reen
E
nergy
M
anagement technology
This product is designed with active energy management circuitry for efficient economical operation.
The patented energy-saving design in this product reduces energy consumption by up to 75% compared to conventional designs. Conventional UPS systems pass power
through an AVR (automatic voltage regulator) transformer to provide normal output voltage to protected devices. This method is highly inefficient, resulting in excessive energy
costs and unwanted heat. By contrast, the circuitry in our unit bypasses the transformer when utility power is normal. This bypass mode uses less energy and emits less heat.
When utility power is detected to be abnormal, the unit automatically switches modes to operate like a conventional UPS with an AVR. Since utility power operates normally
88% of the time, the result of this technology is a significant reduction in power consumption when compared to conventional designs.
Estimated Energy Savings: $56 Per Year
HOW TO DETERMINE THE POWER REQUIREMENTS OF YOUR EQUIPMENT
1. Ensure that the equipment plugged into the outlet does not exceed the UPS unit’s rated capacity. If the rated capacities of the unit are exceeded, an overload condition may
occur and cause the UPS unit to shut down or the circuit breaker to trip. Note: There are many factors that can affect the amount of power that your computer system will
require. It is suggested that the load you will be placing on the outlet not exceed 80% of the unit’s capacity.
2. If the power requirements of your equipment are listed in units other than volts (VA), they can be converted using the calculations below:
_____ Watts(W) x 1.67 = ______ VA or ______Amps (A) x 120 = _______VA
Add the totals up for all pieces of equipment and multiply this total by .6 to calculate actual power requirements.
Note: These equations only calculate the maximum amount of Volts that the equipment can use, not what is typically used by the equipment at any one time. Users should
expect actual usage values to be approximately 60% of the calculated values.
SnapAV’s Surge Protector Equipment Warranty Policy
SnapAV Surge Protector Lifetime Product Warranty
SnapAV warrants to the purchaser of any standard SnapAV surge protector that the surge protector shall
be free of defects in design, material, or workmanship, and SnapAV will repair or replace any defective unit.
For product replacement, see “NOTIFICATION” below.
Lifetime Replacement Policy
Valid only in the United States and Canada. If your SnapAV surge protector becomes damaged while
protecting your connected equipment, you may request an equivalent replacement to the latest
technology of that product category. Keep a copy of the original invoice to verify the product belongs to
the original purchaser.
Warning Notice
WARRANTY LIMITATION FOR INTERNET PURCHASERS: SnapAV products purchased outside of SnapAV
internet website do not carry a valid Connected Equipment Protection Policy unless purchased from an
Authorized SnapAV Dealer.
CAUTION: Audio/Video, computer and/or telephone system installations can be very complex systems,
which consist of many interconnected components. Due to the nature of electricity and surges, a single
protector may not be able to completely protect complex installations. In those cases, a systemic approach
using multiple protectors must be employed. Systemic protection requires professional design. AC power,
satellite cables, CATV cables, or telephone/network lines entering the system that do not pass through
this surge protector will render the SnapAV connected equipment protection policy null and void. For
additional information on how to protect your system, please contact SnapAV before connecting your
equipment to the surge protector.
SnapAV Surge Protector Connected Equipment Protection Policy
Valid only in the United States and Canada. It is the policy of SnapAV that it will, in its sole discretion,
replace, pay to replace at fair market value, or pay to repair, up to the dollar amount specified below,
equipment that is damaged by an AC power, cable, telephone, or lightning surge while connected to a
properly installed SnapAV surge protector. SnapAV must determine that the surge protector shows signs
of surge damage or is operating outside of design specifications, relative to its surge protection capability,
and under all of the circumstances failed to protect your connected equipment.
THIS POLICY IS SUBJECT TO THE CONDITIONS BELOW:
1. PROOF OF PURCHASE REQUIRED: SnapAV’s connected equipment policy extends to the original
purchaser of the SnapAV product only and is non-transferable.
Original purchase receipts must accompany any product return or claim for connected equipment damage.
2. PROPER INSTALLATION: SnapAV AC protectors must be directly plugged into a properly grounded 3-wire
AC outlet. Extension cords, non-grounded two prong adapters, or other non-SnapAV surge products must
not be used. Building wiring and other connections to protected equipment must conform to applicable
codes (NEC or CEC). No other ground wires or ground connections may be used. All wires (including, e.g.,
AC power lines, telephone lines, signal/data lines, coaxial cable,) leading into the protected equipment
must first pass through a single SnapAV protector designed for the particular application. The protector
and the equipment to be protected must be indoors in a dry location, and in the same building. SnapAV
installation instructions and diagrams must be followed.
3. NOTIFICATION: You must notify SnapAV within fourteen days of any event precipitating a request for
product replacement or payment for connected equipment damage. A return authorization (RA) number
must first be obtained from the SnapAV Customer Relations Department at www.snapav.com/support
before returning the protector to SnapAV. At this time, you must notify SnapAV if you believe you have a
claim for damaged connected equipment.
Once you obtain a RA number, please mark the number on the bottom of the unit and pack it in a shipping
carton/box with enough packing material to protect it during transit. The RA number must also be clearly
marked on the outside of the carton. Ship the unit to SnapAV. Please note that you are responsible for any
and all charges related to shipping the unit to SnapAV.
If connected equipment damage was indicated on your RA request, SnapAV will request the make and
model of all connected equipment, a connection diagram of your system, as well as other requests based
on the extent of the request for product placement or payment for connected equipment damage. All
requests by SnapAV are to be completed and returned within 30 days. Be sure to note its configuration
before disconnecting your equipment.
4. DETERMINATION OF FAILURE: SnapAV will evaluate the protector for surge damage. The protector must
show signs of surge damage or must be performing outside of design specifications relative to its surge
protection capability. Opening the enclosure, tampering with, or modifying the unit in any way shall be
grounds for an automatic denial of your request for payment. SnapAV, after evaluating all information
provided, shall, in its sole discretion, determine whether or not your request is eligible for payment.
If the surge protector shows no signs of AC power or signal line surge damage and is working within
design specifications, SnapAV will return the unit to you explaining the test results and notifying you of the
rejection of your claim. SnapAV reserves the right to inspect the damaged connected equipment, parts,
or circuit boards. SnapAV also reserves the right to inspect the customer’s facility. Damaged equipment
deemed uneconomical to repair must remain available for inspection by SnapAV until the claim is finalized.
5. REQUEST PAYMENTS: Once SnapAV has determined that you are entitled to compensation, SnapAV will,
at its election, pay you the present fair market value of the damaged equipment, or pay for the cost of the
repair, or send you replacement equipment, or pay the equivalence of replacement equipment.
6. OTHER INSURANCE/WARRANTIES: This coverage is secondary to any existing manufacturer’s warranty,
implied or expressed, or any insurance and/or service contract that may cover the loss.
7. EXCLUSIONS: THE SnapAV SURGE PROTECTOR EQUIPMENT POLICY DOES NOT APPLY TO: Service
charges, installation costs, reinstallation costs; setup cost; diagnostic charges; periodic checkups; routine
maintenance; loss of use of the product; costs or expenses arising out of reprogramming or loss of
programming and/or data; shipping charges or fees; service calls; loss or damage occasioned by fire, theft,
flood, wind, accident, abuse or misuse, and products subject to manufacturer’s recall or similar event.
8. DISPUTE RESOLUTION: Any controversy or claim arising out of or relating to SnapAV’ Surge Protector
Equipment Policy, or the alleged breach thereof, shall be settled by arbitration administered by the
American Arbitration Association under its Commercial Arbitration Rules. You may file for arbitration at
any AAA location in the United States upon the payment of the applicable filing fee. The arbitration will be
conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you
and SnapAV. The arbitration shall be held in any mutually agreed upon location in person, by telephone,
or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the
parties, and judgment may be entered thereon in a court of competent jurisdiction. The arbitrator shall not
award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney’s
fees. The parties will share the costs of arbitration (including the arbitrator’s fees, if any) in the proportion
that the final award bears to the amount of the initial claim.
9. GENERAL: If you have any questions regarding the product warranty or the connected equipment
protection policy, please contact the SnapAV Customer Relations Department at www.snapav.com/
support. This warranty supersedes all previous warranties. This is the only warranty provided with the
protector and any other implied or expressed warranties are nonexistent. This warranty may not be
modified except in writing, signed by an officer of the SnapAV Corporation.
Product Warranty
Episode
®
Power Products have a Lifetime Limited Warranty. This warranty includes parts and labor repairs
on all components found to be defective in material or workmanship under normal conditions of use.
This warranty shall not apply to products which have been abused, modified or disassembled. Products
to be repaired under this warranty must be returned to SnapAV or a designated service center with prior
notification and an assigned return authorization number (RA).
Battery Warranty
2 years Limited- Batteries will be free of defects in design, material, or workmanship. SnapAV will replace
any defective battery
LI
FE
TI
ME
PRO
DU
CT
W
ARR
AN
TY
SURGE
PROTECTOR
$125,000
TROUBLE SHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Full-time surge protection outlets stop providing
power to equipment. Circuit breaker button is
projecting from the side of the unit.
Circuit breaker has tripped due to an
overload.
Turn the UPS off and unplug at least one piece of equipment.
Wait 10 seconds, reset the circuit breaker by depressing the
button, and then turn the UPS on.
The UPS does not perform expected runtime.
Battery not fully charged.
Recharge the battery by leaving the UPS plugged in.
Battery is worn out.
Contact SnapAV about replacement batteries at 866.838.5052
The UPS will not turn on.
The on/off switch is designed to prevent
damage by rapidly turning it off and on.
Turn the UPS off. Wait 10 seconds and then turn the UPS on.
The unit is not connected to an AC outlet.
The unit must be connected to a 110/120v 60Hz outlet.
The battery is worn out.
Contact SnapAV about replacement batteries at 866.838.5052
Mechanical problem.
Contact SnapAV at 866.838.5052
PowerPanel® Personal Edition is inactive
(all icons are gray).
The USB cable is not connected.
Connect the USB cable to the UPS unit and an open USB port
on the back of the computer. You must use the cable that came
with the unit.
The unit is not providing battery power.
Shutdown your computer and turn the UPS off. Wait 10 sec
-
onds and turn the UPS back on. This should reset the unit.
REPLACING THE BATTERY
When replacing batteries, replace with the same battery type (12V/9AH), with a maximum of 9 Ampere-hour batteries. There is risk of explosion if the battery is replaced
by an incorrect type. Before replacing batteries, remove conductive jewelry such as chains, wrist watches, and rings. Do not dispose of batteries in a fire; the batteries may explode.
Do not open or mutilate batteries as released material is harmful to the skin and eyes and may be toxic.
REMINDER: Batteries are considered HAZARDOUS WASTE and must be disposed of properly. Most retailers of lead-acid batteries collect used batteries for recycling, as
required by local regulations.
1. Turn off and unplug all connected equipment and unplug it from the AC power source.
2. Turn the UPS upside down and remove the 1 retaining screw.
3. Slide the battery compartment cover completely off of the unit, remove the battery from the compartment, and disconnect the battery wires from the battery.
4. Install the replacement battery by connecting the red wire and black wire to the positive (+) and negative (-) terminal of the battery.
5. Put the battery back into the compartment and slide back the battery compartment cover and tighten the retaining screw. Charge the unit for 4 – 8 hours.
