EastLink Maestro ARRIS MS4000 Installation And Troubleshooting Manual Download | Manualshive

Page: 1 / 26

background image

Maestro Media Streamer

ARRIS MS4000 Installation and Troubleshooting

Manual

Version 2.2

1
2
3
...
»

Summary of Contents for Maestro ARRIS MS4000

Page 1: ...Maestro Media Streamer ARRIS MS4000 Installation and Troubleshooting Manual Version 2 2 ...

Page 2: ...2 This page left intentionally blank ...

Page 3: ... Add Media Player 8 o iOS Installation 11 o Android App Removal 15 o iOS App Removal 17 o Guide 18 o Streaming 18 o Remote Control 19 o Recording 19 o Recorded TV 20 o Settings 20 Media Player Names 21 Un pairing Using APP 21 Un pairing from a Media Player 22 Force Closing Apps iOS and Android 23 Troubleshooting 24 Airplay and Chromecast Support 26 ...

Page 4: ...ow Me TV Mobile Application This device and application is feature rich and will bring the Eastlink Maestro experience to our customer s mobile devices Features View Live TV or recorded DVR content on you iOS and Android devices View up to 4 simultaneous streams in the home View no more than 1 stream outside of the home Adaptive bitrate video quality is automatically adjusted for available bandwid...

Page 5: ... the Maestro Gateway with the included Ethernet cable and then power the device The ARRIS MS4000 will take approximately 2 5 minutes to connect to the network Once online hardware installation is complete Features and functionality of the ARRIS MS4000 Media Streamer are accessed VIA either the Android or iOS Apple Follow Me TV Mobile Application Version 3 0 or higher ...

Page 6: ... TV Mobile Application Existing Eastlink Customers that are utilizing the Eastlink Maestro App on Apple iOS products will be required to remove the Eastlink Maestro App and install the ARRIS App We will now review how to install the Follow Me TV Mobile Application on both an Android and iOS devices It is recommended that the customer download and install the application to the point where pairing ...

Page 7: ...7 Failure to do so will result a failed installation while pairing the App to the Media Player Select ARRIS Follow Me TV Select Install The App will begin downloading installing ...

Page 8: ...r of the application Adding a Media Player On a Maestro Media Player browse to the settings card from the horizontal menu Scroll to Eastlink Maestro or if listed twice to the top Access to Media Player Typically Access to Media Player will be listed twice if there are no devices paired to the Maestro network Once a device is paired the top Access to Media Player entry in settings will change to Ea...

Page 9: ...9 Your choices in this settings menu are remove all add and close Select Add A code will be displayed on the screen of the television Enter that code in the app and select Connect ...

Page 10: ...10 SUCCESS will be displayed on the television screen The app will then begin to download guide data This may take a few moments for the first use The installation is now complete ...

Page 11: ...er their password Once the password is entered the app will download and install On a Maestro Media Player browse to the settings card from the horizontal menu Scroll to Eastlink Maestro or if listed twice to the top Access to Media Player Typically Access to Media Player will be listed twice if there are no devices paired to the Maestro network Once a device is paired the top Access to Media Play...

Page 12: ...12 Your choices in this settings menu are remove all add and close Select Add Next open the App from either the App Store or from the application Icon ...

Page 13: ...13 A code will be displayed on the screen of the television Enter that code in the app and select Connect SUCCESS will be displayed on the television screen ...

Page 14: ... This must be completed by the customer as they are the intended user of the application The terms of use can be found on the bottom of the screen The app will then begin to download guide data This may take a few moments for the first use The installation is now complete ...

Page 15: ...an Android device Once removed reinstall the app following the installation procedure previously detailed Removal can be completed from the Google Play Store Apps or the application manager in Settings Android App Removal Method 1 Open the Play Store Select the hidden menu on the top left Then select My Apps Scroll down and select the ARRIS Follow Me TV App Select Uninstall ...

Page 16: ... top of the screen Note You must enter Apps to uninstall the app Attempting to uninstall the app from the quick launch home screens will only result in deleting the quick launch icon Android App Removal Method 3 Open Settings Select More This may differ from one Android device to another however it will be similar Then select Application Manager Scroll down and select Follow Me TV Mobile Select Un...

Page 17: ...x will appear on the upper left of the icon Tap the x Confirm the deletion Guide Using and configuring the application is quite simple By default the application opens to the guide You can access the Search Feature Recorded TV and Settings from the bottom of the iOS Apple app and the upper left of the Android App ...

Page 18: ...ms in the future Future programs can be set to record or view program information Streaming We will now select Family Feud on NBC HD channel 622 Again we have access to program information recording features streaming and remote control functionality To stream to your mobile device select Watch It is extremely important to note that the FIRST stream performed from each of the customer s devices MU...

Page 19: ...inly be a poor customer experience as well as quite frustrating to use Later in this manual we will demonstrate how to rename the media players Note You must be connected to the Maestro Gateway Wi Fi to utilize remote functionality Recording Select Record Once and the program will be set to record The program will be flagged in the guide as recording Additionally full series recording functionalit...

Page 20: ... streaming to your mobile device Additionally you can manage recording options and delete the recording Settings From the settings page you can o Manage guide display settings o DVR default settings o Account settings o Sync your mobile device with a specific media player s settings o Parental controls On an installation or trouble call you will be primarily concerned with the Account Menu Specifi...

Page 21: ...Device using the APP The Un pair function removes a device from the network Although it may be uncommon this is a feature that may serve to be very useful on an install or trouble call A mobile device can only be paired with ONE Maestro network If a customer technician is experiencing issues adding a device to a Maestro network confirm that it was not on another network previously If it was browse...

Page 22: ... application From the original Maestro installation browse to the same menu used to add a device detailed earlier in this module Select remove all and confirm Note This will remove ALL devices therefore it will be necessary to pair any devices that are to remain on the original network again Obviously visiting another home to perform this task is outside of the scope of installation or trouble cal...

Page 23: ...ooting technique Android Devices Press and hold the home button until the app task manager appears Scroll up and down to find the desired app Swipe the app left or right and the app will close Tapping the lower right icon will close all apps running iOS Devices Double click the home button Scroll left and right to find the desired app Swipe the app up and the app will close Hom e Close All Hom eee...

Page 24: ...reinstall the app un pair within the app prior to deletion Un pair all devices VIA the media player and then pair all devices again Customer is unable to stream internally connected to home network guide and recordings still visible within app Ensure the Media Streamer is connected and online power and network LEDs illuminated Verify the customer has adequate WiFi coverage Ensure that the mobile d...

Page 25: ... home 1 external stream Ensure that the content is available for streaming outside of the home and that the customer subscribes to the channel Test from another device Verify the correct version of Operating System iOS 7 and Android 4 0 and Follow Me TV Mobile App 3 0 is installed on the mobile device Verify that the Maestro Gateway firmware is version 2 1 Does the customer utilize VPN services on...

Page 26: ... version 2 1 Does the customer utilize VPN services on their mobile device OR have they made any modifications to stream US services i e US Netflix Test from another device Ensure Media Players are named correctly Reboot Gateway and once online reboot the media streamer Force close app then reboot mobile device Airplay and Chromecast Support Airplay iOS devices and Chromecast Android devices are n...

Reviews:

No comments

Related manuals for Maestro ARRIS MS4000

Brand: Samsung Pages: 25

Brand: Datel Pages: 22

Brand: NAD Pages: 7

Brand: NAD Pages: 2

Brand: XS Scuba Pages: 4

Brand: RGBlink Pages: 13

Brand: Eminent Pages: 31

Brand: Linear Technology Pages: 22

Brand: Patton electronics Pages: 16

Brand: GME Pages: 21

MediaServer MS5000

Brand: Imerge Pages: 68

MICRO DAC 24/192

Brand: M-Audio Pages: 2

Brand: T+A Pages: 72

Brand: LC Pages: 44

Brand: Duracraft Pages: 62

Brand: Autonics Pages: 6

DCM 290 - CD / MP3 Changer

Brand: Denon Pages: 16

Brand: Tesla Pages: 19

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands