Digital Watchdog DWC-MPB75Wi4T Скачать руководство пользователя

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User’s Manual

Ver.

/20

Before installing and using the camera, please read this manual carefully.
Be sure to keep it handy for future reference.

MEGApix

5MP

bullet

IP c

amera

DWC-

Wi4T

/ DWC-MPB75Wi4T

Содержание DWC-MPB75Wi4T

Страница 1: ...User sManual Ver 12 20 Before installing and using the camera please read this manual carefully Be sure to keep it handy for future reference MEGApix 5MP bullet IP camera DWC MB75Wi4T DWC MPB75Wi4T ...

Страница 2: ...y this product in any way 10 When cleaning do not spray water directly onto parts of the product Doing so may cause ﬁre or electric shock Precaution Operating Before using make sure the power supply and all other parts are properly connected While operating if any abnormal condition or malfunction is observed stop using the camera immediately and contact your dealer Handling Do not disassemble or ...

Страница 3: ...ptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Use only with cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused...

Страница 4: ...ings Camera Setup White Balance Settings 25 Settings Camera Setup Image Enhancement Settings 26 Settings Network Setup 27 Settings Trigger Action Setup 37 Settings Event Setup 41 Settings Record Setup 46 Settings Security Setup 52 Settings System Setup System Information 59 Settings System Setup Firmware 61 Settings System Setup Date and Time 62 Settings System Setup DST 63 Settings System Setup U...

Страница 5: ...oduct and Accessories Star Wrench Mounting Template Waterproof Cap and Gasket Screws and Plastic Anchors 4pcs Camera Cables Please check that the camera and all accessories are included in the package Quick Setup Manual ...

Страница 6: ...6 Introduction Part Name Lens Waterproof cap RJ 45 Connector DC Power Jack Bracket Pan Tilt Stoper Screw Reset Button SD Card Slot ...

Страница 7: ...AN cable into a b b will be assembled to a with a 1 4 turn c Thread c tightly to b NOTE to ensure a proper moisture seal make sure the o ring is in place between a and b In extreme environments use an outdoor rated sealer NOTE When using the waterproof cap crimp the RJ 45 connected after passing the camera through the waterproof cap 4 Fix the camera s bracket to the mounting surface using the scre...

Страница 8: ... enabled switch using an Ethernet cable 2 Using a Non PoE Switch If a PoE enabled switch is not used use a power adaptor for power transmission and non PoE switch for data transmission Follow the illustrations below to connect the camera without a PoE enabled Switch Two Options Use a PoE enabled switch to connect data and power through a single cable and begin viewing and recording images instantl...

Страница 9: ...g an SD Memory Card Insert the SD card in the arrow direction The SD card slot is located on the back of the camera under the mounting bracket Do not insert the SD memory card while it s upside down by force Otherwise it may damage the SD memory card 2 Removing an SD Memory Card Gently press down on the exposed end of the memory card as shown in the diagram to eject the memory card from the slot P...

Страница 10: ...mera name on supported models The default network type of camera is DHCP mode If you have a DHCP server it will automatically set the Camera IP Contact your network administrator for more information 6 To save the changes made to the camera s settings input the username and password of the camera for authentication 7 If the camera needs to be rebooted after the settings were changed press the Rebo...

Страница 11: ...WORD button 3 After changing the password login again by pressing the RE LOGIN button Internet Explorer After three failed attempts or the cancel button is clicked you will experience a login fail Other Browsers After the Cancel button is clicked you will experience a login fail Password Hint Page If you need help remembering the password for your user input the username in the username field and ...

Страница 12: ... on the set buffer time Users will see the delayed images based on the set delay time 4 Channel Select button Select a stream produced from the camera between Stream 1 3 to display it in the live view screen Refer the Setup Video Audio Video to setup the Video Stream 5 Below Menu is supported per models 6 Motion Shows the motion event status Event Alert Icon appears if Motion Detection is activate...

Страница 13: ...ORK SETTING AUTO IP ONVIF UPNP DDNS FTP SMTP SNMP RTSP INFORMATION Trigger Action ACTION RULES IMAGE TRANSFER RELAY OUT Events EVENT RULES MOTION TEMPERATURE ALARM Record MANAGEMENT RECORD LIST STORAGE Security IP ADDRESS FILTER RTSP AUTHENTICATION IEEE 802 1x HTTPS CERTIFICATES SERVICE System INFORMATION DIAGNOSTICS FIRMWARE UPDATE DATE TIME DST USER MANAGEMENT LOG LANGUAGE FACTORY RESET RESTART ...

Страница 14: ... accordingly 3 Description Input the additional description of the selected channel Max 30 alphanumeric characters may be used including spaces 4 Resolution Select video resolution Available Frame Rate may differ even if the same codecs are in use Resolution of Video Format 5 Frame Rate Select the maximum Frame Rate Available Frame Rate can be diﬀerent although the same codecs were set up Setup Vi...

Страница 15: ... proﬁle deﬁnes the subset of bitstream features in H 264 H 265 HEVC stream including color reproduction and additional video compression H 264 Main High H 265 HEVC Main 8 Bitrate Mode Select the bit rate control scheme of video compression from CBR Constant Bit Rate or VBR Variable Bit Rate This category will not appear if you select the codec Setup Video Audio Setup Video Configuration 6 7 8 Main...

Страница 16: ...r VBR control mode The Target Quality of video can be setup 11 Smart Core Off Smart RC 12 Extension Option 13 Click Apply to save all settings Oﬀ You cannot use the Extension Option SVC T On The H 264 H 265 HEVC SVC Scalable Video Coding is a video compression algorithm that enables eﬀective and eﬃcient transmission of video ﬁles over low bandwidth networks ...

Страница 17: ... Setup Video Audio Setup OSD Configuration 1 2 3 1 Date Time Display the current time 2 User Text Output the TEXT entered by the user Support a maximum of 30 characters 3 Click Apply to save all settings ...

Страница 18: ...g the bandwidth 1 Stream Select the Stream Currently supports only H 264 H 265 HEVC The function is not supported in the MJPEG codec 2 Activation Enable or disable the region of interest function 3 Quality Set the quality of the set area 4 Click Save to save all settings Click Cancel to return to the previous setting Setup Video Audio Setup Region of Interest Configuration ...

Страница 19: ... the camera supports codec G 711 2 Volume Select the Audio Volume from 0 to 10 3 Sample Rate Select the Audio Sample Rate Currently the camera supports 8000 Hz 4 Click Save to save all changes Setup Video Audio Setup Audio Configuration 1 2 3 4 ...

Страница 20: ... hide on screen to protect privacy 1 Activation Enable or disable the privacy mask function 2 Area Select Area1 Area16 then draw the privacy mask in the video display 3 Click Save to save all settings Click Cancel to return to the previous setting Click Clear Area to delete the selected Area1 Area16 1 2 3 ...

Страница 21: ...ontrast The higher the number the stronger the contrast between colors in the image will appear 4 Saturation The higher the number the more saturated the colors in the image will appear 5 Hue The higher the number the stronger the hue in the image will appear 6 Click Save to save all settings Click Cancel to return to the previous setting Click Default to settings to the factory defaults 1 2 5 4 3...

Страница 22: ...his speed is faster the moving object can be photographed without the ghost effect However the picture can be dark if the lighting is insufficient 5 Slow Shutter Level Slow shutter Level lets you adjust the amount of light striking the sensor and essentially determines when the video sensor sends out its batch of data for processing 6 Gain Limit Adjusts image gain The lower the value the darker th...

Страница 23: ...vity will be enhanced in the dark light condition but the image is black and white Schedule In this mode Day Night mode is converted accordance with the scheduled time 2 Color Level It is a level to change Night mode into Day mode when Day Night mode is Auto 3 B W Level It is a level to change Day mode into Night mode when Day Night mode is Auto 4 Transition Time If it is set to Auto to determine ...

Страница 24: ...era s view due to high contrast 1 WDR Wide Dynamic Range Enable or disable the feature 2 Click Save to save all changes Click Cancel to return to the previous setting Click Default to change the settings back to their factory defaults Setup Camera Setup Camera Backlight Settings 1 2 ...

Страница 25: ... White Balance Mode Select White Balance depending on the lighting conditions 3 RGB Gain The R G B gain can be set only when the White Balance Mode is set to Manual 4 Click Save to save all settings Click Cancel to return to the previous setting Click Default to settings to the factory defaults 2 4 1 3 ...

Страница 26: ...ing video quality 2 Mirror Reverse the video horizontally 3 Flip Reverse the video vertically 4 Click Save to save all settings Click Cancel to return to the previous setting Click Default to settings to the factory defaults Setup Camera Setup Camera Image Enhancement 1 2 3 4 ...

Страница 27: ...27 Setup Network Setup Network Status This menu displays the camera s current network settings To make any changes to the settings you must go to the appropriate network settings tab ...

Страница 28: ...st within the network the IP address of the router that is most commonly used 5 Preferred DNS Server Address of the decentralized system used to translate alphabetic names into IP addresses 6 Alternate DNS Server Secondary address of the decentralized system used to translate alphabetic names into IP addresses 7 HTTP Port The HTTP port can be set to the default 80 port or any value in between 1025...

Страница 29: ...Network Setup Auto IP Settings 1 3 2 1 General Setting Enable or disable the Auto IP Settings 2 Auto IP Settings Information Display the camera s Unique ID and Auto IP address 3 Click Apply to save all settings ...

Страница 30: ...ithout ONVIF authentication WS Usertoken Allow access to the camera with WS User Token of ONVIF authentication WS Usertoken Digest Allow access to the camera with WS User Token and Digest of ONVIF authentication 2 Discovery Mode Enable or disable discovery mode 3 Click Apply to save all settings ...

Страница 31: ... 3 1 General Setting Enable or disable the UPNP function 2 Friendly Name Define the friendly name Support a maximum of 30 characters and special characters Do not use Acceptable special characters include _ 3 Click Apply to save all settings ...

Страница 32: ...ost Name of the site the setup is completed by entering the username and password registered in that DDNS site If you setup DDNS properly the IP address of your camera will be updated automatically whenever the IP address is changed or the system is rebooted If IP updating to the DDNS site is failed the camera will keep retrying in 1min interval 3 Click Apply to save all settings DDNS Provider Dyn...

Страница 33: ...Path Deﬁne a path in FTP server to store video For the path name English Alphabets numbers and special characters _ can be used 4 FTP Port Deﬁne the FTP Server Port If the port is not appropriate it is impossible to access to FTP Server 5 User ID Deﬁne User ID to access to the FTP Server Fill out the correct User ID registered in the FTP Server 6 Password Deﬁne Password to access to the FTP Server...

Страница 34: ...he SMTP Server Fill out the correct User ID registered in the SMTP Server 6 Password Deﬁne the Password to access the SMTP Server Fill out the correct Password registered in the SMTP Server 7 E Mail Sender Deﬁne the e mail address of the E Mail Sender It will be displayed as the sender when the camera sends an E mail 8 E Mail Receiver Deﬁne the e mail address of E Mail Receiver It will be displaye...

Страница 35: ...urity a higher security level which allows you to set the Authentication password and the Encryption password 3 Mode Select the either Read or Read Write mode 4 Activation Select mode to enable or disable 5 Read Write name Deﬁne Read name and Write name 6 Security Level Select one of no auth no priv auth priv 7 Authentication Algorithm Select MD5 or SHA as the authentication method 8 Authenticatio...

Страница 36: ...service to ensure data transfer performance 4 RTP Multicast Check RTP Multicast Start Stop To activate RTP Multicast 1 Click the On button 2 Enter accessible RTP Multicast IP the port for video stream control RTP packet TTL 3 Click the Apply button It is possible to set each RTP Multicast for CH1 3 5 Click Apply to save all settings Click this button when completed setup each channel 6 It shows RT...

Страница 37: ...Action rules List It indicates the custom action rule information added to the Action rules list 2 Click Add to add custom action rules Click Modify to modify selected items from the action rules list Click Delete to delete selected items from the action rules list ...

Страница 38: ...nput text cannot exceed the limit 3 15 characters 2 Action1 Action5 Select the action to take If the event occurs 3 Click Save to save all settings Click Cancel to return to the previous menu Setup Trigger Action Setup Action Rules Add Modify 1 2 3 ...

Страница 39: ...y setting the image transfer rate and Pre Post alarm duration 2 Click Apply to save all settings Number of Images Pre alarm Duration Post alarm Duration Descriptions Define the number of images transferred per second Define the duration of the image transfer before an event Define the duration of the image transfer after an event ...

Страница 40: ...tputs available depends on the camera model 2 Mode Select the monostable bistable for relay mode 3 Idle State Select whether the contact is normally opened or is closed 4 Duration Relay out is operated during the setting time In monostable mode this function must be set up 5 Click Apply to save all changes 1 3 4 2 5 ...

Страница 41: ...ent Rules List It indicates the custom Event Rule information added to the Event Rules list 2 Click Add to add custom event rules Click Modify to modify selected items from the event rules list Click Delete to delete selected items from the event rules list ...

Страница 42: ...on network disconnection illegal login detected temperature critical schedule sensor detection Click Cancel to return to the previous setting You need at least one event 3 Rules Select the action rule defined in the Trigger Action Action rule menu 4 Click Save to save the current settings Click Cancel to return to the previous setting ...

Страница 43: ...n the display window to draw the motion area You can set up to four areas 3 Activation Enable or Disable motion detection function 4 Sensitivity Deﬁne the sensitivity of motion detection If a high value is selected it will detect very small motion while it becomes relatively insensitive when a low value is selected 5 Click Save to save all settings Click Cancel to return to the previous setting 1 ...

Страница 44: ...mperature 1 3 2 4 1 Mode Select Fahrenheit or Celsius 2 Threshold Deﬁne the temperature at which the event trigger occurs 3 Temperature It indicates the current temperature of the IP camera 4 Click Apply to save all settings ...

Страница 45: ...Input Device Setup Select input device type from OFF N O N C 2 Click Apply to save all changes OFF NO NC Operation Ignore this input sensor The contact is normally open and closed when activated The contact is normally closed and open when activated ...

Страница 46: ... want to record video 2 Click Save to save the current settings 3 Recording List Display the information about the recording settings 4 Click Modify to modify the selected item in the recording list Setup Record Setup Record Management 1 3 2 4 ...

Страница 47: ...t the storage type SD Card Disabled selection is not allowed 5 Continuous If continuous mode is enabled the camera will start recording automatically 6 Pre Duration Define the duration of recording before an event 7 Post Duration Define the duration of image transfer after an event 8 Click Save to save the current settings Click Cancel to return to the previous setting Record Configuration Setup R...

Страница 48: ... List Display the information of the recorded video 5 Click Play to view the selected item in the list of the recorded video results Click Download to download the selected item When you click Download the following window appears When downloading please fill up the purpose of the file download The field is limited to 30 characters This information will be shown on the Log page with the download t...

Страница 49: ...Play the recorded video 2 Recording Video Information Display information about the recorded video 3 Click Replay to view the recorded video again Click Back to return to the previous menu Recording Video Setup Record Setup 1 2 3 ...

Страница 50: ...50 Display the SD card information mounted on the device Select an item from the Storage List to configure its related functions Storage Configuration Setup Record Setup ...

Страница 51: ... If ON is selected once the SD card has less than 8MB storage available new data will start to overwrite the oldest data If OFF is selected once the SD card has less then 8MB available the camera will stop recording to the SD card 4 Unmount Remove the SD card from the device 5 Format Delete all contents stored in the SD card 6 Click Apply to save all settings Click Cancel to return to the previous...

Страница 52: ... Apply to save all settings 4 Filter IP Address Display the filtered IP address 5 IP Address Define the IP address you want to apply the IP filter 6 Click Add to add the IP address to the list Click Remove to remove the IP address selected in the list Setup Security Setup IP Address Filter Configuration 1 5 2 4 3 6 ...

Страница 53: ...53 Setup Security Setup RTSP Authentication Configuration 1 2 1 RTSP Authentication Enable or disable the RTSP authentication 2 Click Apply to save all settings ...

Страница 54: ...ide TTLS MD5 It does not require a certificate on the client side TLS It relies on client side and server side certificates to perform authentication 3 EAPOL Version Select the EAPOL Version 4 ID Type the ID to identify the client in the IEEE 802 1X authentication server 5 Password Type the Password to identify the client in the IEEE 802 1X authentication server 6 Verify Verify Password 7 CA Certi...

Страница 55: ... If you cannot select a certiﬁcate please install the certiﬁcate from the Security Certiﬁcates menu 2 HTTPS connection Policy Select one of HTTP HTTPS HTTP and HTTPS depending on the connected web ONVIF RTSP over HTTP WEB HTTP HTTPS HTTP and HTTPS ONVIF RTSP OVER HTTP HTTP HTTPS HTTP and HTTPS 3 Click Apply to save all settings When HTTPS mode is chosen input https IP Address to connect to the cam...

Страница 56: ...selected certificate 4 Delete Delete the selected certificate 5 Create a Certificate signing request This is the encoded data that contains the necessary information for issuing the certificate They must be ﬁlled in when creating the CSR Certiﬁcate Signing Request 6 Install Certificate Install Certification 7 CA Certificate Shows the installed CA certificates 8 Install CA Certificate Install Certi...

Страница 57: ...cate Name Enter a unique name to identify a certiﬁcate 4 Select File Choose the certiﬁcation ﬁle 5 OK Request installing a certiﬁcate 6 Cancel Cancel install certiﬁcate and then back to certiﬁcates conﬁguration Detail for Install CA Certiﬁcation 7 Certiﬁcate Name Enter a unique name to identify CA certiﬁcate 8 Select File Choose a CA certiﬁcation ﬁle 9 OK Request installing a CA certiﬁcate 10 Canc...

Страница 58: ...58 Service Conﬁguration Setup Security Setup 1 2 1 SSH Enable or disable the SSH function 2 Click Apply to save all settings ...

Страница 59: ...9 Setup System Setup System Information 1 2 3 System Capability information 1 Device Name You can define the device name 2 Location You can define the device s location 3 Click Apply to save all settings ...

Страница 60: ... after inspection 1 Shows Uptime SD card NAND EEPROM Audio chip Important file system and NTP Status Warning If the camera is abnormally terminated a download button will appear on the diagnostics page to download a file that allows you to check the error information you can ...

Страница 61: ...ess of uploading will be displayed using Progress Bar If you assign the wrong ﬁle name an error message will be shown Warning 1 Do not turn off the power to the camera during the firmware update Interrupting the update may cause the system to become unstable Once the update is completed the system will reboot automatically 2 Make sure to check the Notice shown on screen If the ﬁrmware update is co...

Страница 62: ... time format yy mm dd or mm dd yy 3 Current Date and Time Shows the current date and time setting in the Camera 4 Synchronize with my computer Set the date time using those of PC currently connected 5 Setup manually Set the date time by typing manually 6 Synchronize with time server Time Zone NTP Choose time server available to connect to the current camera Date and Time will be updated automatica...

Страница 63: ...clocks forward one hour from standard time during the summer months and back again in the fall to make better use of natural daylight 1 General Setting Enable or disable the DST function 2 Date and Time Settings Set the start time and end time that the DST applies 3 Click Apply to save all settings ...

Страница 64: ...dify the information of the user accounts registered For the admin account only the password can be modiﬁed 4 Delete Delete the selected user account The admin account cannot be deleted Setup System Setup Users Management 1 3 2 4 ID Password Retype Password Password Hint User Authority Enter a new user ID Admin already exists Enter the user password Check the password Enter the user password again...

Страница 65: ... 1 Filter Select a date time sort or type of log to ﬁlter the log 2 Click the Refresh button to refresh the log list Click Filter to view the ﬁltered log Click Backup to back up the ﬁltered log 3 System Log List The ﬁltered log is displayed ...

Страница 66: ...factory defaults Return the setup to the factory default 2 Click Apply to save all settings All Reset all Settings to the factory defaults Except Network Settings and User Settings Reset all camera settings to factory default except for the network settings ...

Страница 67: ...67 Setup System Setup Restart If you click the RESTART menu a message box will be shown to conﬁrm Click the OK button to restart ...

Страница 68: ...68 System Open Source License Setup System Setup This menu will show you all the list of System Open Source License in the camera Open Source Name Version License ...

Страница 69: ...ace 7 Install VLC to display live video 8 The camera s IP address settings can be set to STATIC from the DW IP Finder or the camera s web viewer by going to Setup Network Network Settings 9 If the IP camera is connected to a network with a router you must have port forwarding conﬁgured on your router to access the camera from outside the network 10 After conﬁguring port forwarding on your router i...

Страница 70: ...ite before you conﬁgure setup or install the IP Camera Even though your IP is not dynamic you will benefit by registering your device with a DDNS service In this case just remember hostname dyndns com gate1 instead of a complicated series of numbers like http 201 23 4 76 8078 For more details contact our Support Center To use a public DDNS called DynDNS or no IP refer to the detailed information o...

Страница 71: ...et a STATIC IP address for the camera 3 Conﬁgure your IP Camera s TCP IP settings for network connectivity by selecting Setup from the main interface and selecting TCP IP located on the left of the setup screen 4 If prompted for ID and password use admin for both entries The default web port number is 80 If port 80 is blocked by the ISP use a value between 1025 60000 If TCP port 80 is blocked cont...

Страница 72: ...on on how to choose a unique IP and match your network read the FAQ i The IP address you assign must be a private IP For information on how to choose a private IP please read the FAQ i You must use the same subnet mask as the one you noted under Current TCP IP Settings i If you did not receive any IP addresses from your ISP contact the ISP and acquire the IP address of their DNS server i Do not us...

Страница 73: ...TCP IP properties 1 Network Type DYNAMIC 2 DDNS Server Use the DDNS server 3 Web Port 80 Camera Gateway or Router at ISP Public Line Internet i To connect the IP Camera directly to a modem power down and reset the modem Leave the modem powered down until the IP camera s setup is completed and the IP camera has been connected to the modem Then power on the modem followed by the IP camera i You need...

Страница 74: ...lay Trying to Reconnect If the ACTIVE light on the IP Camera has gone oﬀ and is now back on again ﬂashing the IP Camera has rebooted After the system reboots completely remove the power supply from the unit and close Internet Explorer 3 Return your PC Laptop TCP IP properties to their original settings 4 Before installing the IP camera you must perform port forwarding on your router Cases A B You ...

Страница 75: ...d web port assigned to the IP camera 6 Access your IP camera via the Internet If you use cases B C 1 Open Internet Explorer 2 Type the address of the IP camera 3 If you use a router enter the routers static IP and the web port number of the IP camera If you use cases A D 1 Open Internet Explorer and go to your DDNS website 2 Register the IP camera 3 Reboot the IP camera 4 Give the DDNS server 10 m...

Страница 76: ...ent IP address subnet mask default gateway and DNS servers 7 I can t connect In the case of a connection failure Modem Reboot Modem Reboot Finished Router Reboot Router Reboot Finished IP Camera Reboot IP Camera Reboot Finish Verify DDNS and IP Camera connection if applicable 8 How do I PING an IP address 1 Open an MS DOS or Command prompt 2 At the prompt type ping xxx xxx xxx xxx without the quot...

Страница 77: ...77 Specifications Dimension Unit inches mm 2 75 70mm 2 65 67 5mm 2 77 70 5mm 6 41 163mm 3 64 92 5mm 2 65 67 5mm ...

Страница 78: ...p VGA D1 CIF MJPEG 2 1MP 1080p 720p 800x600 VGA 768x432 D1 CIF Video Bitrate 100kbps 10Mbps multi rate for preview and recording Bitrate Control Multi streaming CBR VBR at H 264 H 265 controllable frame rate and bandwidth Edge Storage Micro SD card SD SDHC SDXC GENERAL Support Languages English Korean Japanese Power Adaptor is not Included DC12V max 6 5W POE IEEE 802 3af Class3 max 8 3W Temperatur...

Страница 79: ...ase receipt or other proof of the date of the original purchase is required before warranty service is rendered This warranty only covers failures due to defects in materials and workmanship which arise during normal use This warranty does not cover damages which occurs in shipment or failures which are caused by products not supplied by the Warrantor or failures which result from accident misuse ...

Страница 80: ...xclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the above exclusions or limitations may not apply to you This warranty gives you specific legal rights and you may also have other rights from vary from state to state If the problem is not handled to your satisfaction then write to the following address Digital Watchdog Inc ATTN R...

Страница 81: ...house 16220 Bloomfield Ave Cerritos CA USA 90703 PH 866 446 3595 FAX 813 888 9262 www Digital Watchdog com technicalsupport dwcc tv Technical Support PH USA Canada 1 866 446 3595 International 1 813 888 9555 French Canadian 1 904 999 1309 Technical Support Hours Monday Friday 9 a m to 8 p m Eastern Time ...

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