DIEBOLD NIXDORF CS 7700 Operating Manual Download

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Diebold Nixdorf CS 7700

Rear-Load Lobby System

Operating Guide

TP-821810-001C PD 7506

April 2020

Summary of Contents for CS 7700

Page 1: ...Diebold Nixdorf CS 7700 Rear Load Lobby System Operating Guide TP 821810 001C PD 7506 April 2020...

Page 2: ...or use of con dential material may violate Section 1832 of Title 18 of the United States Code as well as other laws and may be punishable by ne and imprisonment The information contained in this docum...

Page 3: ...Accessing the Upper Chassis 3 2 3 2 1 Opening the Upper Chassis Rear Door 3 2 3 2 2 Closing the Upper Chassis Rear Door 3 4 3 3 Terminal and Device Touch Points 3 6 3 4 Accessing the Rear Service Disp...

Page 4: ...Dispense Cassettes 2 32 Figure 2 25 ActivMedia Cassette Unit 2 33 Figure 2 26 Retract Cassette 2 34 Figure 2 27 Deposit Cassettes 2 35 Figure 3 1 Opening the Upper Chassis Rear Door 3 3 Figure 3 2 Clo...

Page 5: ...ty of the Dispense Cassette 2 31 Table 2 3 Media Parameters 2 34 Table A 1 Related Hardware Documentation A 1 Table A 2 Related Software Documentation A 1 v Copyright Diebold Incorporated 7 2015 3 201...

Page 6: ...cash and transaction records and optionally accepts cash and check deposits through openings in the fascia Supplies are replenished and service is performed from the rear of the terminal Figure 1 1 C...

Page 7: ...ce keeps the terminal operational on a day to day basis and includes but is not limited to the following tasks Retrieving jammed retained or captured cards from the card reader Replenishing printer pa...

Page 8: ...damage Do not wear loose clothing or jewelry that can get caught in the equipment Use caution to prevent long hair from getting caught in the equipment Never insert screwdrivers pens or other instrum...

Page 9: ...l Keep your hands and ngers clear of pinch points Moving machinery hazard Moving parts that can snag or pull clothing hair skin or jewelry into the mechanism are present in the area of this label Keep...

Page 10: ...refers to the device that accepts media checks or currency from the consumer through a slot in the fascia and deposits the media in a cassette Fascia refers to the front area of the terminal where the...

Page 11: ...face devices are used to perform routine servicing operations such as daily balancing supply replenishment and problem determination These devices can also be used for occasional operations such as se...

Page 12: ...ar Field Communication NFC contactless card reader X Guide lights X Local access keypad X Rear service display X Safe devices locks X 1 7 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserv...

Page 13: ...peci es amounts receives currency or other dispensable media and receipts and requests information using the fascia 2 2 Fascia The fascia functions as an interface that allows the consumer to interact...

Page 14: ...Figure 2 1 Modules and Devices Mounted on the Fascia sheet 1 of 2 2 2 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Diebold Nixdorf 2020 All Rights Reserved TP 821810 001C...

Page 15: ...e media are presented through the ActivCash dispenser slot see Figure 2 1 ActivGuard The ActivGuard is the security nerve center for the terminal It monitors all sensor statuses and alarms in the term...

Page 16: ...ay with Touch Screen The 19 inch consumer display see Figure 2 3 welcomes the consumer and provides instructions for performing transactions at the terminal A touch screen eliminates the need for func...

Page 17: ...ising two sets of four function keys that are mounted on each side of the consumer display The consumer chooses an option on the display by pressing the function key corresponding to the option The di...

Page 18: ...mer Figure 2 4 Encrypting PIN Pad EPP7 Guide Lights Guide lights see Figure 2 5 guide the consumer through a transaction by calling attention to the next step in the transaction These bar shaped indic...

Page 19: ...a jack on the fascia see Figure 2 1 to receive voice guidance The fascia speakers are turned off when the headphone jack is being used Identi cation Card Scanner The identi cation card scanner see Fig...

Page 20: ...tions when it is necessary A gate prevents cards without chips or cards without track 2 from entering the card reader writer The gate also prevents incorrect card insertion The card reader is equipped...

Page 21: ...ge Secure Card Reader Operating Guide TP 821629 001A Figure 2 7 ActivEdge Card Reader 2 9 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Diebold Nixdorf 2020 All Rights Res...

Page 22: ...d reader automatically pulls the card into the terminal and it returns the card when the transaction is completed The motorized card reader see Figure 2 9 reads and writes magnetic strip cards and mem...

Page 23: ...hysically be returned The consumer fails to take the card within the time allowed after the transaction session ended Power failure occurs while the card is in the card reader and the option to return...

Page 24: ...he system to support contactless transactions based on ISO 14443 A Type B Mifare compatible cards The consumer brings the contactless card close to the front of the reader The card reader beeps and LE...

Page 25: ...depending on how they are installed on the terminal Some con gurations of the upper chassis are shown in Figure 2 11 NOTE Your terminal might not contain all devices described in this section Some de...

Page 26: ...ActivMedia head unit 5 Motorized card reader 6 ActivCash shuttle tracks 7 Terminal Figure 2 11 Upper Chassis Devices 2 14 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Di...

Page 27: ...ispenser The shuttle tracks guide the shuttle assembly containing currency or media between the ActivCash dispenser and the terminal fascia Figure 2 12 ActivCash Shuttle Tracks 2 15 Copyright Diebold...

Page 28: ...ecks or bank notes individually or as a bundle A bundle may contain a mixture of checks and bank notes and can consist of up to 75 checks or bank notes For more information refer to ActivMedia Mixed M...

Page 29: ...in four different denominations See Figure 2 14 1 Terminal 2 Coin slot 3 Coin chute 4 Coin dispenser 5 Upper chassis Figure 2 14 Coin Dispenser 2 17 Copyright Diebold Incorporated 7 2015 3 2017 All R...

Page 30: ...ext and graphics in two colors Depending on the software application the journal printer can also be programmed to provide a variety of data such as status messages service actions maintenance actions...

Page 31: ...sided Enhanced Graphical Thermal Receipt Printer Operating Guide TP 821540 001A Figure 2 16 80 mm Receipt Printer Local Access Keypad An optional local access keypad see Figure 2 17 provides an alter...

Page 32: ...ocal access keypad on the terminal 4 Upper panel of the upper chassis Figure 2 17 Location of the Local Access Keypad 2 20 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Di...

Page 33: ...n or closed that is procedures are performed through the window of the rear door The display also provides status information about the ActivCash dispenser Refer to Section 3 4 for information about a...

Page 34: ...and maintenance mode options for the terminal devices using the power idle and maintenance mode switches see Figure 2 19 2 22 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright...

Page 35: ...r panel 4 Power switch 5 Idle switch 6 Maintenance switch 7 USB power ports 8 USB port Figure 2 19 Upper Control Card 2 23 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Di...

Page 36: ...turn off the terminal including hubs It may take several minutes for the terminal to completely turn off When the terminal does turn off the ON OFF LED will then turn off To completely remove AC powe...

Page 37: ...2 ActivCash cassettes Section 2 4 3 ActivMedia cassette unit Section 2 4 4 ActivMedia retract cassette Section 2 4 5 ActivMedia deposit cassettes Section 2 4 6 Safe lock Section 2 4 7 Terminal switch...

Page 38: ...and heat thermostat are not shown 1 Safe 2 ActivMedia cassette unit 3 ActivCash dispenser 4 Terminal Figure 2 20 Devices Located in the Safe 2 26 Copyright Diebold Incorporated 7 2015 3 2017 All Righ...

Page 39: ...table too mutilated or crumpled to dispense or if multiple bills are picked in place of one bill the ActivCash dispenser diverts the bill s to the divert cassette If the consumer fails to remove the s...

Page 40: ...ience divert retract cassette 3 Convenience cassette Figure 2 21 ActivCash Dispenser Cassettes 2 28 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Diebold Nixdorf 2020 All...

Page 42: ...lable as a secure cassette with a lock or a convenience cassette without a lock Refer to the ActivCash Dispenser Operating Guide TP 821707 001A 1 Convenience divert retract cassette 2 Secure divert re...

Page 43: ...f media stack 75 note maximum Size of low media stack Con gurable trip points 500 maximum 400 300 200 100 50 25 minimum notes Capacity US and Euro 432 mm total capacity approximately 3750 notes NOTE M...

Page 44: ...lock 3 Dispense cassette sensor 4 Secure cassette 5 Dispense cassette key Figure 2 24 Dispense Cassettes 2 32 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Diebold Nixdor...

Page 45: ...suspected counterfeit documents and checks or bank notes that are returned to the input output tray but not removed by the customer For more information refer to ActivMedia Mixed Media Acceptor Opera...

Page 46: ...cassettes can contain media that meet the size limitations shown in Table 2 3 Table 2 3 Media Parameters Bank Note Checks Length 120 190 mm 4 72 7 48 inches 140 240 mm 5 51 9 45 inches Width 60 99 mm...

Page 47: ...ical combination lock Electronic combination lock Cencon electronic lock Mechanical keylock Electronic locks are available with such features as a single combination dual combinations remote access co...

Page 48: ...ondary lock bolt position sensor Alarm sensors with a network interface provide their own battery backup The terminal uses the safe door switch to distinguish between an authorized or unauthorized ent...

Page 49: ...safe Section 3 10 Opening and closing safe doors with electronic combination locks Section 3 11 Opening and closing safe doors with mechanical combination locks Section 3 13 Before proceeding be sure...

Page 50: ...into the lock on the upper chassis of the terminal see Figure 3 1 2 Turn the key clockwise to unlock and open the upper chassis rear door 3 If present enter a valid pass code on the local access keyp...

Page 51: ...ck turn key clockwise 3 Upper chassis rear door in open position Figure 3 1 Opening the Upper Chassis Rear Door 3 3 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Diebold N...

Page 52: ...ush all component trays back into the terminal until they latch in place 2 Close the upper chassis rear door see Figure 3 2 3 Turn the key counterclockwise and remove the key from the lock 3 4 Copyrig...

Page 53: ...for upper chassis rear door lock turn key counterclockwise Figure 3 2 Closing the Upper Chassis Rear Door 3 5 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Diebold Nixdor...

Page 54: ...lor coded with either a blue or green color and include but are not limited to slide assembly release levers module handles device levers knobs etc See Figure 3 3 and Figure 3 4 for examples of these...

Page 55: ...display release latch 6 Main tray handle 7 Main tray release handle 8 Coin dispenser handle 9 Printer tray handle 10 ActivMedia depositor tray release latch Figure 3 3 Upper Chassis Touch Points sheet...

Page 57: ...ActivCash dispenser 6 ActivCash slide release latch 7 ActivMedia cassette release latch 8 ActivMedia depositor Figure 3 4 Safe Touch Points sheet 2 of 2 3 9 Copyright Diebold Incorporated 7 2015 3 20...

Page 58: ...ull down the rear service display release latch to free the display from its closed position see Figure 3 3 3 Using the handle turn the rear service display 180 counterclockwise one direction only See...

Page 59: ...rvice display release latch 5 Direction to pull rear service display 6 Rear service display in operation position Figure 3 5 Accessing the Rear Service Display 3 11 Copyright Diebold Incorporated 7 20...

Page 60: ...n its slide assemblies see Figure 3 6 3 Refer to the ActivCash Dispenser Operating Guide TP 821707 001A for speci c maintenance procedures 4 Push the ActivCash dispenser completely into the safe until...

Page 61: ...frame 5 ActivCash dispenser slider 6 ActivCash dispenser 7 ActivCash dispenser handle 8 Safe door in open position Figure 3 6 Accessing the ActivCash Dispenser 3 13 Copyright Diebold Incorporated 7 2...

Page 62: ...unit on its slide assemblies see Figure 3 7 3 Refer to the ActivMedia Mixed Media Acceptor Operating Guide TP 821683 001A for speci c maintenance procedures 4 Push the ActivMedia cassette unit complet...

Page 63: ...dia cassette unit 5 ActivMedia cassette unit release latch 6 Safe door in open position Figure 3 7 Accessing the ActivMedia Cassette Unit 3 15 Copyright Diebold Incorporated 7 2015 3 2017 All Rights R...

Page 64: ...it latch and extend the ActivMedia head unit on its slide assemblies see Figure 3 8 4 Refer to the ActivMedia Mixed Media Acceptor Operating Guide TP 821683 001A for speci c maintenance procedures 5 P...

Page 65: ...tivMedia head unit 4 ActivMedia depositor tray release latch 5 Upper chassis Figure 3 8 Accessing the ActivMedia Head Unit 3 17 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyrig...

Page 66: ...printer tray and use the handle to extend the printer tray see Figure 3 9 4 Perform the necessary maintenance activity Refer to the module operating guides listed in Appendix A for speci c maintenanc...

Page 67: ...rinter tray latch assembly 6 Printer tray handle 7 Printer tray 8 Guide plate 9 Upper chassis Figure 3 9 Accessing the Card Reader and the Receipt Printer 3 19 Copyright Diebold Incorporated 7 2015 3...

Page 68: ...tend it to service position see Figure 3 10 The coin dispenser is now accessible 4 Perform the necessary maintenance activity Refer to the module operating guide listed in Appendix A for speci c maint...

Page 69: ...latch 4 Upper chassis rear door 5 Coin dispenser 6 Main tray handle 7 Main tray Figure 3 10 Accessing the Coin Dispenser 3 21 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyrigh...

Page 70: ...anging the combination of your lock Electronic Combination Lock Electronic locks have a keypad on which you enter the proper combination Different versions of the lock use a single combination a dual...

Page 71: ...work closes and the handle turns automatically To reopen the safe door the combination must be reentered 3 11 Opening and Closing Safe Doors with Electronic Combination Locks 3 11 1 Opening the Safe...

Page 72: ...anical keylock 5 Electronic combination lock Figure 3 12 Opening Safe Door with Electronic Combination Lock 3 24 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Diebold Nixd...

Page 73: ...he safe door the combination must be reentered 1 Close the safe door See Figure 3 13 The safe handle turns and the self locking feature locks the bolt work when the safe door closes 2 If an optional m...

Page 74: ...anical keylock 5 Electronic combination lock Figure 3 13 Closing Safe Door with Electronic Combination Lock 3 26 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Diebold Nixd...

Page 75: ...le turns automatically To reopen the safe door the combination must be reentered 1 Insert the key into the lock for the safe door cover 2 Turn the key clockwise and open the safe door cover 3 Spin the...

Page 76: ...ry set combination 5 Safe door in open position 6 Safe handle turn counterclockwise Figure 3 14 Opening the Safe Door 3 28 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copyright Di...

Page 77: ...rt the key into the key slot of the mechanical key lock and rotate the key counterclockwise 180 degrees 4 Remove the key from the lock 5 Make sure that the safe handle will not rotate 6 Pull rmly on t...

Page 78: ...0 II electronic lock 5 Direction to turn dial counterclockwise 6 Safe door in open position Figure 3 15 Closing the Safe Door 3 30 Copyright Diebold Incorporated 7 2015 3 2017 All Rights Reserved Copy...

Page 79: ...a keylock for the mechanical combination lock insert the key into the lock and turn the key clockwise until it stops 3 Dial the combination selected for the terminal 4 Turn the dial clockwise until it...

Page 80: ...dial clockwise 4 Safe door in open position 5 Key for mechanical keylock 6 Mechanical keylock 7 Safe handle 8 Terminal Figure 3 16 Opening Safe Door with Mechanical Combination Lock 3 32 Copyright Die...

Page 81: ...l at 0 to scramble the combination This action closes the lock bolt to lock the safe door shut 3 If there is a keylock for the mechanical combination lock insert the key into the lock and turn the key...

Page 82: ...lock 5 Mechanical combination lock remove key 6 Mechanical keylock 7 Key for mechanical keylock 8 Safe Figure 3 17 Closing Safe Door with Mechanical Combination Lock 3 34 Copyright Diebold Incorporat...

Page 83: ...SafeGard Electronic Lock Customer Operating Instructions TP 820466 001A Two color Graphical Receipt Printer Operating Guide TP 820710 001C 1 Available in English language only Table A 2 Related Softw...

Page 84: ...nners DO NOT use abrasive cleaning compounds DO NOT use abrasive scouring pads such as steel wool Scotch Brite and so forth DO NOT use high pressure cleaning systems such as power washers On terminals...

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