Dell EMC NX3240 Troubleshooting Manual Download | Manualshive

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Dell EMC NX3340 and NX3240 Network
Attached Storage System using Windows Storage
Server 2016

Troubleshooting Guide

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Summary of Contents for EMC NX3240

Page 1: ...Dell EMC NX3340 and NX3240 Network Attached Storage System using Windows Storage Server 2016 Troubleshooting Guide ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 05 Rev A00 ...

Page 3: ...e creating an OS volume 6 Error 5008 Identity module is not installed on the system 6 Reinstallation error message remains on the LCD 6 Display log console displays incorrect date 6 2 Other Issues 7 Deployment Issues 7 Default password missing 7 Errors due to PERC cards 7 Management issues 7 Desktop displays incorrect system information 7 Insufficient disk space on a volume dedicated for iSCSI vir...

Page 4: ... locate Dell EMC Storage NAS OS configuration file OS reinstall media or media reader may be faulty Cause This issue occurs because either the OS reinstallation media optical drive or the system is in an invalid state Workaround Restart your system and reinstall the OS reinstallation media If the issue persists contact your service provider For more information see the Contacting Dell EMC section ...

Page 5: ...OS volume Description Encountered unexpected format or existing data on drives Cannot proceed with reinstallation Workaround Perform one of the following tasks Ensure that all hard drives in the OS hard drives slots are correctly attached and do not have data on them Hard drives for the OS must be of the same type and must meet the minimum disk space requirements Enter the PERC BIOS mode during th...

Page 6: ... s Guide at Dell com storagecontrollermanuals 3 Delete the virtual disk that has LUN ID as zero 0 4 Restart the Dell EMC Storage NAS system by using the OS reinstallation media Error 5008 Identity module is not installed on the system Description The Identity Module is not installed on the system and cannot proceed with reinstallation Workaround Install the Identity Module by using iDRAC and resta...

Page 7: ...e OS reinstallation media cannot find an OS partition of 140 GB or larger on Virtual Disk 0 Workaround See the PERC documentation at Dell com support manuals Management issues Desktop displays incorrect system information Description The information available on the desktop does not match the actual system information Cause This issue occurs because the Dell Desktop System Information Utility does...

Page 8: ...lowing tasks 1 Open Control Panel and select System and Security The System and Security window is displayed 2 In the System and Security window select Windows firewall The Windows Firewall screen is displayed 3 Click Turn Windows Firewall on or off The Customize Settings screen is displayed 4 Select the appropriate type of network select the Turn off Windows Firewall not recommended option and th...

Page 9: ...d the latest version of the Dell EMC OpenManage Server Administrator from Dell com support 1 Start the installer and complete the instructions on the screen 2 After installing the Dell EMC OpenManage Server Administrator restart the system 3 After the system restarts start Dell EMC OpenManage Server Administrator by double clicking the Server Administrator icon on the desktop Other Issues 9 ...

Page 10: ...your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell EMC Global Technical Support team Related documentation WARNING See...

Page 11: ...e Server Administrator to manage your Dell EMC Storage NAS system NOTE Always check for updates at Dell com storagemanuals and read the updates first because they often supersede information in other documents Locating service tag of your system Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code is and Service Tag are found on the front of th...

Page 12: ...Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback 12 Getting help ...

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