Dell E45S001 Installation And Service Manual Download

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Dell EMC PowerEdge R440

Installation and Service Manual

Regulatory Model: E45S Series
Regulatory Type: E45S001
December 2020
Rev. A11

Summary of Contents for E45S001

Page 1: ...Dell EMC PowerEdge R440 Installation and Service Manual Regulatory Model E45S Series Regulatory Type E45S001 December 2020 Rev A11 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...s 22 Log in to iDRAC 23 Options to install the operating system 23 Methods to download firmware and drivers 23 Downloading drivers and firmware 24 Chapter 3 Installing and removing system components 25 Safety instructions 25 Before working inside your system 26 After working inside your system 26 Recommended tools 26 Optional front bezel 26 Removing the front bezel 26 Installing the front bezel 27...

Page 4: ... heat sink module 54 Removing the processor from the processor and heat sink module 55 Installing the processor into a processor and heat sink module 56 Internal PERC riser 58 Removing the internal PERC riser 58 Installing the internal PERC riser 59 Removing the PERC card from the internal PERC riser 61 Installing PERC card into the internal PERC riser 61 Expansion cards and expansion card risers ...

Page 5: ...moving power interposer board 102 Installing power interposer board 102 Control panel 103 Removing the left control panel 103 Installing the left control panel 104 Removing the right control panel 105 Installing the right control panel 106 System board 107 Removing the system board 107 Installing the system board 108 Trusted Platform Module 111 Upgrading the Trusted Platform Module 111 Initializin...

Page 6: ...em information by using QRL 118 Quick Resource Locator for Dell EMC PowerEdge R440 system 119 Receiving automated support with SupportAssist 119 Recycling or End of Life service information 119 Chapter 7 Documentation resources 120 6 Contents ...

Page 7: ... inch drive system Table 1 Features available on the front of the system Item Ports panels and slots Icon Description 1 Left control panel N A Contains the system health and system ID status LED and the iDRAC Quick Sync 2 wireless indicator NOTE The iDRAC Quick Sync 2 indicator is available only on certain configurations Status LED Enables you to identify any failed hardware components There are u...

Page 8: ...ontrol panel N A Contains the system health and system ID status LED and the iDRAC Quick Sync 2 wireless indicator NOTE The iDRAC Quick Sync 2 indicator is available only on certain configurations Status LED Enables you to identify any failed hardware components There are up to five status LEDs and an overall system health LED Chassis health and system ID bar For more information see the Status LE...

Page 9: ...2 indicator is available only on certain configurations Status LED Enables you to identify any failed hardware components There are up to five status LEDs and an overall system health LED Chassis health and system ID bar For more information see the Status LED indicators section Quick Sync 2 wireless Indicates a Quick Sync enabled system The Quick Sync feature is optional This feature allows manag...

Page 10: ...eless option is activated The Quick Sync 2 feature allows management of the system using mobile devices This feature aggregates hardware firmware inventory and various system level diagnostic error information that can be used in troubleshooting the system You can access system inventory Dell Lifecycle Controller logs or system logs system health status and also configure iDRAC BIOS and networking...

Page 11: ...he problem persists see Getting help PCIe indicator The indicator turns solid amber if a PCIe card experiences an error Restart the system Update any required drivers for the PCIe card Reinstall the card If the problem persists see Getting help NOTE For more information about the supported PCIe cards see Expansion card installation guidelines System health and system ID indicator codes The system ...

Page 12: ...activity If the indicator continues to blink indefinitely see the Getting help section Blinks white slowly Indicates that firmware update is in progress If the indicator continues to blink indefinitely see the Getting help section Blinks white five times rapidly and then turns off Indicates that the iDRAC Quick Sync 2 feature is disabled Check if iDRAC Quick Sync 2 feature is configured to be disa...

Page 13: ...0 compliant This port enables you to connect USB devices to the system 3 iDRAC Direct LED N A The iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct port is actively connected to a device For more information see the iDRAC Direct LED indicator codes on page 14 section 4 iDRAC Direct port Micro AB USB The iDRAC Direct Micro AB USB port enables you to access the iDRAC Direct Micr...

Page 14: ...carrier has an activity LED indicator and a status LED indicator The indicators provide information about the current status of the drive The activity LED indicator indicates whether the drive is currently in use or not The status LED indicator indicates the power condition of the drive Figure 8 Drive indicators 1 Drive activity LED indicator 2 Drive status LED indicator 3 Drive capacity label NOT...

Page 15: ... com poweredgemanuals 3 Ethernet ports 2 Use the Ethernet ports to connect Local Area Networks LANs to the system For more information about the supported Ethernet ports see the PowerEdge R440 Technical Specs at www dell com poweredgemanuals 4 Full height riser slot N A Use the card slots to connect full height PCIe expansion cards on full height riser 5 Power supply unit PSU N A For more informat...

Page 16: ...s 2 iDRAC9 dedicated network port NA Use the iDRAC9 dedicated network port to securely access the embedded iDRAC on a separate management network see the Integrated Dell Remote Access Controller User s Guide at www dell com poweredgemanuals 3 Ethernet ports 2 Use the Ethernet ports to connect Local Area Networks LANs to the system For more information see the PowerEdge R440 Technical Specs at www ...

Page 17: ...ED indicator 2 activity LED indicator Table 13 NIC indicator codes Status Condition Link and activity indicators are off The NIC is not connected to the network Link indicator is green and activity indicator is blinking green The NIC is connected to a valid network at its maximum port speed and data is being sent or received Link indicator is amber and activity indicator is blinking green The NIC ...

Page 18: ...and unexpected system shutdown To change from a high output configuration to a low output configuration or vice versa you must turn off the system CAUTION AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs which support only 240 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PS...

Page 19: ... Viewing Home screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system turns off and there are no errors LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to turn it on Steps 1 To view the Home screen press one of the three...

Page 20: ...sses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The d...

Page 21: ...System Label Information Service and Memory Information Label Figure 15 Service and memory information label Dell EMC PowerEdge R440 system overview 21 ...

Page 22: ...bles them to perform remote system management This reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure NOTE For static IP configuration you must request for it at the time of purchase This option is set to DHCP by Default You can...

Page 23: ...pported operating system by using one of the following resources Table 16 Resources to install the operating system Resources Location iDRAC www dell com idracmanuals Lifecycle Controller www dell com idracmanuals Lifecycle Controller OpenManage Deployment Toolkit www dell com openmanagemanuals OpenManage Deployment Toolkit Dell certified VMware ESXi www dell com virtualizationsolutions Installati...

Page 24: ...clear the web browser cache before downloading the drivers and firmware Steps 1 Go to www dell com support home 2 In the Drivers Downloads section type the Service Tag of your system in the Enter a Service Tag or product ID box and then click Submit NOTE If you do not have the Service Tag select Detect Product to allow the system to automatically detect the Service Tag or click View products and n...

Page 25: ...structions NOTE Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock CAUTION Do not operate the system without the cover for a duration exceeding five minutes Operating the system without the system cover can r...

Page 26: ...equisites Follow the safety guidelines listed in Safety instructions on page 25 Steps 1 Install the system cover 2 Reconnect the peripherals and connect the system to the electrical outlet 3 Turn on the attached peripherals and then turn on the system Recommended tools You need the following tools to perform the removal and installation procedures Key to the bezel lock The key is required only if ...

Page 27: ...re to install the front bezel with and without the LCD panel is the same Prerequisites Follow the safety guidelines listed in Safety instructions on page 25 Steps 1 Locate and remove the bezel key NOTE The bezel key is part of the LCD bezel package 2 Align and insert the tabs on the bezel into the slots on the system 3 Press the bezel until the button clicks in place 4 Lock the bezel by using the ...

Page 28: ...t the system from the electrical outlet and disconnect the peripherals Steps 1 Using a 1 4 inch flat head or a Phillips 2 screwdriver rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system 3 Hold the cover on both sides and lift the cover away from the ...

Page 29: ...are left inside the system Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Push the system cover latch down The system cover slides forward the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place 3 Using a 1 4 inch flat head or Phillips 2 screwdriver rotate the latch release lock clockwise to the locked posi...

Page 30: ... only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 30 Installing and re...

Page 31: ...13 air shroud 14 cooling fan blank 15 left control panel cable cover 16 information tag Backplane cover Removing the backplane cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the system cover Steps 1 Slide the backplane cover in the direction of the arrows marked on th...

Page 32: ...ions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Install the system cover Steps 1 Align the tabs on the backplane cover with the guide slots on the system 2 Slide the backplane cover toward the front of the system until the cover locks into place 32 Installing and removing system components ...

Page 33: ...Figure 22 Installing backplane cover Next steps Follow the procedure listed in After working inside your system on page 26 Installing and removing system components 33 ...

Page 34: ... from the system Figure 23 Removing the air shroud Next steps 1 If applicable install the air shroud 2 Follow the procedure listed in After working inside your system Installing the air shroud Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 If applicable route the cables inside the...

Page 35: ...ctions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the internal riser 5 Disconnect the fan cable from the system board 6 Move the cables out of the way to access the cooling fan cable connector on the system board Steps 1 Press the tabs on the side of the cable connector to disconnect the cable from the connector on the system board NOTE Ensu...

Page 36: ...n Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air shroud 4 Remove the internal riser 5 Remove the power cable 6 Move the cables out of the way to access the cooling fan cable connector on the system board Steps 1 Holding the blue touch point place the cooling fan int...

Page 37: ...ch Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove air shroud 4 Remove internal PERC riser Steps 1 Disconnect the intrusion switch cable connected to the system board NOTE Ensure that you note the routing of the cables as you remove them from the system board 2 Slide the int...

Page 38: ... your system on page 26 Steps 1 Align the intrusion switch with the intrusion switch slot Figure 28 Installing intrusion switch 2 Slide the intrusion switch until it is firmly seated in the intrusion switch slot 3 Connect the intrusion switch cable to the connector on the system board Next steps 1 Install internal PERC riser 2 Follow the procedure listed in After working inside your system on page...

Page 39: ...ton and slide the drive blank out of the drive slot Figure 29 Removing a drive blank Next steps 1 Install a drive or Installing the hard drive backplane on page 88 Installing a drive blank The procedure for installing 2 5 inch and 3 5 inch drive blanks is identical Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 25 2 If installed remove the front bezel CAUTION Mi...

Page 40: ...inch drive is installed in a 3 5 inch drive adapter which is then installed in the 3 5 inch drive carrier Steps 1 Using a Phillips 2 screwdriver remove the screws from the side of the 3 5 inch drive adapter NOTE If the 2 5 inch drive has Torx screw use Torx 6 screwdriver to remove the drive from a 3 5 inch drive adapter 2 Remove the 2 5 inch drive from the 3 5 inch drive adapter Figure 31 Removing...

Page 41: ...s Torx screw use Torx 6 screwdriver to remove the drive from a 3 5 inch drive adapter Figure 32 Installing a 2 5 inch drive into a 3 5 inch drive adapter Removing a 3 5 inch drive adapter from a 3 5 inch drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 If installed remove the front bezel 3 Remove the 3 5 inch drive carrier from the system Steps 1 Using a P...

Page 42: ...drive adapter Steps 1 Insert the 3 5 inch drive adapter into the 3 5 inch drive carrier with the connector end of the drive toward the back of the 3 5 inch drive carrier 2 Align the screw holes on the 3 5 inch drive adapter with the holes on the 3 5 inch drive carrier 3 Using a Phillips 1 screwdriver secure the 3 5 inch drive adapter to the 3 5 inch carrier NOTE If the 2 5 inch drive has Torx scre...

Page 43: ...y for removal For more information see the documentation for the storage controller CAUTION Before attempting to remove or install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hard drive removal and insertion CAUTION Mixing hard drives from previous generations of PowerEdge servers ...

Page 44: ...next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to r...

Page 45: ...quisites CAUTION Mixing drives from previous generations of PowerEdge servers is not supported Steps 1 Using a Phillips 1 screwdriver remove the screws from the slide rails on the drive carrier 2 Lift the drive out of the drive carrier Figure 37 Removing the drive from the drive carrier Installing and removing system components 45 ...

Page 46: ...k of the drive is flush with the back of the drive carrier 3 Using a Phillips 1 screwdriver secure the drive to the drive carrier with screws Figure 38 Installing a drive into the drive carrier System memory System memory guidelines The PowerEdge systems support DDR4 Registered DIMMs RDIMMs and Load Reduced DIMMs LRDIMMs System memory holds the instructions that are executed by the processor Your ...

Page 47: ...lots A5 and A10 Slots A6 Processor 2 Slots B1 Slots B2 Slots B3 Slots B4 Slots B5 Slots B6 Table 19 Memory population DIMM Type DIMMs Populated Channel Voltage Operating Frequency in MT s Maximum DIMM Rank Channel RDIMM 1 1 2 V 2666 2400 2133 1866 Dual rank or single rank 2 2666 2400 2133 1866 Dual rank or single rank LRDIMM 1 1 2 V 2666 2400 2133 1866 Quad rank 2 2666 2400 2133 1866 Quad rank Ins...

Page 48: ... if a processor is installed For single processor systems sockets A1 to A10 are available For dual processor systems sockets A1 to A10 and sockets B1 to B6 are available Populate all the sockets with white release tabs first followed by the black release tabs When mixing memory modules with different capacities populate the sockets with memory modules with the highest capacity first NOTE For examp...

Page 49: ...spare If excessive correctable errors occur in a rank or channel while the operating system is running they are moved to the spare area to prevent errors from causing an uncorrectable failure Requires three or more ranks to be populated in each channel With single rank memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dua...

Page 50: ... Optimizer population order is not traditional for 4 and 8 DIMM installations of single processor For 4 DIMMs A1 A2 A4 A5 For 8 DIMMs A1 A2 A4 A5 A7 A8 A9 A10 Mirror population order 1 2 3 4 5 6 Mirroring is supported with 6 DIMM slots per processor Single rank sparing population order 1 2 3 4 5 6 7 8 9 10 Populate in this order odd amount allowed Requires two ranks or more per channel Multi rank ...

Page 51: ...wed Requires three ranks or more per channel Removing a memory module Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system on page 26 3 If applicable remove the air shroud WARNING Allow the memory modules to cool after you power off the system Handle the memory modules by the card edges and avoid touching the ...

Page 52: ...pply pressure at the center of the memory module apply pressure at both ends of the memory module evenly NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation 4 Press the memory module with your thumbs until the socket levers firmly click into place Figure 41 Installing a memory module Next steps 1 Install the air shr...

Page 53: ... 3 If applicable remove the air shroud Steps 1 Using a Torx T30 screwdriver loosen the screws on the heat sink in the order below a Loosen the first screw three turns b Loosen the second screw completely c Return to the first screw and loosen it completely 2 Pushing both blue retention clips simultaneously lift the processor and heat sink module PHM processor and heat sink module 3 Set the PHM asi...

Page 54: ...e components 2 Push the blue retention clips inward to allow the heat sink to drop into place 3 Using the Torx T30 screwdriver tighten the screws on the heat sink in the order below a Partially tighten the first screw approximately 3 turns b Tighten the second screw completely c Return to the first screw and tighten it completely If the PHM slips off the blue retention clips when the screws are pa...

Page 55: ... page 26 3 remove the air shroud 4 Remove the processor and heat sink module Steps 1 Place the heat sink with the processor side facing up 2 Insert a flat blade screwdriver into the release slot marked with a yellow label Twist do not pry the screwdriver to break the thermal paste seal 3 Push the retaining clips on the processor bracket to unlock the bracket from the heat sink 4 Lift the bracket a...

Page 56: ...the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor 2 Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket NOTE Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor NOTE Ensure that the processo...

Page 57: ... thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for single use only Dispose the syringe after you use it Figure 46 Applying thermal grease on top of the processor 5 Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink NOTE Ensur...

Page 58: ...ure listed in After working inside your system on page 26 Internal PERC riser Removing the internal PERC riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Open the cable guiding latch for easy access 2 Lower the plunger 3 Press the cable connector and disconnect the PER...

Page 59: ...ternal PERC card Figure 49 Disconnecting the cable from internal PERC card Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system on page 26 3 Install the internal PERC card Installing the internal PERC riser Prerequisites Follow the safety guidelines listed in Safety instructions Installing and removing system components 59 ...

Page 60: ...rd s edge connector firmly into the system board connector until the riser is fully seated 4 Lift the plunger to lock the riser in place Figure 51 Installing internal PERC riser 5 Connect the cables to the backplane and then route the cables to the cable guiding latch to close the latch Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system on page 26...

Page 61: ...ctor on the internal PERC riser Figure 52 Removing the PERC card from the internal PERC riser Next steps 1 Install the PERC card into the internal PERC riser 2 Replace the air shroud 3 Follow the procedure listed in After working inside your system Installing PERC card into the internal PERC riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Insert the PERC ca...

Page 62: ...d Expansion card installation guidelines Depending on your system configuration the following PCI Express PCIe generation 3 expansion cards are supported Table 22 Expansion card riser configurations Expansion card riser PCIe slots on the riser Height Length Link LOM riser Slot 1 Mezz type Mezz type x8 Right riser Slot 2 Low Profile Half Length x16 Right riser Slot 2 Full Height Half Length x16 PCI...

Page 63: ...w Profile 40G NICs Mellanox 1 Low Profile FC32 HBA QLogic 1 Low Profile FC32 HBA Emulex 1 Low Profile 25G NICs Broadcom 1 Low Profile 25G NICs Mellanox 1 Low Profile 25G NICs QLogic 1 Low Profile FC16 HBA QLogic 1 Low Profile FC16 HBA Emulex 1 Low Profile 10Gb NICs Broadcom 1 Low Profile 10Gb NICs Intel 1 Low Profile 10Gb NICs Mellanox 1 Low Profile 10Gb NICs QLogic 1 Low Profile 10Gb NICs Solarfl...

Page 64: ... HBA Emulex 1 2 3 Low Profile 10Gb NICs Broadcom 1 2 3 Low Profile 10Gb NICs Intel 1 2 3 Low Profile 10Gb NICs Mellanox 1 2 3 Low Profile 10Gb NICs QLogic 1 2 3 Low Profile 10Gb NICs Solarflare 1 2 3 Low Profile FC8 HBA Emulex 1 3 Low Profile FC8 HBA QLogic 1 2 3 Low Profile 1Gb NICs Broadcom 1 2 3 Low Profile 1Gb NICs Intel 1 2 3 Low Profile External RAID Dell design 1 2 3 Low Profile Non RAID De...

Page 65: ...le 10Gb NICs QLogic 1 Low Profile 10Gb NICs Solarflare 1 Low Profile FC8 HBA Emulex 1 Low Profile FC8 HBA QLogic 1 Low Profile 1Gb NICs Broadcom 1 Low Profile 1Gb NICs Intel 1 Low Profile Adapter RAID Dell design 1 Low Profile External RAID Dell design 1 Low Profile Non RAID Dell design 1 Low Profile HWRAID BOSS ODM 2 Full Height Infiniband HCA EDR Mellanox 2 Full Height 100G NICs Mellanox 2 Full ...

Page 66: ...nox Integrated Slot NONE rNDC QLogic Integrated Slot NONE Table 26 Riser configurations 1A Card type Slot priority Form factor Adapter RAID Dell design 1 Low Profile Non RAID Dell design 1 Low Profile HWRAID BOSS ODM 1 2 Low Profile NVMe PCIe SSD Dell design 1 2 Low Profile Infiniband HCA EDR Mellanox 1 2 Low Profile 100G NICs Mellanox 1 2 Low Profile Omni Path HFI Intel 1 2 Low Profile Infiniband...

Page 67: ...e x8 PCIe Gen 3 for OCP form factor cards connected to Processor1 Right riser One x16 PCIe Gen3 for low profile half length cards or One x16 PCIe Gen3 for full height half length cards connected to Processor1 Left riser One x16 PCIe Gen3 for low profile half length cards connected to Processor2 Internal riser One x8 PCIe Gen3 for low profile half length cards connected to Processor1 Table 27 Expan...

Page 68: ...the system board 3 Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector Figure 54 Installing an expansion card riser 1A Figure 55 Installing an expansion card riser 1 68 Installing and removing system components ...

Page 69: ...rd Removing an expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Disconnect any cables connected to the expansion card Steps Hold the touch points and lift the expansion card riser from the riser connector on the system board Figure 57 Removing an expansion card riser 1A Installing an...

Page 70: ...n card from the expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable remove the air shroud 4 Remove the expansion card riser 5 If applicable disconnect the cables from the expansion card 70 Installing and removing system components ...

Page 71: ...er 2 Figure 61 Removing expansion card from riser 1 3 Install a filler bracket if you are not replacing the expansion card NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Installing and ...

Page 72: ...Figure 62 Installing filler bracket for riser 2 Figure 63 Installing filler bracket for riser 1 Next steps Install the expansion card riser 72 Installing and removing system components ...

Page 73: ... the expansion card riser Steps 1 Open the PCIe card holder latch 2 If installed remove the filler bracket NOTE Store the filler bracket for future use Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the sy...

Page 74: ... edge connector with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card latch Figure 66 Installing expansion card into riser 2 74 Installing and removing system components ...

Page 75: ...ed in the documentation for the card Internal PERC riser Removing the internal PERC riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud Steps 1 Open the cable guiding latch for easy access 2 Lower the plunger 3 Press the cable connector and disconnect the PERC cable from the back...

Page 76: ... Disconnecting the cable from internal PERC card Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system on page 26 3 Install the internal PERC card Installing the internal PERC riser Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1 Connect the cable to the internal PERC card 76 Installing and removing system components ...

Page 77: ...e Figure 71 Installing internal PERC riser 5 Connect the cables to the backplane and then route the cables to the cable guiding latch to close the latch Next steps 1 Install the air shroud 2 Follow the procedure listed in After working inside your system on page 26 Removing the PERC card from the internal PERC riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follo...

Page 78: ...stall the PERC card into the internal PERC riser 2 Replace the air shroud 3 Follow the procedure listed in After working inside your system Installing PERC card into the internal PERC riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions Steps 1 Insert the PERC card into the internal PERC riser and push the card in 2 Using a Phillips 2 screwdriver replace the screw to se...

Page 79: ...Flash module Installing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety instructions on page 25 2 Remove the air shroud 3 Remove the BOSS card NOTE The procedure to remove the BOSS card is similar to the removing an expansion card Steps 1 Connect the M 2 SSD module to the connector on the BOSS card 2 Place the retention strap on the M 2 SSD module and tighten the s...

Page 80: ...low the safety guidelines listed in Safety instructions on page 25 2 Follow the procedure listed in Before working inside your system on page 26 3 Remove the air shroud 4 Remove the BOSS card NOTE The procedure to remove the BOSS card is similar to the removing an expansion card Steps 1 Loosen the screw and lift the retention strap that secures the M 2 SSD module on the BOSS card 2 Lift the M 2 SS...

Page 81: ...n Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Locate the MicroSD card slot on the vFlash IDSDM module and press the card to partially release it from the slot To locate IDSDM vFlash module see the System board jumpers and connectors section 2 Hold the MicroSD card and remove it from the slot Installing and removing system components 81 ...

Page 82: ...rnal SD Card Port is enabled in System Setup NOTE If reinstalling ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal Steps 1 Locate the MicroSD card connector on the IDSDM vFlash module Orient the MicroSD card appropriately and insert the contact pin end of the card into the slot To locate IDSDM vFlash see the System board j...

Page 83: ...e procedure listed in Before working inside your system 3 If you are replacing the IDSDM vFlash card remove the MicroSD cards NOTE Temporarily label each MicroSD card with its corresponding slot number after removal Steps 1 Locate the IDSDM vFlash connector on the system board To locate IDSDM vFlash connector see the System board jumpers and connectors section 2 Holding the pull tab lift the IDSDM...

Page 84: ...h card Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1 Locate the IDSDM vFlash connector on the system board To locate IDSDM vFlash connector see the Jumpers and connectors on page 113 section 2 Align the IDSDM vFlash card with the connector on the system board 3 Push the IDSDM vFlash card until it is firmly seated on the system board 84 Installing and removing sys...

Page 85: ... procedure listed in Before working inside your system on page 26 3 If installed remove the risers Steps 1 Using a Phillips 2 screwdriver loosen the screws that secure the LOM riser card to the system board 2 Release the two blue side plastic snaps holding the LOM riser card 3 Hold the LOM riser card by the edges on either side and lift to remove it from the connector on the system board 4 Slide t...

Page 86: ... riser card with the slot on the system 2 Press the LOM riser card until the card is firmly seated on the system board connector and the two blue plastic snap hold the LOM riser card in place 3 Using a Phillips 2 screwdriver replace the screws to secure the LOM riser card to the system board Figure 81 Installing LOM riser card Next steps 1 If removed install the risers 86 Installing and removing s...

Page 87: ... backplane 2 5 inch x8 SAS SATA or Nearline SAS drives Figure 82 4 x 3 5 backplane 1 release tab 2 SAS_A connector on the backplane 3 backplane power cable connector 4 power connector Figure 83 8 x 2 5 inch backplane 1 release tab 2 SATA_A cable connector 3 backplane signal cable connector 4 backplane 5 SATA_B cable connector 6 backplane power cable connector Figure 84 10 x 2 5 backplane 1 release...

Page 88: ...ety instructions NOTE The procedure to install the backplane is similar for all backplane configurations Steps 1 Align the slots on the backplane with the hooks on the system 2 Lower the hard drive backplane until the blue release tabs snap into place 3 If your backplane has an expander board then tighten the captive screws to secure the expander board to the system Figure 86 Installing the hard d...

Page 89: ... similar for all backplane configurations 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the air shroud 4 Remove the backplane cover 5 Remove all hard drives from the hard drive slot 6 Disconnect all the cables from the backplane Steps 1 Press the blue release tabs and lift the backplane to disengage the back...

Page 90: ...RC 1 backplane 2 backplane expander 3 backplane power cable 4 backplane signal cable 5 backplane expander signal cable 6 cable routing clip 7 power interposer board 8 internal riser 9 system board 10 SAS cable BP SAS_B to internal riser 11 SAS cable BP SAS_A to internal riser 90 Installing and removing system components ...

Page 91: ...lane expander signal cable 6 cable routing clip 7 power interposer board 8 expansion card riser 9 system board 10 internal riser 11 SAS cable BP SAS_B to expansion card riser 12 SAS cable BP SAS_A to expansion card riser 13 NVMe cable connector BP PCIe to internal riser 14 NVMe cable connector BP PCIe to MB Installing and removing system components 91 ...

Page 92: ...ctor to internal riser 4 SAS cable SAS_A connector to internal riser 5 backplane signal cable 6 cable routing clip 7 power interposer board 8 internal riser 9 system board Figure 91 Cable routing 8 x 2 5 hard drive backplane with onboard SATA 1 hard drive backplane 2 backplane power cable 92 Installing and removing system components ...

Page 93: ... 7 power interposer board 8 system board Figure 92 Cable routing 4 x 3 5 hard drive backplane with PERC 1 hard drive backplane 2 backplane signal cable 3 cable routing clip 4 SAS cable BP SAS_A to PERC 5 backplane power cable 6 power supply unit 7 system board Installing and removing system components 93 ...

Page 94: ...y with the same or equivalent type recommended by the manufacturer For more information see the safety information that shipped with your system 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If applicable disconnect the power or data cables from expansion card s Steps 1 Locate the battery socket For more informatio...

Page 95: ...tem Setup Optional internal USB memory key NOTE To locate the internal USB port on the system board see the System board jumpers and connectors section Replacing the optional internal USB memory key Prerequisites CAUTION To avoid interference with other components in the server the maximum permissible dimensions of the USB memory key are 15 9 mm wide x 57 15 mm long x 7 9 mm high 1 Follow the safe...

Page 96: ...system and drive Route these cables properly when you replace them to prevent them from being pinched or crimped Steps 1 Press the release tab to release the optical drive 2 Slide the optical drive out of the system until it is out of the optical drive slot 3 If you are not adding a new optical drive install the optical drive blank The procedure to install the optical drive blank is the same as th...

Page 97: ...identical PSUs are installed power supply redundancy 1 1 with redundancy or 2 0 without redundancy is configured in system BIOS In redundant mode power is supplied to the system equally from both PSUs when Hot Spare is disabled When Hot Spare is enabled one of the PSUs is put into the sleep mode when system utilization is low in order to maximize efficiency NOTE If two PSUs are used they must be o...

Page 98: ...ext steps Follow the procedure listed in After working inside your system Removing a power supply unit Prerequisites CAUTION The system needs one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in Safety instructions 2 Disconnect the power cable from the power source...

Page 99: ...l the PSU Installing a power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 For systems that support redundant PSU ensure that both the PSUs are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the PSU label Steps Slide the PSU into the system until the PSU is fully seated and the release lat...

Page 100: ... not occur until discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly Removing a non redundant cabled AC power supply unit Prerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system ...

Page 101: ...t PSU 2 Slide the new PSU into the PSU cage until the PSU is fully seated 3 Using a Phillips 2 screwdriver replace the screw to secure the PSU to the system Figure 103 Installing a non redundant cabled AC PSU Next steps 1 Connect the PSU cables to the connectors on the system board 2 If applicable install the expansion card riser 3 Install the air shroud 4 Follow the procedure listed in After work...

Page 102: ...r remove the two screws securing the Power Interposer Board PIB to the system 2 Lift the board and slide it out at an angle to disengage the guide pins on the board Figure 104 Removing power interposer board 3 Lift the board away for the system Next steps 1 Install the power interposer board Installing power interposer board Prerequisites Follow the safety guidelines listed in Safety instructions ...

Page 103: ...ure listed in Before working inside your system on page 26 3 Remove the air shroud 4 Remove the internal PERC riser Steps 1 Disconnect the control panel cable from the system board connector NOTE Ensure that you note the routing of the cables as you remove them from the system board You must route the cables properly when you replace them to prevent the cables from being pinched or crimped 2 Using...

Page 104: ...ng the left control panel Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1 Route the control panel cable through the side wall of the system 2 Align the left control panel assembly with the control panel slot on the system and place the assembly in the slot on the system 3 Connect the control panel cable to the system board connector 4 Using Phillips 1 screwdriver i...

Page 105: ... on page 26 3 Remove the internal PERC riser Steps 1 Lift the cable latch and disconnect the control panel cable from the connector on the system board NOTE Ensure that you note the routing of the cables as you remove them from the system board You must route the cables properly when you replace them to prevent the cables from being pinched or crimped 2 Using a Phillips 1 screwdriver remove the sc...

Page 106: ...ute the control panel cable through the side wall of the system 2 Align the right control panel with the control panel slot on the system and place the assembly in the slot on the system 3 Connect the control panel cable to the connector on the system board and lower the cable latch to secure the cable in place 4 Using a Phillips 1 screwdriver install the screws that secure the cable cover to the ...

Page 107: ... on another system board 1 Follow the safety guidelines listed in Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following a Air shroud b All expansion cards and risers c Internal PERC riser d IDSDM vFlash module card e Internal USB key if installed f Processors and heat sink modules g Memory modules h LOM riser card Steps 1 Disconnect all cable...

Page 108: ...holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Holding the system board holder align the connector on the system board with the slots on the back of the chassis and place the system board in place 3 Using a Phillips 2 screwdriver replace the screws that secure the system board ...

Page 109: ...ature section b If the Service Tag is not backed up in the backup flash device enter the Service Tag manually For more information see the Restoring the Service Tag by using the Easy Restore feature section c Update the BIOS and iDRAC versions d Re enable the Trusted Platform Module TPM For more information see the Upgrading the Trusted Platform Module section 5 Import your new or existing iDRAC E...

Page 110: ...1 Power on the system 2 To enter the System Setup press F2 3 Click Service Tag Settings 4 Enter the service tag NOTE You can enter the service tag only when the Service Tag field is empty Ensure that you enter the correct service tag Once the service tag is entered it cannot be updated or changed 5 Click OK Entering the system Service Tag by using System Setup If Easy Restore fails to restore the ...

Page 111: ... data on your hard drives CAUTION Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding the removed TPM cannot be reinstalled or installed on another system board Removing the TPM Steps 1 Locate the TPM connector on the system board 2 Press to hold the module down a...

Page 112: ... TXT users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Setup again 8 On the System Setup Main Menu screen click System BIOS Sy...

Page 113: ...in the system Jumpers on the system board help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board jumpers and connectors System board jumper settings Disabling forgotten password System board jumpers and connectors Figure 115 System board jumpers and connectors 4 Jumpers and connectors 113 ...

Page 114: ...ATA C connector 16 PCIE_G3_X8 CPU1 Internal PERC controller connector 17 J_REAR_BP_PWR1 Rear backplane power connector 18 J_FRONT_VIDEO VGA connector 19 INT_USB_3 0 USB connector 20 NVRAM_CLR Clear NVRAM 21 PWRD_EN Reset BIOS password 22 SLOT5 PCIe slot 5 23 SLOT4 PCIe slot 4 24 SLOT3 PCIe slot 3 25 J_TPM_MODULE TPM module connector 26 J_BP_SIG0 Backplane signal connector 27 J_MEZZ_A1 LOM riser ca...

Page 115: ...ve the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and or setup password you must move the jumper back to pins 2 and 4 NOTE If you assign a new system and or setup password with the jumper on pins 4 and 6 the...

Page 116: ...on about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arrow and down arrow keys to select S...

Page 117: ...l detected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded System diagnostics 117 ...

Page 118: ...ter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b Enter your syst...

Page 119: ...you can receive the following benefits Automated issue detection SupportAssist monitors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state i...

Page 120: ... Guide included with your rack solution For information about setting up your system see the Getting Started Guide document that is shipped with your system www dell com poweredgemanuals Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information ...

Page 121: ...Essentials see the Dell OpenManage Essentials User s Guide www dell com openmanagemanuals OpenManage Essentials For information about installing using and troubleshooting Dell OpenManage Enterprise see the Dell OpenManage Enterprise User s Guide www dell com openmanagemanuals OpenManage Enterprise For information about installing and using Dell SupportAssist see the Dell EMC SupportAssist Enterpri...

Page 122: ...ued Task Document Location components see the Error Code Lookup Troubleshooting your system For information about identifying and troubleshooting the PowerEdge server issues see the Server Troubleshooting Guide www dell com poweredgemanuals 122 Documentation resources ...

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