Dell Alienware M17x - GAMING LATTOP Product Manual Download

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IENWARE

M17x MO

ILE MANUAL

Summary of Contents for Alienware M17x - GAMING LATTOP

Page 1: ...ALIENWARE M17x MOBILE MANUAL ...

Page 2: ...the U S and other countries AMD is a trademark of Advanced Micro Devices Inc Blu ray Disc is a trademark of the Blu ray Disc Association Bluetooth is a registered trademark owned by Bluetooth SIG Inc Computrace and Absolute are registered trademarks of Absolute Software Corporation Other trademarks and trade names may be used in this manual to refer to either the entities claiming the marks and na...

Page 3: ...B Devices 23 Connecting FireWire IEEE 1394 Devices 23 CHAPTER 4 USING YOUR NOTEBOOK 24 Alienware Command Center 24 Stealth Mode 25 Using Removable Media and Cards 25 Using the Optical Drive 25 Using the Integrated Webcam 25 Using the Wireless Control 25 Working With RAID 26 Configuring the BIOS 27 CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS 32 Before You Begin 33 Upgrading Replacing ...

Page 4: ...PRECAUTIONS 58 APPENDIX B DETAILED SAFETY ENVIRONMENTAL AND REGULATORY INFORMATION 60 APPENDIX C WARRANTY AND SUPPORT INFORMATION 74 APPENDIX D DELL SOFTWARE LICENSE AGREEMENT 88 APPENDIX E CONTACTING ALIENWARE 90 APPENDIX F IMPORTANT INFORMATION 91 ...

Page 5: ...hine meets or exceeds our very demanding criteria We have tested your machine extensively in order to ensure that you enjoy the highest levels of performance In addition to a standard burn in period your system has been evaluated using real world tools such as synthetic performance benchmarks We invite you to share your experience with your new high performance mobile with us so please do not hesi...

Page 6: ...port will not be honored Before setting up your notebook or components please refer to the included invoice to verify that all items ordered are present Report any missing components to customer service within 5 days of receiving the shipment Anything reported missing after the first 5 days of receiving a shipment will not be honored Some of the most common items to check for include Notebook and ...

Page 7: ...g answers and solutions The media included with your notebook is referenced in some sections of the documentation and may be needed to complete certain tasks As always our Technical Support staff is available to assist you Location and Positioning of Your Notebook WARNING Do not place the notebook near or over a radiator or heating vent If all or parts of your notebook are placed in a cabinet ensu...

Page 8: ...ecting to the Internet If you do not set up your Internet connection during the Vista Setup Click 1 Start Windows Vista logo Control Panel Network and Internet Click 2 Connect to the Internet Follow the instructions on the screen 3 For more help and information about creating a new Internet connection click Start Windows Vista logo Help and Support and perform a search for Internet connection Conn...

Page 9: ... YOUR NOTEBOOK This chapter provides information about your new notebook to familiarize you with its various features and get you up and running quickly CHAPTER 2 GETTING TO KNOW YOUR NOTEBOOK CHAPTER 2 GETTING TO KNOW YOUR NOTEBOOK ...

Page 10: ...m 9 front of the notebook 4 right digital array microphone 10 palm rest 5 edge to edge LCD with integrated webcam and digital array microphone 11 left side of the notebook 6 back of the notebook 12 keyboard Examining Your Notebook Before you start using your notebook you need to get acquainted with your notebook s main features and interfaces 2 3 5 4 1 6 8 7 9 11 12 10 ...

Page 11: ...011 011 CHAPTER 2 GETTING TO KNOW YOUR NOTEBOOK Back View Features 1 1 AC adapter connector Front View Features 1 2 3 1 left speaker 3 right speaker 2 consumer IR underneath ...

Page 12: ...subwoofer Audio Out connector headphone jack Orange 3 media card slot 7 rear surround left and right Audio Out connector Black 4 USB connectors 2 8 Audio In connector microphone jack Left View Features 1 2 3 4 5 6 7 8 1 kensington lock 5 RJ45 LAN connector 2 VGA connector 6 USB connectors 2 3 HDMI Out connector 7 USB eSATA combo connector with USB PowerShare feature 4 DisplayPort connector 8 IEEE ...

Page 13: ...K Top View Features 1 2 3 6 7 4 5 1 power button 5 keyboard 2 touch controls 9 6 status LEDs 3 3 touch pad buttons on rocker 2 7 hinge cover 4 touch pad Bottom View Features 1 2 3 4 1 compartment door 3 battery meter 2 battery latch 4 battery pack ...

Page 14: ...r of the hinge cover For the exact location please refer to the Top View Features diagram on page 13 The color of the AlienHead rim indicates the power status The color indicating the power status can be changed through the AlienFX software On AC adapter Blue or custom AC color The battery is fully charged Blue or custom AC color fading into Amber or custom battery color The notebook is powered of...

Page 15: ...crease volume Function Keys NOTE Depending on the configuration of the notebook you have purchased some of the function keys may have no function The Fn key is located near the bottom left corner of the keyboard This key is used together with other keys to activate certain pre defined functions To activate these functions press and hold down the Fn key along with the key described below FI Suspend...

Page 16: ... graphics may require a reboot depending on your system configuration and the operating system When in integrated binary graphics mode your discrete graphics card s and their coolingfansareturnedofftosavepower Theuseofexternaldisplay devices is not supported in the integrated binary graphics mode F9 Webcam on off Press Fn F9 to switch off or switch on the webcam module F10 Microsoft Mobility Cente...

Page 17: ...lled in the notebook Connect the AC adapter to the notebook and to an electrical outlet The power button LED is available to reflect the power and battery status For details on the power button LED refer to Power Button on page 14 When the notebook is OFF a depleted Li ion battery will take three hours to recharge Removing and Replacing the Battery Pack This battery pack can easily be removed and ...

Page 18: ...ery and its environmental temperature remain within 15 25 C 59 77 F The more the temperature deviates from this range during recharging the less chance there is for the battery to be fully charged In order to recharge the pack to its full capacity users are requested to cool down the unit by unplugging the AC adapter Wait until it is cooled down Then plug in the AC adapter to start recharging agai...

Page 19: ...ecific settings 4 click Change plan settings beneath the selected power plan Reducing Power Consumption Although your notebook together with the operating system is capable of power conservation there are measures you can take to reduce the power consumption Use the AC power whenever possible Lower the intensity of the LCD backlight A very bright screen translates to higher power usage Use Fn F7 t...

Page 20: ... 3 CONNECTING DEVICES This section provides information about connecting optional devices to your notebook to enhance your audio visual and digital experience CHAPTER 3 CONNECTING DEVICES CHAPTER 3 CONNECTING DEVICES ...

Page 21: ...splayPort HDMI or VGA 3 connector on your Alienware notebook Connect the other end of the cable to the same connector on your display 4 If you are using a DisplayPort to DVI adapter first connect this adapter to 5 the DisplayPort connector on your Alienware notebook and then connect a DVI cable to the DVI connector on the adapter and tighten the thumb screws Connect the other end of the DVI cable ...

Page 22: ...connectors and one audio in connector The audio out connectors deliver quality sound and support 5 1 surround audio You can connect the audio input connector from a home stereo or speaker system for a heightened gaming and media experience 1 2 3 4 1 front speakers left and right Audio Out connector headphone jack Green 3 rear surround left and right Audio Out connector Black 2 center speaker and s...

Page 23: ...ecting FireWire IEEE 1394 Devices Plug the FireWire device into the FireWire connector on your notebook Windows Vista will detect the device and attempt to install the appropriate driver automatically In some cases Windows may require a driver This driver is located on the software CD that is included with the device For further information please refer to your device s documentation Connecting Pr...

Page 24: ...tly into the Command Center allowing you to build a library of system management optimization and customization tools You can access Alienware Command Center by gently touching the touch control located near the top of the keyboard The control will illuminate temporarily to confirm your selection For the exact location of the control refer to the Top View Features diagram on page 13 CHAPTER 4 USIN...

Page 25: ... the blank card make sure that the arrow on the card is on the top Inserting the blank card upside down may cause damage to your notebook Using the Optical Drive Your notebook has a slot load optical drive Depending on the configuration ordered your notebook is configured with one or more of the following drive types These logos are used to indicate each drive s respective capabilities and media c...

Page 26: ...hysical drive s to create a large virtual drive This allows one of the drives to read data while the other drive is searching for and reading the next block RAID 0 uses the full storage capacities of both drives For example two 2 GB hard drives combine to provide 4 GB of hard drive space on which to store data NOTE In a RAID 0 configuration the size of the configuration is equal to the size of the...

Page 27: ...ing press F2 immediately to access the BIOS 2 Setup Utility If an error occurs during POST Power On Self Test you may also enter the BIOS Setup Utility by pressing F2 when prompted NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your notebook and try again NOTE Keyboard failure may result when a key on the ...

Page 28: ...ed Advanced Menu Summary Screen Allows you to enable or disable the diagnostic screen during boot QuickBoot Mode Allows you to enable or disable the quick boot mode by which the system can skip certain tests while booting This option will decrease the time needed to boot the system Intel Virtualization Technology Allows you to enable or disable the virtualization technology This option specifies w...

Page 29: ...use a power adapter that has too little capacity for your configuration Over Clocking Displays the sub menu with more information and options See the Over Clocking Sub Menu table for details Graphics Setting Displays the sub menu with more information and options See the Graphics Settings Sub Menu table for details Over Clocking Sub Menu CPU Frequency Displays the frequency of the processor CPU Mu...

Page 30: ...label on the bottom of your system This label also includes the Express Service Code The first character of the tag can be a number or any letter from A Z The remaining characters can be a number or any letter from A Z except for the vowels A E I O and U Asset Tag Displays the asset tag Graphics Settings Sub Menu Hybrid Graphics AllowsyoutoenableordisabletheHybridGraphics feature Hybrid Graphics i...

Page 31: ...he BIOS module interface of the optional Computrace Service from Absolute Software The Computrace agent from Absolute Software is a service solution designed to help track assets and provide recovery services in the event the computer is lost or stolen The Computrace agent communicates with the Absolute software Monitoring Server at programmed intervals to provide the tracking service By activatin...

Page 32: ...n purchase components for your notebook at www dell com or www alienware com NOTE Refer to the Alienware Service Manual at the Dell support website support dell comforinstallationinstructionsofallserviceablecomponents Parts purchased from Dell and Alienware will ship with specific replacement instructions CHAPTER 5 INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS CHAPTER 5 INSTALLING ADDITIONAL OR ...

Page 33: ...otebook Use the following safety guidelines to help protect your notebook from potential damage and to help to ensure your own personal safety WARNING Beforeworkinginsideyournotebook readthesafetyinformation GENERAL AND ELECTRICAL SAFETY PRECAUTIONS on page 58 and DETAILED SAFETY ENVIRONMENTAL AND REGULATORY INFORMATION on page60 Foradditionalsafetybestpracticesinformation seetheRegulatory Complia...

Page 34: ...tched Turn off your notebook for details refer to Turning Off Your Notebook on 2 page 33 If the notebook is connected to a docking device docked undock it See the 3 documentation that came with your docking device for instructions CAUTION To disconnect a network cable first unplug the cable from your notebook and then unplug the cable from the network device Disconnect all telephone or network cab...

Page 35: ...the memory module s Follow the instructions in Before You Begin on page 1 33 Loosen the two captive screws and remove the compartment door 2 1 2 3 1 compartment door 3 front of the notebook 2 captive screws 2 Loosen the captive screw and remove the memory module door 3 2 3 1 1 front of the notebook 3 captive screw 2 memory module door ...

Page 36: ...art the lower memory module 6 connector s spring locks until the module pops up Remove the lower memory module 7 1 2 4 3 5 1 memory module connector 4 spring locks 2 2 tab 5 memory module 3 notch To replace the memory modules perform the removal steps in reverse order While inserting the memory module into the connector align the notch on the memory module to the tab on the connector NOTE If the m...

Page 37: ...d drive in the socket indicated by the HDD0 designation If two hard drives are being installed place the primary hard drive in the socket indicated by the HDD0 designation and the secondary hard drive in the socket indicated by the HDD1 designation Below are the three major scenarios One Windows bootable hard drive The hard drive should be placed in the primary hard drive socket HDD0 One Windows b...

Page 38: ...ds the back using the pull tab and 4 lift it out 1 2 3 Primary Hard Drive HDD0 1 primary hard drive HDD0 3 captive screws 4 2 pull tab Loosen the four captive screws on the secondary hard drive HDD1 5 Using the pull tab lift the secondary hard drive HDD1 out of the computer 6 base 1 2 3 Secondary Hard Drive HDD1 1 captive screws 4 3 secondary hard drive HDD1 2 pull tab ...

Page 39: ...ard drives 7 Slide the hard drives out of the respective brackets 8 1 2 3 1 hard drive 3 screws 4 2 hard drive bracket Remove the interposer from the secondary hard drive HDD1 9 1 2 Secondary Hard Drive HDD1 1 interposer 2 secondary hard drive HDD1 To replace the hard drives perform the removal steps in reverse order ...

Page 40: ...e that your system is not in Hibernate or Standby mode by pressing the power button for less than 4 seconds The power status LED will fade from blue to black while in Standby mode in Hibernate mode it will be off Brightness Check and adjust the brightness of the LCD screen by pressing the key combinations Fn F4 or Fn F5 Display Choice Press the key combination Fn F6 to make sure the notebook is no...

Page 41: ...and software safe Do not forget to note the serial numbers if you are storing them outside of their original cases e g in a CD wallet Run maintenance programs as often as you can You may schedule these programs to run at times when you are not using your computer You can use those provided with your operating system or buy more powerful dedicated programs to do so Write down your passwords and kee...

Page 42: ...ntinue to the next test press y to retest the component that failed press r If failures are detected during the Pre boot System Assessment write down the error code s and contact Alienware for details refer to CONTACTING ALIENWARE on page 90 If the Pre boot System Assessment completes successfully you receive the message Do you want to run the remaining memory tests This will take about 30 minutes...

Page 43: ...ons exactly as they appear and follow the instructions on the screen After all tests have completed close the test window to return to the 7 Alienware Diagnostics Main Menu Remove your Support CD DVD then close the 8 Main Menu window to exit the Alienware Diagnostics and restart the computer Alienware Diagnostics If you experience a problem with your Alienware notebook run the Alienware Diagnostic...

Page 44: ...com regulatory_compliance CAUTION Follow the instructions in Before You Begin on page 33 before working inside your notebook Shut down your computer unplug the power cord and open your computer 7 Make sure that the cables are properly connected to the drive and the IDE connector on your motherboard or controller card An audio CD does not produce sound Check to see if the audio CD is properly inser...

Page 45: ...come screen click 2 Next Follow the instructions on the screen System The computer fails the POST The computer POST Power On Self Test tests the computer insuring that it meets the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process If the computer passes the POST the computer will continue to start normally However if the compu...

Page 46: ...r computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Back up your files immediately Use a virus scanning program to check t...

Page 47: ...orrect seating and orientation Reseat the 1 memory modules if applicable Computers using a dual channel memory configuration require that memory 2 modules be installed in pairs If you require assistance please contact Alienware Technical Support for details refer to CONTACTING ALIENWARE on page 90 Internet Cannot browse the Internet Error Unable to locate host Check that you are connected to the I...

Page 48: ...NWARE on page 90 Monitor If the display is blank NOTE If you are using a program that requires a higher resolution than your computer supports it is recommended that you attach an external monitor to your computer Check the battery If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and then turn on ...

Page 49: ...d that the computer is properly connected to the surge protector or UPS Printer The printer will not turn on Check that the power cord is properly connected to a wall outlet 1 Check that the wall outlet is working properly by testing it with another device 2 such as a radio or lamp that you know works If the wall outlet is not working please contact an electrician or your power company for further...

Page 50: ...your screen Ensure that the volume is turned up and that the sound is not muted Disconnect headphones from the headphone connector Soundfromthespeakersisautomaticallydisabledwhenheadphonesareconnected to the headphone connector Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device such as a lamp Reinstall the audio driver Run the Vista or PSA Dia...

Page 51: ...ting system installation media Support CD DVD Contains drivers for your computer You can also download the latest drivers and software for your computer from support dell com Optional AlienRespawn v2 0 disc if ordered Contains the AlienRespawn recovery image CHAPTER 7 SYSTEM RECOVERY CHAPTER 7 SYSTEM RECOVERY ...

Page 52: ... now boot into the AlienRespawn v2 0 environment If this 4 is the first time you have run AlienRespawn v2 0 you must accept the license agreement before proceeding Recovery Options NOTE Back up all data before initiating a system recovery Backup functionality is included in AlienRespawn v2 0 but as a precaution it would be better to backup critical files onto an external media before initiating re...

Page 53: ...spawn Password Protection then click Apply When password protection is enabled you will be prompted to enter the 6 password after pressing F10 to run AlienRespawn v2 0 as described in Using AlienRespawn v2 0 on page 52 Advanced Recovery This method will completely reformat your hard drive and return your computer to its original factory configuration resolving all software configuration issues Thi...

Page 54: ...sc into your optical drive Main drive 1 Power on your computer if the system is currently in Windows restart 2 Your computer will automatically boot into AlienRespawn v2 0 environment 3 If no recovery partition is detected on your system AlienRespawn v2 0 will proceed directly to the Complete Recovery option restoring your system to its factory shipped state If an existing AlienRespawn v2 0 recove...

Page 55: ...055 055 CHAPTER 8 BASIC SPECIFICATIONS This chapter provides the basic specifications of your notebook CHAPTER 8 BASIC SPECIFICATIONS CHAPTER 8 BASIC SPECIFICATIONS ...

Page 56: ...ry Connectors two internally accessible DDR3 SODIMM sockets Capacities 2 GB to 8 GB Memory types 1067 MHz 1333 MHz dual channel configurations Memory configurations possible 2 GB 3 GB 4 GB 6 GB and 8 GB Ports and Connectors IEEE 1394a 4 pin serial connector Network adapter RJ 45 connector 10 100 1000 USB four 4 pin USB 2 0 compliant connectors eSATA one 11 pin eSATA USB combo connector VGA 15 hole...

Page 57: ...re Graphics Display Type 24 bit color Dual bulb CCFL panels 17 0 inch WXGA 1440 x 900 17 0 inch WUXGA 1920 x 1200 TrueLife Keyboard backlit Layouts U S and Canada Europe Japan Camera Pixel 2 0 megapixel Battery Type 9 cell smart lithium ion 86 Whr Depth 52 3 mm 2 06 inches Height 41 54 mm 1 63 inches Width 292 7 mm 11 52 inches Weight 0 52 kg 1 14 lbs Voltage 11 1 VDC Operating time 2 5 hour batte...

Page 58: ...he warranty Electrical Shock If you do not open up your system unit there is nothing to worry about Your computer system protects itself against most irregularities in the power source APPENDIX A GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Computer Setup Read all instructions marked on the product and in the documentation before 1 operating your computer Retain all safety and operating instructions ...

Page 59: ...lug is damaged Your computer has had liquid spilled into it Your computer was dropped or the case was damaged Normal operation of the computer does not occur when the operating instructions are followed Replacement Components or Accessories It is only advised to use replacement parts or accessories recommended by Alienware ...

Page 60: ...90 or an authorized dealer or service center for retail purchases APPENDIX B DETAILED SAFETY ENVIRONMENTAL AND REGULATORY INFORMATION General Safety Information Use the following safety guidelines to help ensure your own personal safety and to help protect your equipment and working environment from potential damage You can find additional Safety Best Practices information on the Regulatory Compli...

Page 61: ... equipment s internal electronic components by touching a metal grounded object such as an unpainted metal surface on your computer s I O panel In addition as you work inside the equipment periodically discharge any static charge your body may have accumulated General Power Safety Observe the following guidelines when connecting your equipment to a power source Check the voltage rating before you ...

Page 62: ...ted to the product be sure that the antenna system is grounded in order to provide protection against voltage surges and built up static charges Consult with your local electrical codes for information regarding proper grounding of the mast and supporting structure grounding of the lead in wire to the antenna discharge unit size of grounding conductors location of the antenna discharge unit connec...

Page 63: ...honesoutputvoltage andthereforethesoundpressure level The use of factors influencing the earphones or headphones output other than those specified by the manufacturer e g operating system equalizer software firmware driver etc may increase the earphones or headphones output voltage and therefore the sound pressure level The use of earphones or headphones other than those specified by the manufactu...

Page 64: ... a lithium ion or a nickel metal hydride battery and a reserve battery Desktop computers use a a lithium coin cell battery For instructions about replacing the battery in your computer see your notebook documentation The reserve battery is a long life battery and it is very possible that you will never need to replace it However should you need to replace it the procedure must be performed by an a...

Page 65: ...rol laws and regulations of the United States U S and may also be subject to the customs and export laws and regulationsofthecountryinwhichthe Productsare manufacturedand orreceived Customer agrees to abide by those laws and regulations Further under U S law the Products may not be sold leased or otherwise transferred to restricted end users or to restricted countries In addition the Products may ...

Page 66: ...5 03 for supply to public of RLAN access to networks and telecom services Restriktioner af brugsinformation For produkter med trådløs LAN 802 11 grænseflade Produkteridennekategoriermarkeretmedinkluderingenafidentifikationssymbolet for Klasse 2 udråbstegn i en cirkel sammen med CE markeringen på produktets forordningsetiket eller på 802 11 plug in kortet eksempel vist nedenfor BEMÆRK Nummeret for ...

Page 67: ... 2 400 2 4835 GHz kanalen 1 13 toegestaan voor gebruik binnenshuis 2 400 2 454 GHz kanalen 1 7 toegestaan voor gebruik buitenshuis Voor Guyana en Réunion 2 400 2 4835 GHz kanalen 1 13 toegestaan voor gebruik binnenshuis 2 420 2 4835 GHz kanalen 5 13 toegestaan voor gebruik buitenshuis Voor alle Franse gebiedsdelen Alleen 5 15 5 35 GHz toegestaan voor 802 11a Italië Er is een algemene toestemming a...

Page 68: ...n usage intérieur dans les deux cas pour une utilisation par des particuliers D M 28 5 03 pour permettre au public un accès RLAN à des réseaux et services de télécommunications Informazioni sulle limitazioni all uso Per prodotti con interfacce wireless LAN 802 11 I prodotti che rientrano in questa categoria vengono indicati con l inserimento del simbolo identificativo della Classe 2 un punto escla...

Page 69: ...ормативной информацией или на встраиваемой плате 802 11 Пример Italia In Italia è necessaria un autorizzazione generale per l uso esterno L uso delle presenti apparecchiature è regolato da D Lgs 1 8 2003 n 259 articolo 104 attività soggetta ad autorizzazione generale per l uso esterno e articolo 105 uso libero per l uso interno in entrambi i casi per uso privato D M 28 5 03 per fornitura al pubbli...

Page 70: ...rios franceses Solamente 5 15 5 35 GHz autorizados para 802 11a ПРИМЕЧАНИЕ Номер уполномоченного органа указанный как NBnr присутствует только в случае необходимости а также не имеет какое либо влияние на ограничения по использованию вне зависимости от их наличия Франция Для материковой части Франции 2 400 2 4835 ГГц Каналы 1 13 одобренные для использования в помещениях 2 400 2 454 ГГц Каналы 1 7 ...

Page 71: ...a uso privado D M 28 5 03 para acceso RLAN de suministro a público a redes y servicios telecom Other Country Specific Information European Union Abbreviated R TTE Directive 1999 5 EC Compliance Statement Hereby AlienwareInc declaresthatallCEMarkedAlienwareproductsincorporating Radio and Telecoms Terminal Equipment functionality are in compliance with the essential requirements and other relevant p...

Page 72: ...C systemet Unngå eventuelle farer ved å foreta inngangstilkobling for antenne kabel fra TV forsterkerkortet til et kabelfordelingssystem gjennom en galvanisk isolator følger ikke med alle datamaskiner Sverige Allmän elsäkerhet Om produkten levereras med en 3 polig strömsladd får den endast anslutas till ett jordat eluttag Säkerhet för TV antenner VARNING Om en galvanisk isolator medföljer datorn m...

Page 73: ...073 073 APPENDIX B DETAILED SAFETY ENVIRONMENTAL AND REGULATORY INFORMATION 台灣公司聯絡詳細資料依照商品檢驗法案第 11 條條文 Dell 提供對於本文件所涉及產品在台灣地區認證機構的公司聯絡細節 Dell B V 台灣分公司台灣台北市大安區敦化南路二段 218 號 20 樓 ...

Page 74: ...voice aspx or by contacting your sales representative Payment Terms Orders Quotes Interest 2 Terms of payment are within Dell s sole discretion and unless otherwise agreed to by Dell payment must be received by Dell prior to Dell s acceptance of an order Payment for the products will be made by credit card wire transfer or some other prearranged payment method unless credit terms have been agreed ...

Page 75: ...idual component prices due to bundled or promotional pricing Changed or Discontinued Product 7 Dell s policy is one of ongoing update and revision Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in your online cart Dell will ship Product that has the functionality and performance of the Product ordered but changes between what is ship...

Page 76: ...NG PRESENT OR FUTURE AND INCLUDING STATUTORY COMMON LAW INTENTIONAL TORT AND EQUITABLE CLAIMS BETWEEN CUSTOMER AND DELL its agents employees principals successors assigns affiliates collectively for purposes of this paragraph Dell arising from or relating to this Agreement its interpretation or the breach termination or validity thereof the relationships which result from this Agreement including ...

Page 77: ...BRANDED PRODUCT FROM DELL DELL MAKES NO WARRANTIES FOR SERVICE SOFTWARE OR NON DELL BRANDED PRODUCT SERVICE MAINTENANCE OR SUPPORT SUCH PRODUCT SOFTWARE SERVICE MAINTENANCE OR SUPPORT IS PROVIDED BY DELL AS IS AND ANY THIRD PARTY WARRANTIES SERVICES MAINTENANCE AND SUPPORT ARE PROVIDED BY THE ORIGINAL MANUFACTURER OR SUPPLIER NOT BY DELL DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL...

Page 78: ...ll and or your third party service provider Parts used in repairing or servicing Product may be new equivalent to new or reconditioned Limitation of Liability DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE LOST PROFITS LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION O...

Page 79: ...ward of the arbitrator s shall be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction Dell will be responsible for paying any individual customer arbitration fees If any Customer prevails on any claim that affords the prevailing party attorneys fees or if there is a written agreement providing for fees the Arbitrator may award reasonable...

Page 80: ...ONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU How long does this limited hardware warranty last This limited hardware warranty lasts for the time period indicated on your packing slip invoice or receipt except for the following Dell branded hardware Portable computer batteries carry the lesser of either a 1 year limited hardware warranty or the length of the limite...

Page 81: ...ginal sales receipts from your purchase to receive any warranty service at a Best Buy store If we determine that the issue is not covered under this warranty we will notify you and inform you of service alternatives that are available to you on a fee basis NOTE Before you ship the product s to us make sure to back up the data on the hard drive s and any other storage device s in the product s Remo...

Page 82: ...care representative or call 1 800 624 9897 All requests to transfer ownership are at Dell s sole discretion All such transfers will be subject to the terms and conditions of the original service or limited hardware warranty agreement and Dell s terms and conditions of sale located at www dell com Dell cannot guarantee the authenticity of the products limited warranties service or support or the ac...

Page 83: ... media documentation and any other items that were included in your original shipment Ship the product at your expense and insure the shipment or accept the risk of loss or damage during shipment Upon receipt of your return Dell will issue a credit or a refund of the purchase price paid less shipping and handling and any applicable restocking fees NOTE Before you return the product to Dell make su...

Page 84: ... STATEMENT OR FOR SPECIAL INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR LOST SOFTWARE OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE SOME P...

Page 85: ...repaired or replacement products to you We will pay to ship the repaired or replaced products to you if you use an address in Canada Please note that we are unable to ship repaired or replaced products to you to an address outside of Canada If we determine that the issue is not covered under this warranty we will notify you and may inform you of service alternatives that are available to you on a ...

Page 86: ...located at www dell ca Dell cannot guarantee the authenticity of the products limited warranties service or support or the accuracy of the listings of products you purchase from a third party Dell Return Policy Canada Only Dellvaluesourrelationshipwithyou theenduser andoffersareturnpolicyformost products that you purchase directly from Dell Under this policy you may return to Dell within the appli...

Page 87: ...ata or damaged or lost removable media Dell and Alienware Software and Peripherals Canada Only Third Party Software and Peripherals Products Similar to other resellers of software and peripherals Dell does not warrant third party products Third party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only Third party manufacturer warra...

Page 88: ...ith all records reasonably related to your use of the Software The audit will be limited to verification of your compliance with the terms of this agreement The Software is protected by United States copyright laws and international treaties You may make one copy of the Software solely for backup or archival purposes or transfer it to a single hard disk provided you keep the original solely for ba...

Page 89: ...OWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE U S Government Restricted Rights The software and documentation are commercial items as that term is defined at 48 C F R 2 101 consisting of commercial computer software and co...

Page 90: ...ONTACTING ALIENWARE NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Because availability varies by country and product some services may not be available in your area To contact Dell for sales technical support or cus...

Page 91: ...COVERY OR SENDING YOUR NOTEBOOK IN FOR REPAIR OR UPGRADES PLEASE RETAIN ALL BOXES THAT WERE ORIGINALLY SHIPPED TO YOU IN CASE YOU NEED TO RETURN ANY MERCHANDISE PLEASE CONTACT OUR TECHNICAL SUPPORT DEPARTMENT AT 1 888 254 3625 WHEN UPGRADING ANY COMPONENTS ON YOUR NOTEBOOK WE FULLY DOCUMENT CUSTOMER UPGRADES FOR FUTURE SUPPORT PURPOSES ...

Page 92: ...Printed in China Printed on recycled paper ...

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