Defender 21000 Series User Manual Download

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21000 Series

4ch, 8ch DVR System

User Manual

Summary of Contents for 21000 Series

Page 1: ...1 21000 Series 4ch 8ch DVR System User Manual v2 ...

Page 2: ...ects in workmanship and materials This warranty is limited to the repair replacement or refund of the purchase price at DEFENDER s option 2 This warranty becomes void if the product shows evidence of having been misused mishandled or tampered with contrary to the applicable instruction manual 3 Routine cleaning normal cosmetic and mechanical wear and tear are not covered under the terms of this wa...

Page 3: ...efore never missing an event The IR illumination range is up to 150 ft in low light conditions Objects at or beyond this range may be partially or completely obscured depending on camera application Cameras are weather resistant they are not weatherproof Not intended for use in direct exposure to water rain or snow DEFENDER highly recommends the use of an non interruptible Power Supply UPS with su...

Page 4: ...WIRELESS CAMERA INSTALLATION 12 WIRELESS CAMERAS PAIRING 12 CONNECTING ADDITIONAL DEVICES 13 CONNECTING A USB MOUSE 13 CONNECTING A MONITOR 13 POWERING ON DVR 13 ACCESS THE MENU OR USE OF THE MOUSE 14 SCREEN VIEWING 14 FUNCTION TOOLBAR 15 MAIN MENU 15 LOCK 15 SPLIT SCREEN MODE 15 PTZ CAMERA 16 THE PTZ CAMERA CONTROLS 16 START CRUISE 16 ZOOM 17 RECORD SEARCH 17 START STOP RECORD 17 START STOP ROTAT...

Page 5: ... PACK DURATION 23 PRERECORD 23 SCHEDULE TAB 24 RECORD SCHEDULE SETUP 24 TO SETUP A RECORD SCHEDULE 25 MAINSTREAM TAB 25 RESOLUTION 25 FRAMES PER SECOND FPS 25 AUDIO 25 SEARCH 26 PLAYBACK TAB 26 EVENT SEARCH TAB 27 BACKUP TAB 28 LOG TAB 28 NETWORK TAB 29 TYPE 29 NETWORK SETUP 30 REQUIREMENTS 30 CONNECTING DVR TO A ROUTER 30 FINDING YOUR DVR S IP ADDRESS 31 CLIENT PORT 32 HTTP PORT 32 GATEWAY 33 DNS...

Page 6: ...RWRITE 44 FORMAT USB 45 PTZ TAB 46 CONNECTING A PTZ CAMERA 46 SYSTEM SETUP 46 GENERAL TAB 47 DATE AND TIME 47 DST DAYLIGHT SAVING TIME 48 NETWORK TIME PROTOCOL NTP 49 LANGUAGE 49 VIDEO FORMAT 49 MENU TIME OUT 49 USERS TAB 50 PASSWORD AND PERMISSION SETUP 50 VERSION TAB 51 AUTO REBOOT 51 UPDATE 51 DEFAULT SETTINGS 52 SHUT DOWN 52 EVENTS TAB 52 PLAYBACK 53 PLAYBACK 53 RECORD SEARCH TAB 53 EVENT SEAR...

Page 7: ...RECORD 66 REC PARAMETERS 66 SCHEDULE 66 MAINSTREAM 66 NETWORK 67 DDNS 67 SUBSTREAM 67 EMAIL 68 ALARM MOTION 68 MOTION 68 DEVICE 69 HDD 69 OVERWRITE 69 PTZ 69 SYSTEM 70 GENERAL 70 DST 71 IF BY WEEK 71 IF BY DATE 71 NTP NETWORK TIME PROTOCOL 71 USERS 72 ADVANCED 73 EVENTS 73 MAINTAIN 73 LOAD DEFAULT 74 FIRMWARE UPDATE 74 LOCAL SETTINGS 75 SAVE PATHS 75 LOGOUT 75 TROUBLESHOOTING 76 TABLE OF CONTENTS ...

Page 8: ...port 1TB DVR with Internal Hard Drive 4 Window Warning Stickers DC12V Power Adapter for DVR 10ft RJ 45 Cable IR Remote Control USB Mouse RCA to RCA male Cable Quick Start Guide Software and Manual CD 1 Year Warranty Lifetime Customer Support 2 TB DVR with Internal Hard Drive 4 Window Warning Stickers DC12V Power Adapter for DVR 10ft RJ 45 Cable IR Remote Control USB Mouse HDMI Cable Quick Start Gu...

Page 9: ... monitor 9 USB Connection Connect USB drive for backup 10 PTZ Connects to two wire PTZ camera not included 11 Power Connection Connect DVR to power source MOUSE 1 Select Click this button to select highlighted object 2 Scroll Wheel This wheel has no function on this DVR 3 USB Connection Connects to the USB mouse port top port to the back of the DVR 4 Deselect Allows you to exit the menu you are cu...

Page 10: ...u to navigate through the menu 6 Audio Search Searches and finds any channels that have an audio supported camera attached to it not included 7 Mute Mutes sound 8 Rewind Rewinds footage 9 Record Begins recording based on the 24 hour schedule 10 Pause Pauses playback footage and STARTS STOPS sequence mode 11 Play Calls up the playback menu 12 Fast Forward Fast forwards through playback footage and ...

Page 11: ...d using the included screws for all installations Defender wired camera s come with 65ft of video power wire If longer wiring distance is required extension cables can be purchased 21007 21008 21009 from your local re seller or at www defender usa com The maximum distance using extension cables is 195ft including the original cable We recommend using a surge protected power bar to protect the came...

Page 12: ...on the screen disconnect the power supply from the camera and repeat PAIRING steps Optimum range is150ft when signal is passing through walls or floors Wireless Cameras Pairing CH 2 CH 3 CH 4 CH 1 CH 1 CH 2 CH 3 CH 4 30 Press quickly Press quickly BUTTONS AND CONNECTIONS ...

Page 13: ...nsult the TV Monitor manual for instructions on how to switch the video source 5 The bottom video out is for a second monitor Plugging an RCA cable into this video out would be the same as plugging it into the top video output NOTE HDMI input on the DVR only supports 1920X1024 Ensure you monitor can support this settings when connecting to an HD monitor POWERING ON DVR 1 Plug the power cord into a...

Page 14: ... It will allow you to easily click on items to select them and make desired changes Access the MENU or Use of the Mouse If you are unable to access the MENU or use the mouse the DVR display settings may be stuck on an incorrect display format To resolve this follow these steps 1 Reboot your DVR Unplug for at least 10 seconds and plug back in 2 Wait for the HDD light on the front of the DVR to star...

Page 15: ...ew quick activating settings To exit move the pointer off the menu and right click 3 Pressing ENTER on the remote To access items on this menu with the remote use the arrow keys to move and when the option is highlighted press select To exit press the MENU button Main Menu This icon accesses the MAIN MENU which enables you to change settings in DISPLAY RECORD SEARCH NETWORK ALARM DEVICE SYSTEM and...

Page 16: ... through your set positions and times Not all PTZ cameras have this function Start Cruise This option prompts the PTZ cruise to start if you have set up the PTZ cruise Click it again to stop the PTZ cruise To Set Cruise follow these steps 1 Right click the mouse and select 2 Select the channel that the PTZ camera is connected to The PTZ camera must already be configured 3 Click on the TIME text fi...

Page 17: ...lick the mouse and select START ROTATE The cameras will then start sequencing through 2 To stop auto sequence double click the screen or open the FUNCTION TOOLBAR and select the STOP ROTATE icon 3 To return to quad 9 or 16 screen view open the FUNCTION TOOLBAR and select the SPLIT screen icon PIP Mode Picture in picture PIP mode allows you to view camera one in full screen and up to two camera cha...

Page 18: ...on if a save button is not present If a save button is present it must be selected to save the changes Save Will save all changes made within that menu Exit Exits the current menu Note All sub menus have some or all of the above options Using the Keyboard The keyboard is used when typing in passwords dates and to label name certain functions This keyboard will appear multiple times when working wi...

Page 19: ... steps 1 Select the camera that you would like to adjust the settings for 2 Select the camera NAME option under the camera number you would like to change and a keyboard will appear 3 Enter the title of the camera you would like then select enter to close the keyboard 4 Select APPLY from the main camera menu to save your changes 5 Repeat for all desired cameras Position This will determine where t...

Page 20: ...playback normally but it will not appear on the Live Viewing screen This is beneficial so that only authorized users can see what the camera is monitoring To turn Live Viewing on or off 1 Select the LIVE option and a drop down list will open 2 Select ENABLE or DISABLE from the drop down list to turn the camera on or off 3 Repeat for all desired cameras 4 Select APPLY to save the changes Display Ti...

Page 21: ...TION and a list will appear 2 Highlight the resolution you would like NOTE The higher the resolution the more space you will use on your HDD 3 Select APPLY to save your changes Initial Device Init DEV 1 Select the drop down bar next to INIT DEV and a list will appear 2 Highlight the device type you are using VOUT HDMI or AUTO 3 Select APPLY to save your changes Note GUI to LCD VGA If you connect t...

Page 22: ...Y to save your changes Privacy Zone Tab Privacy zones appear as black areas on a live view screen and are never recorded Set up to 4 privacy zones per camera and ensure safe zones and areas are not recorded To adjust Privacy Zones follow these steps 1 Choose the desired camera using the drop down box 2 Select the PRIVACY ZONE drop down box and select ON 3 Place check marks beside the amount of pri...

Page 23: ...disabled and press SELECT 3 Select APPLY to save settings Copy settings 1 Select the channel at the bottom of the page that you wish to copy 2 Select which channels you would like to apply the settings to 3 Select COPY then select APPLY to save settings Pack Duration The DVR allows you to choose the maximum length that each recorded video clip will be This is for backup purposes To adjust and or s...

Page 24: ...le all boxes from 0 to 23 need to be GREEN for the DVR to record for 24 hours 3 The bottom line is to schedule MOTION RECORD Motion Record allows you to record only if motion is detected One click selects the individual box or click and drag across all boxes Each box represents one hour To de select click the box again For example all boxes from 0 to 23 need to be YELLOW for the DVR to record for ...

Page 25: ...as well as enable audio recording if you have audio enabled cameras Resolution Measures the sharpness of the image The higher the resolution the sharper the image will appear A higher resolution uses more space when storing on the HDD Note Default schedule is set to Normal Record on a 24 7 schedule Frames Per Second FPS The FPS settings are adjustable A higher FPS will result in smoother and bette...

Page 26: ...each day of that month The box outlined in RED indicates the search date The days and times that have Motion Alarm recorded footage are red in the time schedule The days and times that have Schedule Recording are green in the time schedule If the time is not red or green it means there was no recording during that time To view other days or times that have footage double click on the day in the ca...

Page 27: ... would like to see from the drop down menu next to the word TYPE You can view MOTION recordings SCHEDULE recordings or all recordings 5 The list displays the following information from left to right CH The channel with recorded footage Time The time range that the footage was recorded Size The size of the file the larger the file the longer the video clip Type The type of footage that was recorded...

Page 28: ...Generator under the Download section Once the software is installed the conversion process can begin 1 Open the AVI Generator software 2 Click OPEN and locate the file that was saved to the USB memory stick 3 Click SAVE AS name the file and identify the directory where the file will be saved 4 Once saved click START 5 The converted file will be saved in the specified location and will be ready to ...

Page 29: ...orks This allows the DVR to automatically receive an IP address from the router By default the IP mode will be DHCP Static IP Static IP addresses are manually assigned by an administrator A static IP address would be beneficial if your internal IP address changes often Most home or office networks today do not use static IP addresses If you are unsure of whether you need a static or dynamic IP add...

Page 30: ...XP Vista or newer CONNECTING DVR TO A ROUTER 1 Power off the DVR by removing the power cable from the back of the DVR 2 Connect the included network cable to the back of the DVR in the Ethernet port LAN 3 Connect the other end of the network cable to an available port on the router 4 Power on the DVR by reconnecting the power cable to the back of the DVR Disclaimer Internet Explorer is a registere...

Page 31: ...hange the type so that it is set to DHCP Click APPLY and exit to restart the DVR and retrieve an IP address 3 Write down your IP address CLIENT PORT HTTP PORT MOBILE PORT if not using the ClearVu app and GATEWAY This information will be used in the next few steps to view the DVR on your computer as well as for viewing the DVR over the Internet ONCE ACQUIRED YOUR IP ADDRESS WILL APPEAR HERE Note If...

Page 32: ...y connected to the router the address will appear as 0 0 0 0 or 192 168 1 100 will be display To acquire an IP address 1 Make sure the DVR s IP mode is set to DHCP 2 Once adjusted to DHCP select APPLY to save and exit the menu 3 Unplug the power cable from the DVR 4 Connect the included network cable from the back of the DVR to your router 5 Plug the power cable back into the DVR 6 Enter the NETWO...

Page 33: ... viewing your mobile device Video Enable or disable if the video from that channel can be viewed from a mobile device Frames Per Second FPS The FPS settings are adjustable A higher FPS will result in smoother and better quality recorded video A lower FPS will result in a choppy video however it will use less space on the HDD To adjust the frame rate of video follow these steps 1 Find the channel t...

Page 34: ...tions if you wish for motion detection To set up your email to send notifications follow these steps 1 Select the drop down box next to EMAIL select ENABLE 2 Select the ENABLE checkbox next to SSL 3 Select the SMTP Port and enter the port number provided by your email provider using the keyboard The port number for most email is 25 Gmail port number is 465 4 Select the SMTP Server box and input on...

Page 35: ...rules for your router modem The ports listed here may be different than what you have written down from your DVR Menu Please ensure you are using the ports listed on your DVR when making the rules for your router modem Ensure that you create a listing for each of the three ports HTTP CLIENT and MOBILE IMPORTANT This website offers FREE how to guides Defender does not endorse a payment being made f...

Page 36: ...er it using the format listed below External IP address Http 0 0 0 0 Compatibility View If you have the following ActiveX control settings and the DVR interface is showing in the browser but all the boxes are blank or greyed out please add the IP ADDRESS to the compatibility view in your browser 1 In your web browser go to settings 2 Select the compatibility view settings 3 Enter your IP ADDRESS i...

Page 37: ...der usa com support and or www portforward com to ensure you have the correct port forwarding settings 6 A pop up blocker is preventing the ActiveX controls from prompting you to install 7 Your router is blocking your computer from using the External IP address from the same network as the DVR Try connecting to the External IP ADDRESS from a computer that is not connected to the same network 8 If ...

Page 38: ...App 1 Visit the Google Play Store or the App Store for your app 2 Download the ClearVu app to your mobile device 1 Tap DEVICE MANAGER from the main menu 2 Tap the or ADD icon at the top right of your screen Add Device Using The QR Code ...

Page 39: ...ds square will be green TIP Using the QR code set up and UID is the easiest and quickest way to view your camera through Internet Explorer Disclaimer iPhone is a registered trademark of Apple Inc BlackBerry is a registered trademark of Research in Motion Limited Android is a registered trademark of Google Inc MOBILE VIEWING ...

Page 40: ...m the main menu screen 2 Tap the or ADD icon at the top right of your screen 3 Tap DEVICE ID beside LOGIN TYPE 4 Select the IP Domain to find IP ADDRESS please look within your networking menu in the DVR Refer to website defender usa com support MOBILE VIEWING ...

Page 41: ...41 MOBILE VIEWING 5 Type the IP ADDRESS in the IP ADDRESS Bar Select SAVE at the top right of your screen ...

Page 42: ...een When motion is detected on a specific channel that channel will be switched to full screen mode Record Channel The channel will begin recording when motion is detected Post Recording Set the record length after motion alarm ends 30s 1 minute 2 minutes 5 minutes Copy Copy your current channel settings to other channels on the DVR To change the status of motion detection for each camera 1 Select...

Page 43: ...PLY to save changes Area Setup Area Setup allows you to set up the Motion Detection area This setting allows you to adjust particular areas of each camera where motion will and will not be detected This is useful if you have a camera pointed towards something that is always moving such as a busy road This way the DVR only records motion that is out of the ordinary thus saving you HDD space and pro...

Page 44: ...ailable to record Avail Time Amount of remaining time available to record Select Select which HDD to modify Overwrite When the overwrite mode is enabled the DVR will record over the oldest footage once the HDD is full instead of stopping the recording once it is full Overwriting allows the DVR to never stop recording If you want to stop recording once the HDD is full set overwrite to DISABLE To EN...

Page 45: ... HDD is formatted successfully 6 Click OK exit the menu completely and the DVR will restart automatically Format USB FORMAT USB erases anything you have stored on your USB device Before formatting be sure to connect your USB device to a USB port To Format the attached USB drive follow these steps 1 Click the FORMAT USB button 2 A screen will appear advising FORMAT WILL REMOVE ALL FILES FROM USB 3 ...

Page 46: ...ther instruction on connecting your PTZ camera please see the PTZ camera s instruction manual 1 2 3 To input the PTZ information 1 Find which camera channel the PTZ camera s are hooked up to on the PTZ setup menu On that channel s row input the proper information for your PTZ camera 2 The information you need to select will be specified in the PTZ manufacturer s manual 3 Choose to enable disable C...

Page 47: ...order of the selected format then select the ENTER key i e mm dd yyyy 3 Select APPLY to save your changes TIME FORMAT 1 Select the scroll bar next to time format and a list will appear 2 Highlight and select your preferred TIME FORMAT 12 hour clock or a 24 hour clock 3 If selecting the 12 hour clock format a drop down box will appear select AM or PM 4 Select APPLY to save your changes TIME 1 Click...

Page 48: ...a specific date By Week 1 Select the drop down box next to DAYLIGHT SAVING TIME MODE and select WEEK 2 Select the drop down box next to Start Time and select the month 3 Select the drop down box below and select the week 4 Select the drop down box below and select the weekday 5 Select the box below and input the time for DST to take effect Select the ENTER key 6 Repeat steps above for End Time By ...

Page 49: ... Select the drop down menu beside LANGUAGE 2 Highlight the language you would like and select 3 Select APPLY to save your settings then exit the menu completely 4 The system will restart and open with your chosen language settings Video Format Throughout the world there are two main video systems NTSC and PAL NTSC stands for National Television System Committee and is used in parts of North Americ...

Page 50: ...below SEL next to one of the Users No 2 7 2 Click EDIT and a box will appear 3 Click the username box a keyboard will appear create change the username Click ENTER once complete 4 To enable password protection click the box next to PASSWORD ENABLE and select ENABLE 5 Click the PASSWORD box create change the password Click ENTER once complete 6 Click CONFIRM and re enter your password Click ENTER o...

Page 51: ... often you would like the system to reboot daily weekly or monthly 2 Click the next drop down box to select the day of the week month you would like the system to reboot 3 Insert a specific time to reboot in the last box on the right based on a 24 hr clock 4 Select APPLY to save your changes To REBOOT the DVR 1 Click the REBOOT button 2 A screen will appear asking for confirmation to reboot Select...

Page 52: ... to continue or cancel to quit 3 A message YOU MAY NOW power off will appear You can now UNPLUG the power supply to the DVR Events Tab The EVENTS tab allows you to choose which alarms you would like set adjust the length of time the internal buzzer will sound as well as set email notifications You can also have email alerts sent when motion is detected To turn on EVENT ALARMS follow these steps 1 ...

Page 53: ... search times for that date 4 Once you have searched for a particular month you can view times and footage from each day of that month by double clicking on the day in the calendar below 5 The days and times that have Motion Alarm recorded footage stored on them are red in the time schedule The days and times that have schedule recording stored on them are green If the time is not red or green it ...

Page 54: ...e word TYPE You can view alarm motion recordings normal recordings or all recordings The list displays the following information from left to right CH The channel with recorded footage TYPE The type of footage that was recorded MOTION DETECTION or SCHEDULED RECORDING DATE The date that the footage was recorded START The start time that the footage was recorded END The end time that the footage was...

Page 55: ...ootage Pause Forward Pressing this button once will pause the playback footage While paused pressing this button will move the playback footage forward a frame and pause again Fast Forward Pressing this fast forwards the footage the more times you press this the faster the footage will fast forward x2 x4 x8 Mute Selecting this option will mute the sound from the playback footage Sound will only pl...

Page 56: ...mputer To view footage though your computer follow these steps 1 Insert included software CD into disk drive and double click to install the playback software or visit Defender USA com support to download the software 2 Follow the installation guide until the end 3 Once everything has been successfully installed insert USB device into USB port on computer Make sure USB device has backed up footage...

Page 57: ... and select open 4 Once you have selected open the video will not play automatically You must prompt the video to play 5 To view the footage you must select play from the bottom menu Once play is selected the video will begin To add an entire folder 1 Select and select the folder with your footage 2 Highlight all the files you would like to view and select open 3 Once you have selected open the vi...

Page 58: ...g played 6 Open Opens the last folder you accessed to add videos 7 Backward Frame Moves the video backward a frame 8 Play Pause Pressing PLAY plays the footage Once PLAY is pressed the PAUSE l l button will appear 9 Forward Frame Moves the video forward a frame 10 Stop Stops the footage 11 Fast Forward Slows down video 12 Volume Bar Allows you to adjust the volume if you have recorded footage from...

Page 59: ...tware you are asked to login with a password You can either use the admin or your own user password and the footage will appear Note If using a port other than 80 the port must be specified after your IP Address For example 73 38 91 131 2000 3 The login screen also has the option to adjust which connection you are viewing the software with internet or LAN Leave this option set to Internet Default ...

Page 60: ...ecord button again to stop To select a save location refer to Settings in this manual 4 Capture Takes a snapshot of the screen and automatically save the picture to the selected location on your computer To select a location refer to Settings in this manual 5 Open and Close All Live Channels Allows you to view or stop all live feed from showing 6 Display Previous and Next Channels Cycle through an...

Page 61: ...l default settings To set up cruise 1 Move the camera view to the places you would like the PTZ camera to cruise to and click the button at each desired position 2 If you select the button the set position will be cleared 3 To start the PTZ cruise select the arrow next to CRUISE to stop the PTZ select the square next to CRUISE OTHER MOUSE OPTIONS When you right click the mouse a separate menu appe...

Page 62: ...Administrator 1 Select the date you would like to view the footage from the calendar by clicking on the date If the date has available footage it will be in bold 2 Click SEARCH 3 It may take a few moments to load the available footage The footage will appear in the space below the calendar The list will display the footage in the following format 1 The time the footage was recorded and the channel...

Page 63: ...e frame Volume If you have an audio supported camera not included connected clicking and dragging this will increase or decrease the volume of the playback footage Download Downloads the selected video to your computer The backed up footage will automatically save to the selected location on your computer To select a location see SETTINGS information in this manual Video Clips Displays specific po...

Page 64: ...p a privacy zone Live Changing the camera NAME 1 Select the camera next to channel 2 Click the NAME box and a keyboard will appear 3 Enter the NAME of the camera then select enter to close the keyboard 4 Select SAVE in the upper right corner to save your changes 5 Repeat the steps above for all desired cameras Changing the title position 1 Click the box next to POSITION and a drop down list will o...

Page 65: ...a next to channel 3 Click the Privacy Zone checkbox 4 Click and drag the boxes around the screen to place them where you need privacy zones These boxes will turn RED 5 Select SAVE in the upper right corner to save your changes 6 Repeat for all desired cameras To delete the Privacy Zones 1 Click the red privacy zone 2 Select DELETE below the black screen 3 Press SAVE to save your changes To copy yo...

Page 66: ...box corresponds to an hour Click the boxes for the times that you wish to record in the row that corresponds to the type of recording that you have selected 5 Select SAVE to save settings To copy one day s schedule to another day 1 Select the drop down menu beside Copy and highlight the day you want copied 2 Select the drop down menu beside TO and highlight the day you want the copied schedule to ...

Page 67: ...networking information see the Networking Guide in this manual Basic network settings Used as a reference as you have already set these parameters with the DVR Here you can view the NETWORKING TYPE IP ADDRESS and MOBILE PORT DDNS DDNS settings 1 To set DDNS protection on your DVR feed enter a username and password in this menu 2 Select SAVE to save settings Substream To adjust the SUBSTREAM resolu...

Page 68: ...receive emails 1min 3min 5min 10min Alarm Motion Enable or disable motion detection adjust the motion detection area as well as enable the alarm and the length of it Motion To enable disable the status of motion detection for each camera 1 Click the drop down list next to Channel and select the camera you wish to make changes to 2 Select the ENABLE checkbox to turn the motion detection on for that...

Page 69: ... stop recording when the HDD is full set overwrite to Close To enable disable overwrite mode follow these steps 1 Select the drop down menu beside OVERWRITE 2 Select either AUTO to turn overwrite on you can also set the DVR to overwrite for just a few hours or days or choose CLOSE turn overwrite off 3 Select SAVE to save settings PTZ PTZ setup allows you to input information for a PTZ camera PTZ c...

Page 70: ...e the keyboard 3 Select SAVE to save your changes TIME FORMAT 1 Select the scroll bar next to TIME FORMAT and a list will appear 2 Highlight and select the type of time format you would like Choose between a 12 hour clock or a 24 hour clock 3 Select SAVE to save your changes TIME 1 Select the column next to the time you would like to change and a keyboard will appear 2 Type the time in the order o...

Page 71: ...x below and select the week 3 Select the drop down box below and select the weekday 4 Repeat above steps for End Time If by Date 1 Select the box next to START TIME and input the specific date A keyboard will appear 2 Select the box below and input the time you want the DST to change 3 Repeat above steps for End Time 4 Once everything has been adjusted to your liking select SAVE to save your setti...

Page 72: ...to change the password for the user and the administrator A user will only be able to access the search menu to view saved footage while the administrator has unlimited access 1 Both default passwords are 123456 2 Highlight and click the user you wish to change the password for 3 Make sure password enable is set to Enable 4 Type the password you would like in the box next to password 5 Type in the...

Page 73: ...the buzzer length 4 Select the SHOW MESSAGE checkbox if you would like a message to be displayed on your monitor when motion has been detected 5 Select the SEND EMAIL checkbox if you would like an email alert when motion is detected You must have email notification set up to receive alerts 6 Select SAVE to save settings Maintain To turn auto maintenance on or off 1 Select MAINTAIN 2 Select the dro...

Page 74: ...D DEFAULT 2 Check the boxes where you would like the settings restored 3 A screen will appear asking Are sure you want to restore the DVR to the default settings 4 Once loaded the factory default settings will be set Firmware Update 1 Highlight and select FIRMWARE UPDATE 2 Select the path to where you have saved the firmware once downloaded 3 Select START ONLINE SOFTWARE ...

Page 75: ...e will shut down the screen will refresh and return to the initial user login screen Set username password and port on DVR 1 From the MAINTAIN MENU select NETWORK then click the MOBILE tab 2 Insert the USERNAME and PASSWORD which a mobile user would use to access the DVR footage 3 Insert a port for the mobile footage to run from Port 18004 is a good default port to use Make sure that you port forw...

Page 76: ... Try lowering the video quality Adjust your schedule or resolution If you are on Schedule Record for 24 hours a day the hard drive will fill up faster Try switching periodically to Motion record DVR beeps whenever motion is detected Buzzer is set to on Go to the ALARM SETUP and turn the buzzer function OFF The DVR keeps beeping There could be video loss HDD loss motion detection or no HDD space on...

Page 77: ... are set to ON Check your record schedule to make sure the DVR is set to record that hour Verify that the HDD is installed and formatted in the device menu The camera picture is too dark Adjust the camera s brightness settings under MAIN MENU CAMERA COLOR Try moving your camera to a brighter area Make sure the camera is not pointing directly into a light source Your camera may not be getting enoug...

Page 78: ...re to reconfigure the port forwarding Refer to the NETWORK SETUP section of the manual for detailed instructions on REMOTE VIEWING set up The browser keeps freezing I can t play The footage Make sure you have an up to date browser to view the footage with the proper ActiveX options Make sure the browser is Internet Explorer The software will not play on any other browser Download all Windows Updat...

Page 79: ...www defender usa com ...

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