Datamax I-Class Mark II Operator'S Manual Download

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Ope r a t or ’s M a n u a l

Summary of Contents for I-Class Mark II

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Page 3: ...y to duplicate or copy the Firmware or the information contained in the non volatile or programmable memory The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or i...

Page 4: ...the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there i...

Page 5: ...2 5 OPTImedia 15 2 6 Internal Rewinder 16 3 Printer Operation 3 1 Front Panel 19 3 1 1 Display Icons 20 3 2 Windows Driver 21 Important Notes 22 3 3 Printer Configuration Utility NETira CT 23 3 4 Media Calibration 25 3 4 1 Quick Calibration 25 3 4 2 Empty Calibration 25 3 4 3 Standard Calibration 26 3 4 4 Advanced Entry Calibration 28 4 Menu System 4 1 Menu System Overview 35 4 2 The User Menu 36 ...

Page 6: ... 5 7 Upgrading Firmware 65 6 Troubleshooting 6 1 Problem Resolution 67 6 2 Hex Dump Mode 71 Appendix A Specifications Appendix B W ireless and W ired LAN Setup B 1 Network Card Setup 77 B 2 Wireless Setup 78 B 2 1 Wireless Setup Infrastructure 79 B 2 1 Wireless Setup Ad Hoc 80 B 3 Installing the Printer Driver 82 Appendix C Menu Language C 1 Changing the Menu Language 85 C 2 Advanced File Handling...

Page 7: ...inter driver can be found on our website http www datamax oneil com or on the included CD ROM for printing from common applications If you wish to write a custom program a copy of the Programmer s Manual can also be found on the CD ROM 1 1 1 2 2 2 U U U n n n p p p a a a c c ck k k i i in n n g g g After removing the printer from the packaging material check the contents The following items should...

Page 8: ...Chapter 1 Getting Started 2 ...

Page 9: ...es to the printer ensure the Power On Off Switch is in the Off position Place the printer on a firm level surface Ensure that the Power Switch on the Printer is in the Off position Connect the AC Power Cord to the receptacle on the back of the Printer and then plug the AC Power Cord into a properly grounded outlet The power supply automatically detects and then adjusts to the applied line voltage ...

Page 10: ...nal communications your host must have supporting software The Serial Connection needs a serial interface cable with specific pin outs for proper communications part numbers and pin outs are given below contact your reseller to order The interface supports RS 232C communications via a DB 9 connector Serial port settings are menu selectable and must match your host s serial port settings Part 32 23...

Page 11: ...llation 1 Turn on the printer and wait until the Ready screen appears The PC will then detect the printer and launch the Found New Hardware Wizard 2 Select the No not this time radio button and then click Next 3 Select the Install from a list or specific Advanced radio button and then click Next 4 Select the Search for the best driver in these locations radio button 5 Check the Include this locati...

Page 12: ...8 When prompted click Continue Anyway 9 Windows will now load the drivers to assign the necessary ports to the printer 10 Click Finish to close the wizard Proceed to Step B to begin the installation of the Windows Printer Driver ...

Page 13: ... from a list or specific Advanced radio button and then click Next 4 Select the Search for the best driver in these locations radio button 5 Check the Include this location in the search checkbox and then click Browse 6 Navigate to driver folder on the CD ROM assuming your CD DVD drive is labeled D the path would be as follows My Computer D assets windriver 7 Select the folder and then Click OK Th...

Page 14: ... multiple models listed and then click Next 9 When prompted click Continue Anyway 10 Windows will now install the necessary files for the Windows printer driver 11 Click Finish to close the wizard The printer can now be selected for use in the printer dialogue box of any windows application ...

Page 15: ... and unlock the Printhead Latch and raise the Printhead Assembly 2 Rotate the Media Guide down Printhead Latch Printhead Assembly Media Guide 3 Slide the Roll Media onto the Media Hub 4 Route the Media through the printer as shown Raise the Media Guide The Media Guide should be pushed inward so that it is just touching the edge of the Media Roll Media Media Hub Media Guide ...

Page 16: ... position the media and ensure proper tracking Printhead Assembly Printhead Latch If the printer does not correctly sense the top of each label it may be necessary to calibrate the printer see Section 3 4 Media Calibration The printer is factory set to use 4 inch media and ribbon if thermal transfer equipped When using a different width of media ribbon refer to Section 5 3 ...

Page 17: ...here the TOF is set through the front panel To adjust 1 With media loaded as described in Section 2 2 grasp the Slide Tab and move the Sensor Eye Mark into position over media according to the table below Sensor Eye Mark Slide Tab Media Sensor Selection and Adjustm ent Media Type Sensor Eye Mark Position Sensing Required Die cut Near the middle of the label Gap Notched Centered over the notch Notc...

Page 18: ...using ribbon This can be accomplished via the NETira CT configuration Utility see section 3 3 or via the printers menu system see section 4 5 1 Open the media cover Rotate and unlock the Printhead Latch and raise the Printhead Assembly Printhead Latch Printhead Assembly 2 Slide the Ribbon Roll onto the Ribbon Supply Hub until it rests against the flange Ensure the ribbon unwinds in the correct dir...

Page 19: ...Chapter 2 Printer Setup 1 3 Ribbon Routing Diagram s CSI Coating Side In Ribbon Routing CSO Coating Side Out Ribbon Routing ...

Page 20: ...er 4 Close the Printhead Assembly and rotate the Printhead Latch to the locked position Route the ribbon up and then around to the Ribbon Take Up Hub winding it several times in a clockwise direction to secure it in place Printhead Assembly Printhead Latch Ribbon Take up Hub 5 Close the cover and press the Feed button several times to position the ribbon and ensure proper tracking ...

Page 21: ...ibbon combination To make the OPTImedia selection 1 Press the MENU BUTTON 2 Make sure MEDIA SETTINGS is highlighted then press the ENTER KEY 3 Make sure OPTimedia is highlighted then press the ENTER KEY 4 Using the DOWN BUTTON Scroll to the model number prefix of the label media being used and then press the ENTER KEY 5 For direct therm al m edia an OK will be displayed then press the EXIT KEY to ...

Page 22: ...h the addition of a Peel and Present option dispensed automatically for application If equipped follow the instructions below to begin using the Internal Rewinder 1 Press down then pull outward to remove the Front Fascia 2 Remove Thumbscrew and Tear Plate Fascia Thumbscrew Tear Plate 3 Place the Arc Plate on the front of the printer as shown below and tighten the Thumbscrew to secure it Thumbscrew...

Page 23: ...ub Arc Plate Rewinder Hub 5 Wrap the media around the Rewinder Hub Insert the end of the media into a Slot in the Rewinder Hub Slide the Media Retainer into the Slot to secure the media Media Rewinder Hub Media Retainer Slot 6 Rotate the Rewinder Hub by hand to take up any slack in the media There should be at least 2 or 3 full wraps of the media on the Rewinder Hub before starting printing to ens...

Page 24: ...Chapter 2 Printer Setup 1 8 ...

Page 25: ... driven interface composed of a graphic display and keypad In addition to providing current printer information the mode dependent panel allows the items in the main display area and the key functions to change as operational events require Ready Receiving Data Stop Paused Fault Error Time and Date Status Line Icon Status Line see section 3 1 1 Soft Key Labels Soft Keys Menu Navigation and Control...

Page 26: ...head can delay the process Display large fonts DPL Input Mode DPL LINE Input Mode LINE PL Z Input Mode PL Z AUTO Input Mode AUTO SD SD memory card detected USB HOST USB memory or keyboard detected Wired network Connected Wired network Server inaccessible WLAN associated with Access Point WLAN not associated with Access Point WLAN ADHOC Mode ...

Page 27: ...Windows driver for use with an USB connection refer to section 2 1 3 for the installation procedure I nstalling the W indow s Driver Place the Accessories CD Rom included with your printer into your computers CD Rom drive Once the CD Rom starts select Install Windows Driver from the main menu and follow the instructions on the screen to install When prompted select your printer from the list i e D...

Page 28: ... the Stock setting matches the size of the label you are using If you cannot find a match for your label click New and enter the dimensions of your label Options Tab Print Speed Printhead Tem perature These two settings will have the greatest effect on print quality Some label stocks will require more heat and slower print speeds to generate a quality image The Windows application software used to...

Page 29: ... the NETira CT utility located on the Accessories CD ROM that is included with your printer Older versions might not operate correctly with some printers For the latest version please visit our web site at http www datamax oneil com 1 Once installed launch the NETira CT configuration utility 2 Be sure the printer is ON Connect the host to the printer see Section 2 1 2 For Serial Connections a Quer...

Page 30: ...ay browse the Printer Component categories and make any changes necessary to the printer configuration 4 Once complete send the new settings to the printer using the Send button Note When sending the changes to the printer only the changes displayed on the current page will be sent You must click the Send button for each page that has been modified ...

Page 31: ...CALIBRATION COMPLETE will be displayed and the media will be advanced to the next top of form if calibration was successful or CALIBRATION FAILED will be displayed if calibration was not successful In this case check the hints listed below to help resolve the problem Calibration Hints WARNING LOW BACKING is a normal message when calibrating die cut media mounted on a highly translucent liner or no...

Page 32: ... SENSOR CALIBRATION Then using the DOWN Button scroll to PERFORM CALIBRATION Press ENTER again and then press YES to proceed PERFORM CALI BRATION Press NO to abort this procedure D With no media installed press ESC REMOVE LABEL STOCK PRESS ESC KEY Yyy This sets the empty value where yyy represents the current sensor reading E Proceed according to the media type Die Cut Remove a label or two from t...

Page 33: ...r value where yyy represents the current sensor reading 1 If using preprinted media ensure that the area placed over the sensor is free of text graphics or borders 2 See Section 2 3 for sensor adjustment instructions G Observe the calibration result CALIBRATION COMPLETE Calibration was successful If WARNI NG LOW BACKI NG is displayed calibration was successful H Press ESC then EXIT to return to RE...

Page 34: ... Press MENU Button Make sure MEDIA SETTI NGS is highlighted and press ENTER Then using the DOWN button scroll to SENSOR CALIBRATI ON Printer Menu C Using the DOWN Button highlight ADVANCED ENTRY then press ENTER ADVANCED ENTRY Press EXIT to abort this procedure D Scroll to TRAN SENSOR GAI N or REFL SENSOR GAIN if using reflective media then press ENTER TRAN SENSOR GAIN 25 0 31 The following exampl...

Page 35: ...ENSOR GAIN 00 0 31 This is the Label Value for a gain setting of 00 Sample Calibration Table Gain Number Label Value TOF Value Difference Value 00 252 01 02 31 Step Action Displayed Message Com m ent G Use the UP and DOWN Arrow buttons to increment the Gain Number by one and then Record the Label Value Repeat this process for each Gain Number TRAN SENSOR GAIN 01 0 31 This is the Label Value for a ...

Page 36: ...rk TRAN SENSOR GAIN 31 0 31 1 Do not position the Media Sensor under a perforation and if using preprinted media ensure the label area placed over the sensor is free of text graphics lines etc 2 Do not move the Media Sensor after this step I Lower and latch the Printhead Assembly Using the UP and DOWN Arrow buttons set the Gain Number to 00 Record the reading as a TOF Value for Gain Number 00 in t...

Page 37: ...d Message Comment K In your sample calibration table where both the Label Value and TOF Value are at least 20 subtract the amounts and record the result as a Difference Value see below Identify the largest Difference Value and the corresponding Gain Number This Gain Number will be used to resample the media TRAN SENSOR GAIN yyy 0 31 31 In this example Gain Number 18 is chosen because where both va...

Page 38: ...the Printhead Assembly Record the sensor reading as P B Raise the Printhead Assembly Place the liner notch or mark over the Media Sensor then lower and latch the Printhead Assembly Record the sensor reading as G or M C Raise the Printhead Assembly Remove all media from the Media Sensor then lower and latch the Printhead Assembly Record the sensor reading as E TRAN SENSOR GAIN yyy 0 31 18 Where yyy...

Page 39: ... value O Press the ESC Key Scroll to GAP SENSOR LEVEL or if using reflective media MARK SENSOR LEVEL and then press ENTER Set the Gap or Mark value determined in Step M and then press ENTER GAP SENSOR LEVEL 0 255 042 This is the Gap or Mark value P Press the ESC Key Scroll to EMPTY SENSOR LEVEL and then press ENTER Set the Empty value determined in Step M and then press ENTER EMPTY SENSOR LEVEL 0 ...

Page 40: ...lowed by READY The printer is ready for use If the calibration attempt fails try desensitizing the sensor as follows Re enter the ADVANCED MENU Go to MEDIA SETTINGS SENSOR CALI BRATION ADVANCED ENTRY TRAN or REFL SENSOR GAIN and lower the corresponding GAIN SETTING by one Exit the menu and save your changes Test your media at the new setting If necessary repeat until a usable Gain Setting is obtai...

Page 41: ... been achieved The multi purpose Menu Test and Navigation Buttons allow Menu System entry negotiation and parameter selection functions Soft Key Labels Soft Keys MENU Button Enters the Menu System returns to the previous menu level Press and hold to adjust display contrast To change printer settings or perform diagnostics press the MENU Button then observe the display for available selections When...

Page 42: ...gs Print Control Printer Options System Settings Communications Diagnostics After selecting the Advanced Menu it will be accessed whenever the MENU BUTTON is pressed To enable the Advanced Menu proceed as follows 1 Press the MENU BUTTON 2 Using the UP or the DOWN BUTTON scroll to SYSTEM SETTINGS then press the ENTER KEY 3 Scroll to MENU MODE then press the ENTER KEY 4 Scroll to ADVANCED MENU then ...

Page 43: ...ol panel or a USB QWERTY keyboard The template is a stored label format where fields delimited by an ampersand become variable The printer will prompt you to enter the variable field data For example the stored label format could contain the data 19131423443 ENTER NAME Afterward when recalled from memory the printer s display will indicate the variable field ENTER NAME 1 Variable data can be any p...

Page 44: ...stance 0 99 99 inches that the printer will feed media to find TOF when the Sensor Type is set to GAP or REFLECTIVE before a TOF Fault is declared where 8 00 Is the default setting Maximum Label Length should typically be 2 5 to 3 times the physical length of the label PAPER EMPTY DISTANCE Sets the distance 0 99 99 inches the printer will attempt to feed before an Out Of Stock Fault is declared wh...

Page 45: ...here 040 is the default setting EMPTY SENSOR LEVEL Establishes the threshold for the empty value 0 255 where 000 is the default setting TRAN SENSOR GAIN Establishes the sensitivity of the transmissive sensor 0 31 where 15 is the default setting REFL SENSOR GAIN Establishes the sensitivity of the reflective sensor 0 31 where 15 is the default setting PRINTHEAD CLEANING Controls the automatic cleani...

Page 46: ...ing PRINT SPEED Controls the rate of label movement during printing where x x in sec FEED SPEED Controls the rate of label movement between printing areas where x x in sec REVERSE SPEED Controls the rate of label movement 2 0 5 0 inches per second during backup positioning where 4 0 in sec Is the default setting SLEW SPEED Controls the rate of label movement 2 0 16 0 inches per second between prin...

Page 47: ...ecial label formatting adjustments where DARKNESS Controls the strobe time 1 64 to establish the nominal HEAT setting for printhead specific thermal characteristics where 32 Is the default setting CONTRAST Allows fine tuning 1 64 of the gray adjustment for print quality where 32 Is the default setting ROW ADJUST Shifts the vertical start of print position in xxx dots to fine tune the ROW OFFSET se...

Page 48: ...ile FORMAT MODULE Selects from a list of modules available for formatting by the printer Choosing FORMAT MODULE will erase existing data in the selected module DELETE FILE Selects from the list of available files for deleting see Section 6 3 File Handling Messages COPY FILE Selects from the list of available files for copying prompting you for the destination module before execution UNPROTECT MODU...

Page 49: ...ator Interface Card s GPIO function where GPIO DEVICE Sets the option to work with a specific device type where DISABLED Disables the option APPLICATOR Enables parameters for related label applicator functions Completion upon last SOP de asserts Data Ready DRDY FEED allowed at any time and DRDY upon PAUSE APPLICATOR2 Enables parameters for alternate label applicator functions Completion upon 1 mse...

Page 50: ...rd Type 2 equipped only where ENABLED Enables the output signal DISABLED Disables the output signal System Settings The System Settings menu contains label formatting operation and control functions Menu Mode Configuration File Internal Module Default Module Scaleable Font Cache Single Byte Symbols Double Byte Symbols Time And Date Media Counters Print Configuration Configuration Level Set Factory...

Page 51: ...locks 128 512 allocated for the scaleable font engine where 384 KBytes Is the Default Setting SINGLE BYTE SYMBOLS Selects the code page used to print single byte fonts including ARABIC 8 ISO 15 ITALIAN ISO 17 SPANISH CYRILLIC LEGAL ISO 11 SWEDISH ISO 60 DAN NOR HP4000 ZAPF DINGBAT SYMBOL DESKTOP MATH 8 TURKISH 8 ITC ZAPF DINGBAT 100 MACINTOSH PS TEXT ITC ZAPF DINGBAT 200 PS MATH UTF 8 ITC ZAPF DIN...

Page 52: ... the model firmware version and installed options 2 To capture all the data use media that is at least 2 inches 51 mm wide and set the Label Width in Media Settings according to the width of your labels CONFIGURATION LEVEL Displays the hardware and software levels of the printer where This information is also provided on the Configuration Label PRINTER KEY Identifies the unique key number of the p...

Page 53: ...previous label has been printed providing the most accurate time stamps but at a slower throughput rate PAUSE MODE Allows for controlled interactive printing where ENABLED Requires you to press the PAUSE Key to print each label DISABLED Labels are printed without pausing Default Setting PEEL MODE Allows the printer to wait until the Start of Print signal is received via the optional GPIO Port to f...

Page 54: ...luding column calculations based on 200 dots per inch and the exceptions noted below Exceptions Data Terminator processing When printing I 2 of 5 bar codes D J and L the first non numeric character processed will terminate the bar code data field Bar Size exception When printing I 2 of 5 bar code L if the bar size specified is greater than P 25 it is automatically decreased to 10 Human Readable Fo...

Page 55: ...crements where 000 Retraction occurs when the next label is received and processed Default Setting FONT EMULATION Allows font substitution for all internal fonts where STANDARD FONTS Prints using a standard internal font Default Setting CG TIMES Prints using the CG Times font USER ID S50 Prints using a downloaded font LABEL STORE Determines the command recall level used when retrieving stored labe...

Page 56: ...he batch 1 With no Linear Scanner attached the printer will perform in the STANDARD setting except that VOID will be printed on the faulted label 2 VOID will not be printed if insufficient text space exists see VOID DISTANCE below or if the fault occurred after printing 3 The text can be customized see the Programmer s Manual for details VOID DISTANCE Sets the distance to backup and then print VOI...

Page 57: ...ht bit word is selectable and is the Default Setting STOP BITS Sets the number of stop bits where 1 2 1 One stop or two stop bits are selectable and is the Default Setting PARALLEL PORT A Controls the communication setting for the parallel port where PORT DIRECTION Determines if data is returned from the printer where UNI DIRECTIONAL No data is returned communication is one way BI DIRECTIONAL Data...

Page 58: ...et interface SNMP ENABLE Sets SNMP NO Default Setting YES TELNET ENABLE Enable Disable Telnet protocol NO Default Setting YES FTP SERVER ENABLE Enable Disable FTP protocol NO Default Setting YES HTTP SERVER ENABLE Enable Disable FTP protocol NO YES Default Setting LPD PRINT ENABLE NO YES Default Setting TCP PRINT ENABLE NO YES Default Setting NETCENTER ENABLE NO Default Setting YES GRATUITOUS ARP ...

Page 59: ...ting A server assigned IP address takes precedence over any static IP address stored in the interface IP ADDRESS Specifies the static IP Address of the interface in the standard octet format SUBNET MASK Specifies the static Subnet assigned to the interface for example 255 255 255 000 DEFAULT GATEWAY Specifies the Gateway Address the interface will use for example 192 168 10 1 DUPLEX CAPABILITY Spe...

Page 60: ...USE BOOTP The card broadcasts over the network using BOOTP protocol to receive addresses from the responsible server at startup Manual modifications to IP Address Subnet Mask or Gateway Address are not allowed and if no server is found the specified static value will be used Default Setting A server assigned IP address takes precedence over any static IP address stored in the interface IP ADDRESS ...

Page 61: ...Slew and Reverse commands are handled where ENABLED Processes commands normally Default Setting DISABLED Ignores DPL speed commands instead the speeds are controlled via the menu setting TOF SENSING COMMANDS Determines the way in which DPL Gap Continuous and Reflective commands are handled where ENABLED Processes commands normally Default Setting DISABLED Ignores DPL TOF commands instead TOF is co...

Page 62: ...puts test results where TEST PRESENT SENSOR Performs a functional test of the Present Sensor by indicating LABEL PRESENTED when a label blocks the sensor and LABEL NOT PRESENTED when no label blocks the sensor Note that this test can also be used to check the sensor function of the Peel Present option TEST CUTTER Performs a functional test of the Cutter where PERFORM TEST 001 TIMES Cycles the cutt...

Page 63: ...rs equipped with the thermal transfer option where RIBBON ADC LOW 111 RIBBON ADC HIGH 249 iPH REPORT Displays the IntelliSEAQ printhead report data where VIEW Displays the data PRINT Prints a reference label iPH REPORT TUE 12 44PM 23MAY2006 4212 HE25 060224 090 PRINTHEAD SERIAL 5x 00289 PRINTHEAD MODEL 163 PRINTER SERIAL 60430014 PRINTHEAD INCHES 11175 INSTALLATION DATE INITIAL 02 02 2006 INSTALLA...

Page 64: ...Chapter 4 Menu System 5 8 ...

Page 65: ...n roller and clean it thoroughly with solvent and a cotton swab After every roll of media Peel Off Roller Rotate the peel off roller and clean it thoroughly with solvent and a cotton swab After every roll of media Media Path Solvent After every roll of media Peel Tear Bar Solvent As needed Media Sensor Air blow Monthly Exterior Mild detergent or desktop cleaner As needed Interior Brush or vacuum c...

Page 66: ...reaks indicate a dirty or faulty printhead To clean the printhead 1 Turn Off and unplug the printer 2 Open the cover Unlock the Printhead Latch and raise the Printhead Assembly Allow the printhead to cool before proceeding 3 Move media and ribbon away from the printhead as necessary 4 Using a Cotton Swab moistened not soaked with isopropyl alcohol gently wipe away any build up on the printhead sur...

Page 67: ... that the Media Width Adjustment is not engaged 3 Press and hold the TEST Key for approximately four seconds The printer w ill begin the cleaning routine 4 In cases of heavy build up or if high heat values are typically used for printing flip the card over and repeat Step 3 5 Reinstall your ribbon and media if necessary readjust the Media Width Adjustment see Section 5 3 Lower and lock the printhe...

Page 68: ...ing Cam counter clockwise until the image fades across the label as shown in Example 1 below 3 While observing the printed output rotate the Leveling Cam clockwise until the image is complete with even contrast as shown in Example 2 below Thumbscrew Exam ple 1 Over adjustm ent Too much adjustment produces an image that fades across the label To correct this move the Thumbscrew to the right Exam pl...

Page 69: ...ity through the use of other print quality controls A With media loaded download your label format or use a Test Menu format then begin printing a small batch of labels B While observing the printed output turn each Pressure Adjustment Screw use a small coin or screwdriver by the same amount until the image is complete with even contrast Counterclockwise to increase applied pressure or Clockwise t...

Page 70: ...n your body 2 Turn Off and unplug the printer Open the cover if ribbon is installed remove it 3 With the printhead locked in the down position loosen the Printhead Mounting Screw it will remain in the assembly 4 Unlatch the Printhead Assembly While holding the Printhead raise the assembly Disconnect the two cables and then remove the old Printhead 5 While carefully holding the new Printhead connec...

Page 71: ...er from the Datamax O Neil Web site at www datamax oneil com and download it onto your computer s hard drive 2 Launch the NETira CT configuration utility and query connect to the printer see section 3 3 for more information on NETira CT It is recommended that the configuration be saved before downloading firmware and restored when finished Be sure to check the box labeled Include Sensor Calibratio...

Page 72: ...Go to the Tools Upgrade Firmware Select the binary files BIN files for each of the Boot files 4 Check the Select and Download Boot 1 file Select and Download Boot 2 file and Erase System and or User Area boxes and click send to initiate the download Be sure only that only one communication cable is connected to the printer before attempting the firmware upgrade Do not attempt to send any other dat...

Page 73: ...s properly installed Plug in and turn On the printer You should hear the cutter blade rotate and position itself properly However if the problem continues call for service The LCD is blank but the Ready Indicator is On The display contrast may set too low Press and hold the MENU Key for 3 seconds then use the up and down arrow keys until the display reappears Erratic feeding The printer may requir...

Page 74: ... serial communications ensure that the interface cable meets the requirements found in Section 2 1 2 Missing print on left or right side of the label Information may be formatted outside the label dimensions Check your software program label size For display equipped printers also check the values in the menu for Print Control Column Offset and Print Control Custom Adjustments Column Offset see Se...

Page 75: ...ion 2 4 I f there is no im age on the used ribbon Print any Internal Test Label see Section 4 4 If an image is printed then check the protocol and port settings for both the printer and host These settings must match The heat setting may be too low Make an adjustment in the software program or through the menu The media ribbon combination may be incorrect Contact a Media Representative The printhe...

Page 76: ...ted see Section 5 3 The Platen Roller may be dirty or worn clean or call for service Skips labels when printing Media Calibration may be needed see Section 3 4 The Media Sensor may be out of position readjust the position see Section 2 3 The format may be within 1 8 inch of the label s trailing edge Try reducing or moving the format slightly Unable to print rotated text The characters may be forma...

Page 77: ...ions of missing data in the character string To print the Hex Dum p Label To begin go to the Diagnostics menu and enable Hex Dump Mode see Section 4 5 Exit the menu and save the changes Now HEX DUMP MODE will be indicated by the display and all data sent to the printer will now be output in hexadecimal code along with the printable ASCII equivalents as shown below To exit Hex Dump Mode re enter th...

Page 78: ...Chapter 6 Troubleshooting 7 2 ...

Page 79: ...g Temperature 32 F to 100 F 0 C to 38 C Humidity 10 95 non condensing AC Input Voltage 90 132 or 180 264 VAC 47 63 Hz auto ranging Printing Print Method Direct Thermal Thermal Transfer optional Print Speed 2 12 IPS 51 305 MMPS I 4212e 2 10 IPS 51 254 MMPS I 4310e 2 6 IPS 51 152 MMPS I 4606 Resolution 203 dpi 8 dots mm I 4212e 300 dpi 11 8 dots mm I 4310e 600 DPI 23 6 dots mm I 4606e Tear Bar Tear ...

Page 80: ...ity Matched to media approx 1968 600 m long Ribbon Core 1 010 006 25 6 mm 2 mm inner diameter Com m unications Interface USB RS 232 DB 9 and IEEE 1284 Compliant Centronics Parallel Baud Speed 600 to 38 400 bits per second BPS Handshaking Xon Xoff CTS DTR Parity Even Odd or None Stop Bits 1 or 2 Data Bits 7 or 8 Em bedded Fonts and Barcodes The printer is equipped with the most popular industry fon...

Page 81: ... Dim ensional Requirem ents Designator Description Minim um 1 Maxim um 1 A Label width 1 00 4 65 B Liner width 1 00 4 65 C Gap or notch between labels 3 10 D Label length 3 25 E Media thickness 0025 010 F Notch opening width 20 500 G Media edge to sensor aperture distance 20 2 25 H Reflective black mark width 2 50 4 65 I Distance between reflective marks 3 50 J Reflective mark length 3 10 K Label ...

Page 82: ...Appendix A Specifications 7 6 ...

Page 83: ...o 90 seconds for the printer to retrieve an IP address 3 At this point it is recommended to print a Network Report This Network Report is generated by the printer and lists important default information such as the IP and MAC Addresses as well as SSID for wireless equipped cards To print the Network Report Press the PAUSE FEED CANCEL buttons at the same time 4 Verify the printer has obtained a val...

Page 84: ...ing page will appear The printer s internal web pages are divided into 10 pages that are accessible via the navigation bar on the left hand side Most of the items on these pages mimic the printer s internal menu For more information on the function of these settings see the corresponding function in Chapter 4 You must provide a password to change any settings the default password is sysadm If any ...

Page 85: ...dresses section enter valid static IP addresses for Printer IP Address Printer Subnet Mask and Printer Gateway 3 Scroll down the page to Network Type select infrastructure from the drop down box 4 In the SSID field type the name of the SSID of your access point 5 Under the WIFI Security and Authentication set any security authentication settings necessary for your network 6 Scroll down to the bott...

Page 86: ...oc After a successful setup is made via a wired connection the Wireless connection if equipped can now be configured in ad hoc mode using a static IP address To configure the wireless card in Ad hoc mode you must configure your host computer to match the IP settings of the printer Refer to your operating system s or your wireless network card documentation for information on how to configure your ...

Page 87: ...Execute drop down box Enter the password at the top of the page default is sysadm and click Execute to restart the printer 11 Once the printer has restarted the icon will be displayed signifying that an wireless connection has been obtained Allow up to 90 seconds for the printer to make a connection 12 From Windows you may now View Wireless Networks From the list of available wireless networks sel...

Page 88: ...Printer Wizard The following screen should appear click Next 2 Make sure that Local Printer is selected and then click Next 3 Select on Create a new port and then select Standard TCP IP Port from the drop down menu Click Next 4 Click Next 5 In the Printer Name or IP Address field enter the IP address or NetBIOS name of your printer The Port Name field does not need to be changed When finished clic...

Page 89: ...er name field Next select whether or not to set this printer as your default printer Then Click Next 14 Select whether or not to share this printer on your network Then Click Next 15 Select No then Click Next 16 Confirm your settings and then click Finish 17 If prompted with the Digital Signature Not Found window click Yes to continue installation 18 Your computer will now copy the necessary files...

Page 90: ...Appendix B W ireless and W ired LAN Setup 8 4 ...

Page 91: ...ew language column or modify the existing column in the spreadsheet click on the Generate DPL file s radio button and then send that file s to the printer Software requirements for modifying the menu language are as follows Microsoft Excel must be purchased by user Img2dl exe provided at ftp ftp datamax oneil com Printer 20Firmware EFIGS A I M W Class is a program used during the process to create...

Page 92: ...n trying to modify the MAX value however if cutting and pasting fields this warning system may be defeated Two Line Messages Some of the message are displayed as two lines These are indicated in the comment fields Comments This field can be modified with no effect D After editing is complete highlight all of the columns to be created by pressing the letter above the column more than one column can...

Page 93: ...nguage Save the changes when prompted A reset will occur as font validation is performed An error has occurred if the printer displays the new language selection but all messages remain in English In this case re check your process or contact Datamax O Neil Technical Support be ready to provide the Common xls and DPL download files created Other error messages are also possible Menu Language Error...

Page 94: ... thus destroying the new menu language s Module Y can be UNLOCKED by sending this DPL string STX KpY0 To restore the factory generated EFIGS image download the file 832296 01A to the printer This file is located on the Datamax O Neil FTP site The letter at the end of the file name e g A specifies the revision The latest revision will be available on the FTP site Downloading the same language twice...

Page 95: ...Appendix C Menu Language 8 9 The screen shot below is an example of Unicode defined languages Chinese Russian Note the only additional information required is the double in row 1 ...

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