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Setting Up a Mitel SX-200 Digital PIMG
Integration with Cisco Unity Connection

Setting Up a Mitel SX-200 Digital PIMG Integration, page 1

Setting Up a Mitel SX-200 Digital PIMG Integration

Task List for Mitel SX-200 PIMG Phone System Integration

Before doing the following tasks to integrate Unity Connection with the Mitel SX-200 phone system using
PIMG units (media gateways), confirm that the Unity Connection server is ready for the integration after
completing the server installation, following the tasks in the

Installing Cisco Unity Connection

chapter of

the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 11.x, available at

https://

www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/install_upgrade/guide/b_11xcuciumg/b_
11xcuciumg_chapter_00.html

.

1

Review the system and equipment requirements to confirm that all phone system and Unity Connection
server requirements have been met. See the

Requirements

section.

2

Plan how the voice messaging ports are used by Unity Connection. See the

Planning the Usage of Voice

Messaging Ports

chapter.

3

Program the Mitel SX-200 phone system and extensions. See the

Programming Mitel SX-200 PIMG Phone

System for Integration

section.

4

Set up the PIMG units. See the

Setting Up the Digital Mitel PIMG Units

section.

5

Create the integration. See the

Configuring Unity Connection for Integration with Mitel SX-200 Phone

System

section.

6

Test the integration. See the

Testing the Integration

chapter.

7

If this integration is a second or subsequent integration, add the applicable new user templates for the new
phone system. See the

Adding New User Templates for Multiple Integrations

chapter.

PIMG Integration Guide for Cisco Unity Connection Release 11.X    

1

Summary of Contents for Mitel SX-200

Page 1: ...xcuciumg_chapter_00 html 1 Review the system and equipment requirements to confirm that all phone system and Unity Connection server requirements have been met See the Requirements section 2 Plan how the voice messaging ports are used by Unity Connection See the Planning the Usage of Voice Messaging Ports chapter 3 Program the Mitel SX 200 phone system and extensions See the Programming Mitel SX 2...

Page 2: ...ice messaging port to the first port on the first PIMG unit connect the second phone system voice messaging port to the first port on the second PIMG unit and so on The PIMG units connected to the same LAN or WAN that Unity Connection is connected to If the PIMG units connect to a WAN the requirements for the WAN network connections are For G 729a codec formatting a minimum of 32 76 Kbps guarantee...

Page 3: ...emplate CLASS OF SERVICE OPTIONS ASSIGNMENT Class of service number 1 Comments Option Select Account Code Verified No ACD Silent Monitoring Accept No ACD Silent Monitoring Allowed No ACD Silent Monitoring Notification No ANI DNIS ISDN Number Delivery Trunk Yes Auto Answer Allowed Yes Brokers Call No Busy Override Security No Call Announce Line Yes Call Forwarding Accept Yes Call Forwarding Externa...

Page 4: ...Me Accept No Group Call Forward Follow Me Allow No Group Page Accept No Group Page Allow No Handset Volume Adjustment Saved No Handsfree AnswerBack Allowed Yes HCI CTI TAPI Call Control Allowed No HCI CTI TAPI Monitor Allowed No Head Set Switch Mute No Hot Desk Remote Logout Enabled No Hot Desk Login Accept No Hotel Room Extension No Hotel Room Monitor Setup Allowed No Hotel Room Monitoring Allowe...

Page 5: ...ant Basic Function Key Yes NO No SMDR External No SMDR Internal No Speak Ease Preferred No Suite Services Enabled No Suppress Simulated CCM after ISDN Progress No Third Party Call Forward Follow Me Accept Yes Third Party Call Forward Follow Me Allow Yes Timed Reminder Allowed Yes Trunk Calling Party Identification Yes Trunk Flash Allowed No Use Held Party Device for Call Re routing Yes Use Called ...

Page 6: ...screen select DNI Circuit Assignment Step 7 On the DNI Circuit Assignment screen enter the following settings for each wiring address used by the ports connecting to the PIMG units Table 1 Settings for DNI Circuit Assignment Screen Setting Field Enter the cabinet for the DNI Line MC330 line card Cabinet Enter the shelf for the DNI Line MC330 line card Shelf Enter the slot for the DNI Line MC330 li...

Page 7: ...Account Zone DAY NIGHT1 NIGHT2 DAY NIGHT1 NIGHT2 Code Index ID ______________________________________________________________________________ 501 1 1 1 1 1 1 1 1 502 1 1 1 1 1 1 1 1 503 1 1 1 1 1 1 1 1 504 1 1 1 1 1 1 1 1 505 1 1 1 1 1 1 1 1 506 1 1 1 1 1 1 1 1 507 1 1 1 1 1 1 1 1 508 1 1 1 1 1 1 1 1 Step 14 On the Main menu select Group Forms Step 15 On the Group Forms screen select Hunt Group As...

Page 8: ...ctory number of the next port 6 Enter PIMG Port 7 the directory number of the next port 7 Enter PIMG Port 8 the directory number of the next port 8 directory numbers of additional ports Enter PIMG Port n the directory number of the last port last member Step 18 Program each phone to forward calls to the pilot number hunt group based on one of the following Unity Connection call transfer types Tabl...

Page 9: ... tasks have already been completed The phone system is connected to the digital Mitel PIMG units using digital lines The PIMG units are ready to be connected to the LAN or WAN The PIMG units are connected to a power source Fields that are not mentioned in the following procedures must keep their default values For the default values of all fields see the manufacturer documentation for the PIMG uni...

Page 10: ... Download Complete dialog box select Open The window for extracting the PIMG firmware update files appears and select Extract 10 In the Extract dialog box browse to the directory where you want the extracted files and select Extract 11 Close the window for the extracting application To Set Up the Digital Mitel PIMG Units Firmware Version 6 x 12 On the Windows workstation add a temporary route to e...

Page 11: ...oning correctly 8 Repeat Step 6 through Step 11 for each of the following files Mtl_ xx fsh Run xx FskEcho dsp Mtl xx lca 9 On the Configuration menu select Import Export 10 On the Import Export page select Browse 11 In the Choose File dialog box browse to the file MTLDNI_Cfg_Mitel ini 12 Select MTLDNI_Cfg_Mitel ini and select Open 13 On the Import Export page select Import File 14 After the file ...

Page 12: ...you saved f Locate the line with the following parameter gwRTPStartPort g Change the value of the parameter to 16384 so that the line reads as follows gwRTPStartPort 16384 h Locate the line with the following parameter gwRTPEndPort i Change the value of the parameter to 32767 so that the line reads as follows gwRTPEndPort 32767 j Save the file and exit Notepad k On the Configuration menu of the PI...

Page 13: ... enter another descriptive name of the VoIP host group Name Unity Connection without a cluster Select False Unity Connection with a cluster configured Select False Load Balanced Unity Connection without a cluster Select False Unity Connection with a cluster configured Select True Fault Tolerant 1 For Unity Connection without a cluster under Host List enter the host name or IP address of the Unity ...

Page 14: ...oup handles all incoming calls from the phone system Name Select Ascending Selection Direction Select Linear Selection Mode Enter the numbers of the PIMG ports handle inbound calls For example enter for all PIMG ports or enter 1 6 for the first six PIMG ports Port Channel Content 1 Under TDM Trunk Groups select Add Trunk Group 2 Enter the following settings for the second TDM trunk group Table 12 ...

Page 15: ... Inbound VoIP Rules uncheck the Enabled check box for the default rule 4 Select Add Rule 5 Under Inbound VoIP Rules enter the following settings for the first new inbound VoIP rule Table 14 First New Inbound VoIP Rule Settings MWIs Settings Field Check this check box Enable Enter MWI_Calls or another name This inbound VoIP rule handles all MWI calls from Unity Connection Rule Label Select Message ...

Page 16: ...ttings Settings Field Device Selection Select TDM Outbound Destination Select the name of the TDM trunk group that you created for MWIs in Step 37 For example select MWIs Trunk Group CPID Manipulation Enter S Calling Number Enter S Calling Name Enter D Called Number Enter D Called Name Enter R Redirect Number Enter R Redirect Name Select Primary Alternate Route Select Primary Primary PIMG Integrat...

Page 17: ... enter the following settings The rule that you created in Step 48 must be selected Otherwise any changes you make apply to another rule Table 18 Inbound VoIP Request Matching Settings Settings Field Enter Calling Number Enter Calling Name Enter Called Number Enter Called Name Enter Redirect Number Enter Redirect Name 1 Under Outbound Routes enter the following settings The rule that you created i...

Page 18: ...n select Inbound TDM Rules 3 Under Inbound TDM Rules enter the following settings for the first inbound TDM rule Table 20 First Inbound TDM Rule Settings Settings Field Check this check box Enable Enter Inbound_Rule_1 or another name This inbound TDM rule handles all incoming calls from the phone system Rule Label Select Call Request Type Select the name of the TDM trunk group that you created for...

Page 19: ...e enter for all Redirect Number Enter the applicable matching rule used For example enter for all Redirect Name 1 Under Outbound Routes enter the following settings The rule that you created in Step 53 must be selected Otherwise any changes you make apply to another rule Table 22 Outbound Routes Settings Settings Field Device Selection Select VoIP Outbound Destination Select the name of the VoIP h...

Page 20: ...ter 500 Minimum Call Party Delay ms Enter 2000 Maximum Call Party Delay ms Enter 100 Dial Digit on Time ms Enter 100 Dial Inter Digit Time ms Enter 2000 Dial Pause Time ms Enter the code that turns MWIs on Turn MWI On FAC Enter the code that turns MWIs off Turn MWI Off FAC Enter 10000 Outbound Call Connect Timeout ms Select Yes Wait for Ringback Connect on Blind Transfer Enter the pilot number of ...

Page 21: ...ame of the PIMG unit Host and Domain Name Select UDP Transport Type Select No Call as Domain Name Select No SIPS URI Scheme Enabled Enter 120 Invite Expiration sec Server Enter the IP Address of the Domain Name Server that the PIMG unit uses DNS Server Address Select No DNS Translation of Phone Numbers Leave this field blank Registration Server Address Enter 5060 Registration Server Port Enter 360...

Page 22: ... Proxy Leave this field blank Primary Proxy Server Address Not applicable Leave the default setting Primary Proxy Server Port Not applicable Leave the default setting Backup Proxy Server Address Not applicable Leave the default setting Backup Proxy Server Port Enter 10 Proxy Query Interval Timing Enter 400 T1 Time ms Enter 3000 T2 Time ms Enter 5000 T4 Time ms PIMG Integration Guide for Cisco Unit...

Page 23: ...P Digit Relay Mode Select RFC2833 RTP Fax Modem Tone Relay Mode Select Off RTP Source IP Address Validation Select Off RTP Source UDP Port Validation Select Off Signaling Digit Relay Mode Select Off Voice Activity Detection Select On Demand RFC 3960 Early Media Support Select the applicable setting G 711 20 G 729AB 10 Failure to use the correct setting results in recorded messages containing nothi...

Page 24: ...S_Counter_Mode Cipher Mode Select SHA1 Authentication Type Select SHA1_80_bit Authentication Tag Length 1 Select Submit 2 On the Configuration menu select VoIP QOS 3 On the VoIP QOS Configuration page enter the following settings Table 26 VoIP QOS Configurative Page Settings Settings Field Enter 104 Call Control QOS Byte Enter 184 RTP QOS Byte 1 Select Submit 2 On the Configuration menu select IP ...

Page 25: ... call a second phone b Answer the second phone when it rings and leave both handsets off so that both phones are busy c From a third phone dial one of the busy phones d Confirm that you hear a busy tone e Hang up the third phone but leave the handsets for the other two phones off 4 Under Call Progress Tone Learn in the Dial String field enter the extension that you dialed in Step 79c from the thir...

Page 26: ...ration with Mitel SX 200 Phone System After ensuring that the Mitel SX 200 phone system the PIMG units and Unity Connection are ready for the integration do the following procedure to set up the integration and to enter the port settings Creating an Integration Step 1 In Cisco Unity Connection Administration expand Telephony Integrations then select Phone System Step 2 On the Search Phone Systems ...

Page 27: ...ity Connection uses SIP Transport Protocol Enter the IP address of the PIMG unit that you are integrating with Unity Connection IP Address or Host Name Enter the SIP port of the PIMG unit that Unity Connection connects to We recommend that you use the default setting This name must match the setting in the TCP UDP Server Port field on the Configuration VoIP General page of the PIMG unit Otherwise ...

Page 28: ...onsiderations Field Check this check box to enable the port The port is enabled during normal operation Uncheck this check box to disable the port When the port is disabled calls to the port get a ringing tone but are not answered Typically the port is disabled only by the installer during testing Enabled Enter the extension for the port as assigned on the phone system Extension Check this check b...

Page 29: ...and sent to the phone system over the RS 232 serial cable without using voice messaging ports So the following substeps create a separate port group without voice messaging ports and enable the port group for MWIs that are not port specific they do not use ports Note a In Cisco Unity Connection Administration expand Telephony Integration then select Port Group b On the Search Port Groups page sele...

Page 30: ...ettings for the phone system trunk and select Save Table 32 Settings for the Phone System Trunk Setting Field Enter the display name of the phone system that you are creating a trunk for From Phone System Enter the display name of the previously existing phone system that the trunk connects to To Phone System Enter the extra digits that Unity Connection must dial to transfer calls through the gate...

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