Cisco DX650 Administration Manual Download

Page: 1 / 230

Cisco Desktop Collaboration Experience DX650 Administration Guide,
Release 10.1(1)

First Published:

December 12, 2013

Last Modified:

June 18, 2015

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Summary of Contents for DX650

Page 1: ...nistration Guide Release 10 1 1 First Published December 12 2013 Last Modified June 18 2015 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...he equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the Universit...

Page 3: ...elines xvii Cisco Product Security Overview xviii P A R T I Cisco Desktop Collaboration Experience Deployment 1 C H A P T E R 1 Technical Specifications 3 Physical and Operating Environment Specifications 3 Cable Specifications 4 Network and Computer Port Pinouts 4 Network Port Connector Pinouts 4 Computer Port Connector Pinouts 5 Ports Used by Cisco Desktop Collaboration Experience 6 Behavior Dur...

Page 4: ...ty Restrictions 24 802 1X Authentication Support 24 Overview 25 Required Network Components 25 Best Practices 25 Cisco Desktop Collaboration Experience Deployment 26 Cisco Desktop Collaboration Experience Setup in Cisco Unified Communications Manager 26 Set Up Cisco Desktop Collaboration Experience Devices in Cisco Unified Communications Manager 27 Cisco Desktop Collaboration Experience Installati...

Page 5: ...n 41 Phone Addition with Bulk Administration Tool Phone Template 42 Cisco Desktop Collaboration Experience DX600 Series Phone MAC Address Determination 43 P A R T I I Cisco Desktop Collaboration Experience Installation 45 C H A P T E R 4 Cisco Desktop Collaboration Experience Installation 47 Network Requirements 47 Cisco Unified Communications Manager 48 Cisco Desktop Collaboration Experience Phon...

Page 6: ...sory 56 Remove a Bluetooth Device From the Cisco Desktop Collaboration Experience Device 57 Related Bluetooth Documentation 58 Important Note About Headset Types 58 External Device Use 58 Install Cisco Desktop Collaboration Experience 59 Video Displays 60 Cisco Desktop Collaboration Experience DX650 Wall Mount Kit 60 Before You Begin 61 Wall Mount Components 61 Install Bracket 62 Phone Startup Ver...

Page 7: ...ionships 81 WLANs and Roaming 81 Bluetooth Wireless Technology 81 VoIP Wireless Network Components 82 Cisco Unified Wireless AP Interactions 82 Access Point Association 83 Voice QoS in Wireless Network 83 Set Up Flexible DSCP 86 Cisco Unified Communications Manager Interaction 86 Security for Voice Communications in WLANs 86 Authentication Methods 86 Cisco Secure Access Control Server Certificate ...

Page 8: ...105 IPv4 Configuration Menu 108 VPN Menu Options 109 Personal Setup Menu 110 Enterprise Security Settings 110 Add PIN 111 Add Password 111 Reset Lost PIN or Password 112 C H A P T E R 8 Features Templates Services and User Setup 113 Telephony Features Available 113 Configure Product Specific Options 123 Configure VPN From Cisco Unified Communications Operating System Administration Guide 131 VPN C...

Page 9: ...l Policies 147 Feature Control Policy Default Values 148 Reset Options and Load Upgrades 148 Remote Lock 149 Remote Lock Device 149 Remote Wipe 149 Remote Wipe Device 150 Add Users to Cisco Unified Communications Manager 150 Manage the User Options Web Pages 151 Add User to Cisco Unified Communications Manager User Group 151 Associate Cisco Desktop Collaboration Experience with User 151 P A R T I ...

Page 10: ... Collaboration Experience 179 Enable and Disable Web Page Access 180 Device Information 181 Network Setup 182 Network Statistics 187 Device Logs 190 Streaming Statistics 190 C H A P T E R 1 2 Basic Cisco Desktop Collaboration Experience Administration Steps 195 Example User Information for These Procedures 195 Adding a User to Cisco Unified Communications Manager 196 Adding a User From an External...

Page 11: ...ite 207 Cisco Desktop Collaboration Experience User Support 207 Problem Report Tool 207 Configure Customer Support Email Address 208 Problem Report Tool in Phone Only Mode 208 Application Support 208 Access to the User Options Web Pages 208 Service Subscription and Feature Setup 208 User Voice Messaging System Access 209 C H A P T E R 1 5 International User Support 211 Unified Communications Manag...

Page 12: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 xii Contents ...

Page 13: ... complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or on other network devices Audience Network engineers system administrators and telecom engineers should review this guide to learn the steps that are required to set up Cisco Desktop Collaboration Experience DX600 Series phones The tasks described in this document involve configurin...

Page 14: ...changes to the Cisco Desktop Collaboration Experience DX650 Cisco Desktop Collaboration Experience Settings on page 99 Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and Features Templates Services and User Setup on page 113 softkey templates setting up services and adding users to Cisco Unified Communications Manager Explains...

Page 15: ...inal sessions and information the system displays are in screen font screen font Information you must enter is in input font input font Arguments for which you supply values are in italic screen font italic screen font The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Control key while you press the D key Nonprinting characters ...

Page 16: ...r oriented documents are available at the following URL http www cisco com en US products ps12956 products_user_guide_list html Cisco Desktop Collaboration Experience DX650 Quick Start Cisco Desktop Collaboration Experience DX600 Series User Guide Administrator oriented documentation is available at the following URL http www cisco com en US products ps12956 prod_maintenance_guides_list html Cisco...

Page 17: ...he Cisco Business Edition 3000 Documentation Guide and other publications that are specific to your Cisco Business Edition 3000 release Navigate from the following documentation URL http www cisco com en US products ps11370 tsd_products_support_series_home html Cisco Business Edition 6000 Documentation Refer to the Cisco Business Edition 6000 Documentation Guide and other publications that are spe...

Page 18: ... Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Furthe...

Page 19: ...P A R T I Cisco Desktop Collaboration Experience Deployment Technical Specifications page 3 Cisco Desktop Collaboration Experience page 9 Cisco Desktop Collaboration Experience and Your Network page 31 ...

Page 20: ......

Page 21: ...owing table shows the physical and operating environment specifications for Cisco Desktop Collaboration Experience Table 2 Physical and Operating Specifications Value or Range Specification Thin film transistor TFT liquid crystal display with backlight system Display 7 in diagonal 153 6 mm H x 90 0 mm V Display area 1024 H x 600 V Display resolution 1080p encoding Camera TI OMAP4460 Processor Cisc...

Page 22: ...r a second 10 100 1000BaseT compliant connection AC power wall plug Network and Computer Port Pinouts The Cisco Desktop Collaboration Experience phone includes network and computer access ports which are used for network connectivity They serve different purposes and have different port pinouts The Network port is the 10 100 1000 SW port The Computer access port is the 10 100 1000 PC port Network ...

Page 23: ...following table describes the Computer port connector pinouts Table 4 Computer Access Port Connector Pinouts Function Pin Number BI_DB 1 BI_DB 2 BI_DA 3 BI_DD 4 BI_DD 5 BI_DA 6 BI_DC 7 BI_DC 8 BI stands for bidirectional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Note Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 5 Network and Co...

Page 24: ...client UDP 69 49152 53248 HTTP client TCP UDP 80 49152 53248 HTTP server TCP UDP Server configured 80 Network Time Protocol to obtain time of day NTP client UDP 123 123 HTTP client TCP Server configured 49152 53248 File transport support is required to obtain various configuration and image files from a central server HTTP download TCP 6970 49152 53248 Default is 5060 can be changed by administrat...

Page 25: ...ct voice and video quality and in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following activities Administrative tasks such as an internal port scan or security scan Attacks that occur on your network such as a Denial of Service attack To reduce or eliminate any adverse effects schedule administrative network tasks during a time when t...

Page 26: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 8 Behavior During Times of Network Congestion ...

Page 27: ...the phone connects to your data network it offers enhanced IP telephony features including access to network information and services and customizeable features and services The Cisco Desktop Collaboration Experience DX600 series devices have the following features 24 bit color phone screen with touchscreen support Full video capabilities Gigabit Ethernet connectivity Support for an external micro...

Page 28: ...sco Desktop Collaboration Experience DX650 The following sections describe attributes of the Cisco Desktop Collaboration Experience DX650 Phone Cable Installation See the following figure and table to connect your phone Computer port 6 Kensington Security Slot 1 Auxiliary port 7 microUSB port 2 USB port 8 Line in out port 3 HDMI port 9 Power port 4 Network port 5 Cisco Desktop Collaboration Experi...

Page 29: ...6 Transfers a call Transfer button 7 Ends a call End call button 8 Places a call on hold or resumes a held call Hold button 9 Creates a conference call Conference button 10 Controls the handset headset and speakerphone volume off hook and the ringer volume on hook Volume button 11 Toggles the speakerphone on or off When the speakerphone is on the button is lit Speaker button 12 Toggles video on or...

Page 30: ... industry standard and Cisco network protocols required for voice communication The following table provides an overview of the network protocols that the Cisco Desktop Collaboration Experience DX600 series phones support Table 7 Supported Network Protocols on the Cisco Desktop Collaboration Experience DX650 Usage Notes Purpose Network Protocol The Cisco Desktop Collaboration Experience DX600 seri...

Page 31: ...tions see the Dynamic Host Configuration Protocol chapter and the Cisco TFTP chapter in the Cisco Unified Communications Manager System Guide If you cannot use option 150 you may try using DHCP option 66 Note DHCP dynamically allocates and assigns an IP address to network devices DHCP enables you to connect a Cisco Desktop Collaboration Experience DX600 series device into the network and the phone...

Page 32: ...standard specifies how devices communication over a wireless local area network WLAN 802 11a operates at the 5 GHz band and 802 11b and 802 11g operate at the 2 4 GHz band 802 11 n operates in either 2 4 GHz or 5Ghz band IEEE 802 11a b g n To communicate using IP network devices must have an assigned IP address domain name gateway and netmask IP addresses subnets and gateway identifications are au...

Page 33: ...ntrol Protocol RTCP SDP capabilities such as codec types DTMF detection and comfort noise are normally configured on a global basis by Cisco Unified Communications Manager or Media Gateway in operation Some SIP endpoints may allow configuration of these parameters on the endpoint itself SDP is the portion of the SIP protocol that determines which parameters are available during a connection betwee...

Page 34: ...ons Manager System Guide TFTP allows you to transfer files over the network On the Cisco DX650 TFTP enables you to obtain a configuration file specific to the phone type Trivial File Transfer Protocol TFTP UDP is used only for RTP streams SIP signaling on the phones does not support UDP UDP is a connectionless messaging protocol for delivery of data packets User Datagram Protocol UDP Related Topic...

Page 35: ...e Cisco DX600 series phone from Cisco Unified Communications Manager Administration Use this web based application to set up phone registration criteria and calling search spaces and to configure corporate directories and services among other tasks See the related topics and the Cisco Unified Communications Manager documentation for additional information For more information about Cisco Unified C...

Page 36: ...tration the phone configuration file contains sensitive information To ensure the privacy of a configuration file you must configure it for encryption For detailed information see the Configuring Encrypted Phone Configuration Files chapter in the Cisco Unified Communications Manager Security Guide The following table shows where you can find information about security in this and in other document...

Page 37: ...he CTL file from the phone See Reset Cisco Desktop Collaboration Experience on page 203 Resetting or restoring the phone See 802 1X Authentication Support on page 24 802 1X authentication for Cisco DX600 series phones Supported Security Features The following table provides an overview of the security features that the Cisco DX650 supports For more information about these features Cisco Unified Co...

Page 38: ...ory on the phone The phone rejects such files without further processing File authentication Encryption prevents sensitive information from being revealed while the file is in transit to the phone In addition the phone validates the signature to make sure that file tampering did not occur after file creation Files that fail authentication are not written to flash memory on the phone The phone reje...

Page 39: ... to installation of applications from unknown sources Phone hardening The Cisco DX600 Series phone can use 802 1X authentication to request and gain access to the network See 802 1X Authentication Support on page 24 for more information 802 1X Authentication After you configure a Survivable Remote Site Telephony SRST reference for security and then reset the dependent devices in Cisco Unified Comm...

Page 40: ...op Collaboration Experience plays a nonsecure indication tone 6 beeps to alert the user that the call is not protected For a detailed description of the secure indication tone feature and the configuration requirements see the Cisco Unified Communications Manager Security Guide Video is transmitted as nonsecure So even if both Cisco DX650 devices are secure the Encrypted lock icon will not be disp...

Page 41: ...ified Communications Manager Security Guide Note Call Security Interactions and Restrictions Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and security in the system The following table provides information about changes to call ...

Page 42: ...s Manager server and Web Access must be enabled on the device configuration page Step 2 In a web browser go to http device ip SecurityInformation to view device security information or http device ip SecurityInformationX to view device security information in an XML format Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encr...

Page 43: ...ents including Cisco Desktop Collaboration Experience device The phone acts as the 802 1X supplicant which initiates the request to access the network Cisco Secure Access Control Server ACS or other third party authentication server The authentication server and the phone must both be configured with a shared secret that authenticates the phone Cisco Catalyst Switch or other third party switch The...

Page 44: ...g a Cisco IP telephony network see the System Configuration Overview chapter in Cisco Unified Communications Manager System Guide After you set up the IP telephony system and configure systemwide features in Cisco Unified Communications Manager you can add Cisco Desktop Collaboration Experience devices to the system Cisco Desktop Collaboration Experience Setup in Cisco Unified Communications Manag...

Page 45: ... Desktop Collaboration Experience DX650 Cisco Unified Communications Manager user to associate with Cisco Desktop Collaboration Experience DX650 Cisco Desktop Collaboration Experience DX650 usage information that affects telephony features or applications For more information see the Cisco Unified IP Phones chapter in the Cisco Unified Communications Manager System Guide Step 2 Verify that you hav...

Page 46: ...ommunications Manager Administration Note Some Cisco provided default services are classified as enterprise subscriptions so the user cannot add them through the User Options web pages Such services are on the phone by default and they can only be removed from the phone if you disable them in Cisco Unified Communications Manager Administration Note For more information see the IP phone services se...

Page 47: ...one installation You or the phone users can install the phone at the user location Before you install a phone even if it is new upgrade the phone to the current firmware image For information about upgrading see the readme file for your phone which is located at http tools cisco com support downloads go Redirect x mdfid 278875240 Note After the phone connects to the network the phone startup proce...

Page 48: ...k settings on the phone for an IP network you can set up an IP address for the phone either by using DHCP or by manually entering an IP address For more information see Network Settings on page 67 and Ethernet Settings Menu on page 105 Step 5 If you choose to deploy the Cisco Desktop Collaboration Experience DX600 series device on the wireless network you must perform the following Configure the w...

Page 49: ... Unified IP Telephony components including Cisco Unified Communications Manager To function in the IP telephony network the Cisco Desktop Collaboration Experience phone must connect to a network device such as a Cisco Catalyst switch You must also register the Cisco Desktop Collaboration Experience phone with a Cisco Unified Communications Manager system before you can send and receive calls This ...

Page 50: ...ce pack for your version of Cisco Unified Communications Manager http www cisco com cisco software navigator html To start enter Cisco Unified Communications Manager in the search field and click Find For more information see the Telephony Features Available on page 113 Note Cisco Desktop Collaboration Experience and VLAN Interaction The Cisco Desktop Collaboration Experience DX600 series phone co...

Page 51: ... When you remove a phone that is powered with external power disconnect the Ethernet cable from the phone before you disconnect the power supply Note Power Guidelines The following table provides guidelines for Cisco Desktop Collaboration Experience DX600 series device power Table 12 Guidelines for Cisco Desktop Collaboration Experience DX600 Series Power Guidelines Power Type The Cisco Desktop Co...

Page 52: ... until power is restored In the case of a power failure or disruption you may need to reset or reconfigure equipment before you can use the Service or Emergency Calling Service dialing Phone Power Reduction You can reduce the amount of energy that the Cisco Desktop Collaboration Experience DX600 series device consumes by using Power Save or EnergyWise Power Save Plus mode Power Save Mode In Power ...

Page 53: ... for the days that are selected in the Enable Power Save Plus field Phone Off Idle Timeout Determines the length of time that the phone must be idle before the phone powers down Enable Audio Alert When enabled instructs the phone to play an audible alert starting 10 minutes before the time that the Phone Off Time field specifies EnergyWise Domain Specifies the EnergyWise domain that the phone is i...

Page 54: ... U APSD for power management if Wi Fi Multimedia WMM is enabled and U APSD is supported If WMM is disabled or U APSD is not available the Cisco DX650 uses Power Save Poll PS POLL for power management For more information see the Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide Additional Information About Power The documents in the following table provide more info...

Page 55: ...ost connection to the server on the screen Cisco DX650 accesses the configuration file named SEPmac_address cnf xml where mac_address is the Ethernet MAC address of Cisco DX650 The description field in the Phone Configuration window of Cisco Unified Communications Manager Administration is prepopulated when the device is first configured The MAC address uniquely identifies the Cisco DX650 device P...

Page 56: ...US server before network access is available WPA WPA2 or CCKM Auto AKM The phone looks for an access point that has one of the key management options enabled Authentication uses the configured WPA Pre shared key or WPA2 Pre shared key WPA Pre shared key WPA2 Pre shared key Auto AKM For more information see Authentication Methods on page 86 4 Load the stored phone image The Cisco DX650 has nonvolat...

Page 57: ...r information for the phone For more information see Cisco Unified Communications Manager Phone Addition Methods on page 39 11 Contact Cisco Unified Communications Manager The configuration file defines how the Cisco DX650 communicates with Cisco Unified Communications Manager and provides a phone with the load ID After it obtains the file from the TFTP server the phone attempts to make a connecti...

Page 58: ...se when you physically connect the phone to your IP telephony network During autoregistration Cisco Unified Communications Manager assigns the next available sequential directory number to the phone Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings such as the directory numbers from Cisco Unified Communications Manager Move autoregistered phones to...

Page 59: ...hrough the Cisco CTL client autoregistration is not enabled automatically Note For more information see the Cisco Unified Communications Manager Bulk Administration Guide Cisco Unified Communications Manager Administration Phone Addition You can add Cisco Desktop Collaboration Experience DX600 series devices individually to the Cisco Unified Communications Manager database by using Cisco Unified C...

Page 60: ...through the Bulk Administration menu see the Cisco Unified Communications Manager Bulk Administration Guide Inserting Phones chapter For more information about using Bulk Administration Tool see the Cisco Unified Communications Manager Bulk Administration Guide For more information about creating of Bulk Administration Tool Phone Templates see the Phone Template section in the Cisco Unified Commun...

Page 61: ...MAC address of a phone in these ways From the phone tap Applications Settings About device Status and look at the MAC Address field Look at the MAC label on the back of the phone Display the web page for the phone and click the Device Information hyperlink Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 43 Cisco Desktop Collaboration Experience DX600 Series Phone M...

Page 62: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 44 Cisco Desktop Collaboration Experience DX600 Series Phone MAC Address Determination ...

Page 63: ...perience Installation Cisco Desktop Collaboration Experience Installation page 47 External Camera page 71 VoIP Wireless Network page 73 Cisco Desktop Collaboration Experience Settings page 99 Features Templates Services and User Setup page 113 ...

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Page 65: ...onfigure the phone in your network Then you can install the phone and verify functionality For more information see Cisco Desktop Collaboration Experience and Your Network on page 31 Note For the Cisco Desktop Collaboration Experience phone to successfully operate as an endpoint in your network your network must meet the following requirements VoIP Network VoIP is configured on your Cisco routers ...

Page 66: ...d is properly configured in Cisco Unified Communications Manager Administration before you connect any Cisco Desktop Collaboration Experience phone to the network For information about enabling and configuring autoregistration see the Cisco Unified Communications Manager Administration Guide You must use Cisco Unified Communications Manager Administration to configure and assign telephony features...

Page 67: ...unted phone you might need to adjust the handset rest to ensure that the receiver cannot slip out of the cradle Disable Speakerphone By default the wideband capable speakerphone is enabled on the Cisco Desktop Collaboration Experience phone You can use Cisco Unified Communications Manager Administration to disable the speakerphone Procedure Step 1 Access Cisco Unified Communications Manager Admini...

Page 68: ...B port on the side Cisco Desktop Collaboration Experience supports a maximum of ten devices total connected to the USB ports Each device that connects to Cisco Desktop Collaboration Experience is included in the maximum device count Supported accessories include USB serial cable USB mouse USB keyboard USB powered hub and USB memory stick Because all USB hubs need to be powered keyboards that inclu...

Page 69: ...l port on your PC laptop two USB console cables can be connected back to back with a Null modem cable between them Tip To use a USB console use the following procedure Procedure Step 1 In Cisco Unified Communications Manager set credentials on device page Step 2 Enable USB debugging under Product Specific Configuration window Step 3 Connect a USB serial cable to Cisco Desktop Collaboration Experie...

Page 70: ...ty to other devices such as mobile cell phones and two way radios some audio noise or echo may still occur Either the remote party or both the remote party and the Cisco Desktop Collaboration Experience phone user may hear an audible hum or buzz A range of outside sources can cause humming or buzzing sounds for example electric lights electric motors or large PC monitors In some cases using a loca...

Page 71: ...o place and answer calls using the headset Disable Wired Headset You can disable the headset by using Cisco Unified Communications Manager Administration If you do so you also disable the speakerphone Procedure Step 1 To disable the headset from Cisco Unified Communications Manager Administration choose Device Phone and locate the phone that you want to modify Step 2 In the Phone Configuration win...

Page 72: ...ur Cisco Desktop Collaboration Experience phone Procedure Go to the following URL http www cisco com en US prod voicesw ucphone_headsets html See the wireless headset documentation for information about connecting the headset and using the features Bluetooth Wireless Headsets Cisco Desktop Collaboration Experience supports Bluetooth Version 3 0 technology when the headsets support Bluetooth Blueto...

Page 73: ...to the mobile phone and return audio back to the Hands Free Unit Retrieve the mobile phone call list Hands free devices may differ as to how features are activated Device manufacturers may also use different terms when referring to the same feature For more information see the manufacturer documentation Phone Book Access Profile Bluetooth Phone Book Access Profile PBAP allows the user to share con...

Page 74: ...ke up the headset by tapping on the operational button to initiate the reconnect You must enable the headset and then add it as a phone accessory by using the following procedures Enable Bluetooth Wireless Headset Before you use your Bluetooth Wireless headset you must enable it Procedure Step 1 In Cisco Unified Communications Manager Administration choose Device Phone locate the phone you want to...

Page 75: ...rt is shown Cisco Desktop Collaboration Experience connects with headsets using a shared key authentication and encryption method Cisco Desktop Collaboration Experience can be connected with five or more headsets at a time The last one connected is used as the default Pairing is typically performed once for each headset After a device has been paired its Bluetooth connection is maintained as long ...

Page 76: ...set to use the analog headset External Device Use Cisco recommends the use of good quality external devices such as speakers microphones and headsets that are shielded screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In t...

Page 77: ...ired interface depending on the quality and bandwidth of the wireless connection Some upgrades may take more than one hour Note To install a Cisco Desktop Collaboration Experience phone perform the following procedure Before You Begin Before you install a Cisco Desktop Collaboration Experience device you must add it to Cisco Unified Communications Manager Make sure you upgrade Cisco Desktop Collab...

Page 78: ...see Network and Computer Ports on page 48 for guidelines Step 7 Enable the phone to use the wireless local area network WLAN You must disconnect all Ethernet connections if you deploy the Cisco Desktop Collaboration Experience phone on a wireless LAN Note Step 8 Secure the phone with a cable lock For more information see Phone and Cable Lock on page 12 Step 9 Configure network settings See TFTP Se...

Page 79: ...boration Experience Installation on page 47 Wall Mount Components Figure 1 Wall Mount Kit for Single Phone Assembly One wall bracket 5 Six 8 18 x 1 25 inch Phillips head screws 1 One 6 inch Ethernet cable 6 Six anchors 2 One lock down key 7 Four 3 x 6mm machine screws 3 One lock 8 One phone bracket 4 The hardware that is included in this wall mount kit is for drywall installation For installation ...

Page 80: ...nearby jack a Use the level to ensure that the bracket is level then use a pencil to mark the screw holes b Carefully center the anchor over the pencil mark and use a no 2 Phillips screwdriver to press the anchor into the wall c Screw the anchor clockwise into the wall until the anchor is seated flush Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 62 Install Cisco...

Page 81: ...e a Detach the handset cord and headset cord if any power cord and any other attached cords from the base of the phone b Slide the phone bracket onto the phone Make sure the phone ports are accessible through the holes in the bracket Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 63 Install Cisco Desktop Collaboration Experience ...

Page 82: ...o the phone body Figure 3 Attach Phone Bracket Step 3 Attach the Ethernet cable to the 10 100 1000 SW network port and wall jack If you are connecting a network device such as a computer to the phone attach the cable to the 10 100 1000 computer PC access port Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 64 Install Cisco Desktop Collaboration Experience ...

Page 83: ...le 6 Network port 3 Step 4 To attach the phone to the wall bracket insert the tabs on the top of the phone bracket into the slots on the wall bracket Ensure that the power cord and any other cable that does not terminate in the wall behind the Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 65 Install Cisco Desktop Collaboration Experience ...

Page 84: ... cable per opening Figure 5 Attach Phone to Wall Bracket Step 5 Use the lock down key to lock the phone to the wall bracket You can store the lock down key on the key hook at the bottom of the phone bracket Figure 6 Phone Bracket with Key Hook Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 66 Install Cisco Desktop Collaboration Experience ...

Page 85: ... added to the end of Detecting Network to indicate that the key sequence was detected Step 3 The TFTP configuration screen appears Enter the TFTP server address and tap Confirm Self Provisioning Self provisioning allows the user to set up their phone with less administrator effort Enable Self Provisioning Procedure Step 1 In Cisco Unified Communications Manager Administration go to User Management...

Page 86: ... Note For more information about the security features see the related topics and the Cisco Unified Communications Manager Security Guide A Locally Significant Certificate LSC installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function CAPF You can use Cisco Unified Communications Manager Administration to configure an LSC as described...

Page 87: ...cedure a series of messages appears in the LSC option field in the Security Configuration menu so you can monitor progress After the procedure is completed successfully Cisco Desktop Collaboration Experience displays Installed or Not Installed The LSC installation update or removal process can take a long time to complete You can stop the process at any time by tapping Cancel After the installatio...

Page 88: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 70 Cisco Desktop Collaboration Experience Phone Security ...

Page 89: ...res an external power supply Note Set Up External Camera To configure the external camera you must perform the following configuration steps in Cisco Unified Communications Manager Administration You can enable the parameters that are described in the following procedure in one of the following windows Phone Configuration window Device Phone Enterprise Phone Configuration window System Enterprise ...

Page 90: ...res of the external camera Unlike the internal camera you cannot adjust the brightness setting for the external camera Perform External Camera Postinstallation Checks After installing the external camera perform the following checks 1 Wait until the External Camera Connected message appears 2 Tap 3 Tap Self View 4 Move the phone and external camera to a position where no bright lights are in the f...

Page 91: ...ration Experience DX600 series devices with wireless capability such as the Cisco Desktop Collaboration Experience DX650 can provide voice communication within the corporate WLAN The Cisco Desktop Collaboration Experience DX600 series device depends on and interacts with wireless access points AP and key Cisco IP Telephony components including Cisco Unified Communications Manager Administration to...

Page 92: ...res that APs that support voice communications use Cisco IOS Release 12 4 21a JY or later Cisco IOS software provides features for managing voice traffic For more information about APs see the DX600 Series Wireless LAN Deployment Guide In some WLANs each AP has a wired connection to an Ethernet switch such as a Cisco Catalyst 3750 that is configured on a LAN The switch provides access to gateways ...

Page 93: ...laboration Experience DX600 Series Wireless LAN Deployment Guide 802 11e Defines a set of Quality of Service QoS enhancements for wireless LAN applications 802 11g Uses the same unlicensed 2 4 Ghz band as 802 11b but extends the data rates to provide greater performance by using Orthogonal Frequency Division Multiplexing OFDM technology OFDM is a physical layer encoding technology for transmitting...

Page 94: ...500 5 700 GHz 149 153 157 161 165 5 5 745 5 825 GHz 802 11j channels 34 38 42 46 are not supported Note World Mode 802 11d If you are using the Cisco Desktop Collaboration Experience DX600 series device in World mode you must enable World mode 802 11d The Cisco Desktop Collaboration Experience DX600 series uses 802 11d to determine which channels and transmit powers to use and inherits the client ...

Page 95: ...nsmit power levels to use and inherits its client configuration from the associated AP Enable World mode 802 11d on the AP to use the Cisco Desktop Collaboration Experience in World mode Supported Countries Cisco Desktop Collaboration Experience DX600 series devices support the following countries Poland PL India IN Argentina AR Portugal PT Indonesia ID Australia AU Puerto Rico PR Ireland IE Austr...

Page 96: ...nge divides into several sections called Unlicensed National Information Infrastructure UNII bands each of which has four channels The channels are spaced at 20 MHz to provide nonoverlapping channels and more channels than 2 4 GHz provides 802 11 Data Rates Transmit Power Ranges and Decibel Tolerances The following table lists the transmit Tx power capacities data rates ranges in feet and meters a...

Page 97: ... ft 88 m 54 Mbps 802 11g 91 dBm 709 ft 216 m 6 Mbps 16 dBm 90 dBm 650 ft 198 m 9 Mbps 87 dBm 623 ft 190 m 12 Mbps 86 dBm 623 ft 190 m 18 Mbps 82 dBm 623 ft 190 m 24 Mbps 80 dBm 495 ft 151 m 36 Mbps 77 dBm 413 ft 126 m 48 Mbps 76 dBm 394 ft 120 m 54 Mbps 802 11b 96 dBm 1 010 ft 308 m 1 Mbps 17 dBm 85 dBm 951 ft 290 m 2 Mbps 90 dBm 919 ft 280 m 5 5 Mbps 87 dBm 902 ft 275 m 11 Mbps Cisco Desktop Coll...

Page 98: ...dentifies the data packets for the device and all other data packets are ignored Cisco wireless 802 11b g products use DSSS technology to support multiple devices on the WLAN Orthogonal Frequency Division Multiplexing OFDM Transmits signals by using RF OFDM is a physical layer encoding technology that breaks one high speed data carrier into several lower speed carriers to transmit in parallel acro...

Page 99: ...roaming to work CCKM is also supported on the Cisco Unified Wireless LAN Controller alone The Cisco Desktop Collaboration Experience DX650 supports CCKM with 802 1X WEP or WPA TKIP only CCKM is not supported with WPA2 or WPA AES For details about CCKM see the Cisco Fast Secure Roaming Application Note at http www cisco com en US products hw wireless ps4570 prod_technical_reference09186a00801c5223 ...

Page 100: ...access points and can affect the voice and video performance In contrast data users remain in one place or occasionally move to another location The ability to roam while maintaining a call is one of the advantages of wireless voice so RF coverage needs to include stairwells elevators quiet corners outside conference rooms and passageways To ensure good voice quality and optimal RF signal coverage...

Page 101: ...ffic is susceptible to delay jitter and packet loss These issues do not impact the data end user but can seriously impact a voice call To ensure that voice traffic receives timely and reliable treatment with low delay and low jitter you must use Quality of Service QoS and use separate virtual LANs VLANs for voice and data By isolating the voice traffic onto a separate VLAN you can use QoS to provi...

Page 102: ...ce traffic so as to ensure the best possible voice QoS Place voice RTP and signaling SIP traffic in the highest priority queue and place data traffic in a best effort queue Although 802 11b g EDCF does not guarantee that voice traffic is protected from data traffic you should get the best statistical results by using this queuing model The queues are Best Effort BE 0 3 Background BK 1 2 Video VI 4...

Page 103: ...em maintains a small bandwidth reserve so wireless phone clients can roam into a neighboring AP even when the AP is at full capacity After reaching the voice bandwidth limit the next call is load balanced to a neighboring AP without affecting the quality of the existing calls on the channel Cisco Desktop Collaboration Experience utilizes TCP for SIP communications and Cisco Unified Communications ...

Page 104: ...ration Experience devices and IP devices in the Cisco Unified Communications Manager Administration Guide the Cisco Unified Communications Manager System Guide and the Cisco Desktop Collaboration Experience DX600 Series Wireless LAN Deployment Guide Related Topics Cisco Desktop Collaboration Experience Setup in Cisco Unified Communications Manager on page 26 Security for Voice Communications in WL...

Page 105: ...nds an Authority ID AID to the client phone which in turn selects the appropriate PAC The client phone returns a PAC Opaque to the RADIUS server The server decrypts the PAC with the master key Both endpoints now contain the PAC key and a TLS tunnel is created EAP FAST supports automatic PAC provisioning but you must enable it on the RADIUS server In the Cisco ACS by default the PAC expires in one ...

Page 106: ...cess Control Server ACS is an authentication server that uses EAP TLS and PEAP authentication protocols and digital certification to ensure the protection and validity of authentication information For each EAP authentication method certificates must be installed and correctly configured ACS certificates are configured in the ACS Certificate Setup page that is shown in the following figure Figure ...

Page 107: ... by Wi Fi Root CA that signed the server certificate to be installed on ACS c Wi Fi Intermediate CA sta is the CA certificate that signed the user certificate to be installed on the client 6 In addition to the certificate setup a user account that matches the common name of the user certificate must be created 7 All the CA certificates in the certificate chain need to be installed and trusted as s...

Page 108: ...ore security than WPA pre shared keys that are stored on the AP and phone Cisco Centralized Key Management CCKM Uses RADIUS server and a wireless domain server WDS information to manage and authenticate keys The WDS creates a cache of security credentials for CCKM enabled client devices for fast and secure reauthentication With WPA WPA2 and CCKM encryption keys are not entered on the phone but are...

Page 109: ... packet key ciphering and longer initialization vectors IVs that strengthen encryption In addition a message integrity check MIC ensures that encrypted packets are not being altered TKIP removes the predictability of WEP that helps intruders decipher the WEP key AES An encryption method used for WPA2 authentication This national standard for encryption uses a symmetrical algorithm that has the sam...

Page 110: ...s that are on the AP When you use Auto AKM encryption options are automatically configured for WPA WPA2 WPA Pre shared key WPA2 Pre shared key or CCKM In AKM mode the phone authenticates with LEAP if the phone is configured with WPA WPA2 or CCKM key management or if 802 1X is used The Cisco Desktop Collaboration Experience does not support auto EAP negotiation to use EAP FAST mode you must specify...

Page 111: ...l0 278875243 Related Topics Cisco Unified Wireless AP Interactions on page 82 Authentication Methods on page 86 Encryption Methods on page 91 Cisco Unified Communications Manager Interaction on page 86 VoIP Wireless Network Components on page 82 VoIP WLAN Deployment on page 93 VoIP WLAN Deployment This section provides configuration guidelines for deploying Cisco Desktop Collaboration Experience d...

Page 112: ... Yes Yes Cisco Aironet 500 Series Yes Yes No Yes Yes Cisco Aironet 1100 Series Yes Yes Yes Yes Yes Cisco Aironet 1130 AG Series Yes Yes Yes Yes Yes Cisco Aironet 1140 Series Yes Yes Optional Yes Yes Cisco Aironet 1200 Series Yes Yes Yes Yes Yes Cisco Aironet 1230 AG Series Yes Yes Yes Yes Yes Cisco Aironet 1240 AG Series Yes Yes Yes Yes Yes Cisco Aironet 1250 Series Yes Yes No Yes Yes Cisco Airone...

Page 113: ...ackets If the Wi Fi connectivity for voice and video is enabled for the Cisco Desktop Collaboration Experience you authenticate the Wi Fi network by using the WLAN Sign In application within your applications menu To enable the application go to Applications Administrator Settings Network Setup WLAN Setup WLAN Sign in Access and enable WLAN network To change the username or password go to Applicat...

Page 114: ... that common phone profile To enable wireless LAN for all WLAN capable phones in your network select the enable setting for the Wi Fi parameter in the Enterprise Phone Configuration window System Enterprise Phone Configuration and check the Override Common Settings check box In the Phone Configuration window in Cisco Unified Communications Manager Administration Device Phone use the wired line MAC...

Page 115: ... select Device Phone Wifi Profile Group Step 2 Configure the wireless profile group and select Save Step 3 Select System Device Pool Step 4 Add the wireless profile group to a device pool and select Save Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 97 Wireless LAN Setup ...

Page 116: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 98 Wireless LAN Setup ...

Page 117: ...ess Networks Provides configuration options to configure Cisco Desktop Collaboration Experience with the wireless local area Wi Fi Provides configuration options to configure Cisco Desktop Collaboration Experience with the wireless local area network WLAN You must disconnect the Ethernet cable to use Wi Fi For more information see the Wi Fi Settings Menu on page 101 Bluetooth Provides configuratio...

Page 118: ... Menu Use these steps to display a configuration menu Procedure Step 1 Tap Home Step 2 Tap Settings Step 3 Select the appropriate menu Wireless and Networks Settings Menu The Wireless Networks settings menu provides options for viewing and making changes to a variety of network settings The following table describes these options and where applicable explains how to change them Cisco Desktop Colla...

Page 119: ... data usage by Wi Fi and Ethernet Data usage See the TFTP Server Settings Menu on page 104 Sets up and manages TFTP server information TFTP server settings See the Ethernet Settings Menu on page 105 Sets up and manages wired access Ethernet settings See the VPN Menu Options on page 109 Sets up and manages Virtual Private Networks VPNs VPN Allows you to reset the network settings to factory default...

Page 120: ...ier for accessing wireless access points Network SSID 1 Choose Wi Fi Add network 2 Select Security 3 Select Security option 4 Tap Save The type of authentication that Cisco Desktop Collaboration Experience uses to access the WLAN Valid values None WEP WPA WPA2 PSK 802 1X EAP Supported 802 1X EAP methods are PEAP TLS and FAST Server validation for PEAP is not supported For a detailed explanation of...

Page 121: ...y choosing Settings Bluetooth Step 2 Ensure that Bluetooth is enabled Step 3 Select Search for devices Step 4 Select Bluetooth device after it is displayed on the list Step 5 Configure device as necessary Cisco Desktop Collaboration Experience can also be discovered by Bluetooth devices by placing a check mark next to Discoverable Tap to enable discoverability Cisco Desktop Collaboration Experienc...

Page 122: ...d and the TFTP server 1 setting must be set to the correct TFTP server Doing so ensures that the Cisco Desktop Collaboration Experience endpoint continues to register to the appropriate server when connected to a noncorporate network Note Indicates whether Cisco Desktop Collaboration Experience is using an alternative TFTP server Use alternate TFTP server 1 Tap Use alternate TFTP server to enable ...

Page 123: ...rver 2 option In this case Cisco Desktop Collaboration Experience deletes the file after you save changes to the TFTP server 1 server 2 option A new CTL or ITL file downloads from the new TFTP server 1 server 2 address After Cisco Desktop Collaboration Experience looks for its TFTP server it gives precedence to manually assigned TFTP servers regardless of the protocol For information about the CTL...

Page 124: ...nce is attached To assign a VLAN ID manually use the Admin VLAN ID option Auxiliary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which Cisco Desktop Collaboration Experience is a member If Cisco Desktop Collaboration Experience has not received an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are c...

Page 125: ...laboration Experience devices simultaneously enable the Remote Port Configuration in the Enterprise Phone Configuration System Enterprise Phone Configuration If the ports are configured for Remote Port Configuration in Cisco Unified Communications Manager you cannot change the data on the Cisco Desktop Collaboration Experience device Note Speed and duplex of the Computer access port Valid values A...

Page 126: ...IP address if DHCP is not used Use Static IP 1 Tap Use static IP to enable 2 Select IP address 3 Enter IP address 4 Tap OK Internet Protocol IP address of Cisco Desktop Collaboration Experience IP address 1 Tap Use static IP to enable 2 Select Gateway 3 Enter Gateway name 4 Tap OK Gateway used by Cisco Desktop Collaboration Experience Gateway 1 Tap Use static IP to enable 2 Select Netmask and then...

Page 127: ...NS server IP address 3 Tap OK 4 Repeat Steps 2 and 3 as needed to assign backup DNS server Primary Domain Name System DNS server DNS server 1 and optional backup DNS server DNS server 2 used by Cisco Desktop Collaboration Experience DNS 1 DNS 2 VPN Menu Options Use this procedure to configure VPN on Cisco Desktop Collaboration Experience For information about VPN configuration from Cisco Unified C...

Page 128: ...u and indicates whether the CTL or ITL file is installed on Cisco Desktop Collaboration Experience For information about how to access the Enterprise security settings menu and its submenus see Display Setup Menu on page 100 The following table describes the options in the Enterprise security settings menu and where applicable explains how to change them Table 27 Enterprise Security Settings Menu ...

Page 129: ...isco Desktop Collaboration Experience device and view transaction status Device authentication Add PIN Procedure Step 1 When you are prompted to set a PIN or password tap Ok Step 2 Tap PIN Step 3 Enter a PIN and tap Continue Your PIN must be at least four digits Step 4 Enter your PIN again and tap OK to confirm your PIN Add Password Procedure Step 1 When you are prompted to set a PIN or password t...

Page 130: ...d Communications Manager or Google account and enter your credentials You can only select an active account Step 4 Reset your PIN or password Your phone is now unlocked and your new PIN or password is ready to use Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 112 Personal Setup Menu ...

Page 131: ...dify phone templates For suggestions about how to provide users with information about features and what information to provide see Internal Support Website on page 207 For information about setting up Cisco Desktop Collaboration Experience devices in non English environments see International User Support on page 211 After you add a Cisco Desktop Collaboration Experience to Cisco Unified Communic...

Page 132: ...udes placed received and missed calls To place the call the user can choose a number from any of these call lists or continue to enter digits manually Auto Dial For more information see Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phone chapter Cisco Unified Communications M...

Page 133: ... the Cisco Unified Communications Manager System Guide Allows a user to enable the full external number to be used for calling line identification Calling Line Identification CLID For more information see the Cisco Unified IP phones chapter in the Cisco Unified Communications Manager System Guide at the following URL http www cisco com en us products sw voicesw ps556 prod_maintenance_ guides_list ...

Page 134: ...ch participant individually Allows any participant in a standard ad hoc conference to add or remove participants Allows users to join two or more calls that are on one line to create a conference call and remain on the call Conference For more information about diverting calls to voicemail go to the Immediate Divert chapter in the Cisco Unified Communications Manager Features and Services Guide Fo...

Page 135: ...ration DND Incoming Call Alert Choose the type of alert to play if any on a Cisco Desktop Collaboration Experience for incoming calls when DND is active This parameter is located on both the Common Phone Profile window and the Phone configuration window Phone Configuration window value takes precedence BLF Status Depicts DND Enables DND status to override busy idle state Do Not Disturb DND For mor...

Page 136: ...sco Unified Communications Manager chapter A light on the media station handset that indicates that a user has one or more new voice messages Message Waiting Indicator For more information see the Music On Hold chapter in the Cisco Unified Communications Manager Features and Services Guide Plays music while callers are on hold Music On Hold Requires no configuration Mutes the audio input for all i...

Page 137: ...nes and Join Across Lines are not available when protected calling is configured Protected calls are not authenticated Protected Calling For more information see the Cisco Unified Communications Manager Administration Guide Directory Number Configuration chapter Identifies ring type used for a line when Cisco Desktop Collaboration Experience has another active call Ringtone Setting For more inform...

Page 138: ...tion reference Description Feature Requires no configuration Secure and Nonsecure Indication Tone Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 120 Telephony Features Available ...

Page 139: ...Cisco Unified Communications Manager Administration System Service Parameters Select the server and then the Unified CM service In the Service Parameter Configuration window select the option in the Feature Secure Tone area The default is False Only protected Cisco Desktop Collaboration Experience devices hear these secure or nonsecure indication tones Nonprotected devices never hear tones If the ...

Page 140: ... as long as all participants use secure devices The Conference List indicates the security level of each conference participant Initiators can remove nonsecure participants from the Conference List Any participant can add or remove conference participants if the Advanced Adhoc Conference Enabled parameter is set Secure Conference Enables administrators to quickly and easily gather debug informatio...

Page 141: ... Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communications Manager chapter Set Up Visual Voicemail on page 137 Enables callers to leave messages if calls are unanswered Voice Messaging System Configure Product Specific Options Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Desktop Coll...

Page 142: ...cklight on Saturday and Sunday hold down Control and select Saturday and Sunday Note Allows the user to specify the days that the backlight is to remain off by default Days Display Not Active 07 30 Maximum length 5 Enter value in a 24 hour format where 00 00 is the beginning of the day and 23 59 is the end of the day Note Indicates the time of day the display is to automatically turn itself on for...

Page 143: ...deband codecs to the Cisco Unified Communications Manager Codec negotiation involves two steps 1 The phone application must advertise the supported codecs to the Cisco Unified Communications Manager 2 When the Cisco Unified Communications Manager gets the list of supported codecs from all phones involved in the call attempt it chooses a commonly supported codec based on various factors including t...

Page 144: ...Indicates whether the Wi Fi on the device is enabled or disabled Wifi Enabled Indicates whether the PC port on the media station is enabled or disabled The port labeled COMPUTER on the back of the media station connects a PC or workstation to the media station so they can share a single network connection Note PC Port Disabled Indicates whether the device will forward packets transmitted and recei...

Page 145: ...sabled Indicates whether the device will learn MAC addresses from Gratuitous ARP responses Disabling the device ability to accept Gratuitous ARP will prevent applications that use this mechanism for monitoring and recording of voice streams from working Note Gratuitous ARP Enabled Allows administrator to enable or disable CDP on the dock switch port Disable CDP on the Network port only if the dock...

Page 146: ... Desktop Collaboration Experience uses 802 1X authentication to request network access Disabled Default setting in which the Cisco Desktop Collaboration Experience uses CDP to acquire VLAN and network access 802 1x Authentication False For more information about configuring VPN from Cisco Unified Communications Manager see the Configure VPN From Cisco Unified Communications Operating System Admini...

Page 147: ...t unauthorized user access Lock Device Disabled Allows the administrator to erase the user data and configuration on the device Wipe Device Maximum length 256 Authentication realm for web proxy Kerberos Kerberos Realm Hostname or the IP address of local server Maximum length 256 Indicates that the device will use an alternative server to obtain firmware loads and upgrades rather than the defined T...

Page 148: ...ardware requirements that are not available on Cisco DX600 Series phones such as GPS or a rear facing camera Cisco cannot guarantee that an application that is downloaded from a third party site will work Note Allow Applications from Google Play False Controls whether the Application Client runs on the device When the Application Client is enabled users can select the applications they want to ins...

Page 149: ...de Common Settings check box for each setting you wish to update If you do not check this check box the corresponding parameter setting does not take effect If you set the parameters at the three configuration windows the setting takes precedence in the following order Phone Configuration window Common Phone Profile window Enterprise Phone Configuration window Configure VPN From Cisco Unified Comm...

Page 150: ...e VPN client runs only if it detects that it is out of the corporate network If Host ID Check is enabled the VPN Gateway certificate Common Name must match the URL to which the VPN client is connected If Enable Password Persistence is enabled the user password will be saved in Cisco Desktop Collaboration Experience until a sign in failure occurs Note Step 7 Configure VPN Feature Choose Advanced Fe...

Page 151: ...d VPN Profiles Choose Device Device Settings Common Phone Profile Select the desired profile Set Always Require VPN to On or Off Always Require VPN setting overwrites enable and autoNetworkDetect values to True Note Shows whether option is enabled or disabled Always Require VPN Network configuration changes can potentially affect an active VPN connection If VPN is enabled no proxy will be configur...

Page 152: ...deo bandwidth settings to optimize the video call experience over VPN A bandwidth of 1 5 Mbps is required for 720p video resolution Lower bandwidth settings result in lower video resolution Throughput varies over time due to factors like other traffic being shared on the network or even time of day These variations can affect the video experience Note Procedure Step 1 Disconnect from VPN Step 2 Ru...

Page 153: ... 480p 848 x 480 576p 1024 x 576 600p 1024 x 600 720p 1280 x 720 1080p 1920 x 1080 Table 31 Cisco Desktop Collaboration Experience Video Transmit Resolutions and Capabilities External camera support Video bit rate range Frames per second fps Video resolution Video type Yes but the Logitech C930e uses a video resolution of 424 x 240 64 149 kbps 15 432 x 240 240p Yes but the Logitech C930e uses a vid...

Page 154: ...cam and the remote device only supports Packetization mode 0 the maximum transmit resolution is 640x360 When Packetization mode 1 is used the maximum transmit resolution is 1920x1080 Note The optimal resolution over VGA for Cisco Desktop Collaboration Experience is w360p for bandwidths ranging from 400 kbps to 999 kbps Cisco Desktop Collaboration Experience will send w360p Note Instant Messaging a...

Page 155: ...g for Cisco Unified IP Phone failover configuration enter the DNS alias of the Cisco Unified IP Phone system Only Cisco Unified IP Phone is supported Cisco Desktop Collaboration Experience Visual Voicemail is not supported with Cisco Unified IP Phone Note Step 4 Save changes and click Apply Config For more information about configuring and synchronizing Visual Voicemail see the Voice Mail Profile ...

Page 156: ...de For information on setting up a voicemail account see the Cisco Desktop Collaboration Experience DX600 Series User Guide Set Up Web Proxy This feature allows the user to enable and configure Web Proxy Web Proxy can be enabled or disabled on Cisco Desktop Collaboration Experience and configured either manually or by specifying proxy auto configuration PAC files Using existing wired Ethernet and ...

Page 157: ...Lock Timeout value is lower than Automatic Lock value When the Automatic Lock value is reached two outcomes are possible If Cisco Desktop Collaboration Experience is in Always On mode the device will dim when the Automatic Lock value is reached When the Screen Lock Timeout value is reached the device will lock and remain dimmed If Cisco Desktop Collaboration Experience is in Nightlight mode the de...

Page 158: ...lity is turned on for a Cisco DX600 Series phone the phone user sees a new option Extension Mobility on the device at Settings Personal Extension Mobility From the Lock screen the user sees the Sign in as New User Sign out softkey if a user is currently logged in to this device To log in to a device the user enters extension mobility credentials that the administrator supplies These credentials di...

Page 159: ...accounts Users cannot modify the accounts of other users on the same device An algorithm limits the number of users that can log in to a particular device The maximum number of users on a device depends on the usage of each user When the flash memory on the device drops below a certain quotient the account of the least recently logged in user is deleted to create space for a new user to log in Thu...

Page 160: ...e Choose Device Device Settings Device Profile and click Add New Enter the Device Type Enter the Device Profile Name choose the phone button template and click Save Enter the directory numbers DNs and required information and click Save Repeat for all DNs To enable intercom lines for this device profile configure intercom directory numbers DNs for this device profile You configure an intercom DN i...

Page 161: ...oad applications to customize and extend the capabilities of the device Applications are available from Google Play Cisco Unified Communications Manager Administration provides access to applications through configuration of the following parameters in the Product Specific Configuration window Allow Applications from Unknown Sources Controls the ability of user to install applications from sources...

Page 162: ... subscribe or unsubscribe to applications that are created in Cisco Unified Communications Manager by logging in to the UCM App client Create End User to Log in to UCM App The administrator must create an end user associate the end user with the device and assign the end user as device owner before the end user can log in to the UCM App Procedure Step 1 Create an end user In Cisco Unified Communic...

Page 163: ... Cisco Unified Communications Manager To push Android APK files from Cisco Unified Communications Manager first configure the application as a phone service and then subscribe a device to the service Follow these steps Procedure Step 1 Extract the AndroidManifest file from the APK by using the following apktool http code google com p android apktool Step 2 After you extract the manifest file use t...

Page 164: ...ager Administration choose Device Phone Step 2 In the Find and List Phone window that is displayed find the device to subscribe to the Android phone service Step 3 Click the Device Name entry for the device that you choose Step 4 In the Phone Configuration window for the device choose Subscribe Unsubscribe Services from the Related Links drop down list box The Subscribed Cisco IP Phone Services fo...

Page 165: ... you restrict user access to the feature Use the following steps to create a Feature Control Policy Procedure Step 1 From Cisco Unified Communications Manager Administration choose Device Device Settings Feature Control Policy The Find and List Feature Control Policy window appears Step 2 Click Add New to define a set of policies Step 3 Enter the following settings Name Enter a name for a new Feat...

Page 166: ...s and Load Upgrades Cisco Desktop Collaboration Experience receives configuration changes and load upgrades from Cisco Unified Communications Manager Cisco Desktop Collaboration Experience handles request changes by the following Reset will wait for active call to end If the device screen is on user receives a popup dialog box that notifies the user about the changes and the need for restart The d...

Page 167: ...em Once you issue a remote lock request it cannot be canceled Note Remote Lock Device Procedure Step 1 In the Phone Configuration window for the device select Lock Step 2 Select Lock to accept the Lock confirmation message You can view the Lock status in the Device Lock Wipe Status section of the Phone Configuration window for the device Remote Wipe This feature allows you to erase the data on a C...

Page 168: ...Procedure Step 1 From Cisco Unified Communications Manager Administration choose User Management End User Step 2 Click Add New Step 3 In the User Information window enter required information Step 4 In the Device Information window select the device that you want to associate the user with Step 5 Assign the user Cisco Unified Communications Manager Administration End User Permissions Step 6 Click ...

Page 169: ...uration window for the Standard CCM End Users appears Step 4 Click Add End Users to Group The Find and List Users window appears Step 5 Use the Find User drop down list boxes to find the users that you want to add and click Find A list of users that match your search criteria appears Step 6 In the list of records that is displayed check the check box next to the users that you want to add to this ...

Page 170: ...rver_name is the host on which the web server is installed A user ID and default password are needed to access the application These settings correspond to the values you entered after you added the user to Cisco Unified Communications Manager see the Reset Options and Load Upgrades on page 148 For additional information see User Group Configuration Cisco Unified Communications Manager Administrat...

Page 171: ...P A R T III Cisco Desktop Collaboration Experience Configuration Cisco Desktop Collaboration Experience Customization page 155 ...

Page 172: ......

Page 173: ...callback tones to the TFTP directory You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System Administration from the TFTP Server File Upload window For information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server see Cisco Unified Communications Operating System Administration Guide You can ob...

Page 174: ... to Cisco Unified Communications Manager If each endpoint in the attempted call supports G 722 in the capabilities set Cisco Unified Communications Manager chooses that codec for the call whenever possible A specific phone advertises the G 722 codec From Cisco Unified Communications Manager Administration choose Device Phone The default value of this product specific parameter is to use the value ...

Page 175: ... off automatically The following table explains the Cisco Unified Communications Manager Administration fields that control when the display turns on and off Configure these fields in the Product Specific Configuration area of the Phone Configuration window in Cisco Unified Communications Manager Administration You access this window by choosing Device Phone from Cisco Unified Communications Manag...

Page 176: ...hone display configuration parameters When EnergyWise is enabled and a sleep time is set the phone sends a request to the switch to wake it up at the configured time The switch returns either an acceptance or a rejection of the request If the switch rejects the request or if the switch does not reply the phone does not power down If the switch accepts the request the idle phone goes to sleep thus ...

Page 177: ...he Allow EnergyWise Overrides check box Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Power Save Plus Note Enable Power Save Plus Determines when the phone automatically turns on for the days that are in the Enable Power Save Plus field Enter the time in this field in 24 hour format where 00 00 is midnight For example to a...

Page 178: ...ute alerting period The alerting ringtone plays at the user designated volume level The audible alert schedule is At 10 minutes before power down play the ringtone four times At 7 minutes before power down play the ringtone four times At 4 minutes before power down play the ringtone four times At 30 seconds before power down play the ringtone 15 times or until the phone powers off This check box a...

Page 179: ... power level changes from the settings in Unified Communications Manager Administration To change the power level on the phone again EnergyWise must reissue a new power level change command To disable Power Save Plus you must uncheck the Allow EnergyWise Overrides check box Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Pow...

Page 180: ...t as wallpaper SSH Access You can enable or disable access to the SSH daemon through port 22 Leaving port 22 open leaves the phone vulnerable to Denial of Service DoS attacks By default the SSH daemon is disabled SSH access requires you to enter two sets of credentials in order 1 The Secure Shell User and Secure Shell Password given in the Secure Shell Information section of Cisco Unified Communic...

Page 181: ...al Rules do not apply when the user is dialing the number or if the number is moved to the Edit field before it is initiated by the user Application dial rules are set in Cisco Unified Communications Manager See the Dial rules overview chapter of Cisco Unified Communications Manager System Guide at http www cisco com en us products sw voicesw ps556 prod_maintenance_guides_list html Cisco Desktop C...

Page 182: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 164 Application Dial Rules ...

Page 183: ... IV Cisco Desktop Collaboration Experience Administration Model Information Status and Statistics page 167 Remote Monitoring page 179 Basic Cisco Desktop Collaboration Experience Administration Steps page 195 ...

Page 184: ......

Page 185: ...about Cisco Desktop Collaboration Experience See Status Menu on page 168 Status Provides link to documentation Cisco user guide Includes open source licenses Legal information Model number of Cisco Desktop Collaboration Experience Model number Indicates version of Android on Cisco Desktop Collaboration Experience Android version Linux kernel number Kernel version Current software build Build numbe...

Page 186: ... page 207 Cisco Collaboration Problem Reporting Tool If the user is connected to a secure or authenticated server a corresponding icon lock or certificate is displayed on the home screen to the right of the server option If the user is not connected to a secure or authenticated server no icon appears Status Menu To display the Status menu choose Settings About device Status The following table pro...

Page 187: ... statistics for the video portion of the current call For more information see Call Statistics Audio Screen on page 175 Call statistics video Status Messages Screen The Status messages screen lists the 50 most recent status messages that Cisco Desktop Collaboration Experience has generated The following table describes the status messages that might appear This table also includes actions you can ...

Page 188: ...y The errors resolve themselves when the network load reduces No network connectivity between the DNS server and Cisco Desktop Collaboration Experience Verify the network connections DNS server is down Check configuration of DNS server DNS server did not respond DNS timeout Verify that the hostnames of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS Consider ...

Page 189: ...Experience is not registered with Cisco Unified Communications Manager You must manually add Cisco Desktop Collaboration Experience to Cisco Unified Communications Manager if you are not allowing Cisco Desktop Collaboration Experience devices to auto register See Cisco Unified Communications Manager Administration Phone Addition on page 41 for details If you are using DHCP verify that the DHCP ser...

Page 190: ...rience has a static IP address verify that the DNS server has been configured See Ethernet Settings Menu on page 105 for details If you are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration A name was specified but DHCP or static IP configuration did not specify a DNS server address No DNS server IP The Trust List is not configured on the Cisco Unified Co...

Page 191: ...rver is down Check configuration of TFTP server TFTP server did not respond TFTP timeout Authentication typically times out if 802 1X is not configured on the switch Supplicant attempted 802 1X transaction but timed out due to the absence of an authenticator Timed Out Message displayed in case of error Updating CTL and ITL files failed Trust List update failed verification failure Make sure that C...

Page 192: ... broadcast packets received by Cisco Desktop Collaboration Experience Rx Broadcasts Speed and duplex for Switch Port Port 1 Speed and duplex for PC Port Port 2 Initiation file for CDP INIT WLAN Statistics Screen The WLAN statistics screen provides statistics about the Cisco Desktop Collaboration Experience The following table describes the information that appears on this screen To display the WLA...

Page 193: ...received rx_fragmented_packets Number of Frame Checksum FCS errors FCS Error Number of times roamed from current access point roaming_count Call Statistics Audio Screen You can access the Call statistics audio screen on Cisco Desktop Collaboration Experience to display counters statistics and voice quality metrics for the most recent call You can also remotely view the call statistics information ...

Page 194: ...his number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold Note Rcvr packets Number of RTP voice packets transmitted since voice stream was opened This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold No...

Page 195: ... Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received Latency Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 177 Status Menu ...

Page 196: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 178 Status Menu ...

Page 197: ...tep 1 Obtain the IP address of Cisco Desktop Collaboration Experience using one of these methods Search for the Cisco Desktop Collaboration Experience in Cisco Unified Communications Manager Administration by choosing Device Phone Cisco Desktop Collaboration Experience devices registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the ...

Page 198: ...r troubleshooting Console Logs Includes hyperlinks to individual log files For more information see Device Logs on page 190 Core Dumps Includes hyperlinks to individual dump files For more information see Device Logs on page 190 Status Messages Provides up to the ten most recent status messages that Cisco Desktop Collaboration Experience has generated since it was last powered up For more informat...

Page 199: ...scribes these items To display the Device Information area access the web page for Cisco Desktop Collaboration Experience as described in the Access Web Page for Cisco Desktop Collaboration Experience on page 179 and then click the Device Information hyperlink Table 43 Device Information Area Items Description Item Ethernet MAC Address of Cisco Desktop Collaboration Experience MAC Address IP addre...

Page 200: ...ormation about other Cisco Desktop Collaboration Experience settings The following table describes these items You can view and set many of these items from the Network Setup menu on the Cisco Desktop Collaboration Experience For more information see Cisco Desktop Collaboration Experience Settings on page 99 To display the Network Setup area access the web page for Cisco Desktop Collaboration Expe...

Page 201: ...Collaboration Experience is a member Admin VLAN ID Speed and duplex of the switch port where A Auto Negotiate 10H 10BaseT half duplex 10F 10BaseT full duplex 100H 100BaseT half duplex 100F 100BaseT full duplex 1000F 1000BaseT full duplex No Link No connection to the switch port SW Port Speed Speed and duplex of the switch port where A Auto Negotiate 10H 10 BaseT half duplex 10F 10 BaseT full duple...

Page 202: ...control of call processing if all other Cisco Unified Communications Manager servers become unreachable The SRST Cisco Unified Communications Manager always appears last in the list of servers even if it is active You configure the SRST router address in the Device Pool section in Cisco Unified Communications Manager Configuration window CUCM Server 1 5 URL of the help text that appears on Cisco D...

Page 203: ...d information to support users including language font date and time formatting and alphanumeric keyboard text information User Locale Network locale associated with Cisco Desktop Collaboration Experience user Identifies a set of detailed information to support Cisco Desktop Collaboration Experience in a specific location including definitions of the tones and cadences used by Cisco Desktop Collab...

Page 204: ...rted on the switch port default is enabled Enable CDP on the switch port for VLAN assignment for Cisco Desktop Collaboration Experience power negotiation QoS management and 802 1x security Enable CDP on the switch port when Cisco Desktop Collaboration Experience is connected to a Cisco switch When CDP is disabled in Cisco Unified Communications Manager a warning is presented indicating that CDP di...

Page 205: ...ides information about network traffic to and from Cisco Desktop Collaboration Experience The second table describes the items in this area Network area Provides information about network traffic to and from Cisco Desktop Collaboration Experience The second table describes the items in this area To display a network statistics area access the web page for Cisco Desktop Collaboration Experience as ...

Page 206: ...of unicast packets received by Cisco Desktop Collaboration Experience Rx unicast Total number of FCS error packets or Align error packets received that are less than 64 bytes in size Rx shortErr Total number of good packets received that are less than 64 bytes size Rx shortGood Total number of good packets received that are greater than 1522 bytes in size Rx longGood Total number of FCS error pack...

Page 207: ... Desktop Collaboration Experience Tx broadcast Total number of multicast packets transmitted by Cisco Desktop Collaboration Experience Tx multicast Total number of LLDP frames sent out from Cisco Desktop Collaboration Experience LLDP FramesOutTotal Total number of LLDP frames that have been timed out in cache LLDP AgeoutsTotal Total number of LLDP frames that are discarded when any of the mandator...

Page 208: ... Dumps Includes hyperlinks to individual dump files The core dumps tombstone_xx include data from application crashes The ANR file traces txt includes data for applications the Cisco Desktop Collaboration Experience OS determines to be not responding and the user chooses to terminate the application Status Messages Includes up to the 50 most recent status messages that Cisco Desktop Collaboration ...

Page 209: ... is 0 if the connection is set to Receive Only Sender Octets Type of audio encoding used for the transmitted stream Sender Codec Number of times the RTCP Sender Report has been sent Sender Reports Sent see note Internal time stamp indication when the last RTCP Sender Report was sent Sender Report Time Sent see note Total number of RTP data packets that have been lost since starting receiving data ...

Page 210: ...l Ratio Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Conceal Secs Number of seconds that have more than five percent concealment events lost frames from the start of the voice stream Severely Conceal Secs Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay...

Page 211: ...lment ratio from start of the voice stream Max Conceal Ratio Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Severely Conceal Secs When the RTP Control Protocol is disabled no data generates ...

Page 212: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 194 Streaming Statistics ...

Page 213: ...ience information used throughout these procedures includes the following User s Name John Doe User ID johndoe Phone model Cisco Desktop Collaboration Experience Protocol SIP Ethernet MAC address listed on Cisco Desktop Collaboration Experience 00127F576611 Five digit internal telephone number 26640 The procedures provide one method for performing these tasks and are not the only way to perform th...

Page 214: ...se the Find button to locate your LDAP directory Step 4 Click on the LDAP directory name Step 5 Click Perform Full Sync Now If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified Communications Manager the LDAP Directory Synchronization Schedule on the LDAP Directory window determines when the next auto synchronization is scheduled However the synchronization must oc...

Page 215: ...4 Proceed to the section Identify Cisco Desktop Collaboration Experience Model on page 197 Identify Cisco Desktop Collaboration Experience Model To identify the user Cisco Desktop Collaboration Experience model and protocol follow these steps Procedure Step 1 From Cisco Unified Communications Manager Administration choose Device Phone Step 2 Click Add New Step 3 Select Cisco Desktop Collaboration ...

Page 216: ...of available common phone profiles Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Administration Device Device Settings Common Phone Profile You can use the search field s in conjunction with the Find button to find all configured common phone profiles and their current settings Note Calling Search Space From the drop down...

Page 217: ...e Line 1 on Device pane of the Directory Number Configuration window configure the following Display Internal Caller ID field You can enter the first name and last name of the user of this device so that this name will be displayed for all internal calls You can also leave this field blank to have the system display the phone extension External Phone Number Mask Indicate phone number or mask that ...

Page 218: ...ady on the End User Configuration page choose User Management End User to perform some final configuration tasks Use the Search fields and the Find button to locate the user i e John Doe then click on the user ID to get to the End User Configuration window for the user In the End User configuration window do the following Procedure Step 1 In the Directory Number Associations pane of the screen set...

Page 219: ...P A R T V Cisco Desktop Collaboration Experience Maintenance and Support Maintenance page 203 Internal Support Website page 207 International User Support page 211 ...

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Page 221: ...lined below will delete all user data and reset all settings from the device Note The following occurs on Cisco Desktop Collaboration Experience when you perform a reset User configuration settings Resets to default values Network configuration settings Resets to default values Call histories Gets erased Locale information Resets to default values Security settings Resets to default values this in...

Page 222: ... user data is being cleared The device will then continue the normal boot process Method 2 Android Settings application 1 From the home screen tap the Application button and launch the Settings application 2 Choose Backup reset Factory data reset If a PIN or Password is configured on the device it will need to be entered before the reset will proceed Note Method 3 Cisco Unified Communications Mana...

Page 223: ...nications Manager the phone detects prior factory resets overrides migration downgrades and reboots When the phone reboots it loads the downgraded firmware Debugging Log Profiles You can turn on debugging log profiles remotely for a phone or group of phones Set Debugging Log Profile for Call Processing Procedure Step 1 Go to the Product Specific Configuration Layout section of the Individual phone...

Page 224: ...rop down menu list Step 3 Select Default from the drop down menu list to reset all debugs back to the default values This includes debugs that have been set manually from Android Debug Bridge Step 4 Save and apply your changes Step 5 Select Preset from the drop down menu list to keep the current debug levels Step 6 Save your changes Cisco Desktop Collaboration Experience DX650 Administration Guide...

Page 225: ...roblem Report Tool Cisco DX650 includes an integrated reporting tool Problem Report Tool to provide support for device related issues To access the tool choose Settings About device Cisco Collaboration Problem Reporting Tool Email messages generated by the Problem Report Tool are required by Cisco TAC when troubleshooting problems on Cisco DX650 devices Note Users can issue a notification from the...

Page 226: ...ice issue or a problem with the application If the problem is application related contact the application support center directly Access to the User Options Web Pages Before a user can access the User Options web pages you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group choose User Management User Group ...

Page 227: ...age User Voice Messaging System Access Cisco Unified Communications Manager lets you integrate with many different voice messaging systems including the Cisco Unified Communications Manager voice messaging system Because you can integrate with a variety of systems you must provide users with information about how to use your specific system Provide this information to each user How to access the v...

Page 228: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 210 User Voice Messaging System Access ...

Page 229: ...ied Communications Manager Endpoints Locale Installer link For more information see the documentation for your particular Cisco Unified Communications Manager release The latest Locale Installer may not be immediately available continue to check the website for updates Note International Call Logging Support If your phone system is configured for international call logging calling party normalizat...

Page 230: ...Cisco Desktop Collaboration Experience DX650 Administration Guide Release 10 1 1 212 International Call Logging Support ...

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