C H A P T E R
6-1
Administrator’s Installation, Upgrade, and Troubleshooting Guide for Cisco MeetingPlace Express Release 1.1
OL-6665-02
6
Troubleshooting Cisco MeetingPlace Express
This chapter contains the following troubleshooting topics:
•
About Your Passwords, page 6-1
•
About Accessing the System, page 6-3
•
About Backing Up, Archiving, and Restoring Data, page 6-5
•
About Common Telephone Errors, page 6-7
•
About Swapping Out a Disk Drive, page 6-11
•
Helpful Information, page 6-12
After reviewing this chapter, if you still have problems with Cisco MeetingPlace Express, contact
Cisco TAC. See the
Guide to Cisco MeetingPlace Express Documentation and Support
for information
on contacting Cisco TAC.
About Your Passwords
These sections describe procedures for resetting your passwords:
•
Recovering the root Password, page 6-1
•
Recovering the mpxadmin Password, page 6-2
•
Recovering the root Password
If you forget the password that you created for the root account, follow these steps to reset it:
Procedure
Step 1
From a PC, go to Cisco.com and find the appropriate recovery CD image file. There are four recovery
files and all are .iso files:
•
For Cisco MCS 7825I-3.0-IPC1 and Cisco MCS 7825-I1-RC1, the file is called
MCS7825IRecoveryBootImage.iso
•
For Cisco MCS 7825H-3.0-IPC1 and Cisco MCS 7825-H1-RC1, the file is called
MCS7825HRecoveryBootImage.iso
